Mattress Firm Return Policy: 120 Nights to Exchange or Return, a 30-Night Minimum and a $249.99 Processing Charge
Mattress Firm’s return policy gives you 120 nights from the delivery date to exchange or return an eligible mattress — but only after you have slept on it for at least 30 nights. Each exchange or return carries a $249.99 return processing charge, and the trial covers one exchange and/or one return per purchase. The mattress must come back clean, undamaged and with its original white law tag attached. This guide covers the trial rules, the fee, what is excluded, and how fast each refund lands.
Return Period: 120 nights from the delivery date of your original mattress
Minimum Sleep: 30 nights before an exchange or return can start
Processing Charge: $249.99 per exchange or return
Exchanges: One exchange and/or one return per purchase
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Eligible new mattress, exchange | Within 120 days of delivery | One exchange per purchase; $249.99 return processing charge; credit equal to your original mattress price toward a different mattress |
| Eligible new mattress, return | Within 120 days of delivery | One return per purchase; $249.99 return processing charge; refund of the purchase price, less the charge and any state use taxes |
| Exchanged mattress, returned | Within the original 120 days | A second $249.99 charge applies; the refund is the price of the exchange mattress |
| Clearance, outlet or preowned mattresses | Not eligible | The 120 Night Sleep Trial does not apply at all |
| Floor and display models | Not eligible | No exchange or return under the trial |
| Pillows, mattress protectors, furniture and accessories | Not eligible | The trial covers mattresses only, with one adjustable-base exception |
| Adjustable bases | Not eligible, except TEMPUR-ActiveBreeze Smart Bed bases | All other adjustable bases are excluded from the trial |
| Special order sizes (Cal King, Split Cal King, three quarter, crib, futon) | Final sale | Not eligible for exchanges or returns — except Cal King and Split Cal King in California |
| Warranty replacement products | Not eligible | The manufacturer’s warranty applies instead of the trial |
How to Return or Exchange a Mattress at Mattress Firm
- Sleep on it for at least 30 nights. Mattress Firm asks you to give your body time to adjust to the new mattress. You cannot start an exchange or a return before those first 30 nights are over.
- Check the calendar. The exchange or return must be completed within 120 days of the delivery date of the mattress you originally bought. The clock runs from delivery, not from the day you ordered.
- Check the condition. The mattress must be clean, sanitary and undamaged, with the original white law tag still attached. Use a waterproof mattress protector from night one — Mattress Firm recommends it, and a stain can end your return.
- Contact Mattress Firm. Call Customer Service on (877) 384-2903 or visit a Sleep Experts store. Your Sleep Expert may also reach out to you by text or phone during the first 120 nights to check how the mattress feels.
- Pay the $249.99 processing charge. The charge applies to an exchange and to a return. If you exchange and then return the replacement, a second $249.99 charge applies to the return.
- Hand the mattress to the delivery driver. Mattress Firm’s drivers inspect the mattress and its foundation before they accept it. If it is stained, unsanitary, damaged or missing its law tag, they cannot take it — and drivers are not allowed to remove a contaminated mattress.
How Long Do You Have to Return a Mattress to Mattress Firm?
Mattress Firm runs one window for comfort returns: the 120 Night Sleep Trial. It starts on the delivery date of the mattress you originally bought, and it ends 120 days later. Inside that window you may exchange your mattress once, or return it once — the trial is valid for one exchange and/or one return per purchase.
The first 30 nights are a minimum, not a suggestion. Mattress Firm says it takes time for your body to adjust to a new mattress, and it asks you to sleep on it for a minimum of 30 nights before you decide. After those 30 nights, if you are still not completely comfortable, Mattress Firm will try to match you to a better mattress within the 120 nights of your original delivery date.
The deadline is fixed to the original mattress. If you exchange on day 90, the replacement mattress does not get a fresh 120 nights. Any return of the exchanged mattress must still happen inside the original 120 days from the first delivery date. After day 120, the trial closes and comfort is no longer a reason to return — only the manufacturer’s warranty can help, and that covers defects, not comfort.
What Does the $249.99 Return Processing Charge Cover?
The 120 Night Sleep Trial is not free. Every exchange and every return under the trial carries a return processing charge of $249.99. The charge is the same whether you swap the mattress or send it back for a refund.
For an exchange, you pay the $249.99 charge and receive, as credit toward a different mattress, the purchase price of your original mattress. That credit buys the replacement — if the new mattress costs more, you pay the difference.
For a return, you pay the $249.99 charge and receive, as a refund, the purchase price of the mattress. The refunded price is further reduced by any state use taxes Mattress Firm is required to apply. If you exchanged first and then return the replacement, the refund is the purchase price of the exchange mattress, less a second $249.99 charge.
One state exception is published. Mattress Firm states that the restocking fee does not apply in the State of Hawaii. No other state exception is published on the official policy page, so shoppers everywhere else should budget for the full $249.99.
Can You Return a Mattress to Mattress Firm Without a Receipt?
The published trial terms tie every exchange and return to your original purchase and its delivery date, so bring your sales receipt with you. The receipt proves what you paid, when the mattress was delivered, and that the purchase is yours — refunds are issued in the name of the purchasing customer on the sales receipt.
Mattress Firm does not publish a separate no-receipt return route for mattresses. If you have lost the receipt, call Customer Service on (877) 384-2903 before you start the process. The store may be able to find your order from your name or payment details, but the published policy gives no promise of a refund without proof of purchase. Keep the receipt and the delivery paperwork until the 120 nights are over.
How Do Online Returns and In-Store Returns Work?
Mattress Firm treats store and online purchases under the same trial, and the return runs through the same people either way. Start by calling Customer Service on (877) 384-2903 or visiting a Sleep Experts store, and Mattress Firm arranges the collection. Delivery tracking for your order is available at mattressfirm.com/track.
You do not ship a mattress back in a box. A delivery driver collects the mattress from your home and inspects it and its foundation first. That inspection decides whether the return goes ahead: a mattress without its original law tags, or one that is unsanitary, stained, damaged by you or contaminated with insects, cannot be exchanged or returned for a refund. Drivers are not allowed to remove a contaminated mattress, so the inspection happens before the mattress leaves your home.
Your Sleep Expert may also contact you during the trial. Mattress Firm says its Sleep Experts may reach out by text message or phone call during the first 120 nights to help you get the best from the mattress. If the mattress feels wrong after 30 nights, that call is a good time to start the exchange.
What Can’t Be Returned to Mattress Firm?
The trial covers new mattresses only, and the exclusion list is long. The main entries are:
- Clearance, outlet or preowned merchandise — the trial does not apply at all
- Floor and display models — not eligible for exchange or return
- Pillows and mattress protectors — excluded from the trial
- Adjustable bases — excluded, except TEMPUR-ActiveBreeze Smart Bed adjustable bases
- Furniture and other accessories — excluded from the trial
- Special order sizes — California King, Split Cal King, three quarter, crib and futon sizes for mattresses and foundations are final and not eligible, except that in California the California King and Split California King sizes are not special order and are eligible
- Warranty replacement products — these do not qualify for the trial; the manufacturer’s warranty applies instead
- Stained, unsanitary or damaged mattresses — Mattress Firm cannot exchange or refund these under the trial
- Mattresses with the law tag removed — removing the original white law tag from the mattress or foundation voids the trial
- Insect-contaminated mattresses — drivers inspect for this and cannot remove a contaminated mattress
There is also a gift rule worth knowing before you return. If your purchase came with a free or discounted Gift With Purchase item, and you then cancel or return the qualifying purchase, you must pay for the value of the gift item. That amount may be deducted from any refund due to you — so a “free” pillow or protector is not free if the mattress goes back.
How Are Refunds Issued and How Long Do They Take?
The refund goes back to how you paid, and the timing depends on the payment method. Refunds are issued in the name of the purchasing customer on the sales receipt.
| Payment method | How the refund timing works |
|---|---|
| Credit card | Allow 7–10 business days for the refund to be processed to the same credit card |
| Check or cash | A check is mailed to the address on file and arrives in 2–4 weeks |
| Financed purchase | It may take up to 2 billing cycles for the refund to appear on your account |
| Exchange (not a refund) | Credit equal to the original mattress purchase price, less the $249.99 charge, toward a different mattress |
Remember that the refund is the purchase price less the $249.99 processing charge, and further reduced by any state use taxes Mattress Firm must apply. If ten business days have passed since a card refund was processed and the money has not appeared, call Customer Service on (877) 384-2903 with your receipt details.
Does Mattress Firm Have a Low Price Guarantee?
Yes — and it runs for the same 120 nights. Mattress Firm’s 120 Night Low Price Guarantee promises the best brands at the best prices. If you find the same, or a comparable, mattress set advertised for less than your invoiced price within 120 days of purchase, bring the advertisement to a Sleep Experts store. Mattress Firm will credit your account or mail a refund check for the price difference.
The guarantee has its own exclusions. It does not apply to clearance, outlet or preowned items, or to floor and display models. Merchandise offered for sale on auction sites — Mattress Firm names eBay, Craigslist and Facebook Marketplace — is also excluded. Keep the advertisement and your invoice together, and bring both to the store inside the 120 days.
Does Mattress Firm Extend Returns for the Holidays?
No — and this matters if a mattress is a Christmas gift. As of 10 November 2026, Mattress Firm has published no extended holiday return window on its official pages: no January deadline for December purchases. The standard trial applies in December exactly as it does in June — 120 nights from delivery, after a 30-night minimum, with the $249.99 processing charge.
That still covers most gift-giving if the mattress is delivered late. A mattress delivered on 20 December can be exchanged or returned until mid-April, as long as the 30 nights are complete. But the delivery date is the clock, not Christmas Day — a mattress delivered in early November is already past day 30 by Christmas, and its 120 nights run out in early March. Keep the receipt with the gift, or keep it yourself until the recipient has slept on it for a month.
Mattress Firm Contact Options
| Option | Details |
|---|---|
| Customer Service (phone) | (877) 384-2903, 8:00 am to 5:00 pm CST, Monday to Friday |
| In store | Any Sleep Experts store can help with an exchange or return |
| Delivery tracking | mattressfirm.com/track |
| Customer service page | mattressfirm.com/customer-service.html |
| Text alerts | Text MATTRESS to 766693 for recurring text alerts about online exclusives; text STOP to cancel |
| SMS opt-out | Text STOP to 63476 or visit the customer service page to opt out of automated messages |
Mattress Firm on Social Media
Facebook · Instagram · X (Twitter) · TikTok · Pinterest These are the official Mattress Firm profiles published in the descriptions of Mattress Firm’s own YouTube channel videos. Confirm any policy detail with Customer Service rather than by social message.
Frequently Asked Questions
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Mattress Firm’s return policy is generous on time and strict on everything else: 120 nights to decide is a long window, but the 30-night minimum, the $249.99 charge on every exchange or return, and the clean-and-tagged condition rule mean the trial is not free or unconditional. Decide after a full month of sleep, keep the mattress protected and the law tag on, and start the exchange or return well before day 120. If the mattress is a gift, remember the clock runs from delivery — and the receipt matters as much as the mattress.
Disclaimer: Policy Return is an independent guide and is not affiliated with Mattress Firm. Return policies can change at any time; always confirm the current policy on Mattress Firm’s official website before making a return.
Checked against Mattress Firm’s published policy on 10 November 2026. Policies change; the retailer’s official page is the final word.
