Clarks Return Policy

Clarks’ return policy gives you 45 days from purchase to return or exchange unworn shoes in their original condition and packaging. A return sent by mail costs $5, deducted from your refund, while exchanges are free and returning an online order to a Clarks store costs nothing and gets you an immediate refund.

This guide covers the window, the fee, the exchange rules, and what to do about faulty shoes.

Return Windows at a Glance

Category	Return window	Good to know
Most Clarks shoes and items	45 days from purchase	Unworn or unused, in original condition and packaging, for a refund or replacement
Exchanges (different size or fit)	Free within the 45-day window	Original item must reach the warehouse within 14 days or the exchange order is cancelled
Faulty goods	60 days from purchase via the Returns Portal	Faulty goods over 60 days old go through Clarks’ Contact Us route instead
Final Sale items	Not returnable	Items marked “Final Sale” at purchase cannot be returned online or in store
Alaska, Hawaii, US territories and APO/FPO addresses	Refund only, no exchange	Exchanges are not available for these addresses; return for a refund and place a new order

How to Return an Item to Clarks

1. Check your window and the condition. 45 days from purchase; shoes must be unworn or unused, in original condition and packaging. Try shoes on indoors on a clean surface before deciding, so they stay returnable.
2. Start the return online. Open Clarks’ Returns Portal, enter order number and billing zip code, select items and reason, choose shipping method and drop-off location.
3. Use the label or the QR code. Clarks emails a pre-paid return shipping label and a QR code straight away. Print the label and stick it on the parcel, or take the QR code on your phone to the drop-off point and let staff scan it — no printer needed.
4. Or take it to a Clarks store. An online order can be returned to a Clarks retail store free of charge for an immediate refund, or for an exchange. Bring proof of purchase — order confirmation email, packing slip or invoice — and the credit or debit card used for the original purchase.
5. Keep your tracking number. Hold on to it until the refund shows on your statement, so you can follow up if it does not arrive.

How Long Do You Have to Return Items to Clarks?

Standard window 45 days from the date of purchase for a refund or replacement. Condition rule: unworn or unused, in its original condition and packaging. Worn shoes, scuffed soles or missing boxes fall outside the policy; keep the box and packing slip until sure the shoes fit.

Faulty shoes: Faulty goods within 60 days of the purchase date can be logged through the Returns Portal, with email address, name, order number, defect description and clear photographs — sides, front and back, sole and inside, showing the product code. If faulty item is over 60 days old, go through Contact Us instead; Clarks will outline next steps after reviewing the request.

What Does a Clarks Return Cost?

It depends on how you send it back:

• By mail: $5. All returns are charged $5, deducted from your refund when processed at the Returns Center. The same $5 shipping charge applies when using the pre-paid return label, along with any applicable state and local sales taxes on that charge.
• Exchanges: free. Returning an item for an exchange carries no $5 charge.
• Faulty items: free. The $5 charge does not apply to faulty items.
• In store: free. Returning an online purchase to a Clarks retail store costs nothing and gives you an immediate refund.

One cost is never refunded — original shipping charges and any taxes on the original shipping charges are not refunded on online orders. So a mail return of a pair you paid delivery on will come back minus the $5 fee and minus the original delivery charge.

How Do Clarks Exchanges Work?

Exchanges free and simple, but with their own deadline. Start through the Returns Portal, pick the item and new size or fit, send the original pair back, and Clarks ships the new size as soon as the original arrives at its warehouse. Catch: the original item must be received at the warehouse within 14 days, or the exchange order is cancelled. If the original arrives after cancellation, Clarks refunds for the original item after a successful inspection instead.

Exchanges not available for Alaska, Hawaii, US territories and APO/FPO addresses. If living in one of those places, return the original for a refund and place a new order. Returns from US territories and military addresses default to USPS: print the pre-paid USPS label, attach it to the parcel, and drop it at any US Post Office, postal collection box or own mailbox — a free postal carrier pickup can also be scheduled.

Can You Return a Clarks Order to a Store?

Yes — fastest, cheapest route. An online order can be returned to a Clarks retail store for an exchange or an immediate refund, free of charge. Store staff can also help find an alternative product in the right size on the spot. Bring proof of purchase, such as order confirmation email on phone, packing slip, or invoice or receipt, and the credit or debit card used to make the original purchase.

Direction rule: purchases originally made in-store must be returned at a store location. You cannot mail an in-store purchase back through the online portal. Just as with mail returns, items marked “Final Sale” at purchase cannot be returned or exchanged in store either.

What Can’t Be Returned to Clarks?

The published policy names one hard exclusion, plus the condition rules that knock most other returns out:

• Final Sale items — anything marked “Final Sale” at purchase cannot be returned online or in store, and cannot be exchanged
• Worn or used items — returns must be unworn or unused, in original condition and packaging
• Items without their original packaging — the original condition and packaging rule applies to every return
• In-store purchases sent by mail — these must go back to a store location

If shoes arrived faulty, that is a different route, not a rejection: log faulty goods within 60 days through the Returns Portal with photographs, or contact Clarks directly if they are older than 60 days.

How Are Refunds Issued and How Long Do They Take?

Once Clarks receives and inspects unworn items at its warehouse, it processes the refund and emails confirmation. Refund goes back to original form of payment, and once processed should reflect on your account within 10 business days. Keep return tracking number until money appears, and contact Customer Care if that time has passed without a refund.

Return route	How the refund timing works
By mail	Refund processed after receipt and inspection at the warehouse; should show on your account within 10 business days of processing, minus the $5 fee and original shipping charges
In store	Immediate refund at the store, free of charge, with proof of purchase and the original payment card
Klarna orders	Refund processed to the original payment method; can take up to 14 days to show in your bank account

Does Clarks Extend Returns for the Holidays?

Clarks’ published Returns Policy page checked on 3 November 2026 lists no holiday return extension — no January deadline for December purchases appears on the page. Plan on the standard 45-day window for holiday-season purchases, and start the return early: 45 days run from date of purchase, not from the day the gift is opened. The one longer route is the faulty-goods route at 60 days, which covers defects rather than change of mind.

Clarks Contact Options

Option	Details
Start a return or exchange	Clarks’ Returns Portal — order number and billing zip code required
Return in store	Any Clarks retail store, free of charge, for an immediate refund or exchange
Proof needed in store	Order confirmation email, packing slip or invoice, plus the original payment card
Faulty goods (within 60 days)	Log through the Returns Portal with order number, defect description and photographs
Faulty goods (over 60 days)	Contact Clarks through its Contact Us route
Customer Care	Via the Customer Care link on clarks.com if a processed refund has not appeared within 10 business days

Clarks on Social Media

Facebook · Instagram · TikTok · YouTube. Do not use social media to start a return: returns go through the Returns Portal or a Clarks store.

Frequently Asked Questions

Related Guides

• Walmart Return Policy
• Target Return Policy
• Costco Return Policy
• Amazon Return Policy
• Best Buy Return Policy
• Home Depot Return Policy
• Lowe’s Return Policy
• Kohl’s Return Policy
• Nike Return Policy
• Apple Return Policy

Conclusion

Clarks’ return policy is short, clear and cheap to use if you pick the right route: 45 days for unworn shoes, a $5 fee by mail, and a free, immediate refund in store. The traps are the condition rule and the exchange deadline — keep the shoes unworn and boxed, and get the original pair back to the warehouse within 14 days if you are swapping sizes.

Disclaimer: Policy Return is an independent guide and is not affiliated with Clarks. Return policies can change at any time; always confirm the current policy on Clarks’ official website before making a return.

Checked against Clarks’ published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.