LOFT Return Policy: 30 Days for a Full Refund, Merchandise Credit After 30 Days, and Free Returns in Store

LOFT return policy gives you 30 days from shipment for online orders and 30 days from purchase in store for a full refund to your original payment method, with proof of purchase. After 30 days, you can still return the item — but you get merchandise credit at the item’s current selling price, not what you paid. Returns in a LOFT store are free; mail returns use a prepaid label with a fee deducted from the refund. This guide covers the 30-day window, the after-30-days credit rule, and the items LOFT will never take back.

Return Windows at a Glance

Category	Return window	Good to know
Most items, with proof of purchase	30 days from shipment (online) or purchase (in store)	Refund to the original payment method, or an in-store exchange
Most items, after 30 days	No fixed end date published	Merchandise credit at the item’s current selling price, or an exchange
No proof of purchase	No fixed end date published	Merchandise credit at the selling price on the day of return
Final sale items	Not returnable	No returns, exchanges or price adjustments — ever
Swim, Brands We Love, Intimates by Haven Well Within	30 days by mail only	Excluded from in-store returns of online orders
Gift returns	30 days	Refunded as an online e-gift certificate for the amount the sender paid
Price adjustments	7 days from purchase	One adjustment on full-priced merchandise if it goes on sale
International returns	30 days from shipment date	Unworn, unwashed or defective merchandise with the original receipt

How to Return an Item to LOFT

1. Check your window. For an online order, count 30 days from the shipment date. For a store purchase, count 30 days from the purchase date. Inside 30 days with proof of purchase, you get the price paid back.
2. Check the condition. The item must be unworn, unwashed and with its tags, or defective. A worn or washed item does not qualify for a return.
3. Pick the free route if you can. Return the item to any regular LOFT store — free, and processed on the spot. Online orders go to a regular LOFT store, not to LOFT Outlet, Ann Taylor or Ann Taylor Factory.
4. Or mail it back. Start the return on LOFT’s website, print the prepaid label, and mail the item to LOFT’s returns warehouse. A fee is deducted from your refund for the prepaid label, so the store route saves you money.
5. Bring proof of purchase. A receipt or order confirmation gets you a refund to your original payment inside 30 days. Without it, you get merchandise credit at the current selling price instead.
6. For a different size, use Quick Exchange. Call the Quick Exchange Service on 1-888-563-8444 for a size swap — it places a replacement order and waives the standard ground shipping on it. Online orders cannot be exchanged by mail; return the item and reorder the new size.

How Long Do You Have to Return Items to LOFT?

LOFT runs one headline window with a long tail. Within 30 days, with proof of purchase, you get the price paid back — to your original form of payment, or as an in-store exchange. The 30 days run from the shipment date for online orders and from the purchase date for store purchases. That is the window to aim for, because it is the only one that pays you back in full.

After 30 days, the refund changes shape. Returns received after 30 days are credited at the item’s current selling price as merchandise credit, or exchanged. There is no published end date for after-30-days returns — LOFT accepts them as long as the item is unworn and unwashed — but the value drops to whatever the item sells for on the day you return it. If the top you bought for $60 is now on sale for $30, a day-45 return is worth $30 in merchandise credit, not $60. That is why the 30-day deadline matters even though returns stay possible afterwards.

The first 7 days carry a bonus. LOFT allows one price adjustment on full-priced merchandise within seven days of the original purchase if the item goes on sale. If a full-price dress drops in price inside a week, you can claim the difference back without returning the dress. After day 7, the price adjustment is gone, but the full refund window runs until day 30.

Exchanges follow the same 30 days. Within 30 days, you can exchange unworn LOFT items with tags at any regular LOFT store for a different size, colour or style. After 30 days, you get merchandise credit at the current selling price instead. The exchange must be for the same or higher value — if you exchange for a cheaper item, the difference goes back to your card. LOFT Outlet items can only be exchanged at LOFT Outlet stores, and online orders cannot be exchanged by mail at all.

Can You Return to LOFT Without a Receipt?

Yes — but you will not get your money back. Returns without proof of purchase are credited at the item’s current selling price in the form of merchandise credit, and final sale items are excluded entirely. That means a receiptless return pays the same as an after-30-days return: whatever the item sells for today, as store credit, not cash.

With proof of purchase inside 30 days, the picture is different: you get the price paid, refunded to your original form of payment or exchanged in store. The receipt is what turns a merchandise-credit return into a full refund. Keep the receipt or the order confirmation email until the 30 days are up — and if you paid by card, keep the card too, because the refund goes back to the original form of payment.

One detail matters for gift recipients. A gift return with a gift receipt inside 30 days is refunded as an online e-gift certificate for the amount paid by the sender, not as cash and not as merchandise credit. Without a gift receipt, the return is treated like any receiptless return: merchandise credit at the current selling price.

How Do Online Returns and In-Store Returns Work?

LOFT’s store rules have one trap: not every LOFT-family store takes your return. Online purchases from loft.com can be returned to any regular LOFT store — but not to Ann Taylor, LOFT Outlet or Ann Taylor Factory locations. LOFT and Ann Taylor are sister brands with separate return policies and separate stores, and a LOFT item cannot be returned to an Ann Taylor store. In-store purchases can only be returned to a LOFT store as well — a LOFT Outlet purchase goes back to a LOFT Outlet store, and a LOFT store purchase does not go to an outlet.

Some online items cannot be returned in store at all. Swim, Brands We Love and Intimates by Haven Well Within items are excluded from in-store returns of online orders — those go back by mail. Everything else bought online can be returned to a regular LOFT store for free, with no label fee and instant processing.

By mail, start the return on LOFT’s website and print the prepaid label. The package travels by standard ground shipping to LOFT’s returns warehouse in Greencastle, Indiana, which usually takes 5 to 7 business days. A fee is deducted from your refund for the use of the prepaid label — the exact figure is not stated here because published sources disagree on it — so returning in store is the cheaper option whenever a LOFT store is near you. Items for exchange cannot be mailed: online orders cannot be exchanged by mail, so return the item and reorder the new size, or call the Quick Exchange Service on 1-888-563-8444.

International returns follow the same 30-day window. Unworn, unwashed or defective merchandise is accepted within 30 days of the shipment date with the original receipt.

What Can’t Be Returned to LOFT?

LOFT publishes a short exclusion list, and final sale sits at the top of it. The main entries are:

• Final sale merchandise — cannot be returned, exchanged or adjusted for a price difference, with or without a receipt
• Worn or washed items — merchandise must be unworn, unwashed or defective, with proof of purchase
• Swim, Brands We Love and Intimates by Haven Well Within items — excluded from in-store returns of online orders (mail return only)
• Items bought at the wrong sister store — LOFT items cannot be returned to Ann Taylor, LOFT Outlet or Ann Taylor Factory; LOFT Outlet items can only go to LOFT Outlet stores
• Items without proof of purchase — not excluded outright, but credited only as merchandise credit at the current selling price, and final sale items without a receipt get nothing at all

Beyond that list, the condition rule does the rest. LOFT inspects every return, and an item that arrives worn, washed or without its tags does not qualify for a refund to the original payment. A top tried on once at home is fine; a top worn to work is not. And if you mail a final sale item back to the warehouse, LOFT will not issue a refund — and may not send the item back to you either. Check the tag for a final sale mark before you buy.

How Are Refunds Issued and How Long Do They Take?

LOFT refunds to the original form of payment for returns made within 30 days with proof of purchase. After 30 days, or without proof of purchase, the refund becomes merchandise credit at the item’s current selling price. Shipping and handling costs are not refundable.

Return route	How the refund timing works
In store, within 30 days, with proof of purchase	Refund to the original payment method, processed at the store
By mail, within 30 days, with proof of purchase	Refund to the original payment method, less the prepaid label fee; allow time for ground shipping plus processing
After 30 days, or without proof of purchase	Merchandise credit at the current selling price
Gift return, within 30 days	Online e-gift certificate for the amount the sender paid
Exchange, within 30 days	Exchange in store for the same or higher value; difference refunded to your card if cheaper
Quick Exchange Service	Replacement order placed by phone; standard ground shipping waived on the replacement

LOFT does not publish a fixed refund timeline on its returns pages — refunds typically take a few days to appear on your statement once the return is processed, and the mail route adds 5 to 7 business days of ground shipping before processing even starts. The in-store route is faster on every count: no label fee, no shipping wait, and the refund is processed at the counter. If your refund has not appeared a reasonable time after an in-store return, call LOFT customer service with your receipt details.

Does LOFT Extend Returns for the Holidays?

Not for 2026 — not yet, at least. LOFT’s last published holiday extension covered the 2025 season: purchases made between 12 November and 24 December 2025 could be returned through 31 January 2026. That window has expired, and as of 10 November 2026 no 2026 holiday extension has been published on LOFT’s official pages.

Until LOFT publishes a 2026 extension, the standard windows apply in December exactly as they do in June — 30 days for a full refund, merchandise credit at the current price after that. A gift bought in early November is already past its 30-day refund window by Christmas, so it can only come back as merchandise credit at whatever it sells for then. If LOFT publishes a 2026 holiday extension, this guide will be updated — but do not buy on the assumption that one is coming. Keep the gift receipt with the gift, or buy late in December.

LOFT Contact Options

Option	Details
Quick Exchange Service (phone)	1-888-563-8444 (1-888-LOFT-444) — size swaps, replacement orders, standard ground shipping waived
Customer Service (email)	clientservices@loft.com
Online returns	Start the return on loft.com and print the prepaid label
In store	Any regular LOFT store; online orders not accepted at LOFT Outlet, Ann Taylor or Ann Taylor Factory
Live chat	Available on loft.com during business hours
Returns warehouse	LOFT Online Store, Greencastle, Indiana — mail returns go here

LOFT on Social Media

Instagram

Follow LOFT on Instagram at https://www.instagram.com/loft. This is the brand’s official, verified Instagram profile. No other LOFT social profile was verified in the site footer on 10 November 2026. Do not use social media to start a return: returns go through loft.com or a LOFT store.

Frequently Asked Questions

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Conclusion

LOFT’s return policy rewards fast decisions and punishes slow ones — just not as harshly as a hard cutoff. Inside 30 days with proof of purchase, you get your money back; after 30 days, you get merchandise credit at whatever the item sells for today. The two rules that matter most are the store rule — regular LOFT stores only, never Ann Taylor or the outlet — and the receipt rule, because proof of purchase is what turns store credit into a refund. Return in store to skip the mail fee, use Quick Exchange on 1-888-563-8444 for a size swap, and do not buy a Christmas gift in early November on the hope of a holiday extension that has not been published.

Disclaimer: Policy Return is an independent guide and is not affiliated with LOFT. Return policies can change at any time; always confirm the current policy on LOFT’s official website before making a return.

Checked against LOFT’s published policy on 10 November 2026. Policies change; the retailer’s official page is the final word.