Aritzia Return Policy: 14 Days for Your Money Back, 30 Days for Credit
Aritzia’s return policy runs on two short clocks, and the difference between them is money. Return a regular-priced item within 14 days — of the shipping date for online orders, of the purchase date for boutique buys — and you get a refund to your original method of payment. Take up to 30 days and the same item comes back only as an exchange or merchandise credit.
After 30 days, Aritzia accepts neither. Sale items are tighter still: discounted less than 50%, they can be exchanged or credited within 14 days only; discounted 50% or more, they are final sale. Every return needs items not washed, worn or damaged, all original tags attached and a valid receipt — and US mail returns are free when you check out signed into your Aritzia account.
REFUND WINDOW – 14 days from shipping date (online) or purchase date (boutique) — original method of payment
CREDIT WINDOW – Up to 30 days — exchange or merchandise credit
MAIL RETURNS – Free in the US when signed into your account; guest checkout pays an $8.00 postage fee
FINAL SALE – Sale items at 50% off or more, intimates and shapewear, hosiery, The Super Puff™ Personalized
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Regular-priced, online | Refund within 14 days of the shipping date | To your original method of payment |
| Regular-priced, online | Exchange or merchandise credit within 30 days of the shipping date | After day 30, no returns accepted |
| Regular-priced, boutique purchase | Refund within 14 days of purchase | Return or exchange at any boutique in the same country |
| Regular-priced, boutique purchase | Exchange or merchandise credit within 30 days of purchase | Same two-clock structure as online |
| Sale items under 50% off | Exchange or merchandise credit within 14 days | Shipping date online; purchase date in boutique — no refund option |
| Sale items 50% off or more | Final sale | Not eligible for return or exchange |
| Mail returns | Inside the windows above | Free when signed into your account; $8.00 plus tax deducted for guest checkout |
| Order cancellation | Within 30 minutes of placing the order | Via Order History or Order Tracking |
How to Return an Item to Aritzia
- Start the right clock. Online orders count from the shipping date; boutique purchases count from the purchase date. Inside 14 days a regular-priced item refunds; inside 30 days it exchanges or credits; after that, neither.
- Check the condition and the receipt. Items must not be washed, worn or damaged, with all original tags attached, and you must present a valid receipt. Swimwear needs its liner attached; shoes must be in the original box.
- Online purchases can go back online or in a boutique. Purchases from Aritzia.com, the Aritzia App or Google UCP Agentic Checkout can be returned or exchanged online and in a boutique. Boutique purchases go back to any boutique in the same country where you bought the item.
- To mail it back, start in Order History. Sign in, open the order and select Return Items, review the details and click Process Return. Guests and Google UCP Agentic Checkout shoppers use the Order Tracking form instead. A Return Confirmation email follows.
- Ship it the free or the $8 way. Signed-in account returns are free within the US. If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) is deducted from your refund. Bring the QR code from your confirmation to any FedEx location, or print the return label at home and drop the package at FedEx.
- Keep one order to one box and one label. Include all items from a single order in one box with the return label that matches that order, even if items arrived in separate shipments. Returning items from multiple orders? Contact Aritzia Concierge to set up the return.
- For an online exchange, have a default credit card saved. Exchanges receive free shipping, but the mechanics are a charge-and-refund: your default credit card is charged for the replacement item upon shipping, and once the original item is received and processed, you receive a refund to your original method of payment. With no default credit card, you cannot complete an exchange online.
How Long Do You Have to Return Items to Aritzia?
Thirty days at the outside — and only 14 of them are worth a refund. The structure is identical online and in boutiques, with only the start date changing: online, both clocks run from the shipping date; in a boutique, from the purchase date. Within 14 days, regular-priced items refund to your original method of payment. Within 30 days, they can be exchanged or returned for merchandise credit. After 30 days, returns are no longer accepted in either channel.
Sale items compress the structure. A discount of less than 50% gives you 14 days — and only for an exchange or merchandise credit, never a refund. A discount of 50% or greater makes the item final sale from the moment you buy it.
Can You Return to Aritzia Without a Receipt?
The published conditions require you to present a valid receipt for all returns and exchanges — it sits on the same list as unwashed condition and attached tags. The policy page publishes no no-receipt fallback, store-credit-without-receipt rule or lookup promise. For online orders, your account’s Order History and the Order Tracking form (order number plus the email used for the order) are how Aritzia identifies the purchase for a mail return, so keep the order and shipping emails: at Aritzia, proof of purchase is part of the return, not a formality.
What Can’t Be Returned to Aritzia?
Aritzia publishes its final sale list on the policy page:
- Sale items marked at 50% off or greater — final sale, no return or exchange
- Intimates and shapewear — final sale
- Hosiery — final sale
- The Super Puff™ Personalized — final sale
- Anything after 30 days — returns and exchanges are no longer accepted
- Items that fail the condition rules — washed, worn or damaged items, or items missing their original tags; swimwear without its liner; shoes without the original box
- Gift cards, for cash — gift cards may not be redeemed for cash or refunded unless required by law
How Are Refunds Issued and How Long Do They Take?
Inside the 14-day window, the refund goes to your original method of payment. Once Aritzia receives your mailed package, it will process your return within 7 to 10 business days and email you when the return is complete; refunds to the original payment method typically appear within 7–10 business days, though some financial institutions may take longer. Inside the 30-day window but outside the refund window, the value comes back as merchandise credit — an eGift Card sent to the email address associated with your order.
Three payment-method rules shape what “refund” means:
- Gift card purchases are refunded as merchandise credit back onto a gift card — never to a card or cash.
- PayPal orders are refunded to your PayPal account only when you mail the return back. Return a PayPal purchase in a boutique and you will be offered an exchange or merchandise credit instead.
- Klarna orders follow the same channel split: mailed back, the refund can go to your Klarna account; returned in a boutique, Aritzia cannot refund your Klarna account and will refund a credit or debit card, exchange, or issue merchandise credit — and subsequent installments to Klarna may still be required.
And the fee: mail returns are free for signed-in account holders in the US, but a guest checkout return has an $8.00 postage fee (plus applicable taxes) deducted from the refund.
How Do Aritzia Exchanges Work?
Exchanges live in the same windows: regular-priced items can be exchanged within 30 days; sale items under 50% off, within 14 days. In a boutique, an exchange is a counter transaction. Online, it runs as a paired charge and refund — you select the item and the new size, color or length in your Order History (if the original item is out of stock, it is not eligible for an exchange), your default credit card is charged for the replacement when it ships, and your refund to the original payment method follows once the original item is received and processed. Exchanges receive free shipping, and you send the original back by the same mail route or take it to a boutique with your exchange confirmation email.
Does Aritzia Extend Returns for the Holidays?
No extended holiday return window is published on Aritzia’s US Return & Exchange Policy page as of 31 October 2026 — the page states the year-round 14/30-day structure and nothing seasonal on top of it. That makes December arithmetic unforgiving on gifts: both clocks for an online order run from the shipping date, not from the day the gift is opened, so a gift shipped in mid-December can pass its 14-day refund window before it is unwrapped and reach day 30 in mid-January. If you are gifting from Aritzia, the merchandise-credit window is the realistic route for the recipient — and an exchange inside 30 days keeps the value at full price rather than final-sale risk.
Aritzia Contact Options
| Option | Details |
|---|---|
| Aritzia Concierge | 1-855-ARITZIA (274-8942) — published on Aritzia’s returns page, including for multi-order returns and non-FedEx shipments |
| Online returns | Order History in your account; guests use the Order Tracking form |
| Boutique returns | Any boutique in the same country where the item was bought |
| Order cancellation | Within 30 minutes of placing the order, via Order History or Order Tracking |
| Merchandise credit | Issued as an eGift Card to the email address associated with your order |
Aritzia on Social Media
Aritzia’s official profiles, under the @aritzia handle, include:
- Instagram: https://www.instagram.com/aritzia
- Facebook: https://www.facebook.com/Aritzia
- X (Twitter): https://twitter.com/aritzia
- YouTube: https://www.youtube.com/@aritzia
Aritzia does not handle returns through social media — use a boutique, the mail route or Concierge.
Frequently Asked Questions
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Aritzia’s return policy is built to make you decide quickly: 14 days for your money back, 30 days for credit or an exchange, and a hard stop after that — with sale items squeezed into a 14-day, credit-only lane and the deepest discounts final sale from the start. The habits that protect you: shop signed into your account so mail returns stay free, keep the receipt and tags as the policy demands, and watch the shipping date on online orders, because that — not the delivery or the gift-giving — is where both clocks start.
Disclaimer: Policy Return is an independent guide and is not affiliated with Aritzia. Return policies can change at any time; always confirm the current policy on Aritzia’s official website before making a return.
Checked against Aritzia’s published policy on 31 October 2026. Policies change; the retailer’s official page is the final word.
