LEGO Return Policy: 90 Days for Free Returns, Refunds Within 14 Business Days, and Gift Cards for Opened Sets

LEGO’s return policy gives you 90 days from the day you receive your order to return it free of charge, with a refund to your original payment method within 14 business days of LEGO receiving the return. Unopened sets can go back by mail or to a LEGO store, while opened sets are handled through Customer Service and refunded as a LEGO Gift Card or an exchange for something of the same value. This guide covers the 90-day window, the opened-set rule, the in-store $200 limit, and what LEGO will not take back.

Return Windows at a Glance

Category	Return window	Good to know
Most LEGO.com orders (US)	90 days from receipt of your order	Free return, prepaid label, refund to the original payment method
Unopened sets returned to a LEGO Brand Retail Store	90 days	receipt dated within 90 days, Total value must be under $200; refund is issued as a LEGO Gift Card
Opened sets	90 days	via Customer Service, Must include the original packing list or receipt; credit as a LEGO Gift Card or an exchange for the same value
Gift cards	Not returnable	LEGO does not accept returns for gift cards
Pick a Brick orders	Not returnable	No returns accepted for Pick a Brick orders
Minifigure Factory customised orders	Not returnable	No returns accepted for customised Minifigure Factory orders
Create a Minifigure orders	Not returnable	No returns accepted for Create a Minifigure orders
Sets bought at a LEGO Certified Store	That store’s policy	Return directly to the Certified Store — it is not managed by the LEGO Group

How to Return an Item to LEGO

1. Check your window — count 90 days from the day you receive your order, not the day you placed it; inside that window most LEGO.com orders can go back free of charge; after 90 days the published policy offers no route
2. Decide whether the set is opened or unopened — unopened sets follow the standard online or in-store route; opened sets need a conversation with Customer Service first — do not just post an opened set back and expect a card refund
3. For an online return, visit the My Orders page — members can select the sets to return; guests must enter their order number and email to receive a return processing link; make sure the items you are returning are in their original condition
4. Pack the items safely and securely in a sealed box — include any gift(s) with purchase that came with your qualifying order — LEGO asks for these back with the return, and leaving one out can delay the refund
5. Attach the pre-paid label and drop the parcel off — LEGO provides a prepaid label; drop the parcel at your local drop-off point — a UPS drop-off point for US returns — and keep the tracking receipt until the refund lands
6. For an opened set, contact Customer Service instead — call or message the Customer Service team and explain what you want to return; opened items must include the original packing list or receipt when returned, and the credit comes as a LEGO Gift Card or an exchange for something of the same value

How Long Do You Have to Return Items to LEGO?

The standard window is 90 days from the day you receive your package, and LEGO states it the same way on both its Returns page and its Help Topics page: if you are not completely satisfied with your order, you can return it to LEGO free of charge within 90 days from the day you receive it. The clock starts at delivery, which is generous for a toy company — a set ordered in November and delivered in December still has until March.

The 90 days is a single window for the US store. Other LEGO regions run shorter windows — the UK and Italy give 35 days, Mexico gives 60 days and Singapore gives 30 days — so if you bought from a different country’s LEGO shop, check that shop’s own Returns page rather than assuming the US 90 days. This guide covers the US policy only, and every figure in it comes from LEGO’s US pages.

One timing detail is worth knowing before you post anything back. LEGO starts processing the refund within 1–2 days of getting the items back, but it can take up to 14 days for the refund to reach your bank. The Returns page phrases the same promise slightly differently — “We’ll refund your order within 14 business days of receiving your return” — so plan on two weeks from the day LEGO receives the parcel, not from the day you post it.

Can You Return an Opened LEGO Set?

Yes — but not through the standard online flow, and not for a refund to your card. LEGO’s Returns page says plainly that if you would like to return an opened item, you should get in touch with the Customer Service team. That conversation is the route, and it is the only published route for an opened set.

Two conditions apply. First, opened items must include the original packing list or receipt when returned — without one, the return cannot be processed. Second, the credit for an opened item is given in the form of a LEGO Gift Card, or an exchange for something else of the same value. You do not get your money back on your card for an opened set, however recently you bought it. That is the trade-off for opening the box: the set can still go back, but the value stays with LEGO as a gift card or a swap.

The same logic applies in store, only stricter. LEGO Brand Retail Stores cannot accept opened sets at all — an opened set has to go back by mail through Customer Service. So if you have opened a set and changed your mind, do not take it to a shop: call Customer Service, keep the packing list, and post it back with the prepaid label they give you.

How Do In-Store Returns Work?

LEGO Brand Retail Stores accept returns, but only for a narrow slice of purchases — and the refund is always a gift card, never money back. The published rules are:

• You can return unopened sets if the total value of the return is under $200
• LEGO needs the original packing list or receipt dated within 90 days to process the return
• A full refund will be issued in the form of a Gift Card — not to your original payment method

And the stores cannot accept returns for:

• Returns with a total value over $200
• Unopened sets without a confirmation of purchase
• Clothing, apparel or footwear
• Opened sets
• Opened software, including but not limited to video games and DVDs
• Pick a Brick Online, Create a Minifigure and Minifigure Factory orders

That $200 ceiling is the number to remember. A single large set over $200 — a UCS Star Wars set, a big Technic model, a modular building — cannot go back to a store at all, however unopened it is. It has to go back by mail through the online return flow, where the $200 limit does not apply and the refund goes to your original payment method. Check the value of your return before you drive to a shop, and if it is over $200, start the return on LEGO.com instead.

LEGO Certified Stores are a separate case entirely. Sets bought from a LEGO Certified Store must be returned directly to that store, because these locations are not managed by the LEGO Group. A Certified Store does not offer returns on sets bought directly from LEGO.com or a LEGO Store either — each channel only takes back its own sales, so keep your receipt and remember where you bought the set.

What Can’t Be Returned to LEGO?

LEGO publishes a short, fixed list of items it cannot accept returns for. The main entries are:

• Gift cards — LEGO does not accept returns for gift cards
• Pick a Brick orders — no returns accepted, online or in store
• Minifigure Factory customised orders — no returns accepted, because the item was made for you
• Create a Minifigure orders — no returns accepted, for the same reason
• Opened sets, in store — stores cannot accept them; they go back by mail through Customer Service
• Opened software — including video games and DVDs, in store
• Clothing, apparel or footwear — in store

Beyond that list, the condition rule does the rest of the work. Items you return must be in their original condition, packed safely and securely in a sealed box. A set that has been built, a box that has been crushed in the post, or a set missing its gift with purchase can all slow or block a refund — so keep the box, keep the packing list, and keep any gift with purchase that came with the order until you are sure you are keeping the set.

How Are Refunds Issued and How Long Do They Take?

All refunds are made in the original payment method for a standard online return — that is LEGO’s own promise on the Returns page. The timing runs in two stages: LEGO starts processing the refund within 1–2 days after it gets the items back, and it can take up to 14 days for the refund to reach your bank. The Returns page gives the same deadline as 14 business days from LEGO receiving the return.

Return route	How the refund timing works
Online return, unopened set	Free return with a prepaid label; refund to the original payment method within 14 business days of LEGO receiving the return
Online return, opened set	Via Customer Service; credit as a LEGO Gift Card or an exchange for the same value; must include the original packing list or receipt
In-store return, unopened set under $200	Full refund as a LEGO Gift Card — not to your original payment method
In-store return, over $200	Not accepted in store — return by mail through LEGO.com instead
Gift card, Pick a Brick, Minifigure Factory, Create a Minifigure	No return accepted

If 14 business days have passed since LEGO received your return and the refund has not appeared, contact Customer Service on 1-844-903-5346 with your order number and the return tracking number. Check first that the parcel was actually delivered to LEGO — the 14 days runs from receipt, not from the day you posted it.

Does LEGO Extend Returns for the Holidays?

No separate extension is published for the US, and none is needed. As of 10 November 2026, LEGO’s US Returns page publishes no extended holiday return window: no January deadline for December purchases, because the standard 90-day window already stretches a December purchase into March. A set bought on 20 December can go back until mid-March, and a set bought in early November is still returnable in early February.

That is different from LEGO’s UK and Italian shops, where the standard window is only 35 days — and there, LEGO does publish a holiday rule: an order purchased between 1 November and 24 December can be returned within 90 days. The US shop does not need that rule, because its everyday window is already 90 days. If you are buying a LEGO gift this Christmas, the only date that matters is the delivery date: count 90 days from the day the parcel arrives, keep the packing list, and keep any gift with purchase that came in the box.

LEGO Contact Options

Option	Details
Customer Service (phone, English)	1-844-903-5346 — Monday to Friday, 8am to 10pm ET; Saturday to Sunday, 10am to 6pm ET
Customer Service (phone, Spanish)	1-833-692-5346 — Monday to Friday, 10am to 8pm ET
Live chat	Chat with Sophia, LEGO’s chatbot, on lego.com — or ask to connect to a LEGO expert
Email	Via the Contact Us page on lego.com — pick a topic and send a message
Start a return online	LEGO.com → My Orders → select the sets to return (guests: enter the order number and email for a return processing link)
In store	LEGO Brand Retail Stores accept unopened sets under $200 with a receipt dated within 90 days — refund as a LEGO Gift Card
Mail	LEGO Customer Service, PO Box 26907, Tempe, AZ 85285-6907, USA

Frequently Asked Questions

Related Guides

• Amazon Return Policy
• Walmart Return Policy
• Target Return Policy
• Best Buy Return Policy
• eBay Return Policy
• GameStop Return Policy
• Barnes & Noble Return Policy
• Costco Return Policy

Conclusion

LEGO’s return policy is one of the simplest in this series: 90 days, free returns, and a refund to your card within 14 business days — with the whole system built around one distinction, opened versus unopened. Keep a set sealed and you can return it online or in store; open it and the refund becomes a gift card through Customer Service. Keep the packing list, keep any gift with purchase, and check the $200 ceiling before you drive to a shop with a big set.

Policy Return is an independent guide and is not affiliated with LEGO. Return policies can change at any time; always confirm the current policy on LEGO’s official website before making a return.

Checked against LEGO’s published policy on 10 November 2026. Policies change; the retailer’s official page is the final word.