Currys Return Policy: 30 Days for Faulty and Change-of-Mind Returns, With a Stricter Rule In Store

Currys gives you 30 days from purchase or delivery for a faulty item, with an exchange or a refund inside that window, and the same 30 days for a change-of-mind return. The route you bought through changes the condition test. An online item can be returned even if you opened it for inspection, as long as it comes back like new and resaleable. An in-store item must come back unopened and sealed, with proof of purchase.

Connected products are the exception to watch. A mobile phone, SIM contract or broadband connection follows its network’s policy, not the standard 30 days, and Currys states that a contract can be changed or cancelled with ID within 14 days of purchase, except with Vodafone, where that change or cancellation is not available.

This guide explains the 30-day windows, the online versus in-store condition tests, the faulty-item route after 30 days, the connected-product rule, and how to start a return.

Return Windows at a Glance

Category	Return window	Good to know
Faulty items	30 days from purchase or delivery	Exchange or refund inside 30 days; fault must be verified
Faulty items after 30 days	Within the guarantee period, usually 12 months	Currys might repair the item; no exchange, refund or repair for accidental damage, neglect, misuse or normal wear and tear
Change of mind, online	30 days	Even if opened for inspection; full refund only if returned like new, resaleable, unused, in original box with all accessories
Change of mind, in store	30 days	Must be unopened and sealed, with proof of purchase
Connected products with airtime	14 days from purchase	Change or cancel the contract with ID; policies differ by network; no change or cancellation with Vodafone
Hygiene and sealed items	Seal rule applies	Some items cannot be returned if their seal is broken, for hygiene reasons, unless the item is faulty; check the Product Information section on the product page

How to Return an Item to Currys

1. Work out which route you bought through, and which window applies. Online and in-store purchases share a 30-day headline, but their condition tests are different. Connected products with airtime follow a separate 14-day rule.
2. Check the condition before you travel or post anything. An online change-of-mind item must be unused, like new and resaleable, in its original box with all accessories, even though opening it for inspection is allowed. An in-store change-of-mind item must still be unopened and sealed.
3. Use Currys’ returns journey guide to find the quickest route. Currys points online buyers to its handy returns journey guide for the fastest way to return an item. Most items bought online can be returned in stores if they meet the condition tests above.
4. For a faulty item, expect a fault check first. Currys states that in all faulty cases the fault will need to be verified, so that it can determine the best way to proceed. If the product is within its warranty period, Currys can put you in touch with the manufacturer directly by calling 0344 561 1234.
5. Take proof of purchase for an in-store return. In-store returns require proof of purchase, and the item must be unopened and sealed. Keep the receipt, the order confirmation or the delivery note with the item.
6. For a connected product, act inside 14 days and bring ID. Contract changes and cancellations for connected products require ID and must fall inside 14 days of purchase, with policies differing by network. Vodafone is the stated exception, with no change or cancellation available.

How Long Do You Have to Return Items to Currys?

The standard window is 30 days from when you bought the item or had it delivered. Currys states that window twice on its returns page: once for faulty items, and once for change-of-mind returns. That symmetry is helpful, because many retailers give a shorter window for a change of mind than for a fault. At Currys, the headline is 30 days in both cases.

After 30 days, a faulty item does not simply become a lost cause, but the outcome changes. Currys states that if more than 30 days have passed since purchase or receipt, it might be able to repair the item as long as it is still within its guarantee period, which is usually 12 months from purchase. That is a repair route, not a guaranteed exchange or refund, and it depends on the fault being verified and on the guarantee still applying.

The connected-product window is much shorter, and it runs from purchase. A contract for a mobile phone, SIM or broadband connection can be changed or cancelled with ID within 14 days of purchase, with the exact policy differing by network. Do not apply the 30-day headline to a phone contract, because the contract rule will decide the outcome.

What Is the Difference Between Online and In-Store Returns?

This is the most important distinction in Currys’ policy, and it decides whether an opened box is a problem or not.

For an online change-of-mind return, Currys allows you to return the item within 30 days even if you have opened it for inspection. The condition for a full refund is strict in a different way: the item must be returned like new and in a resaleable condition. That means you must not use it. You must also keep it in its original box and return it with all its accessories. Inspection is allowed. Use is not.

For an in-store change-of-mind return, the test is stricter at the box level. The item must be in its unopened and sealed packaging, and you need proof of purchase. An opened in-store purchase does not pass the change-of-mind test, even inside 30 days, unless the item is faulty and the fault route applies.

Most items bought online can be returned in stores if they meet the online conditions. That is a practical advantage: an online buyer is not forced to post a return, and can use a store drop-off for most items. Currys points buyers to its returns journey guide to find the quickest way to return a particular item, which is worth using for large appliances and televisions, where collection or a store route may differ.

What If Your Item Is Faulty?

Faulty items start with verification. Currys states that in all cases the fault will need to be verified, so that it can determine the best way to proceed and resolve the issue. Where a fault is identified, you may be entitled to a repair, a replacement, or a full or partial refund of the purchase price, depending on the circumstances and in line with statutory rights.

Inside 30 days, the published outcome is an exchange or a refund. After 30 days, the published outcome shifts toward repair within the guarantee period, usually 12 months from purchase. In both periods, the same exclusion applies: Currys cannot exchange, refund or repair items that are faulty due to accidental damage, neglect, misuse or normal wear and tear. A cracked screen from a drop, a device damaged by misuse, or a fault caused by normal wear is not the same as a manufacturing fault, and Currys draws that line in its published policy.

For a product within its warranty period, Currys can help put you in touch with the manufacturer directly if you call 0344 561 1234. Currys also makes clear that your contract of sale is with Currys, not with the manufacturer. That matters if a manufacturer route stalls: the sale, and therefore the return conversation, remains with Currys.

What Can’t Be Returned to Currys?

Currys does not publish a long banned-items list on the returns page read for this guide. Instead, it publishes condition-based exclusions, and those exclusions do most of the work.

• Used online items. An online change-of-mind item that has been used, rather than merely opened for inspection, does not qualify for a full refund, because it is not like new and resaleable.
• Opened in-store items. An in-store change-of-mind item must be unopened and sealed. An opened in-store item fails the change-of-mind test.
• Seal-broken hygiene items. Some items cannot be returned if their seal is broken, for hygiene reasons, unless the item is faulty. Currys directs buyers to the Product Information section on each product page for the exceptions that apply to that product.
• Items faulty through damage or misuse. Accidental damage, neglect, misuse and normal wear and tear are excluded from exchange, refund and repair.
• Connected products outside their network rule. A mobile phone, SIM contract or broadband connection is excluded from the standard 30-day rule, and follows its network’s policy instead, with Vodafone stated as not allowing a change or cancellation.

If your item falls into one of these groups, the next question is whether a fault applies. A hygiene item with a broken seal can still be returned if it is faulty. An opened in-store item can still follow the faulty route if it has a genuine fault. The condition exclusion blocks a change of mind, not necessarily a fault claim.

How Are Refunds and Exchanges Issued?

For a faulty item inside 30 days, Currys offers an exchange or a refund. For a change-of-mind online item that returns like new and resaleable, Currys offers a full refund. For a change-of-mind in-store item that returns unopened and sealed with proof of purchase, the standard 30-day return applies.

Where a fault is identified after verification, the outcome may be a repair, a replacement, or a full or partial refund, depending on the circumstances and statutory rights. A partial refund reflects a case where the item is not returned in full, like-new condition, or where the fault and the circumstances support a partial rather than a full amount.

Does Currys Extend Returns for Christmas?

Currys’ returns page displays an Extended Christmas returns period banner, so Christmas shoppers should expect an extended window to be advertised around the festive season. However, the page text read for this guide does not publish the 2026 qualifying purchase dates, the extended deadline, or the extended terms.

That gap matters, because last year’s Christmas dates do not automatically become this year’s dates. A previous season’s extension covered a specific purchase window and a specific January deadline, and those dates belonged to that season. This guide therefore does not carry any Christmas deadline forward as a 2026 rule.

The safe approach is to treat the standard 30 days as the only dated rule verified for 2026, and to check the current Extended Christmas banner, the returns FAQs and the returns journey guide at the time of purchase. If you are buying a Christmas gift, keep the item unopened and sealed, or, for an online purchase, opened only for inspection and otherwise unused, so that it passes the condition test under either the standard or an extended window.

Currys Contact Options

Option	Details
General enquiries	0344 561 0000 — Monday to Friday 8am to 8pm, Saturday 8am to 6pm, Sunday 9am to 6pm
Fault verification and manufacturer contact	0344 561 1234 — for products within their warranty period, to be put in touch with the manufacturer
Place an order	0330 678 1696 — Monday to Friday 8am to 8pm
Webchat	Instant assistant available 24/7; support team Monday to Sunday 7am to midnight, for delivery, returns, repairs and other order questions
Returns journey guide	Use Currys’ returns journey guide on its returns pages to find the quickest way to return your item
In store	Most online items can be returned in stores if they meet the online condition tests; in-store returns need proof of purchase and sealed packaging

Frequently Asked Questions

Related Guides

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• Kohl’s Return Policy
• Nike Return Policy

Conclusion

Currys’ policy is generous on time and strict on condition, and the strictness changes with where you bought. Thirty days covers faulty and change-of-mind returns, but an online box can be opened for inspection while an in-store box must stay sealed. Connected products run on a separate 14-day clock, and a fault after 30 days moves toward repair within a usually 12-month guarantee. Use the returns journey guide, keep proof of purchase, and do not use an item you may return, and the 30 days will work as Currys publishes it.

Policy Return is an independent guide and is not affiliated with Currys. Return policies can change at any time; always confirm the current policy on Currys’ official website before making a return.

Checked against Currys’ published policy on 4 November 2026. Policies change; the retailer’s official page is the final word.