ARKET Return Policy: 30 Days at Full Price, 14 Days on Sale

ARKET’s return policy, published on its official Returns and refunds page, splits the calendar by price tag. Full-priced items can be returned within 30 days of delivery; sale items within 14 days — counted from the day you receive your order.

Returns travel back with the return form included in your package, orders can be combined in one parcel (though the return fee is charged per order, not per parcel), and once your parcel is on its way you should allow up to 14 days for it to reach ARKET and be processed. Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed — and ARKET asks you to retain proof of postage until your return has been confirmed.

Return Windows at a Glance

Category	Return window	Good to know
Full-priced items	30 days from delivery	Counted from the day you receive your order
Sale items	14 days from delivery	Half the full-price window — check the tag before you wait
Sending the return back	Without undue delay	Use the return form included in your package
Multiple orders	May share one parcel	Include all the relevant return forms; the fee is charged per order
Faulty or incorrect items	Mark them clearly	Indicate it in your return/withdrawal request and on the return form
Refund processing	Up to 14 days	For the return to reach ARKET and be processed

How to Return an Item to ARKET

1. Check which window your item is in. Full-priced: 30 days from the day you receive your order. Sale: 14 days. Those totals are your decision time — count from delivery, not from the order date.
2. Fill in the return form. Use the return form included in your package. Lost it? You can print a new one from ARKET’s returns page or get in touch with Customer Service to have one sorted out.
3. Mark faults honestly. If you are returning a faulty item or an incorrect item, indicate this clearly in your return/withdrawal request and fill out and include the return form on the delivery form.
4. Pack the items with their forms. Returning more than one order? You can send them in the same parcel — just include all the relevant return forms. Remember the return fee is charged per order, not per parcel, so combining parcels saves packaging, not fees.
5. Send it back without undue delay. ARKET’s page is explicit that items must be sent back without undue delay once you have decided.
6. Keep your proof of postage. Retain it until your return has been confirmed — if your return has not been processed after 14 days, contact Customer Service with that proof, such as your collection receipt or drop-off slip.

How Long Do You Have to Return Items to ARKET?

30 days for full-priced items, 14 days for sale items, and both clocks start on the day you receive your order. ARKET phrases it as decision time: you have a total of 30 or 14 days from delivery to decide whether you want to return an item. Two follow-on rules shape the real deadline. First, once you have decided, you must send the items back without undue delay — the window is not a licence to sit on a parcel until day 30 and ship on day 40. Second, the processing tail is long: your return can take up to 14 days to reach ARKET and be processed, so a return sent late in the window will resolve well outside it. That is fine for eligibility — the return date is what counts — but it sets expectations for when the refund lands.

Can You Return to ARKET Without a Receipt?

ARKET’s published process runs on paperwork rather than a store receipt: the return form included in your package, tied to your order, is what identifies the return, and your proof of postage is what protects it in transit. The page anticipates the lost-form problem directly: if you have lost your return form, you can download and print a new one or contact Customer Service. The page publishes no separate no-receipt or no-order route beyond that, so the two documents to guard are the return form (or its reprint) and the drop-off proof — keep the second until ARKET confirms your return.

What Can’t Be Returned to ARKET?

ARKET’s published limits are about time and paperwork rather than a long product exclusion list:

• Full-priced items after 30 days from delivery — the window has closed
• Sale items after 14 days from delivery — the shorter sale window has closed
• Returns sent back after undue delay — items must be returned without undue delay once you decide
• Store purchases in an online return parcel — ARKET’s returns page covers online orders; purchases made in a physical store are handled in store, not through the mail-in route

One category is not an exclusion but a flag: faulty or incorrect items are returnable, but you must indicate the fault clearly in your return/withdrawal request and on the return form, so the parcel is processed as a fault rather than a change of mind.

How Are Refunds Issued and How Long Do They Take?

Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed — the card or method you paid with is where the money goes back. On timing, ARKET publishes the journey rather than a posting promise: your return will take up to 14 days to reach ARKET and be processed. If it has been longer than that, the page’s advice is to contact Customer Service with proof of return — a collection receipt or drop-off slip — which is why retaining proof of postage until confirmation matters. On cost, ARKET states that a return fee is charged per order, not per parcel; combining several orders into one box does not combine the fees.

Does ARKET Offer Exchanges?

ARKET’s Returns and refunds page publishes a returns-and-refund route only — it describes windows, forms, fees and refunds, and sets out no mail-in exchange service. The practical path the page supports is to return the item inside its window (30 days full price, 14 days sale) for a refund to your original payment method and place a new order for the size or colour you want. Do not let the sale clock beat you to it: a sale item reordered after a return is a fresh purchase at whatever price then applies, and its own 14-day window runs from its own delivery.

Does ARKET Extend Returns for the Holidays?

No extended holiday return window is published on ARKET’s Returns and refunds page as of 31 October 2026 — the page states the standard structure: 30 days for full-priced items and 14 days for sale items, from delivery. Applied to December, that means a full-priced gift delivered in mid-December is returnable into mid-January, while a sale gift has only a fortnight from delivery. Because both clocks run from the day the order is received, early-December sale purchases are the trap: buy them as gifts and their return window may close before the gift is opened. Keep the return form and the proof of postage either way — they are the documents the whole process runs on.

ARKET Contact Options

Option	Details
Customer Service	Via ARKET’s customer service pages at arket.com — including help with a lost return form
Return form	Included in your package; a replacement can be printed from the returns page
Return taking too long	Contact Customer Service after 14 days with proof of return (collection receipt or drop-off slip)
Proof of postage	Retain until your return has been confirmed

ARKET on Social Media

ARKET’s official profiles include:

• Instagram: https://www.instagram.com/arket
• Facebook: https://www.facebook.com/arket
• X (Twitter): https://twitter.com/arket
• Pinterest: https://www.pinterest.com/arketofficial

ARKET does not handle returns through social media — use the return form and Customer Service routes above.

Frequently Asked Questions

Related Guides

• Walmart Return Policy
• Target Return Policy
• Costco Return Policy
• Amazon Return Policy
• Best Buy Return Policy
• Home Depot Return Policy
• Lowe’s Return Policy
• Kohl’s Return Policy
• Nike Return Policy
• Apple Return Policy

Conclusion

ARKET’s return policy is a study in clean, H&M Group-style mechanics: two windows (30 days full price, 14 days sale, both from delivery), one form, a per-order fee, and a refund back to the payment method you used. Its traps are quiet ones — the sale clock is half the full-price clock, combining parcels does not combine fees, and processing can take up to 14 days before the refund itself. Keep the return form, keep your proof of postage until confirmation lands, and send the parcel back without undue delay once you have decided.

Disclaimer: Policy Return is an independent guide and is not affiliated with ARKET. Return policies can change at any time; always confirm the current policy on ARKET’s official website before making a return.

Checked against ARKET’s published policy on 31 October 2026. Policies change; the retailer’s official page is the final word.