In this article, we are going to provide you some information about the Amazon Return policy. The content will also have data on the Amazon Refund policy and Amazon Exchange policy. according to the study, a large number of users read the return policy of the company before purchasing a product.
Amazon is the e-commercial website. amazon provides good quality products and better service to its customers. customers can find A to Z products on Amazon.
What is the Amazon Return Policy?
Amazon’s return policy helps users to return the product easily.
Amazon Return Policy includes the following pieces of information:
- For return a product you need the original copy of the bill provided by amazon.
- you can return the item if
- the product is Broken.
- some parts of the product are missing.
- the product is not working properly.
- the product is different from the description.
- You can only return the product if it is is
- not different from the product delivered to you.
- product is not physically damaged or broken.
- it has to be delivered in original condition with original box, warranty card, MRP tag, and user manual.
- If you want to return an electronic item like a smartphone you have to clear all the data from the device, Amazon does not take responsibility if anything happens with your privacy.
- As per Amazon return policy if you buy a product that is a label with”non-returnable” then you won’t be able to return that product.
How to Easily return the product to Amazon?
As per Amazons return Policy, There are two easy ways to return your product,
- The online Method
- The offline Method
The Online Method
In this method, you can easily return the Item to amazon from the official website or application of the company,
These are the following steps to return the product online way,
- go to the amazons website or mobile application
- find your order history in the side menu and click on it.
- now, select the product you want to return, after clicking on it you can see there are three options like Return, refund, and exchange
- Click to Return product.
- now, wait for the confirmation from the company.
- once you receive the notification then be ready with original products and accessories because an amazon employee will be there to collect the product in a few hours.
- Your refund will take place within 3 to 4 days after the verification
The Offline method( or self-return)
In this procedure, the customer can return the product directly to the company’s nearby store. just don’t forget to take a copy of the bill provided by amazon.
Once you contact the store and provide the detail they will take care of everything.
EXCEPTIONS IN AMAZONS RETURN POLICY
As per the Amazon return policy, customers can return the product in 30 days but there are some products which customers have to return in less than 20 /15 days. usually, it can take 2 weeks to reach your product to amazon.
In most cases, used items that you purchase from Amazon.com can be returned within 30 days.
- BABY PRODUCTS -Baby products such as Baby Oil, Baby Sope, BAby Shampoo, etc can return within 90 days of the shipment.
- AMAZON DEVICES- Amazon Devices such as Amazon Echo, Alexa, Etc can Be return within 30 days of shipment.
- Products like Computers And Other Electronic devices can return within 30 days of shipment.
As per amazon return, policy customer can not return products such as,
- Risky materials like Flammable gas or liquids can not return after shipment but customers can cancel it before delivery.
- Items like jewelry and watches can not be returned without original documentation.customer can not return Items are resized, damaged, or different from the original product.
- live plants or fresh flowers are not eligible to return.
- pet foods and similar items are not eligible to return
- Grocery items are not eligible to return but the customer may get a refund on the particular product.
- you cannot return the gift cards you have purchased and if you want more information about gift cards you can simply go to Amazon Gift Card.
WHAT IS AMAZON REFUND POLICY?
Amazon refund policy helps customer to get refunded on items which they want to return.
When a customer returns an item his/her refund is based on the condition of Product and how long they had the item.
After the carrier receives your product, it can take up to 15 days to receive the product and make some process about it.
How does the amazon refund policy work?
When you apply for a refund you have to select your compatible refund method at amazon. you can get a refund in your Credit card, Debit card, amazon gift card or as amazon reward points.
Here some statistics about your refund method and refund time,
If you place the original order with amazon currency converter then you will get a refund in your local currency as per the currency rate.
NOTE: in generally you can apply for your refund within 30 days .to check the return details of your product,
- firstly go to your orders and click Return and Replacement Items.
- if you receive your item by any Third-party seller, there is a possibility that you may be charged up to 20% even if return the product in original condition.
PARTIAL REFUNDS OF AMAZON
ABOUT AMAZON EXCHANGE POLICY
If you receive a product with a different color or different size, you can exchange or replace it with amazon exchange policy. if the item you want to return does not have an exchange or replace option you can simply return that item.
As per amazon exchange policy, you can exchange your item within 10 days of shipment.
Exchanges are available for the products that have a color or size variations.you can exchange items like Clothes, Baby Products, jewelry, watches, and sports items that have size or color variation.
If you want to exchange a product,
- firstly go to your orders menu and select the product you want to return.
- secondly, click on replace or exchange the product.
- now, apply for exchange and select or write the reason for returning your product.
SOME EXCEPTIONS IN EXCHANGE POLICY
Amazon exchange policy only allows the color or size exchange only.
If the item you are exchanging costs higher then your original product then you have to pay additionally for it.
And if your item’s exchanging costs less then your original product then they will refund you the difference.
You Can not apply for exchange if,
- the product is received by you as a gift.
- it is an Add-on item
- not as same as the product you want to return or replace.
- and not Sold By amazon.
NEED MORE HELP?
If you want to contact amazon then here some details about them,
- you can simply call them on 1-888-280-4331 and interact with amazon representative.this is a direct service line for all issues with amazon.
- send them an e-mail about the issues you are facing with amazon at [email protected].
- you can also find them on social media like Facebook, Twitter and Instagram officials.
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