BÉIS Return Policy
BÉIS’s return policy lets you return or exchange most products within 45 days of the purchase date, provided they are brand new, unused and undamaged, with all original tags attached and packaging intact, and were bought directly from the BÉIS website.
Exchanges are free, and returns for store credit are free — but a return that ends in a refund to your original payment method carries a $10 handling fee. This guide covers the window, the fee, what cannot go back, and how the refund timing works.
Return Period: 45 days from purchase
Exchanges: Free
Returns for Store Credit: Free
Refund Fee: $10 handling fee deducted from the refund
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most products bought directly from beistravel.com | 45 days from purchase | Brand new, unused, undamaged, tags attached, packaging intact |
| Broken or defective items (Quality Guarantee) | 45 days from purchase | Select the Quality Guarantee option on the Returns and Exchanges page |
| Personalized items | Final sale | Not eligible for return or exchange |
| Orders from retail partners (Revolve, Indigo, Anthropologie, Bloomingdales, Nordstrom) | Follow that retailer’s policy | Contact the retailer’s customer support with the original dated receipt |
| Luggage warranty (Carry-On and Check-In) | Limited Lifetime Luggage Warranty | Separate from the 45-day return window; see the warranty section below |
How to Return an Item to BÉIS
- Check the 45-day window and the item’s condition. Count from the purchase date. The item must be brand new, unused and undamaged, with all original tags attached and its packaging intact, and it must have been purchased directly from the BÉIS website.
- Start the return on the Returns and Exchanges page. Choose return or exchange, and pick store credit if you want to avoid the $10 refund fee. For a broken or defective item, select the Quality Guarantee option instead.
- Use the right label for each order. When returning items from different orders, use the return label associated with each individual order. Combining orders under one label can delay processing and your refund.
- Pack carefully. BÉIS says it is not responsible for damage or loss during transit back to it, so package the item thoughtfully enough to survive the journey.
- Wait for verification, then for the refund. Once your return is delivered, allow 2 to 3 business days for BÉIS’s team to verify it. A refund may then take up to 10 business days to process.
How Long Do You Have to Return Items to BÉIS?
The standard window is 45 days from the purchase date for the majority of products. That is the figure on BÉIS’s dedicated Returns & Exchanges page, repeated in its FAQ on the same page, and it is the figure this guide follows.
One wrinkle is worth flagging honestly: BÉIS’s older Terms & Conditions page still carries a 14-day return wording. The dedicated Returns & Exchanges page is the current, product-specific policy page, and it states 45 days in both its main text and its FAQ, so 45 days is the working rule — but if customer service ever quotes the older terms wording, point to the Returns & Exchanges page and ask for the discrepancy to be confirmed in writing before you ship.
Condition matters as much as timing. An eligible item must be brand new, in unused condition, undamaged, with all original tags attached and its packaging intact. If it does not meet those criteria, BÉIS says it does not qualify for a return or exchange.
Try a bag at home, but do not take the tags off, load it for a trip and then try to send it back: a used bag fails the test even inside 45 days.
What Does a BÉIS Return Cost?
BÉIS splits the cost by what you choose at the end of the return, and the split is generous to exchangers:
| Return outcome | Cost | Notes |
|---|---|---|
| Exchange | Free | Free exchange requests, per the Returns & Exchanges page |
| Return for store credit | Free | Free returns for store credit |
| Return for a refund to the original payment method | $10 handling fee | Deducted from the refund amount |
| Original shipping, duties and taxes | Non-refundable | Shipping fees for all orders, and duties and taxes for international orders, are non-refundable |
The $10 fee is the number to plan around. If you are unsure about a colour, an exchange costs nothing, and a store-credit return costs nothing — but a straight refund costs $10 off the top.
If your payment method is no longer active, BÉIS provides the refund as store credit instead, which sidesteps the question of where the money goes but still leaves you with credit rather than cash. Once a return has been shipped back, BÉIS says it cannot modify or cancel the request, so choose refund versus store credit carefully before you post the parcel.
What Can’t Be Returned to BÉIS?
The exclusions are short but absolute:
- Personalized items — all sales of personalized items are final sale and are not eligible for return or exchange. A monogrammed or otherwise personalized bag is yours, faulty or not, under the standard route (the Quality Guarantee route below is the exception for items that arrive broken or defective).
- Used, damaged or tagless items — anything that is not brand new, unused and undamaged, with tags attached and packaging intact, does not qualify. This is a condition test, not a judgement call, so keep tags and packaging until you are sure.
- Retail-partner purchases — orders placed with Revolve.com, Indigo, Anthropologie, Bloomingdales, Nordstrom and Nordstrom.com are subject to each retailer’s own return policy. Contact that retailer’s customer support with the original dated receipt; BÉIS’s 45-day rule does not govern those orders.
- Items sent to the wrong place or under the wrong label — BÉIS does not store items mistakenly sent to it and cannot guarantee a wrongly sent item will be found, and it provides no compensation for incorrect items sent in. Double-check the label and the order it belongs to.
BÉIS also reserves the right to limit or suspend return privileges for customers who abuse the policy, including excessive returns, returning products no longer in original and brand-new condition, returning non-BÉIS items, or routing a return to a non-designated return warehouse.
How Are Refunds Issued and How Long Do They Take?
Refunds go back to your original payment method, minus the $10 handling fee where one applies — unless that payment method is no longer active, in which case BÉIS issues store credit inste
No refund is issued until your return is received and verified at the warehouse.
| Stage | Timeframe |
|---|---|
| Verification after delivery | Allow 2 to 3 business days |
| Refund processing | May take up to 10 business days |
If your refund has not arrived after those timeframes, contact BÉIS at hello@beistravel.com, keeping your tracking details and order number to hand.
What About Broken or Defective Items?
If your item arrives broken or defective, select the Quality Guarantee option on the Returns and Exchanges page within 45 days of purchase.
Luggage is different: Carry-On and Check-In items are covered separately by BÉIS’s Limited Lifetime Luggage Warranty, which sits outside the 45-day return window.
Does BÉIS Extend Returns for the Holidays?
BÉIS does not state a separate holiday extension as of 3 November 2026, so the standard 45 days apply all year round.
That timing matters for gifts: a purchase made in early November must be returned by mid-December, and a late-November gift runs out in early January. Keep tags and packaging intact, and tell the recipient that the clock starts at purchase, not at unwrapping.
BÉIS Contact Options
| Contact method | Details |
|---|---|
| Start a return or exchange | Online via the Returns and Exchanges page |
| Quality Guarantee | Select Quality Guarantee on the Returns and Exchanges page, within 45 days of purchase |
| Refund queries | Email hello@beistravel.com |
| General return enquiries | Email help@beis.com |
| Customer Service hours | 9am to 5pm PST, Monday to Friday, excluding US holidays |
| Retail-partner orders | Contact that retailer’s customer support with the original dated receipt |
BÉIS on Social Media
Facebook · Pinterest · Instagram · TikTok
These are BÉIS’s official social profiles. Confirm any policy detail with Customer Service rather than by social message.
Frequently Asked Questions
BÉIS lets you return or exchange most items within 45 days of purchase, as long as they are brand new, unused and undamaged, with tags attached and packaging intact. Exchanges are free, returns for store credit are free, and refunds to your original payment method carry a $10 handling fee.
Exchanges are free, and returns for store credit are free. A return for a refund to your original payment method carries a $10 handling fee, deducted from the refund, and original shipping, duties and taxes are non-refundable.
Allow 2 to 3 business days for verification after your return is delivered, then up to 10 business days for refund processing. If your refund has not arrived after that, contact hello@beistravel.com with your tracking details and order number.
Yes, exchanges are free within 45 days of purchase, as long as the item is brand new, unused and undamaged, with tags attached and packaging intact. Once you have shipped the item back, you cannot modify or cancel the exchange.
No, personalized items are final sale and cannot be returned or exchanged. The exception is a broken or defective personalized item, which you can report through the Quality Guarantee option within 45 days of purchase.
Select the Quality Guarantee option on the Returns and Exchanges page within 45 days of purchase. Carry-On and Check-In luggage also has its own separate Limited Lifetime Luggage Warranty.
No, orders from retail partners such as Nordstrom and Revolve follow that retailer’s own return policy. Contact that retailer’s customer support with your original dated receipt.
No, BÉIS does not state a separate holiday extension, so the standard 45 days apply all year round. A late-November gift therefore runs out in early January, so keep tags and packaging intact.
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
- Best Buy Return Policy
- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
BÉIS rewards the decisive shopper: you get 45 days from purchase, free exchanges and free returns for store credit, with the $10 handling fee applying only when you want a refund to your original payment method. The traps are condition and channel: tags removed, packaging discarded, a personalized item, or a purchase made through a retail partner. Buy direct from BÉIS, keep everything intact, and choose an exchange or store credit whenever you can.
Disclaimer: Policy Return is an independent guide and is not affiliated with BÉIS. Return policies can change at any time; always confirm the current policy on BÉIS’s official website before making a return.
Checked against BÉIS’s published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.
