Dillard’s Return Policy: 30 Calendar Days, Free in Any Store, $9.95 by Mail
Dillard’s gives you 30 calendar days from the date of purchase to return eligible merchandise. The same clock covers store purchases and dillards.com orders, and it runs from the purchase date, not the delivery date.
Returning to a store is free. Take the item to any Dillard’s store, with Clearance Centers the one exception, and there is no charge. Returning by mail costs money: Dillard’s printable return label is $9.95, deducted from your refund, and some products carry an additional $25 restocking fee, shown in your Shopping Bag before you check out.
Items must be unused, with all tags attached, in the original packaging, and you need Dillard’s proof of purchase label. Refunds go to your original payment method, including sales tax, but the original shipping fee is not refunded. Clearance marked down 65% or more cannot be returned at all.
This guide covers the 30-day window, the two mail fees, the clearance rule, and the holiday extension that stretches eligible purchases made between November 1 and December 15 to January 13.
RETURN PERIOD – 30 calendar days from the date of purchase
ITEM CONDITION – Unused, tags attached, original packaging, with the proof of purchase label
REFUND TIMING – To the original payment method; the $9.95 mail label fee is deducted once the merchandise is received
NO RECEIPT – Not addressed on Dillard’s returns page — the policy works from the proof of purchase (POP) label
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Eligible merchandise (store and dillards.com) | 30 calendar days from the date of purchase | Unless the receipt or a point-of-sale notice gives a longer period |
| In-store returns | 30 calendar days | Free at any Dillard’s store; Clearance Centers are excluded as return locations |
| Mail returns | Must be received within 30 days of the purchase date | Dillard’s label costs $9.95, deducted from the refund; one label can cover multiple items |
| Eligible holiday purchases (Nov 1 – Dec 15) | Returnable through Jan 13 | Per the holiday notice on Dillard’s returns page |
| Clearance marked down 65% or more | No return | Unless damaged, defective or shipped in error |
| Sale items with an extra limited-time discount | No return | Unless damaged, defective or shipped in error |
| Personalized items | No return | Unless damaged, defective or shipped in error |
How to Return an Item to Dillard’s
- Count the days from purchase. You have 30 calendar days from the date of purchase. For an online order, that clock started before the parcel arrived, and a mail return must be received inside the same 30 days.
- Check the item against the condition rules. It must be unused, with all tags attached, in its original packaging, and you need the proof of purchase label: the yellow POP tag from a store purchase, or the POP details in your order email.
- Check it is not on the no-return list. Clearance at 65% off or more, sale items with an extra limited-time discount, and personalized items cannot be returned unless they are damaged, defective or were shipped in error.
- Take it to a store if you can. In-store returns are free at any Dillard’s store. Do not take the return to a Clearance Center; they are excluded as return locations.
- Or print the mail label. Dillard’s return label costs $9.95, deducted from your refund once the merchandise is received. One label can be used to return multiple items, so combine everything into one parcel. Mail returns go to the Internet Store in Maumelle, Arkansas.
- Watch for the extra fee. If your product carries the $25 restocking fee, it was shown on the Shopping Bag page before checkout, and the fee plus any applicable taxes comes out of your refund on top of the label charge.
How Long Do You Have to Return Items to Dillard’s?
The standard limit is 30 calendar days from the date of purchase. Dillard’s words the rule as a condition of eligibility: no more than 30 calendar days may have passed from the date of purchase, unless the face of your receipt or a notice at the point of sale gives you a longer period.
Two details make this window feel shorter than it looks. First, it runs from purchase, not delivery, so shipping time eats into it. Second, mail returns must be received within 30 days of the purchase date. A parcel posted on day 28 that arrives on day 33 is outside the policy. Post early, or return in store.
The holiday notice on the returns page softens the window once a year. Eligible purchases made between November 1 and December 15 can be returned through January 13. If you are buying a gift in that period, you get the standard 30 days plus the run-up to January 13, whichever the notice gives you; keep the proof of purchase either way, because the gift recipient will need it.
What Condition Must the Item Be In?
Dillard’s condition standard has four parts. The item must be unused. It must have all tags attached. It must be in its original packaging. And it must come with Dillard’s proof of purchase.
The proof of purchase is Dillard’s own label, not just any receipt. In stores it is the yellow POP tag attached to the merchandise. For a dillards.com order, it is the POP details in your order email. Keep both until the 30 days are over, because the POP label is what ties the item to its purchase date and price.
That proof matters for price as well as eligibility. The clearance rules are written in percentages, 65% or more off means no return, and the POP label is what shows the discount the item was actually sold at.
The Two Fees: $9.95 Label and $25 Restocking
Dillard’s is one of the few department stores that can charge you twice on the same return, so the fees deserve their own section.
The return label fee is $9.95. It applies when you use Dillard’s printable return label for a mail return, and it is deducted from your refund once the merchandise is received. One label can be used to return multiple items, so the fee is per label, not per item. You can avoid it entirely by returning in store for free, or by shipping with your own trackable carrier at your own expense.
The restocking fee is $25, and it applies only to some products. Dillard’s discloses it before you buy: if a product carries the fee, the Shopping Bag page shows it before checkout. Where it applies, the $25, plus any applicable taxes on it, is deducted from your refund. It applies whether the product is returned by mail or at a store, and on a mail return it is charged in addition to the $9.95 label fee.
Read the Shopping Bag page before you check out. It is the one place Dillard’s promises to show the restocking fee in advance, and it is your only warning before the deduction exists.
What Can’t Be Returned to Dillard’s?
Dillard’s exclusions are written around discounts and personalization:
- Clearance marked down 65% or more. Not returnable, unless the item is damaged, defective or was shipped in error.
- Sale items carrying an extra limited-time discount. Stacked-discount purchases are final in the same way, with the same damaged, defective or error exception.
- Personalized items. Not returnable, with the same exception.
- Anything used, missing tags, or out of its original packaging. The condition rules are eligibility rules, not preferences.
- Anything outside the window. A return received more than 30 calendar days after purchase, outside the holiday notice, is not eligible.
- Anything taken to a Clearance Center. Clearance Centers are excluded as return locations; use a regular Dillard’s store.
The damaged, defective or shipped-in-error exception runs through every category. A final-sale item that arrives broken is not treated as a final-sale problem; report it as damage rather than attempting a standard return.
How Are Refunds Issued and How Long Do They Take?
Eligible returns are refunded to the original payment method, including sales tax. The original shipping fee is not refunded. Dillard’s returns page does not publish a refund processing timeline, so this guide does not invent one.
| Refund question | Dillard’s published rule |
|---|---|
| Refund method | Original payment method |
| Sales tax | Refunded with the item price |
| Original shipping fee | Not refunded |
| Mail label fee | $9.95, deducted from the refund once the merchandise is received (one label can cover multiple items) |
| Restocking fee | $25 on some products, plus applicable taxes, deducted from the refund; shown in the Shopping Bag before checkout |
| In-store returns | Free |
| Refund timing | Not stated on Dillard’s returns page as of 6 November 2026 |
The arithmetic of a mail return is worth doing before you post anything. On a low-value item that carries the restocking fee, $9.95 plus $25 plus tax on the fee can consume most of the refund. The in-store route avoids the label fee but not the restocking fee, which applies to store returns of flagged products too.
Can You Return to Dillard’s Without a Receipt?
Dillard’s returns page works from its proof of purchase label rather than from a traditional receipt rule. The POP tag on store merchandise, or the POP details in an online order email, is the document the policy asks for, and no receipt-free fallback is published on the page.
That makes the POP label worth protecting. Do not remove tags from a Dillard’s purchase until you are past the return decision, because the tags carry both the condition requirement, tags attached, and the proof the return is processed against.
For gifts, the same point applies in reverse. The recipient needs the POP label or the order email details to make a return inside the window, and during the holiday period the January 13 deadline still depends on the purchase being an eligible one made between November 1 and December 15.
Dillard’s Contact Options
| Option | Details |
|---|---|
| Customer service (phone) | 1-800-345-5273 |
| In store | Any Dillard’s store (Clearance Centers excluded) — returns are free |
| Mail returns | Internet Store, 600 Carnahan Drive, Maumelle, AR 72113 — Dillard’s label $9.95, or your own trackable carrier |
| Return label | Print from dillards.com; $9.95 per label, deducted from the refund |
| Full policy | The Returns page on dillards.com |
Frequently Asked Questions
Related Guides
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- Bloomingdale’s Return Policy
- Burlington Return Policy
- Kohl’s Return Policy
- Five Below Return Policy
- Dollar General Return Policy
- Target Return Policy
- Walmart Return Policy
Conclusion
Dillard’s policy is a traditional department-store policy with modern fees attached. Thirty days is a fair window, in-store returns are free, and the holiday extension to January 13 is genuinely useful. But the clock runs from the purchase date, mail returns must be received inside it, and the $9.95 label plus the $25 restocking fee on flagged products can quietly halve a small refund.
Keep the POP label on the item, check the Shopping Bag page for a restocking-fee warning before you buy, and treat anything marked down 65% or more as bought forever. Do those three things and this policy has no surprises left.
Disclaimer: Policy Return is an independent guide and is not affiliated with Dillard’s. Return policies can change at any time; always confirm the current policy on Dillard’s official website before making a return.
Checked against Dillard’s published policy on 6 November 2026. Policies change; the retailer’s official page is the final word.
