Chico’s Return Policy

Chico’s return policy gives you 60 days from the date of purchase to return or exchange merchandise that is still unworn and unwashed, in its original condition — or defective. Mailed returns cost $7.00 deducted from your refund for processing, while boutique returns are free.

The rule that catches most shoppers is the channel rule: boutique purchases cannot go to outlets, and outlet purchases cannot go to boutiques. This guide covers the window, the no-receipt limit, and the fastest way to swap a size.

Return Windows at a Glance

Category	Return window	Good to know
Most merchandise	60 days from purchase	Original condition, unworn and unwashed, or defective
Exchanges (size, colour or item)	60 days from purchase	Quick Exchange Service by phone waives standard ground shipping fees
Price adjustments	14 days from purchase	One-time, in store with the original receipt; online and catalog purchases not eligible in stores
No-receipt returns	60 days from purchase	Merchandise credit at the lowest historical selling price, capped at $250 per 90 days
Final sale and as-is items	No return	Prices ending in .98 indicate final sale; gift cards and gift boxes also excluded

How to Return an Item to Chico’s

1. Check your window and the item’s condition. Count 60 days from the date of purchase. The item must be unworn and unwashed, in its original condition — or defective. Swimwear, watches, intimates and hosiery must also be unworn with original packaging or ticketing and any sanitary shields attached.
2. Match the channel. Boutique and website purchases go back to a boutique (or by mail); Off The Rack and outlet purchases go back to an outlet. A boutique purchase cannot be returned to an outlet store, and an outlet purchase cannot be returned to a boutique.
3. For a store return, bring the item and your receipt. Take the merchandise plus your original receipt, gift receipt or online order information to any boutique in the same channel. Identification may be requested to prevent fraud.
4. For a mail return, use the Returns Portal. Download and print the prepaid return shipping label from Chico’s Returns Portal, attach it with your invoice, and drop the package in the US mail. Chico’s deducts $7.00 from your refund for processing fees.
5. For a fast size swap, call the Quick Exchange Service. Ring 1-888-855-4986 and Chico’s will place an exchange order on your preferred credit card while waiving standard ground shipping fees, and help you return the original item.
6. Wait for processing, then for the credit. Allow up to two weeks from mailing for the return to be processed, then 5–7 business days for the credit to reach you after the processing email.

How Long Do You Have to Return Items to Chico’s?

Sixty days from the date of purchase — a solid middle-of-the-road window for women’s apparel, longer than Cavender’s 30 days but far shorter than Charles Tyrwhitt’s six months. The clock runs from purchase, not from delivery or first wear, so an item that sat in the bag for a month has already used half its window. And the condition rule is absolute: unworn and unwashed, or defective. Chico’s states it does not accept returns for soiled or washed merchandise, so keep tags on and skip the laundry until you are sure.

What Does a Chico’s Mail Return Cost?

$7.00, deducted from your refund when you use the prepaid label from the Returns Portal. That fee is for processing, and it applies to mail returns only — returning to a boutique costs nothing. If you would rather use your own carrier and label, Chico’s recommends a traceable, insured form of delivery, but the $7.00 deduction still applies to portal-label returns, so the store route is the free option when a boutique is nearby. Shipping and handling charges on the original purchase are non-refundable in any case, so a mailed return always costs you the $7.00 plus the original shipping.

Can You Return a Chico’s Online Order to a Store?

Yes — to a boutique, not an outlet. Chico’s states that telephone and online purchases can be returned or exchanged at any of its US boutiques (excluding outlets), and the FAQ confirms you can return an item right in the store by bringing the item and your order confirmation email. The channel rule is the trap: a boutique purchase cannot be returned to an Off The Rack or outlet location, and an outlet purchase cannot be returned to a boutique. If you bought online at full price, your store route is a boutique; if you bought at an outlet or on an outlet website, your store route is an outlet. Check which channel your order came from before driving to a store.

Can You Return to Chico’s Without a Receipt?

Yes, but with a hard cap. Without the original or gift receipt, Chico’s may still honour a refund or exchange if the date and amount of purchase can be validated in its system. If it elects to honour a return with no proof of purchase at all, you get an exchange or merchandise credit based on the lowest historical selling price — factoring in every promotion, discount, offer, free item and coupon that may have applied — and you are limited to $250 in non-receipted returns within a 90-day period, excluding defective merchandise. Identification may be requested solely to prevent fraud. The lesson is simple: keep the receipt, or at least keep the order in your online account, because a no-receipt return pays the lowest price the item ever sold at, not what you paid.

What Can’t Be Returned to Chico’s?

Chico’s publishes a short, clear exclusion list. The main entries are:

• Final sale items — merchandise marked final sale is sold “as is” and may not be returned or exchanged; prices ending in .98 indicate final sale
• As-is items — same treatment as final sale
• Gift cards — excluded except where required by law
• Gift boxes — excluded
• Worn, washed, altered or damaged merchandise — unless it is defective; soiled or washed items are not accepted
• Swimwear, watches, intimates and hosiery — returnable only when unworn, with original packaging or ticketing and any sanitary shields attached
• Cross-channel returns — boutique to outlet, or outlet to boutique, are refused
• Cross-border returns — purchases must be returned in the country of original purchase; international orders need a Return Authorization Number and pay a return fee

One more money note: if you paid by check, you may choose a merchandise card, or a check will be mailed within 30 days of the return. And if you used several payment methods, refunds are applied in a fixed order: merchandise cards and gift cards first, then credit cards, then check, then cash.

How Are Chico’s Refunds Issued and How Long Do They Take?

Refunds go back to the original form of payment, except that merchandise credit may be given for gift receipt returns. The timeline has two stages: allow up to two weeks from the date you mail the item for the return to be processed — you will receive an email confirmation when it is complete — and then 5–7 business days for the credit to appear after that email. If you return items from multiple orders in one package, start a return for each order and include every return packing slip; missing packing slips can add up to another week of processing time. For in-store returns, the refund is handled at the counter rather than across this mail timeline.

Does Chico’s Extend Returns for the Holidays?

No extended holiday return window is published on Chico’s Returns or FAQ pages as of 3 November 2026. The standard 60 days from purchase applies in December exactly as it does in June. A gift bought in early November is returnable until early January, which covers most Christmas scenarios, but a gift bought in October may already be outside the window by Christmas Day. Buy October gifts with the deadline in mind, and keep the receipt — it is what turns a return into a full refund rather than lowest—price store credit.

Chico’s Contact Options

Option	Details
Customer Service	1-888-855-4986 (TDD: 1.888.550.5559)
Email	customerservice@chicos.com
International orders	1.888.855.4986 or internationalorders@chicos.com (Return Authorization Number required)
Quick Exchange Service	1-888-855-4986 — exchange order placed, standard ground shipping fees waived
Mail returns	Returns Portal prepaid label; ship to CHICO’S – RETURN DOCK, 1901 State Road 240 East, Greencastle IN 46135
In store	Any boutique (online and phone orders) or outlet (outlet orders only) — never cross-channel

Chico’s on Social Media

Instagram · Pinterest · Facebook · YouTube · Twitter. Do not use social media to start a return: returns go through a boutique or the Returns Portal.

Frequently Asked Questions

Related Guides

• Walmart Return Policy
• Target Return Policy
• Costco Return Policy
• Amazon Return Policy
• Best Buy Return Policy
• Home Depot Return Policy
• Lowe’s Return Policy
• Kohl’s Return Policy
• Nike Return Policy
• Apple Return Policy

Conclusion

Chico’s policy is fair but fussy: 60 days is plenty if you keep your receipt and respect the channel rule, but a boutique-to-outlet mix-up, a missing packing slip or a washed garment can turn a simple return into store credit at the lowest historical price. Return in a boutique when you can, use the Quick Exchange line for size swaps, and treat the receipt as part of the purchase.

Disclaimer: Policy Return is an independent guide and is not affiliated with Chico’s. Return policies can change at any time; always confirm the current policy on Chico’s official website before making a return.

Checked against Chico’s published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.