Bonobos Return Policy 2026: 45 Days for a Refund, 90 Days for Store Credit, Free Domestic Returns
Bonobos gives you two return windows, depending on the refund you want. Return within 45 days from the day your order ships for a refund to your original payment method. Return within 90 days for a store credit refund. Exchanges are also available during the full 90 days.
The condition rule is simple and strict. Items must be unworn, unwashed and unaltered. Bonobos’ headline also describes its policy as 90-day returns on unworn items with tags, so keep the tags on until you are sure about the fit.
Domestic return shipping is always free. Send the item back by mail with a prepaid UPS label, or bring it to a local Guideshop. Original shipping and handling charges are not refunded, and final sale items cannot be returned.
This guide covers the two windows, the return steps, what cannot come back, refunds, exchanges, gifts, and how to contact Bonobos’ Guides. It uses only Bonobos’ own published pages, checked on 2 November 2026.
Return Period
45 days from the day the order ships for a refund to the original payment method; up to 90 days for a store credit refund
Condition
Unworn, unwashed and unaltered items with tags
Proof of Purchase / No Receipt
No separate receipt rule is published — returns are started with your order or shipping number and an email address for the prepaid label, or from your account order history
Refunds
Refund to the original payment method within 45 days, store credit up to 90 days; allow up to 14 days after Bonobos receives the return or exchange for a card refund to post, while store credit is available as soon as the return is received and processed
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Standard items, refund to original payment | 45 days from the day the order ships | Must be unworn, unwashed and unaltered |
| Standard items, store credit refund | Up to 90 days from shipment | Same condition rule; credit available once processed |
| Exchanges | Full 90 days | Unworn, unwashed and unaltered items; subject to product availability |
| Final sale items | No return window | May not be returned; see the Final Sale FAQ |
| Gift cards | No return window | Non-refundable and not eligible for return |
| Bonobos items bought from third-party retailers | No return through Bonobos | Contact that retailer, such as Nordstrom or Trunk Club |
| Gifts, refund to the gift-giver | Within 45 days of purchase | Made through the Gift Return Form |
| Gifts, store credit | Up to 90 days from the date of purchase | Gift exchanges are not processed |
| Guest checkout orders | Return only, same windows | No exchanges; return for a refund and place a new order |
| U.S. territories and military bases (APO/DPO/FPO) | Same windows, longer processing | Allow up to 4 weeks; no exchanges |
| International orders | Same 45-day and 90-day windows | Return shipping from outside the U.S. is the customer’s cost; no prepaid label sent abroad |
| Damaged or defective items | Contact Bonobos promptly | See the help guidance linked from the Refund Policy page |
How to Return an Item to Bonobos
- Check the clock first. Count from the day your order ships, not from the day it arrives. If you are within 45 days, you can get a refund to your original payment method. If you are between day 46 and day 90, your refund will be store credit.
- Check the condition. The item must be unworn, unwashed and unaltered, with its tags still attached. If you have worn it, washed it or had it altered, do not send it back and expect a refund.
- Check the exclusions. Final sale items cannot be returned. Gift cards cannot be returned. Items bought from a third-party retailer must go back to that retailer, not to Bonobos.
- Get a prepaid UPS label. Visit bonobos.com/return-label. Enter your order or shipping number and the email address you want the label sent to. Bonobos’ return labels use ground shipping, and domestic return shipping is free.
- Or start from your account. Sign in, select the order you want to return, and choose the items and quantities to send back. Bonobos reviews the request, and once it is approved you will receive the prepaid label and instructions by email.
- Pack the item. Place the unworn item in a box and attach the prepaid UPS label to the outside.
- Ship it or drop it off. Drop the package at a UPS store or drop-off location, or bring eligible returns directly to any local Guideshop.
- Watch for the confirmation email. Bonobos sends one once your return is processed. Allow up to 14 days after receipt for a card refund to post; store credit is faster, as explained below.
How Long Do You Have to Return Items to Bonobos?
You have 45 days from the day your order ships for a refund to your original payment method. That is the wording on Bonobos’ own Refund Policy page, and it is the date to count from.
You have up to 90 days for a store credit refund. The 90-day window is not a second chance at a card refund. It is a different refund form. After day 45, store credit is what Bonobos offers.
One wording difference is worth noting. A help article describes the windows as within 45 days of purchase, while the Refund Policy page measures from the day the order ships. Count from shipment and act early. Do not wait until day 44 to start a return that still needs a label, packing and a UPS drop-off.
Can You Return to Bonobos Without a Receipt?
Bonobos does not publish a separate “no receipt” rule of the kind a department store would. That is because Bonobos returns are tied to your order, not to a paper receipt you carry into a shop.
To generate a prepaid label without signing in, you need your order or shipping number and an email address for the label to be sent to. If you have an account, you can sign in and start from your order history instead. Your order record is, in effect, your proof of purchase.
Guest checkout does not block a return. It only blocks an exchange, as covered below. You can still generate a label the same way, or contact Bonobos through live chat for help.
If you cannot find your order number, contact the Guides by email at guides@bonobos.com, by phone at 1-877-294-7737, or through live chat before shipping.
Can You Return an Online Order In Store, or a Guideshop Purchase Online?
Yes, you can return an online order at a Guideshop. Bonobos states plainly that you can return items to a local Guideshop location, and its help article repeats that eligible returns can be brought directly to any local Guideshop.
A Guideshop is not a normal clothing store. Bonobos describes Guideshops as fitting rooms where Guides help you find your fit and orders are shipped for home delivery. Exchanges are therefore still processed through Bonobos’ online system, subject to availability.
An order placed with help at a Guideshop is still an online order for return purposes. You can return it by mail or bring it back to a Guideshop. Keep your order or shipping number handy either way.
What Can’t Be Returned to Bonobos?
- Final sale items, which may not be returned. Check Bonobos’ Final Sale FAQ if you are unsure whether an item is final sale.
- Gift cards, which are non-refundable and are not eligible for return. Discounts and promotions also cannot be applied to gift card purchases, and gift cards cannot be applied to previous purchases.
- Bonobos items purchased from third-party retailers, including Nordstrom and Trunk Club. Those returns go to the retailer where you bought the item, under that retailer’s policy.
- Worn, washed or altered items. The condition rule applies to every return, refund and exchange.
- Items outside the windows. After 90 days, neither a card refund, a store credit refund nor an exchange is available under the published policy.
- Gift exchanges. Bonobos does not process exchanges for gifts. Return the gift for store credit instead and place a new order.
- Exchanges for guest checkout orders. If you checked out without an account, you cannot exchange. Return the item for a refund and place a new order.
- Exchanges for U.S. territory and military base orders. Those orders can be returned for a refund or store credit, but they cannot be exchanged.
How Are Refunds Issued and How Long Do They Take?
Refunds follow the window you return in. Within 45 days from shipment, your refund goes to your original payment method. From day 46 to day 90, your refund is store credit.
Timing is where the two refund forms differ most. For a card refund, Bonobos says to allow up to 14 days after it receives your return or exchange. That period covers both Bonobos’ own processing and the time your bank needs to post the refund. If your refund has not appeared after a few days, it may still be in the bank-posting stage rather than stuck with Bonobos.
Store credit is faster. Bonobos states that a store credit refund will be available as soon as your return is received and processed. There is no extra bank-posting wait, because the credit stays with Bonobos.
Two costs are never refunded: Bonobos states that no refunds or adjustments will be made for any original shipping and/or handling charges. The return label costs nothing for a domestic order, but shipping you originally paid does not come back.
If no confirmation arrives, check the email address you gave for the label first. Bonobos uses that address for the processing confirmation too.
How Do Bonobos Exchanges Work?
Exchanges are available for unworn, unwashed and unaltered items during the full 90 days. That is longer than the 45-day card-refund window, so an exchange can still be an option after a card refund is no longer available.
To exchange through your account, sign in, scroll to Orders, click Exchange, and follow the instructions to request the exchange. Exchanges are subject to product availability, so a size or color that has sold out cannot be promised.
There is one important exception to the smooth online exchange route. Bonobos’ current help article on returning items notes that self-serve returns do not support direct exchanges. If you are using the self-serve return flow and you need a different size, fit or color, submit a return for your current item and place a new order on the website at your convenience. That is Bonobos’ own recommended workaround, and it also avoids waiting for an exchange to be approved while your preferred size sells out.
At a Guideshop, a Guide can help you start the exchange online. The replacement is still shipped to you.
What About Holiday Returns?
No holiday return extension is published on Bonobos’ Refund Policy page as checked on 2 November 2026. The standard windows therefore apply: 45 days from shipment for a refund to your original payment method, and up to 90 days for store credit.
The 90-day store credit window already gives holiday gifts more room than many clothing policies. A gift shipped in early December can still be returned for store credit well into the new year, even without a special extension. After 45 days, though, it cannot turn back into a card refund.
Can You Return a Gift to Bonobos?
Yes. Gifts that are unworn, unwashed and unaltered can be returned. The refund form depends on timing, just as it does for an ordinary return.
Return a gift within 45 days of purchase and the refund goes to the gift-giver. Return it up to 90 days from the date of purchase and the refund is store credit. Bonobos’ gift guidance describes the store credit route as the gift recipient’s credit, and it notes that the gift-giver will not be told in a way that spoils the return. The gift return form is the tool for this: complete it with the order number, shipment number and the gift-giver’s name and email, as far as you know them.
Gift exchanges are not available. If you received a gift in the wrong size, return it for store credit and place a new order from your own account. That is Bonobos’ stated route, and it is faster than waiting for an exchange that the system will not process.
Keep gift packaging and tags until you are sure about the fit. A gift that has been worn, washed or altered falls outside the condition rule.
Bonobos Contact Options
| Option | Details |
|---|---|
| Phone | 1-877-294-7737, published on Bonobos’ own Terms and Accessibility pages |
| guides@bonobos.com, published on Bonobos’ own site | |
| Live chat | Contact the Guides on bonobos.com; guest customers can use it for help with a label |
| Return label | Generate a prepaid UPS label at bonobos.com/return-label using your order or shipping number and an email address |
| In person | Return eligible items to any local Guideshop; use the Guideshop locator |
| Damaged or defective items | Follow the help guidance linked from the Refund Policy page, or contact the Guides |
| Gift returns | Complete the Gift Return Form with order, shipment and gift-giver details |
| Full policy | Bonobos Refund Policy at bonobos.com/policies/refund-policy |
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Frequently Asked Questions
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
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- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
Bonobos’ policy rewards a quick decision. Act within 45 days of shipment and your money goes back to your original payment method. Wait until the second half of the 90-day window and you still have an option, but it is store credit, not a card refund. Either way, the item must be unworn, unwashed and unaltered, and the return itself costs nothing for a domestic order.
Keep the tags on until you are sure, and start the return as soon as you know. Generate the label, or bring the item to a Guideshop, while the window you want is still open.
Disclaimer: Policy Return is an independent guide and is not affiliated with Bonobos. Return policies can change at any time; always confirm the current policy on Bonobos’ official website before making a return.
Checked against Bonobos’ published policy on 2 November 2026. Policies change; the retailer’s official page is the final word.
