Brooklinen Return Policy
Brooklinen’s return policy gives you 365 days from purchase to return items bought on its website or in one of its retail stores. Mailed returns carry a $9.95 fee deducted from your refund, but that fee is waived when you return in a store.
Brooklinen does not offer exchanges: if you want a different size or colour, you return the original item and place a new order. This guide covers the window, the fee, what cannot go back, and how refunds work.
Return Period: 365 days from purchase
Mailed Return Fee: $9.95, deducted from the refund
Exchanges: Not offered — return and repurchase
In-Store Returns: Fee waived
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Items bought on Brooklinen.com or in a Brooklinen retail store | 365 days from purchase | For a refund to the original payment method or for store credit |
| Damaged, defective or incorrect items | 365 days from purchase | Use the Quality Guarantee route for damaged or defective items; the return fee may be waived in certain circumstances |
| Items marked Final Sale, including the Last Call / Sale section | Not returnable | No return is accepted for Final Sale items |
| Items bought through a third-party partner | Follow that partner’s policy | Return through the site you bought from, not through Brooklinen |
| Warranty cover for manufacturing flaws | 1 year | Separate from the return window; see the warranty section below |
How to Return an Item to Brooklinen
- Check that your item is still inside 365 days. Count from the purchase date, not the delivery date. Confirm the item is not marked Final Sale and was bought on Brooklinen.com or in a Brooklinen store.
- Start the return through the Returns & Exchanges page. Brooklinen’s Contact Us page links to step-by-step return instructions there. For a mailed return from the US or Canada, use the Brooklinen-provided shipping label.
- Or take it to a retail store instead. In-store returns skip the $9.95 fee entirely. Bring a valid form of identification if asked, since Brooklinen says it may require one for in-store returns, subject to state law.
- Pack the item for the journey back. Keep it in returnable condition and include everything that came with it, so there is no dispute about what was sent.
- Wait for the refund to be processed. Brooklinen asks you to allow 5 to 7 business days for processing once your return has been received, before the money reaches your original payment method.
How Long Do You Have to Return Items to Brooklinen?
The headline window is generous by bedding-industry standards: 365 days from purchase, for any reason, as Brooklinen’s own Contact Us page puts it. That full year applies to items purchased on Brooklinen.com or at any of its retail locations, and it covers a refund to your original method of payment or store credit.
Bedding is the kind of purchase you live with for months before you decide it is wrong — a sheet set that pills, a duvet that sleeps too warm. Brooklinen’s year-long window is built for exactly that slow verdict.
One caution sits inside the same policy. Brooklinen says it monitors return activity for abuse and reserves the right to limit returns from a customer it suspects of abusing the policy, including repeated or excessive returns and fraudulent behaviour. A normal return of a genuine purchase is not affected.
Does Brooklinen Offer Exchanges?
No. Brooklinen states this plainly: “At this time, we do not offer exchanges.” If you ordered the wrong size, colour or weight, the route is to initiate a return for the original items and repurchase the items you want in a new order.
That has two consequences worth planning for. First, the replacement is a fresh purchase at the current price, so a sale price you caught the first time may have ended by the time you reorder. Second, if you are returning by mail, the $9.95 fee applies to the return leg, so the size swap is not free unless you can get to a store.
What Does a Brooklinen Return Cost?
The fee rule is simple, and it is the part of the policy most shoppers get wrong.
| Return route | Fee | Notes |
|---|---|---|
| Mailed return from the US or Canada | $9.95, deducted from your refund | You must use a Brooklinen-provided shipping label |
| Return processed in a Brooklinen retail store | No fee | The $9.95 fee is waived for all in-store returns |
| Return from outside the US or Canada | Fee not withheld from the refund | Contact Brooklinen first for instructions based on country, product condition and price |
| Damaged, defective or incorrect items | Fee may be waived | Waiver applies “under certain circumstances” — ask before you ship |
Two further costs are not refunded. Brooklinen says it cannot refund original shipping fees on any international returns, and the $9.95 mailed-return fee comes off the refund rather than being charged separately, so a $100 order returned by mail refunds $90.05 before any other adjustment. There is no restocking fee stated in the published policy.
What Can’t Be Returned to Brooklinen?
Brooklinen publishes a short non-returnable list, and it is worth checking before you buy in a sale:
- Final Sale items — Brooklinen does not accept returns for items listed as Final Sale, including but not limited to its Last Call / Sale section. If the product page says Final Sale, the purchase is yours to keep.
- Third-party partner purchases — products bought through a third-party partner must be returned through that site and are subject to that site’s return policy, not Brooklinen’s 365-day rule. A Brooklinen sheet bought from a department store or marketplace follows that retailer’s rules.
- Items past 365 days — once the year has passed, the standard return route closes. Warranty and quality-claim routes are separate, and even those end at the two-year mark for replacements and refunds, as explained below.
There is no published list of product categories that are excluded beyond Final Sale. Sheets, duvets, pillows, towels and robes bought direct from Brooklinen all sit under the same 365-day rule, provided they were bought on its site or in its stores.
How Are Refunds Issued and How Long Do They Take?
For eligible products, Brooklinen refunds your purchase to your original method of payment, or as store credit if the original payment method is no longer available. That fallback matters for old purchases: a card you have since replaced does not block the refund, it just changes its form.
Once Brooklinen has received your return, allow 5 to 7 business days for the refund to be processed. Your bank’s own posting time then applies on top, so a card refund can take a few days longer to show up than the processing window suggests.
| Return route | How the refund timing works |
|---|---|
| In store | Fee waived; refund processed after the store accepts the return |
| By mail (US or Canada) | $9.95 deducted; allow 5 to 7 business days for processing once the return is received |
| From outside the US or Canada | Fee not withheld; contact Brooklinen for instructions first, and original shipping fees are not refunded |
What About Damaged or Defective Items?
Damaged and defective items follow a different route from ordinary change-of-mind returns, and it is the better route when something arrives faulty. Brooklinen offers 1 year of warranty coverage for all of its products where an eligible product bought on Brooklinen.com or in its retail stores experiences a manufacturing flaw in workmanship or material.
To file a claim, go to the Quality Guarantee page: your order number and photos of the product issue are required, and a member of the team follows up to work toward the best solution once the claim has been reviewed.
Two limits apply. The return fee may be waived for damaged, defective or incorrect items, but only under certain circumstances, so confirm the waiver before shipping rather than assuming it. And Brooklinen states that it is unable to replace or refund any items after the two-year mark, even under the quality route. For incorrect items — the wrong product in the box — contact customer support directly at hello@brooklinen.com instead of using the standard return flow.
Does Brooklinen Extend Returns for the Holidays?
No separate holiday extension is stated on Brooklinen’s published Return Policy page as of 3 November 2026, and none is needed in practice. The standard window is already a full year, so a December purchase is returnable until the following December under the ordinary rule — far past any January deadline other retailers offer.
The only seasonal trap is the Final Sale rule: holiday sale sections such as Last Call are excluded from returns entirely, so a discounted holiday purchase marked Final Sale cannot be returned in January or at any other time. Check the product page’s sale status before you buy, not after the holidays.
Brooklinen Contact Options
| Option | Details |
|---|---|
| Live chat | Available on Brooklinen.com, any time, 24/7 — the fastest route Brooklinen lists |
| Call or text | 646-798-7447, between 10am and 9pm EST |
| hello@brooklinen.com — also the contact for incorrect items | |
| Start a return online | Via the Returns & Exchanges page linked from the Contact Us page |
| In store | Any Brooklinen retail location; the $9.95 fee is waived and ID may be requested |
| Mailing address (headquarters) | Brooklinen HQ, 225 Varick, Suite 800, New York, NY 10014 |
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Frequently Asked Questions
You can return items bought on Brooklinen.com or in a Brooklinen store within 365 days of purchase, for a refund to your original payment method or for store credit. Mailed returns from the US or Canada cost $9.95, deducted from the refund; in-store returns are free. Brooklinen does not offer exchanges.
Not directly. Brooklinen does not offer exchanges, so you return the original item and place a new order for the size or colour you want. Returning in store avoids the $9.95 mailed-return fee on the swap.
A mailed return from the US or Canada carries a $9.95 fee deducted from your refund, and you must use a Brooklinen-provided shipping label. Returns processed in a retail store have the fee waived. Returns from outside the US or Canada do not have the fee withheld, but you must contact Brooklinen for instructions first.
Allow 5 to 7 business days for Brooklinen to process the refund once your return has been received. Your bank may then take additional days to post the money to your card, so the total wait can be longer than a week.
No. Brooklinen does not accept returns for items listed as Final Sale, including its Last Call / Sale section. Items bought through a third-party partner must also be returned through that partner under its own policy.
File a Quality Guarantee claim with your order number and photos of the issue. Brooklinen offers 1 year of warranty coverage for manufacturing flaws in workmanship or material on eligible products, and the return fee may be waived for damaged or defective items under certain circumstances. After the two-year mark, Brooklinen says it cannot replace or refund items.
No — not through Brooklinen. Products purchased through a third-party partner must be returned through that site and are subject to that site’s return policy guidelines, even if the product itself is Brooklinen’s.
No separate holiday extension is published, because the standard window already runs for a full year. A December purchase is returnable until the following December. The exception is Final Sale holiday stock, which cannot be returned at all.
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
- Best Buy Return Policy
- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
Brooklinen’s return policy is built around one generous number — 365 days — and one firm limit: no exchanges. If you buy direct, keep the item returnable for a year, and return in store when you can, the policy costs you nothing. Buy Final Sale, buy through a third party, or return by mail, and the rules change fast, so check the sale status and the store location before you order.
Disclaimer: Policy Return is an independent guide and is not affiliated with Brooklinen. Return policies can change at any time; always confirm the current policy on Brooklinen’s official website before making a return.
Checked against Brooklinen’s published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.
