Hobby Lobby Return Policy: 90 Days in Sellable Condition, and a $250 Line Between Store and Mail

Hobby Lobby accepts returns within 90 days of purchase, as long as the item is in sellable condition. Open or used merchandise cannot be returned.

For online orders, a dollar line decides the route. Items sold and shipped by hobbylobby.com that total less than $250 can be returned or exchanged at any Hobby Lobby store. But a single line item that totals $250 or more counts as a bulk purchase, and it must be returned to hobbylobby.com by mail instead. The limit is waived for Christmas trees, furniture and wall décor items priced over $250 individually.

The refund form depends on the route too. Return an online order to a store with its invoice, and the full purchase price is credited to a Hobby Lobby Gift Card. Return it by mail, and the refund goes to the credit card used at purchase, within up to two weeks of processing time.

This guide covers the 90-day window, the $250 rule, the seasonal restocking fee, and the phone-first rule for damaged online orders, which cannot be taken back to a store at all.

Return Windows at a Glance

Category	Return window	Good to know
Standard items	90 days from purchase	Must be in sellable condition; open or used merchandise cannot be returned
Online orders under $250, returned to a store	90 days from purchase	Any Hobby Lobby store; full purchase price credited to a Hobby Lobby Gift Card when the invoice accompanies the item
Online orders under $250, returned by mail	90 days from purchase	Refund to the credit card used at purchase; allow up to two weeks for processing; you pay the return shipping
Single line items of $250 or more (“bulk purchases”)	90 days, mail only	Must be returned to hobbylobby.com; the limit is waived for Christmas trees, furniture and wall décor priced over $250 individually
Seasonal items from a bulk purchase	90 days	May incur a 20% restocking fee
Damaged, defective or incorrect online items	Report before returning	Cannot be returned to a store; call 1-800-888-0321 or email first, and keep the item and its shipping box
Gift card purchases returned by mail	90 days	Refund issued in the form of a gift card

How to Return an Item to Hobby Lobby

1. Check the date and the condition. You have 90 days. The item must be in sellable condition: open or used merchandise cannot be returned.
2. Check the value of each line item. If any single line item totals $250 or more, that item is a bulk purchase and must go back to hobbylobby.com by mail, unless it is a Christmas tree, furniture or wall décor item priced over $250 on its own. Individual items below the line can be returned at a store.
3. If the item arrived damaged, defective or incorrect, stop and call. Damaged or defective merchandise from an online order cannot be returned to a store. Call 1-800-888-0321 or email Hobby Lobby before returning it, and do not discard the damaged merchandise or the box it shipped in.
4. For a store return, bring the invoice. The invoice must accompany the items to ensure the full purchase price is credited. For an online order, that credit is issued to a Hobby Lobby Gift Card. If you have lost the invoice email, call 1-800-888-0321 or email to obtain a copy.
5. For a mail return, complete the return form and pay the postage. You are responsible for the cost of shipping the order back. Send the form and the item to Hobby Lobby, Attention: Returns, 7600 A SW 44th St, Oklahoma City, OK 73179.
6. Allow for the refund. Mail returns take up to two weeks to be processed and refunded. The refund covers the purchase price and applicable sales tax, to the credit card used at purchase, or as a gift card if you paid with one.
7. Treat an exchange as a new order. All exchange orders are processed separately as a new order, so a mail exchange is really a return plus a fresh purchase.

How Long Do You Have to Return Items to Hobby Lobby?

You have 90 days, and Hobby Lobby repeats the term across its site: the returns page states it, and product pages carry the same line, that qualifying items can be returned within 90 days.

The window is the same for store and online purchases under this policy. What changes with the channel is not the deadline but the route, the refund form, and who pays for shipping. None of those differences extends the 90 days, so plan the route early rather than at the deadline.

There is no published holiday extension. Hobby Lobby’s seasonal rules point the other way: seasonal items bought as part of a bulk purchase may be charged a 20% restocking fee, and the seasonal list is long, Christmas, New Year, Valentine’s Day, St. Patrick’s Day, spring, Easter, graduation, summer, July 4th, back-to-school and fall/Thanksgiving. A seasonal purchase is not a purchase to sit on.

What Condition Must the Item Be In?

The standard is sellable condition. Hobby Lobby states the consequence plainly: open and/or used merchandise cannot be returned.

That is a strict test for a craft and décor retailer. A frame that has been hung, fabric that has been cut, a craft kit that has been started: none of these is sellable, and none of them comes back. Unopened, complete and shelf-ready is the condition the policy is written for.

Keep the packaging until you pass the point of no return in your own project. An item in its original, sealed state is the easiest return Hobby Lobby processes, and the only kind its policy clearly promises to accept.

The $250 Rule for Online Orders

The $250 line is the part of this policy with no equivalent at most retailers, so it is worth reading carefully.

Any single line item that totals $250 or more is considered a bulk purchase, and a bulk purchase must be returned to hobbylobby.com. It cannot go back to a store, even though smaller online items can. Individual items from the same order, each below $250, can still be returned at the store; the rule bites per line item, not per order.

One waiver softens it. The $250 limit is waived for Christmas Trees, Furniture, and Wall Décor items that were priced over $250 individually. Those large items can be returned under the normal routes despite their price, which is a practical concession: they are exactly the purchases a shopper cannot sensibly post back.

The second bulk rule is about seasons. Seasonal items from a bulk purchase may incur a 20% restocking fee, across the full list of seasonal ranges Hobby Lobby sells. A large seasonal order returned late in its season can therefore lose a fifth of its value even inside the 90 days.

What Can’t Be Returned to Hobby Lobby?

Hobby Lobby’s published exclusions and restrictions are these:

• Open or used merchandise. The return must be in sellable condition.
• Damaged or defective online merchandise taken to a store. It cannot be returned at store level at all. Call 1-800-888-0321 or email first, and keep the item and its shipping box.
• Bulk purchases taken to a store. A single line item of $250 or more must be returned to hobbylobby.com, apart from the Christmas tree, furniture and wall décor waiver.
• Price adjustments at store level for online purchases. Stores cannot complete them, whatever the return outcome.
• Shipping and handling charges. They cannot be refunded at store level, and by mail they are credited only where the return is Hobby Lobby’s error and the item cannot be returned at store level.
• Items on Hobby Lobby’s prohibited returns list. The returns page links a list of prohibited returns; check it on hobbylobby.com for the item-specific exclusions before you rely on the 90 days.

The damaged-goods rule is the one to act on fastest. Because a damaged online item cannot go to a store, the phone call is the return, and the instruction not to discard the item or its box means the evidence has to survive until Hobby Lobby tells you what happens next.

How Are Refunds Issued and How Long Do They Take?

The refund form depends on how the return travels:

Refund question	Hobby Lobby’s published rule
Online order returned to a store	Full purchase price credited to a Hobby Lobby Gift Card, when the invoice accompanies the items
Online order returned by mail	Purchase price plus applicable sales tax, to the credit card used at the time of purchase
Paid with a gift card (mail return)	Refund issued in the form of a gift card
Mail processing time	Allow up to two weeks for the return to be processed and the refund issued
Return shipping (mail)	You are responsible for the cost of shipping the order back
Shipping and handling charges	Not refunded at store level; credited by mail only where the return is Hobby Lobby’s error and store return is impossible
Seasonal items from a bulk purchase	May incur a 20% restocking fee

The gift-card point deserves emphasis. A shopper returning an online order to a store may expect the money back on their card, as at most retailers. Hobby Lobby’s published term for that route is a credit of the full purchase price to a Hobby Lobby Gift Card. If you want the refund on your card instead, the mail route is the one that provides it, at the cost of the postage and up to two weeks of processing.

Can You Return to Hobby Lobby Without a Receipt?

For an online order returned to a store, the policy’s document is the invoice. The invoice must accompany the item(s) being returned in order to ensure the full purchase price is credited to the gift card. That wording makes the invoice the difference between a full credit and something less, so treat it as required.

If the invoice email is lost, Hobby Lobby tells you how to replace it: call 1-800-888-0321 or email to obtain a copy. That is the practical no-receipt route for an online order, and it works because the order exists in Hobby Lobby’s system.

For a store purchase, this policy page, which governs online order returns, does not publish a receipt-free rule, and this guide will not invent one. Keep the receipt for 90 days, the same period as the window itself.

Hobby Lobby Contact Options

Option	Details
Customer service (phone)	1-800-888-0321
Damaged, defective or incorrect online items	Call 1-800-888-0321 or email before returning; do not discard the item or its shipping box
Mail returns	Hobby Lobby, Attention: Returns, 7600 A SW 44th St, Oklahoma City, OK 73179 — include the return form
Invoice copies	Call 1-800-888-0321 or email to obtain a copy of your invoice email
In store	Any Hobby Lobby store, for online items under the $250 line and for exchanges
Full policy	The Order Return page on hobbylobby.com

Frequently Asked Questions

Related Guides

• Kohl’s Return Policy
• At Home Return Policy
• Dollar Tree Return Policy
• Dollar General Return Policy
• Five Below Return Policy
• Big Lots Return Policy
• Crate and Barrel Return Policy
• Walmart Return Policy

Conclusion

Hobby Lobby’s policy is a fair 90 days wrapped in rules that reward reading them first. Sellable condition only. A $250 line that sends big online items back by mail instead of to a store. A gift card, not a card refund, when an online order is returned over the counter. A phone call, not a store trip, when an online item arrives damaged.

None of those rules is hidden; all of them are printed on one page. Keep the invoice email, keep items sealed until you commit, and check the per-line total before you assume a store will take an online return. Do that, and the 90 days works exactly as advertised.

Disclaimer: Policy Return is an independent guide and is not affiliated with Hobby Lobby. Return policies can change at any time; always confirm the current policy on Hobby Lobby’s official website before making a return.

Checked against Hobby Lobby’s published policy on 6 November 2026. Policies change; the retailer’s official page is the final word.