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Do you find it difficult to return your electronic device or Hardwares to Asus? if yes then we are here to solve your problems and provide you some information about the Asus return policy. Along with that, we will also discuss the Asus Refund policy and Asus Exchange policy.

About Asus


Asus is a Taiwan based electronics company that produces smartphones and computer hardware.

Asus is giant in technologies and well known for its gaming products.

So, here is some information about Asus return policy, Asus exchange policy, and Asus refund policy.




Asus provides a return facility within 30 days of shipment. if you want to return a product to asus then you have to keep the product in the original are some details about the return policy.

  • You need to return the product to asus within 30 days of shipment.
  • No returns and refunds are possible after 30 days of shipment.
  • The company charges 15% restocking fees if the product is not defective.
  • Returns are only possible after verification with an authorized dealer.
  • If the product is broken or some parts are missing then you can not apply for a return.
  • Softwares are not eligible to return but they can exchange it if it is defective, blank or wrong software sent to you.


Here we are presenting some easy methods to return your items to Asus company.

1: Online Methode

If you want to return a product then you have to contact to Return Merchandise Authorization(RMA) by Asus.

  • Firstly, log in into your account and click on My orders at the official website of Asus.
  • Then click on the item you want to return.
  • Once you select the item you want to return the system will generate all the return instruction.
  • Follow the instruction to return the product easily.
  • For return a product you must need the original copy of
  • If you are not able to return the product in this manner Contact ASUS Customer service at 1-855-755-2787 to pass the return information.
  • Remember one thing that you can only request for return within 30 days of shipment.
  • Asus will not be responsible for the loss of any data on the PC or handset you are returning under any circumstances.

You do not have to pay for return shipping if  the product you have purchased is 

  • Defective.
  • Dead on Arrival.
  • Damaged due to Shipping service.
  • Incorrect product.
  • Parts are missing or missing accessories.

For any other conditions, you have to pay for the return shipment process.

2: How to return Defective Items?

If you want to return the defective or wrong item to Asus company then you have to follow these steps.

  • Firstly, you have to inform the problem you are facing with the product to the authorized dealer.
  • After then you need to contact RMA for the return.
  • The company checks the problems you are facing with the product.
  • They check all problems and if they find any error then you are eligible for return.
  • you can call the Asus company at 1-855-755-2787 or you can also contact to Asus help desk.


Now, here some pieces of information about Asus Refund policy


asus refund policy

The Asus refund policy is as below.

  • Refunds are only possible only for the item you return within 30 days of shipment.
  • To claim a refund all the terms and conditions are applicable as per the Asus refund policy.
  • If you want to claim for a refund then you have to apply the same method which you use to place the order.
  • You can claim the refund either in your bank account or nearby Asus store.
  • If you paid for the product through credit card then the refund will be made to the same account.
  • The final call of the refund is in the hands of the Asus company.
  • If you still have any doubts regarding this you can also contact Asus helpline service.

Now we will learn something about the Asus exchange policy.


These are several conditions you have to focus to exchange the product.

  • Softwares are only eligible for an exchange.
  • You can only return the software if it is not used.
  • If you get the wrong software or blank software then and only then you can apply for exchange.
  • To exchange your item you have to apply for the exchange within 30 days of shipment.
  • item must be in its original condition otherwise you can not apply for an exchange.
  • Asus is not authorized if anything happens with the private details of you in the software so keep it clean.
  • And at the and the final decision of the exchange is in the hands of Asus Company.

So these are the major points of the Asus Exchange policy.


The warranty is availed by you cannot be transferred to another person.

you can find details regarding the warranty time period on the warranty care you have received with the product.

Generally, the time period of the warranty is 6 months or 1 year.

To claim the warranty you need the warranty card and original copy of the original Invoice.


You can contact Asus at Asus helpdesk(click here).

For queries regarding system Products like desktops, smartphones, you can call them at 1-888-678-3688.

If you are facing problems with components products like motherboard, graphics cards, etc. you can call them at 1-812-282-2787

For the Asus store support, you can call them at 1-855-755-2787. (Toll-free).

You can also find them on their official Facebook, Instagram, Twitter profiles.

If you are having any query or suggestion regarding this article please inform us in the comment section.


The Above page contains all information about Asus return Policy. We also tried to cover information about Asus Refund Policy And Asus Exchange policy.

we hope that this article helps you to clear all your doughts regarding Asus Return Policy, Asus Exchange policy And Asus Refund policy.

The team of also Providing Honest Reviews About the return policy of all the other companies. You can find more content on our website(Click here ).

We also have provided some reviews of TJ Maxx return policy, Best Buy Return Policy, Walmart Return Policy, Amazon Return Policy and many can find them at our website

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