Brandy Melville Return Policy
Brandy Melville’s US online return policy gives you 30 days from the date of purchase to return eligible clothing — by mail only, at your own shipping cost — and it offers no exchanges at all. The other half of the policy is the final-sale list: accessories, swimwear, intimates and every discounted item cannot be returned, and store purchases are not covered by the online policy. This guide covers the window, the final-sale list, and how refunds work.
RETURN PERIOD: 30 DAYS FROM PURCHASE (ONLINE ORDERS)
RETURN ROUTE: MAIL ONLY — NO IN-STORE RETURNS
EXCHANGES: NONE
RETURN SHIPPING: CUSTOMER PAYS; SHIPPING CHARGES NON-REFUNDABLE
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Eligible full-price clothing (online orders) | 30 days from purchase | Unworn, unwashed, undamaged, original tags attached |
| Returns received after 30 days | At the brand’s discretion | Refunded as an electronic gift card, not to the original payment method |
| Damaged or defective items | Report within 7 days of receiving the order | Contact customer service and email a picture of the damage |
| Final-sale items (accessories, intimates, swimwear, discounted items) | Not returnable | No return or exchange, full stop |
| Store purchases | Not covered by the online policy | See the return policy printed on your store receipt |
How to Return an Item to Brandy Melville
- Check the 30-day clock and the final-sale list. Count from the date of purchase, not delivery. Make sure the item is eligible — accessories, intimates, swimwear and discounted items are final sale and cannot go back.
- Follow the instructions on your invoice. The invoice included with your package carries the return instructions and the form. List the items you are returning on the form.
- Include proof of order. Put your original invoice, a copy of the invoice, or your confirmation email in the parcel so Brandy Melville can identify your order.
- Mail it to the returns address. Send the parcel, with your order number on it, to Brandy Melville Returns, Order#, 9701 Premier Pkwy, Miramar, Florida 33025. Use a tracked service and keep your proof of postage — you are responsible for the parcel until it arrives.
- Wait for processing. Once the warehouse receives your return, it is processed within 5–7 business days, and your refund is credited to the original payment method (or an electronic gift card if that method is unavailable). Bank posting can add a further 5–7 business days.
How Long Do You Have to Return Items to Brandy Melville?
The window is 30 days from the date of purchase for online orders. Note the starting point: the policy counts from purchase, not from delivery, so shipping time eats into your window. If an order takes a week to arrive, you effectively have about three weeks from unboxing to decide.
Returns that arrive after the 30-day limit are not automatically refused, but they change character: returns over the 30-day limit receive an electronic gift card instead of a refund to the original payment method. The same gift-card outcome applies when the original payment method is no longer available. Either way, the refund value is the price you paid, and shipping charges are never refunded.
Can You Return an Online Order to a Brandy Melville Store?
No. This is the rule that surprises the most shoppers. Items bought from the online store must be returned to the address on the return invoice and cannot be returned in store. And the reverse is true too: Brandy Melville does not accept returns for items purchased in its stores under the online policy — store purchases follow the separate return policy printed on the store receipt. Online and store are two closed loops, so keep the receipt for whichever channel you bought from.
Can You Exchange at Brandy Melville?
No. Brandy Melville states plainly that it is not able to exchange items. If the size is wrong — a real risk with a brand famous for one-size-fits-most clothing — the only route is to return the eligible item within 30 days and place a new order. There is no swap, no size-change service and no store credit swap in place of an exchange.
Which Items Can’t Be Returned to Brandy Melville?
The final-sale list is long, and it covers most of the non-clothing range:
- Intimates and swimwear
- Jewellery, belts, hats and hair accessories
- Backpacks, eyewear, scarves, handbags and keychains
- All discounted items — anything bought on sale or with a promotion is final sale
On top of the list, condition rules apply to everything else: items must be unworn, unwashed and undamaged, with all original tags attached, and free of makeup or deodorant marks. Anything worn, washed or missing tags can be refused. If you are unsure whether an item is final sale, check the product page and your invoice before you buy — discounted items are marked final sale at purchase.
What If Your Item Arrives Damaged or Defective?
Act fast. Brandy Melville asks you to contact customer service within 7 days of receiving your order, and email a picture of the damage. That 7-day reporting window is tighter than the 30-day return window, so inspect parcels the day they arrive. For damaged or defective items, customer service — phone 310-773-5405, or email online@brandymelvilleusa.com — will advise the route; do not simply post the item back without contacting them first, since the standard return route is for change-of-mind returns.
How Are Refunds Issued and How Long Do They Take?
Refunds go to the original payment method used to place the order. If that method is no longer available, you are refunded to an electronic gift card instead. Returns received after the 30-day limit also receive an electronic gift card. Processing takes 5–7 business days after the warehouse receives the return, and refunds can take a further 5–7 business days depending on your bank. PayPal refunds are typically faster, often immediate once processed.
| Return route | How the refund timing works |
|---|---|
| Within 30 days, original payment available | Refund to the original payment method, processed within 5–7 business days of receipt, plus bank posting time |
| After 30 days, or original payment unavailable | Electronic gift card instead of a card refund |
| Return shipping | You pay it, and shipping charges are non-refundable on every return |
Shopping Tips for a Strict Policy
Brandy Melville’s policy rewards careful ordering and punishes assumptions, so a few habits save money. First, check the final-sale marking before checkout: discounted items are final sale, and so are all accessories, intimates and swimwear, even at full price. If you are buying a gift, remember the clock runs from purchase, not from the day the gift is opened — order close to the occasion or warn the recipient that late returns come back as a gift card, not cash. Second, inspect every parcel on arrival day. The 7-day window for damaged or defective items is the tightest deadline in this policy, and a photo sent the same day is far stronger than one sent a week later. Third, keep the invoice in the parcel’s bag until you are sure you are keeping everything: the return form and the invoice copy are both needed to identify your order, and posting without them slows the refund. Finally, use a tracked service and keep the receipt until the refund lands — you carry the risk of the parcel until the warehouse has it.
Does Brandy Melville Extend Returns for the Holidays?
Brandy Melville publishes no holiday return extension. The standard 30 days from purchase applies year-round, with no special festive window announced. For Christmas gifts, that means the purchase date matters more than the giving date: an item bought in late November may already be past its window by the time it is unwrapped. Buy close to the occasion, or accept that a gift recipient may only have the gift-card route if the 30 days have passed.
Brandy Melville Contact Options
| Option | Details |
|---|---|
| Customer service phone | 310-773-5405 — Mon–Fri 7am–6pm PST, Sat–Sun 7am–2pm PST |
| online@brandymelvilleusa.com (also given as service@brandymelvilleusa.com) | |
| Damaged or defective items | Contact customer service within 7 days of receiving the order, and email a picture of the damage |
| Mail returns | Brandy Melville Returns, Order#, 9701 Premier Pkwy, Miramar, Florida 33025 — tracked service recommended |
Frequently Asked Questions
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
- Best Buy Return Policy
- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
Brandy Melville’s policy is strict but simple: 30 days from purchase, mail only, no exchanges, and a wide final-sale list. The shoppers who get caught out are the ones who assume a store will take an online return, or who buy a discounted piece expecting to send it back. Check eligibility before you order, try things on the day they arrive, and report any damage within 7 days of receiving your order.
Policy Return is an independent guide and is not affiliated with Brandy Melville. Return policies can change at any time; always confirm the current policy on Brandy Melville’s official website before making a return.
Checked against Brandy Melville’s published return policy on 3 November 2026. Policies change; the retailer’s official page is the final word.
