Living Spaces Return Policy: 7 Days From Delivery, a 10% Restocking Fee, and No Returns on Mattresses
Living Spaces return policy gives you 7 days from delivery to return a regular stock item — and it charges a 10% restocking fee on furniture returns. Accessories such as rugs, lamps and wall art carry no restocking fee, but mattresses, box springs, bedding, cribs, robotic massage chairs, custom special orders and as-is items cannot be returned at all. This guide covers the 7-day window, the mattress exchange trial, and the fees that decide what you get back.
RETURN PERIOD: 7 days from delivery for regular stock items
RESTOCKING FEE: 10% on furniture, none on accessories or parcel items
MATTRESSES: No returns; 100-day exchange trial after 30 nights, $199 fee per set
NO RETURNS: Custom special orders, as-is items, bedding, cribs, robotic massage chairs
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Regular stock furniture | 7 days from delivery | 10% restocking fee; item must be disassembled and in original packaging |
| Regular stock accessories (rugs, lamps, wall art, artificial plants, decorative pillows, tabletop) | 7 days from delivery | No restocking fee |
| Parcel-shipped items | 7 days from delivery | No restocking fee; return shipping at your expense unless refused at delivery |
| Exchanges (regular stock) | 7 days from delivery | Equal or greater value: no restocking fee, redelivery fee applies; lesser value: 10% fee plus redelivery |
| Qualifying mattresses (exchange only) | 100-day trial, after at least 30 nights | One-time exchange, $199 restocking fee per mattress set; no refund |
| Custom special orders | No returns | 25% non-refundable deposit; changes free only until 8pm on the day of purchase |
| As-is items | No returns or exchanges | No warranties on as-is items |
| Mattresses, box springs, pillows, bedding | No returns | Non-qualifying mattress and box spring sales are final |
| Cribs and robotic massage chairs | No returns or exchanges | Published exclusion, no exception stated |
How to Return an Item to Living Spaces
- Check your window — it is only 7 days. Count from the delivery date, not the purchase date. Living Spaces accepts returns of regular stock items within 7 days of delivery, and the clock is the shortest in furniture retail.
- Check whether your item can come back at all. Custom special orders, as-is items, mattresses, box springs, pillows, comforter sets, other bedding, cribs and robotic massage chairs cannot be returned. If your item is on that list, do not start a return — call Guest Services about a defect instead.
- Call Guest Services on 877-266-7300. Living Spaces handles returns through its Guest Services team. Call within 7 days of delivery to start the return and get instructions.
- Disassemble and repackage the item. Returned items must be disassembled and in original packaging. Living Spaces can refuse a return that is not in as-new condition because of damage or misuse by the customer.
- Arrange the return or the pickup. You can return the item to a store or arrange a pickup from your home — a pickup fee applies if Living Spaces collects it. Your initial delivery fee is non-refundable either way.
- Wait for inspection and refund. Returned items are inspected on receipt, and refunds are generally issued within 10 business days once the item is received and processed.
How Long Do You Have to Return Items to Living Spaces?
Seven days — and the clock starts at delivery, not at purchase. Living Spaces accepts returns of regular stock items within 7 days of your delivery. That is a tight window for furniture: a sofa delivered on a Monday must be back by the following Monday. If you are unsure about a piece, decide fast, because there is no published extension and no grace period in the policy.
The 7 days apply to exchanges too. Exchanges of regular stock items are accepted within 7 days of delivery, and must be done at a retail store or by contacting Guest Services at 877-266-7300. You must contact Living Spaces within 7 days of receiving the item to be exchanged, and the pick-up date must be within 21 days of receipt. If you do not arrange the pick-up or hand over the item on the scheduled pick-up date within those time frames, your exchange is cancelled and you are charged the applicable pick-up fee.
Parcel items follow the same 7 days. Smaller items shipped by courier or mail — accessories and lamps, for example — can be returned for a refund of the merchandise cost within 7 days of delivery. The item must be in new condition and in the original packaging, and you must not assemble or modify it in any way. Shipping it back is at your expense unless you refused it at the time of delivery.
Mattresses run on a different clock entirely. Qualifying mattresses cannot be returned, but they can be exchanged once inside a 100-day sleep trial — and only after you have slept on the mattress for a minimum of 30 nights. That is a trial for comfort, not a return window, and it ends in an exchange, never a refund.
Can You Return to Living Spaces Without a Receipt?
Living Spaces’ published store policies do not spell out a no-receipt rule, so do not count on one. The policy is written around the sales receipt and the order: pick-up requires the credit card used for the purchase and photo ID, and returns are processed against the purchase record. Keep your sales receipt — it confirms the delivery date that starts your 7-day window, the delivery service that applies to each item, and the price you paid.
If you have lost the receipt, call Guest Services on 877-266-7300 before the 7 days run out and ask what proof they can accept. Living Spaces may be able to look the order up from your name, phone number or the card you paid with, but the published policy does not promise a receiptless return, and a 7-day window leaves no time to argue about it. Do not wait until day 6 to find out.
How Do Online Returns and In-Store Returns Work?
Living Spaces treats online and in-store purchases under the same 7-day rule, but the mechanics differ. For furniture delivered to your home, the return starts with a call to Guest Services. The item must be disassembled and in its original packaging, and if Living Spaces collects it from your home you pay a pickup fee. A 10% restocking fee applies to regular stock furniture returns, and your delivery fee is never refunded.
For parcel items — the smaller pieces shipped by UPS, FedEx or USPS — you return the purchase for a refund of the merchandise cost within 7 days of delivery. Return shipping is at your expense unless you refused the parcel at the time of delivery. No restocking fee applies to parcel delivery, which makes parcel returns the cheapest way to send something back. The item must be in new condition and in the original packaging, and you must not assemble or modify it.
Exchanges happen at a store or through Guest Services. Reselections for equal or greater value carry no restocking fee but require an additional redelivery fee. Reselections for lesser value require a 10% restocking fee plus an additional redelivery fee. There is no restocking fee for parcel delivery on an exchange, other than for mattresses. No exchanges are available on custom special orders or as-is items.
Cancellations are a separate clock. Regular stock items can be cancelled within 48 hours of purchase with no fee. For deliveries in Arizona, California, Nevada, Texas, Utah, Oklahoma, Kansas, Colorado or Georgia, cancellations must be communicated at least 48 hours before delivery. Cancel outside those windows and a 10% cancellation fee applies. Orders held over two weeks at a customer pick-up point are cancelled and charged a 10% cancellation fee. Custom special orders are subject to the 25% non-refundable deposit for all cancellations.
What Can’t Be Returned to Living Spaces?
Living Spaces publishes a long exclusion list, and it is built around the kind of item rather than the reason for the return. The main entries are:
- Custom special orders — manufactured at your request, with a 25% non-refundable deposit; no returns, and no exchanges
- As-is items — no warranties and cannot be returned or exchanged for any reason
- Mattresses and box springs — no returns or exchanges, except the one-time sleep trial exchange for qualifying mattresses
- Pillows, comforter sets and other bedding products — no returns or exchanges
- Cribs and robotic massage chairs — no returns or exchanges
- Items damaged or misused by the customer — Living Spaces reserves the right to refuse returns of items not in as-new condition
- Mattress bedding accessories — pillows, sheets, protectors and adjustable bases are not refundable, returnable or exchangeable
Beyond that list, the condition rule does the rest. A returned item must be in as-new condition, disassembled and in its original packaging. A sofa assembled and sat on for a week, a rug unrolled on the floor, or a lamp with a missing shade is not in as-new condition. And clearance items are returnable — Living Spaces’ own clearance FAQ says you can return any item within seven days of purchase, including closeout and outlet items, with the same exceptions for bed pillows, mattresses, box springs, sheets, bunky boards and as-is items.
How Are Refunds Issued and How Long Do They Take?
Living Spaces refunds the purchase price of the returned item, with taxes refunded according to state law — but the fees come off first. A 10% restocking fee applies to all regular stock furniture returns. Delivery fees, shipping, delivery and handling charges are non-refundable, and return shipping or pick-up fees may apply. There is no restocking fee on accessories such as area rugs, lamps, wall art, artificial plants, decorative pillows and tabletop items, and no restocking fee for parcel delivery.
| Return route | How the refund timing works |
|---|---|
| Regular stock furniture, returned | Refund of purchase price less 10% restocking fee; delivery fee not refunded; generally issued within 10 business days after receipt and processing |
| Regular stock accessories, returned | Refund of purchase price with no restocking fee; delivery fee not refunded; generally within 10 business days |
| Parcel items, returned | Refund of merchandise cost, no restocking fee; return shipping at your expense; generally within 10 business days |
| Exchange, equal or greater value | No restocking fee, additional redelivery fee applies |
| Exchange, lesser value | 10% restocking fee plus an additional redelivery fee |
| Qualifying mattress, one-time exchange | $199 restocking fee per mattress set; price difference paid or refunded if you change model |
| Damaged or defective merchandise | Refund or replacement under the 1-year limited warranty; delivery charges may still apply |
Refunds do not apply to as-is items, custom special orders, or pillows, comforter sets and other bedding products — except for refunds for damaged or defective merchandise. Living Spaces also offers a limited 1-year furniture warranty against defects in workmanship and material, and a separate Care Free Plan for extended protection. A defect noted at delivery can be repaired by a service technician Living Spaces schedules, rather than going through the return route at all.
Does Living Spaces Extend Returns for the Holidays?
No — not on its official store-policies page. As of 10 November 2026, Living Spaces has published no extended holiday return window on its official store-policies page: no January deadline for December purchases. The standard 7-day window applies in December exactly as it does in June.
That makes Living Spaces one of the riskiest places to buy a Christmas gift. A lamp bought on 20 December must be back by 27 December for a refund, and a sofa bought in early December is already past its return window before Christmas Day. If you are buying furniture as a gift, buy it as late as possible, keep the receipt, and make sure the recipient knows the 7-day clock starts at delivery. A gift card avoids the problem entirely — but note that a gift card purchase is itself a final decision, since gift cards are not refunded.
Living Spaces Contact Options
| Option | Details |
|---|---|
| Guest Services (phone) | 877-266-7300 |
| Customer Service (email) | customerservice@livingspaces.com |
| In store | Exchanges at any retail store; returns arranged through Guest Services |
| Pick-up hours | 12pm to 9pm every day; select locations vary — bring the credit card used for purchase and photo ID |
| Delivery changes or cancellations | Contact Guest Services at 877-266-7300 |
| Return mailing (parcel items) | Return shipping at your expense unless refused at delivery |
Living Spaces on Social Media
Follow Living Spaces on Instagram at https://www.instagram.com/livingspaces. This is the brand’s official, verified Instagram profile. No other Living Spaces social profile was verified in the site footer on 10 November 2026. Do not use social media to start a return: returns go through Guest Services or a Living Spaces store.
Frequently Asked Questions
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Conclusion
Living Spaces has the tightest return window in furniture retail: 7 days from delivery, a 10% restocking fee on furniture, and a long list of items that can never come back. The two rules that matter most are the clock — decide within a week of delivery — and the exclusions, because a mattress, a custom order or an as-is piece is final the moment you buy it. Call Guest Services on 877-266-7300 inside the 7 days, keep the item disassembled in its original packaging, and remember that accessories and parcel items are the only returns that escape the restocking fee. If you are buying a gift, buy late: there is no holiday extension to save you.
Disclaimer: Policy Return is an independent guide and is not affiliated with Living Spaces. Return policies can change at any time; always confirm the current policy on Living Spaces’ official website before making a return.
Checked against Living Spaces’ published policy on 10 November 2026. Policies change; the retailer’s official page is the final word.
