Jos. A. Bank Return Policy: 90 Days Free Returns, Exchanges in Store Only
Jos. A. Bank gives you 90 days from the original date of purchase to return or exchange most items, with free return shipping on online orders. The split to remember is the exchange rule: exchanges happen in a store only — if you return by mail, you place a new order online instead. Card refunds typically land in 3–5 business days, and a return after 90 days is a different matter entirely. This guide covers the window, the mail-versus-store rules, and the suit Quality Promise.
Return Period: 90 days from the original date of purchase
Return Shipping: Free to the Return Center (FedEx QR code or printed label)
Exchanges: In store only — mail returns mean a new online order
Refund Processing: Card refunds typically 3–5 business days; up to 10 business days to process the return
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items, in store or online | 90 days from the original date of purchase | Free returns and exchanges; receipt or online order number required |
| Returns after 90 days | In store only, manager discretion | Eligible only for in-store credit, not a refund |
| Final sale items | Not returnable | Cannot be returned or exchanged |
| Altered items | Not returnable | Cannot be returned or exchanged |
| Monogrammed items and face masks | Not returnable | Cannot be returned or exchanged |
| Custom orders | Separate terms | Terms are provided at the time the custom order is placed |
| Suits under the Quality Promise | Repair or store credit | Jos. A. Bank attempts a repair first; if it cannot, store credit for a replacement suit of equal or lesser value |
How to Return an Item to Jos. A. Bank
- Check your window and the condition. Count 90 days from the original date of purchase. The item must be in new and unworn condition, and you need the receipt or the online order number. Bank Account Rewards members do not need a receipt if the transaction number is on file.
- For an online order, choose mail or store. To return by mail, start the return online and choose the printerless option — scan the QR code at FedEx — or print the prepaid label and drop the parcel at FedEx. Or bring the return to any Jos. A. Bank store. Return shipping to the Return Center is free.
- For a store purchase, go to a store. Orders placed in a store can only be returned or exchanged at a Jos. A. Bank retail store — they are not eligible to be returned by mail. Find a location with the store locator or call 1-800-285-2265.
- For an exchange, go to a store. Online and in-store orders can only be exchanged in a Jos. A. Bank store. If you return by mail, you cannot swap the item in the same parcel — instead, place a new order online for the size or style you want.
- Wait for processing. Allow up to 10 business days for processing after Jos. A. Bank receives your mail return. The FAQ allows 10–14 business days for processing once the return is received, so count from the day it arrives at the Return Center, not the day you drop it at FedEx.
How Long Do You Have to Return Items to Jos. A. Bank?
The standard window is 90 days from the original date of purchase, for both in-store and online orders. The clock starts on the purchase date itself, so a suit bought on 1 December can go back until early March. The 90 days covers most items, and returns and exchanges are free inside it.
After 90 days, the door does not shut completely — but the terms change. Returns after 90 days must be processed in stores, are subject to manager discretion, and are eligible only for in-store credit, not a refund to your card. A return after 90 days also cannot be done by mail at all. If you are past the window, take the item to a store, bring your receipt, and ask the manager — the decision is theirs, and the best outcome is store credit.
Can You Return to Jos. A. Bank Without a Receipt?
Mostly, no — but members get a break. Jos. A. Bank states that all returns and exchanges must be accompanied by the receipt or online order number. For an online order, the order number is your receipt, so keep the confirmation email. The exception is for Bank Account Rewards members: if the transaction number is on file, members do not need a receipt. All refunds also require your name, address and phone number, so have those ready whether you return by mail or in a store. If you are not a member and have lost the receipt, take the item to a store with whatever proof of purchase you have — the store team can check whether the transaction is on file.
How Do Online Returns and In-Store Returns Work?
Jos. A. Bank keeps the two channels separate, and the split matters. Online orders can be returned either way: by mail, with a free prepaid FedEx label or a QR code you scan at FedEx with no printer needed, or in any Jos. A. Bank store. Store orders can only go back to a store — they cannot be returned by mail under any circumstances.
Exchanges are store-only, for everyone. Whether you bought online or in a store, an exchange happens at a Jos. A. Bank store. If you return an online order by mail, the return is a refund, and you place a new order online for the replacement. That is worth knowing before you post a parcel: if you want a different size of the same suit, the store route is faster than the mail route, because the mail route means waiting for the refund and then ordering again.
Jos. A. Bank also runs a Buy Online, Pick-Up In Store service: shop on josbank.com, choose “Ship To Store” at checkout, pick the closest store, and collect the order when it is ready. A picked-up order is still an online order for returns, so it can go back by mail or in a store.
What Can’t Be Returned to Jos. A. Bank?
Jos. A. Bank publishes a short list of exclusions, and the condition rule sits on top of it. The main entries are:
- Final sale items — cannot be returned or exchanged
- Altered items — cannot be returned or exchanged; if you need a tailoring adjustment, bring the tailored pants to a Jos. A. Bank or Men’s Wearhouse store and the team will help
- Monogrammed items — cannot be returned or exchanged
- Face masks — cannot be returned or exchanged
- Custom orders — follow separate terms provided at the time the custom order is placed
- Items in worn or used condition — items must be in new and unworn condition to go back
Other restrictions may apply to special sales, and Jos. A. Bank points shoppers to its promotional terms or to store management for the details. One money rule applies to every return: any amount refunded or credited is reduced by the pro rata amount of any Bank Account Rewards certificates or other savings promotions used to buy the item. A suit bought with a 30%-off promotion and a rewards certificate comes back at less than the ticket price, because the discount is taken out of the refund.
What Is the Jos. A. Bank Quality Promise?
Separate from the 90-day return policy, Jos. A. Bank offers a Quality Promise on new suits. If you are not completely satisfied with the quality of your new Jos. A. Bank suit purchase, the company will attempt to repair it. If it cannot repair the issue, you may receive store credit to purchase a replacement suit of equal or lesser value than the price you paid. You must present your original receipt to receive credit, unless you are a Bank Account Rewards member and the transaction number is on file. Normal wear and tear is excluded. The Quality Promise is a repair-or-credit route for a suit that fails on quality — it is not a second return window, and it does not turn a worn suit into a refundable one.
How Are Refunds Issued and How Long Do They Take?
Refunds are issued in the original form of payment. Credit card purchases are refunded to the same card, and Jos. A. Bank makes every effort to refund debit card purchases to the original card. The timing depends on how you paid:
| Payment method | How and when the refund arrives |
|---|---|
| Credit or debit card | Typically 3–5 business days after the return is processed |
| PayPal | Typically 7–10 business days |
| Cash, or a debit card that cannot be refunded to the original card | Refunds over $50 are paid by corporate check, issued within 10 business days; refunds under $50 are paid by corporate check if register funds are unavailable |
Allow up to 10 business days for processing after Jos. A. Bank receives your mail return — the 3–5 days for a card refund starts after that processing, so a mail return can take about two weeks from the FedEx drop-off to the money appearing on your card. The FAQ allows 10–14 business days for processing once the return is received, so the full timeline can stretch a little longer at busy times.
Does Jos. A. Bank Extend Returns for the Holidays?
No. As of 9 November 2026, Jos. A. Bank has published no extended holiday return window on its Customer Service Information page or in its FAQ: no January deadline for December purchases. The standard 90 days from the original date of purchase applies in December exactly as it does in June. That is already generous for a Christmas gift — a suit bought on 1 December can go back until early March — so the lack of an extension costs shoppers nothing in practice. If the gift is a final sale, altered or monogrammed item, though, it cannot go back at all, holiday or otherwise.
Jos. A. Bank Contact Options
| Option | Details |
|---|---|
| Store locator / store returns | Find a location on josbank.com or call 1-800-285-2265 |
| Start a mail return online | Use the QR code or printed FedEx label from the online return flow |
| Return in store | Any Jos. A. Bank retail store — the only route for store purchases and for exchanges |
| Contact Us | Use the Contact Us form on josbank.com for order questions |
| Tailoring help | Bring tailored pants to a Jos. A. Bank or Men’s Wearhouse store |
Jos. A. Bank on Social Media
Facebook · X (Twitter) · Instagram · Pinterest
These are the official Jos. A. Bank profiles published in Jos. A. Bank’s own Terms of Use on josbank.com. Jos. A. Bank does not handle returns through social media — for anything about an order, use the return flow, the store locator number, or the Contact Us form above.
Frequently Asked Questions
Related Guides
Jos. A. Bank’s return policy is generous on time and on postage — 90 days, free FedEx returns, and card refunds in 3–5 business days — but it is strict on the channel: exchanges are in store only, store purchases never go back by mail, and anything past 90 days is manager’s discretion and store credit only. Keep the receipt, or join Bank Account Rewards so the transaction is on file, and remember that a promotion used on the purchase comes out of the refund. For a suit, buy it, try it on unworn at home, and decide inside the 90 days.
Policy Return is an independent guide and is not affiliated with Jos. A. Bank. Return policies can change at any time; always confirm the current policy on Jos. A. Bank’s official website before making a return.
Checked against Jos. A. Bank’s published policy on 9 November 2026. Policies change; the retailer’s official page is the final word.
