Cavender’s Return Policy
Cavender’s return policy gives you 30 days from purchase to return merchandise for exchange or credit, as long as it is still in as-new condition with tags and packaging intact, unwashed and unworn. Mail returns cost $8.99 deducted from your refund, except footwear, which goes back free.
You can also return an online order to a Cavender’s store. This guide covers the window, the mail-return steps, and what to bring so your refund is not delayed.
Return Period: 30 days from purchase
Condition: As-new, tags and packaging intact, unwashed, unworn
Mail Return Fee: $8.99 deducted, except footwear (free)
Store Returns: Online orders accepted in store with a printed order
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most merchandise | 30 days from purchase | For exchange or credit; must be as-new, with tags and packaging intact, unwashed and unworn |
| Footwear returned by mail | 30 days from purchase | No $8.99 deduction — the footwear exception makes mailed boot and shoe returns free |
| Other merchandise returned by mail | 30 days from purchase | $8.99 deducted from your refund to cover the UPS return label |
| Online orders returned in store | 30 days from purchase | Bring a printed copy of your order plus the merchandise; no mail fee applies |
How to Return an Item to Cavender’s
- Check your window and the item’s condition. Count 30 days from the date of purchase. The item must be as-new: tags attached, packaging intact, unwashed and unworn. Try boots on indoors only until you are sure you will keep them.
- For a mail return, download the merchandise return form from the Customer Service page. Fill it in and put it in the package.
- Include your proof of purchase: a copy of your packing slip, your email order confirmation, or a printed copy of your order inside the package.
- Print the UPS return label from Cavender’s site. Unless you are returning footwear, $8.99 will be deducted from your refund.
- Drop the package at a UPS office. Cavender’s strongly recommends UPS so your return has tracking, and it cannot help with lost return shipments that have no tracking number.
- Or take it to a store instead. Return your online purchase there for exchange or refund, with a printed copy of your order and the merchandise.
How Long Do You Have to Return Items to Cavender’s?
You have 30 days from the date of purchase — not from the first wear, and not from the day you get around to it. That is a short window by clothing-retail standards, where 60-and 90-day windows are common, and it leaves no room for a slow decision. Inspect everything the day it arrives and keep the packaging until you are sure.
The condition rule is just as strict as the clock. Boots worn out on the town, or a shirt that has been washed, will not meet the as-new standard, however good the reason. If in doubt, leave the tags on and the item unworn until you decide.
What Does a Cavender’s Mail Return Cost?
A mailed return costs $8.99, deducted from your refund — unless you are returning footwear. Boots and shoes go back by mail free, which is a generous exception for a category where fit is hard to judge online. The $8.99 covers the UPS return label you print from Cavender’s site.
The cheapest way to return is still the store counter. If you live near one of Cavender’s 100-plus stores, an in-store return avoids the fee entirely and usually settles faster than a parcel travelling back through UPS.
Can You Return a Cavender’s Online Order to a Store?
Yes. Cavender’s accepts online orders back at any retail store for exchange or refund. Bring the merchandise and a printed copy of your order — you can print it from your order history on cavenders.com.
This is the return route to choose whenever you can. It avoids the $8.99 mail fee, and if you are exchanging, you can usually walk out with the replacement the same day if it is in stock.
What Condition Must Cavender’s Returns Be In?
There is a single standard: as-new. Tags must still be attached, packaging intact, and the item unwashed and unworn. Keep the tags on and the box safe until you are certain you will keep the item, and do not wash it or wear it out first.
For boots, that means indoor try-ons only — a few steps on carpet, not a walk around the block. Once an item has been worn outside or washed, it no longer meets the standard, whatever the reason.
How Do Cavender’s Exchanges Work?
An exchange starts as a return. Within 30 days, send the original back — by mail with the form and proof of purchase, or to a store with a printed copy of your order — and the price you paid is credited back to your card.
The replacement is then placed as a new order, which shows as a new authorisation on your card. It is not a straight swap of one parcel for another, so do not be surprised to see a refund leg and a fresh order leg. In store, the whole thing is usually completed at the counter in one visit.
What to Check Before You Buy Boots From Cavender’s?
Check the fit the day your boots arrive. Try them on indoors, on carpet, and take a few steps. Leather boots often feel tight for the first hour and then give — but a wrong size will not fix itself, so start the return on day one if the fit is wrong.
Keep the box, the packaging, the tags and the packing slip together. Treat the box as part of the purchase until the 30 days are up: without it, you cannot meet the as-new standard.
Buying boots as a gift? Confirm the size discreetly, and give them early. A Christmas gift ordered in November is already halfway through its 30-day window when it is unwrapped. The footwear advantage helps here: boots returned by mail go back free, while a shirt or hat sent back by mail costs $8.99.
How Are Cavender’s Refunds Issued and How Long Do They Take?
For an online return, the credit goes back to the card you paid with — the same card that takes the new authorisation when you exchange. Cavender’s does not promise a fixed refund timescale, so allow time for the parcel to travel back by UPS, be received, and be checked against your return form and proof of purchase.
You can speed things up by using the UPS label Cavender’s provides, so the parcel is tracked from the moment you drop it off, and by including the return form with your packing slip or order confirmation. A package that arrives without paperwork is the classic cause of a slow return.
Does Cavender’s Extend Returns for the Holidays?
No extended holiday window is published on the Customer Service page as of 3 November 2026. The standard 30 days applies in December just as it does in June, so a gift bought in late November may already be outside the window by the time it is opened.
If you are buying gifts, keep the receipt and the packaging, give early, or confirm the size in advance. The clock does not pause for Christmas — plan around it rather than hoping for an extension.
Cavender’s Contact Options
| Option | Details |
|---|---|
| Order toll free | 888-361-2555 |
| Customer Service hours | Mon–Sat 8am–9:00pm, Sun noon–5:00pm Central Time |
| Closed on | Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day |
| Mail return | Download the merchandise return form and print the UPS label from the Customer Service page |
| In store | Any Cavender’s retail store, with a printed copy of your order |
| Online | cavenders.com — Customer Service page and order history |
Cavender’s on Social Media
Follow Cavender’s on Instagram at https://instagram.com/cavenders · Facebook at https://www.facebook.com/cavenders · LinkedIn at https://www.linkedin.com/company/cavender%27s/ · YouTube at https://www.youtube.com/channel/UCB0fl3kc_Rxes2thA-FqX8w · Pinterest at https://pinterest.com/cavenders/. Do not use social media to start a return: returns go through the Customer Service page’s return form and UPS label, or a retail store.
Frequently Asked Questions
You have 30 days from purchase to return merchandise for exchange or credit. Items must be as-new, with tags and packaging intact, unwashed and unworn. Mailed returns cost $8.99 deducted from your refund, except footwear, which goes back free — and online orders can be returned to any store.
Download the merchandise return form from the Customer Service page, fill it in and put it in the package with a copy of your packing slip, your email order confirmation or a printed order. Print the UPS return label from the site, then drop the package at a UPS office — UPS is strongly recommended so your return has tracking.
Mailed returns cost $8.99, deducted from your refund — unless you are returning footwear, which goes back free. Returning in store avoids the fee entirely.
Yes — take the merchandise and a printed copy of your order to any Cavender’s retail store for exchange or refund.
As-new: tags attached, packaging intact, unwashed and unworn. Worn, washed or tagless items do not meet the standard.
Within 30 days, return the original and a new order is placed for the replacement, with the credit back to your card. The new order shows as a new authorisation; in store, the exchange is usually completed at the counter.
UPS is strongly recommended so your return has tracking. Cavender’s states it cannot assist with lost shipments that have no tracking number, so use the provided UPS label and keep your tracking receipt.
No extended holiday window is published as of 3 November 2026, so the standard 30 days applies year-round. Buy gifts with the deadline in mind, and keep the receipt and packaging.
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
- Best Buy Return Policy
- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
Cavender’s return policy is short, simple and strict in equal measure: 30 days, as-new condition, and a mail fee that disappears entirely for footwear; try everything on indoors, keep the tags and the box, and return in store when you can — free, fast, and avoiding the paperwork of a mailed return
Disclaimer: Policy Return is an independent guide and is not affiliated with Cavender’s. Return policies can change at any time; always confirm the current policy on Cavender’s official website before making a return.
Checked against Cavender’s published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.
