Carter’s Return Policy 2026: 90-Day Returns, Free In-Store & $6 Mail-Back

Carter’s gives you 90 days to return an item, unworn and in its original condition, for a full refund to your original form of payment. You can return free in store, or by mail with a $6 fee deducted from the refund.

In store, you can return an online order to any Carter’s, OshKosh B’gosh or outlet store. By mail, use the prepaid label from your account, or post the parcel yourself to Carter’s returns address in Georgia.

If you cannot find your receipt, Carter’s will try to look the order up from your Rewards account, phone number or email address. If it cannot be found, you will receive merchandise credit for the current selling price instead.

Carter’s Return Policy at a Glance

Carter’s published returns page covers online and store purchases returned in store or by mail. The headline rules are set out below.

Rule	What Carter’s states
Return window	90 days
Condition	Unworn, in original condition
Standard refund	Full refund to original form of payment
In-store return	Free, to any Carter’s, OshKosh B’gosh or outlet store
Mail return (prepaid label)	$6 deducted from refund
Mail return (your own label)	At your own cost, to the Braselton, Georgia address
No receipt found	Merchandise credit for the current selling price

How to Return to Carter’s in Store

Take the item, unworn and in its original condition, to any Carter’s, OshKosh B’gosh or outlet store, with your receipt or shipment confirmation if you have it. In-store returns are free.

• Check that the item is unworn and in its original condition.
• Bring your receipt or shipment confirmation where you have one.
• If you do not have a receipt, bring the details Carter’s can use to look the order up (see below).
• Ask in store for the return to be processed, and keep any credit or receipt you are given.

How to Return to Carter’s by Mail

For an online order, start the return from your account order history, using your order number and email address, and use the prepaid label provided. That label route costs $6, deducted from your refund.

You cannot return a store purchase by mail. Store purchases must be returned in store, as Carter’s states on its returns page.

• Start the return in your account order history and print the prepaid label.
• Pack the item unworn, in its original condition, and post it using the label.
• Expect $6 to be deducted from your refund for the prepaid label.
• Alternatively, post the parcel yourself at your own cost, by UPS, USPS or FedEx, to the returns address in Braselton, Georgia given on Carter’s returns page.

Refunds: How You Get Your Money Back

Within 90 days, with a receipt or a found order, Carter’s gives a full refund to your original form of payment. The timing depends on the payment method, as set out on its returns page.

Payment method	Refund timing stated by Carter’s
Credit card	Within 3 to 5 business days of processing
PayPal	Within 3 to 5 business days of processing
Gift card	Within 24 hours of processing
Merchandise credit	Within 24 hours of processing

Carter’s states that refunds are processed within 14 business days of the return being received, before the payment-method timings above apply. Keep that processing period in mind before you chase a refund.

Returning Without a Receipt

If you do not have a receipt, Carter’s will try to find the order from your Rewards account, phone number or email address. If the order is found, you can still get the standard refund.

If the order cannot be found, the item is returned for merchandise credit for the current selling price, provided it is unworn and in its original condition. That credit is the fallback, not a refund to your original payment method.

Items, Exchanges and Exceptions

Carter’s states that exchanges are available in store, and that Rewards points are honoured on exchanges but forfeited on returns. That is, a return will not keep the Rewards points from the purchase, while an exchange will.

For defective items, Carter’s states that a full refund is available in store, and that Skip Hop defective items can be handled by form or email as directed on its returns page. Gift items are returned for merchandise credit by default, as stated there.

Carter’s published page does not list a separate excluded-product list beyond its condition rule in the sections checked for this guide. Items must be unworn and in their original condition.

Holiday Returns

Carter’s published returns page does not state a separate holiday return extension. On the wording published there, the standard 90-day rule applies.

Frequently Asked Questions

Related Guides

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• Nike Return Policy
• Apple Return Policy

Conclusion

For the best outcome at Carter’s, return within 90 days, with the item unworn and in its original condition, and bring your receipt or shipment confirmation. An in-store return is free and avoids the $6 mail-back fee.

By mail, use the prepaid label from your account and expect $6 to be deducted, and allow 14 business days for processing before the payment-method timing applies. If you cannot find a receipt, let Carter’s try to look the order up first.

Disclaimer: Policy Return is an independent guide and is not affiliated with Carter’s. Return policies can change at any time; always confirm the current policy on Carter’s official website before returning an item.

Last checked: November 3, 2026. Checked against Carter’s published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.