Sally Beauty Return Policy: 60 Days In Store, 30 Days Online and Gift-Card Credit Without a Receipt
Sally Beauty’s return policy gives you 60 days to return a store purchase with a receipt, and 30 days from delivery to return an online order. With a receipt dated within 60 days, a store purchase is refunded or exchanged to your original payment method. After 60 days, or without a receipt, you get a Merchandise Return Gift Card for the lowest selling price in the past 60 days instead. This guide explains how Sally Beauty returns work in store and online, the exceptions for electrical items and hair extensions, and what happens when you have no receipt.
Return Period
60 days in store with a receipt; 30 days from delivery for online orders
No Receipt
Merchandise Return Gift Card at the lowest price of the past 60 days
Online Electricals & Shears
30 days by mail, 60 days in store
Not Returnable
Hair extensions, body jewelry, blades and fashion earrings
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most store purchases | 60 days with a receipt | Refund or exchange to the original payment method |
| Most online orders | 30 days from delivery | Return by mail to the fulfillment center, or to any US store |
| Online electrical items and shears | 30 days from delivery by mail; 60 days in store | The shorter window applies only to mailed returns |
| Clippers and trimmers | Final sale, except unused in-store returns | Unused, in original packaging, with a receipt, within 60 days, in store only |
| After 60 days or without a receipt | No time limit stated for the gift card route | Merchandise Return Gift Card at the lowest selling price in the past 60 days |
| Hair extensions, body jewelry, piercing tools, blades, fashion earrings | Not returnable | These categories are excluded outright |
| Clearance and Final Sale items | Not returnable | Marked final sale at the time of purchase |
How to Return an Item to Sally Beauty
- Check your receipt and the date. For a store purchase, you need an original receipt dated within 60 days of purchase for a refund or exchange to your original payment method. For an online order, you have 30 days from delivery to return it by mail, or 60 days to return it in store.
- Check the item is in returnable condition. Products must be returned unused and in their original condition and packaging, with any paperwork, instruction manuals and warranty cards that came with them, and any promotional products that came with the purchase.
- Return in store for the simplest refund. Take the item and your receipt to any Sally Beauty store. Store returns are free, and a refund or exchange is issued to your original payment method on the spot when the receipt is within 60 days.
- Or mail an online order back. Log in to your Sally Beauty account, open your order history and start the return, then send the item to the fulfillment center with the provided label. Some orders — including online-only items, and orders paid with Klarna or PayPal — must be mailed back rather than returned to a store.
- Keep the receipt for big no-receipt returns. If you return an item without a receipt and it is worth over $250, the store may need prior approval before a refund is given. Smaller no-receipt returns are handled as a Merchandise Return Gift Card.
- Wait for the refund to post. Refunds go back to the original payment method. Shipping is refunded only when the item was wrong, damaged or defective.
How Long Do You Have to Return Items to Sally Beauty?
The two clocks are different, and the one that applies depends on where you bought the item. A store purchase can be refunded or exchanged with a receipt dated within 60 days of purchase. An online order can be returned by mail within 30 days of delivery — or taken to a store within 60 days, since the store window applies to anything brought into a store with a receipt.
Electrical items and shears bought online have a split rule: 30 days from delivery if you mail them to the fulfillment center, and 60 days if you return them in store. If you bought an appliance or a pair of shears online and you are near the 30-day mark, take it to a store instead of mailing it — the store window gives you twice as long.
Can You Return Items to Sally Beauty Without a Receipt?
Yes, but the refund changes. After 60 days, or without a receipt, Sally Beauty offers an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item in the last 60 days before the return. You do not get a refund to your card, and you do not get the price you paid — you get the lowest price the item sold for in the past 60 days, as store credit.
Two details matter. First, any item returned without a receipt that is worth over $250 may be subject to prior approval before a refund is given, so a manager may need to sign off. Second, if you originally paid with a Sally Beauty gift card, your refund goes back onto a gift card in any case. Keep your receipt whenever you can: it is the difference between a full refund to your card and store credit at the lowest recent price.
What Can’t Be Returned to Sally Beauty?
Sally Beauty excludes a small set of categories from returns entirely:
- Hair extensions
- Body jewelry and piercing tools
- Blades
- Fashion earrings
- Clearance merchandise and items marked Final Sale
Clippers and trimmers sit in a category of their own. They are final sale, with one exception: an unused clipper or trimmer can be returned in store only, in its original packaging, with a receipt, within 60 days. A used clipper or trimmer cannot be returned, and a clipper cannot be mailed back to the fulfillment center.
Furniture bought from Sally Beauty may carry a 20% restocking fee in some cases, so check the terms on a furniture order before you buy. Opened hair colour is also commonly refused, since it cannot be resold — if you are unsure whether a colour will suit you, ask in store before opening the box.
How Are Refunds Issued and How Long Do They Take?
Refunds are issued to the original form of payment when the return is made with a receipt inside the window. That is the cleanest outcome, and it applies to both store and online returns.
| Payment method | How and when the refund arrives |
|---|---|
| Credit or debit card | Refunded to the original card for returns with a receipt inside the window |
| Cash | Refunded in cash for in-store returns with a receipt |
| Sally Beauty gift card | Refunded back onto a Sally Beauty gift card |
| PayPal or Klarna online orders | Returned by mail to the fulfillment center; refunded to the original payment account |
| No receipt, or after 60 days | Merchandise Return Gift Card at the lowest selling price in the past 60 days |
Shipping is not refunded unless the item was wrong, damaged or defective. Sally Beauty does not publish a fixed processing time for refunds, so allow a few business days for the credit to appear after the store or the fulfillment center accepts the return.
Is Returning Different for Store and Online Purchases?
Yes, in three ways. First, the window: 60 days for a store purchase with a receipt, 30 days from delivery for an online order returned by mail. Second, the route: a store purchase is returned in store, while an online order can be mailed to the fulfillment center or taken to any US store — except that online-only items and orders paid with Klarna or PayPal must be mailed back. Third, the condition rules are the same either way: the product must be unused, in its original condition and packaging, with its paperwork and any promotional items.
One more difference is worth knowing. Online exchanges are available within 30 days of receipt for items bought online, and the replacement must be unopened, unused and in its original packaging. In store, an exchange is simply a return plus a new purchase, so the 60-day store window applies.
What If Your Sally Beauty Item Arrives Damaged or Wrong?
If your order arrives wrong, damaged or defective, the return works in your favour. Sally Beauty refunds the shipping cost only when the item was wrong, damaged or defective, so a damaged delivery is the one case where you are not out of pocket for postage. Start the return from your account order history, or take the item to a store with your receipt. Keep the original packaging and any paperwork that came with the order, and do not use or open the product further once you have spotted the problem.
Gift purchases follow the same windows, with one difference in how the money comes back. If you return a product that was paid for with a Sally Beauty gift card, the refund is issued as a gift card or store credit, not as cash or a card refund. Sally Beauty gift cards themselves have no expiry dates or fees, so a gift-card refund does not lose value while it sits unused. If you received a Sally Beauty item as a gift and want to return it, bring it to a store with the gift receipt inside the 60-day window for the smoothest result.
Does Sally Beauty Extend Returns for the Holidays?
Sally Beauty’s published returns page does not mention an extended holiday return window. The published rules are 60 days in store and 30 days online, all year round. If you are buying holiday gifts, keep the receipts and return anything unwanted inside the normal windows. Check the returns page before a seasonal purchase if the timing matters, since policies can change without notice.
Sally Beauty Contact Options
| Option | Details |
|---|---|
| Customer service phone | 1-866-234-9442 |
| Returns page | sallybeauty.com/help/returns/ — start an online return from your account order history |
| In store | Any Sally Beauty store accepts returns and exchanges for store purchases |
| Online returns | Mail the item to the fulfillment center with the provided label, or return it to a store (some online-only, Klarna and PayPal orders must be mailed) |
Sally Beauty on Social Media
Sally Beauty is active on Instagram · Facebook · TikTok · YouTube. Sally Beauty does not handle returns through social media — for a return, use the returns page or call customer service at 1-866-234-9442.
Frequently Asked Questions
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Conclusion
Sally Beauty’s return policy is generous on time and firm on condition. Sixty days in store with a receipt is one of the longer windows in beauty retail, and thirty days online is standard. The price of losing the receipt is real: store credit at the lowest price of the past 60 days, not a refund to your card. The exclusions are narrow but absolute — hair extensions, body jewelry, blades and fashion earrings never go back, and clippers are final sale unless they are unused and returned in store. Keep the receipt, keep the product unopened, and a Sally Beauty return is simple.
Disclaimer: Policy Return is an independent guide and is not affiliated with Sally Beauty. Return policies can change at any time; always confirm the current policy on Sally Beauty’s official website before making a return.
Checked against Sally Beauty’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
