ShopSimon Return Policy: 30 Days, $4.95 per Order, No Exchanges
ShopSimon gives you 30 days from the day you receive your shipment to return returnable items, with a $4.95 return shipping fee per order deducted from your refund. Returns go back only through FedEx, using a prepaid label you request from ShopSimon, and each item has to go to its own specific return location. Exchanges are not offered — if you want a different size, you buy it separately and return the original. Final Sale items cannot be returned unless they arrive damaged or wrong, although buying Return Assurance at checkout gives you a 7-day window on final sale items. This guide explains how ShopSimon returns work, why the fee is per order rather than per item, and how the marketplace model changes the process.
Return Period
30 days from receipt of shipment
Return fee
$4.95 per order, deducted from your refund
Exchanges
Not offered — buy the replacement separately
Final Sale
Not returnable unless damaged or wrong
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Returnable items | 30 days from receipt of shipment | Prepaid label required; $4.95 fee per order; items must be returned from the United States |
| Final Sale items | Not returnable | Only if damaged or the wrong item arrived |
| Final Sale with Return Assurance (Make It Returnable) | 7 days from delivery | Report the return through the Seel Resolution Center; $10 return shipping charge |
| After 30 days | Not accepted | Items returned after the 30-day window may not be refunded |
| Holiday purchases | Extended period advertised | The page still showed the 2025–26 dates at check time; no 2026–27 holiday dates had been published. |
How to Return an Item to ShopSimon
- Check that the item is returnable. ShopSimon’s retailers sell both Returnable and Final Sale products, and the listing tells you which one you bought. Final Sale is noted in the item description and again during checkout. Only Returnable items follow the standard 30-day process.
- Start the return in your account. Log in to your ShopSimon account and find the link for returns. If you checked out as a guest, create an account with the email address you used on the order, and the return link will be available there. Do this within 30 days of receiving the shipment.
- Request your prepaid return label. You must request a prepaid label from ShopSimon to return an item. The label is assigned to a specific return, so do not include items from multiple orders or retailers in the same box — that can delay your refund.
- Pack each item for its own destination. Items must be returned unused, unworn, unwashed and undamaged, in their original packaging with all tags attached. Packaging can include hangers, plastic wrap, boxes, warranty cards, accessories and dust bags. Each item must be returned to a specific location, so only include the items listed on that return label in the parcel.
- Send it back through FedEx. Returns are available only through FedEx. Drop the parcel at a FedEx location, place it in a dedicated FedEx drop box, or use an alternate delivery location such as a Walgreens, a select grocery store or a FedEx Authorized ShipCenter near you. Use the prepaid label within the 30-day return window.
- Wait for the retailer to receive and process it. All returns are processed within 5 business days of the retailer receiving your package. Once the retailer confirms, ShopSimon processes the refund within 2 business days. Depending on your payment method, the refund may take 5 to 10 business days to appear on your billing statement.
How Long Do You Have to Return Items to ShopSimon?
The window is 30 days from receipt of shipment, and the label has to be used inside that window too. Prepaid return labels must be used within the 30-day return window, and items returned after the 30-day window may not be refunded. That means the parcel has to be on its way to the retailer, not just requested, before the 30 days run out.
ShopSimon also ran an extended holiday return period in the past season. The refund policy page still shows the 2025–26 dates: returnable items purchased between 23 October and 15 December 2025 could have a return initiated by 15 January 2026, with all items submitted to FedEx no later than that date. At the time this guide was checked, no 2026–27 holiday dates had been published on the page. Do not assume last year’s extension applies to this year’s orders. Check the ShopSimon refund policy page before you buy a holiday gift, and check the return deadline shown on your own order.
Why Is There a $4.95 Fee on Every Return?
ShopSimon charges a one-time return fee of $4.95 per order, regardless of how many items you return or how many return labels are needed to ship them back to the retailer’s locations. The fee is deducted from your refund amount, so you never pay it separately.
The per-order structure is worth understanding, because ShopSimon is a marketplace. Your order can contain items from more than one retailer, and each item may need to go back to a different location. You might need two or three prepaid labels for a single order, but the fee is still $4.95 once. That is more generous than a per-item fee, and it is the reason to return everything from one order together rather than in separate returns on different days. A second return from the same order would be a new return, and it is not clear from the published policy whether a second $4.95 fee would apply — so send everything back at once.
There is no free return at ShopSimon. Unlike a single-brand store that can offer free in-store returns, ShopSimon is an online outlet marketplace run on Simon Property Group’s website, and every return travels by FedEx to the retailer that sold the item. The $4.95 covers that shipping.
What Is ShopSimon, and Why Does It Matter for Returns?
ShopSimon is an online outlet marketplace at shop.simon.com, run by Simon Property Group, the company behind Simon malls and Premium Outlets. It launched in 2019 as Shop Premium Outlets and was rebranded as ShopSimon in September 2024. The site is operated by Rue Gilt Groupe, an e-commerce business in which Simon holds an interest.
That marketplace structure is the reason the return process looks the way it does. The products listed on ShopSimon are sold either directly by the manufacturer or brand, or through a retailer that has the right to sell the product. When you return an item, it goes back to the specific retailer that sold it, not to a single ShopSimon warehouse. That is why each item needs its own return location, why you cannot mix items from different orders or retailers in one box, and why the refund is processed only after the retailer confirms it has received the parcel.
It is also why you cannot return a ShopSimon purchase at a Simon Premium Outlets mall. ShopSimon’s support pages state plainly that ShopSimon returns are not accepted at Simon Premium Outlets Guest Services Centers at this time. All returns must be shipped back to the retailer, even if a store of the same brand is in your local mall. A retailer may allow a return at its own store, but ShopSimon cannot process the refund without confirmation from the retailer, so the shipped return is the only route that works.
What Can’t Be Returned to ShopSimon?
The main exclusion is Final Sale products. These are not returnable for a refund unless the product is damaged or the wrong item was received. If you believe you received the wrong or damaged Final Sale item, notify ShopSimon through its support pages and it will tell you how to proceed.
Beyond Final Sale, the condition rules exclude anything that is not in saleable condition. Altered apparel, special orders, perishable items and personalised or monogrammed items are not returnable. Retailers reserve the right to decide, at their sole discretion, whether returned merchandise is in saleable condition. If an item comes back worn, washed, damaged or missing its tags and packaging, the retailer can refuse the refund.
What Is Make It Returnable?
Make It Returnable is ShopSimon’s exception to the Final Sale rule. It is a return option, provided by a company called Seel, that you can buy at checkout on eligible final sale merchandise. It gives you a 7-day return window on otherwise final sale items. If you are unhappy with the purchase for any reason, Seel buys it back from you for 100 percent of the purchase price you paid.
The rules are tight. The return must be reported within 7 days of delivery, through the Seel Resolution Center, and the return has to go to Seel, not to the retailer. A $10 return shipping fee is deducted from your final refund, and the original shipping fee is not returned. Make It Returnable applies only to eligible final sale items in an order — if an order includes both eligible and ineligible items, only the eligible ones can be returned through Seel. It is currently offered only on orders shipping to addresses in the United States.
Whether it is worth buying depends on the price of the item and how unsure you are about it. On a heavily discounted final sale item, the $10 fee plus the cost of the cover itself can eat a large part of the saving. On an expensive final sale piece you are not sure about, it is the only way to get your money back if the fit is wrong.
Does ShopSimon Offer Exchanges?
No. Exchanges are not currently offered on ShopSimon. If you want a different size or colour, you must purchase the replacement product separately and return the original product for a refund. That is the same rule as at Shopbop, and it has the same consequence: you need the money for both purchases at once, because the replacement is charged in full when you order it and the refund for the original only arrives after the retailer processes the return.
If the size you want is selling fast, order the replacement first and send the original back straight away. Do not wait for the refund before reordering, or the size you want may be gone.
How Are Refunds Issued and How Long Do They Take?
Refunds at ShopSimon go back to your original form of payment, and the timing has two stages: the retailer, then ShopSimon.
| Stage | How long it takes |
|---|---|
| Retailer receives your package | Return processed within 5 business days of the retailer receiving it |
| ShopSimon processes the refund | Within 2 business days of the retailer’s confirmation |
| Money appears on your statement | 5–10 business days, depending on your payment method |
| Return fee | $4.95 per order, deducted from the refund |
| Make It Returnable fee | $10 return shipping charge, deducted from the final refund |
The total time from dropping the parcel at FedEx to seeing the money on your statement can therefore be two weeks or more, once shipping time is included. That is slower than a single-brand store, and it is a direct result of the marketplace model: the parcel has to reach the individual retailer, the retailer has to confirm it, and only then does ShopSimon release the refund.
Can You Cancel a ShopSimon Order Instead?
Yes, but only very briefly. Orders can be cancelled within 30 minutes of placement by visiting the Order Management page. After that window, cancellations are generally not possible, because the order is already being processed by ShopSimon’s retail partners. Any cancellation request after 30 minutes is at the retailer’s discretion.
If you miss the 30-minute window, your only route is to wait for the item to arrive and then return it under the normal 30-day return process, unless it is marked Final Sale. That is why it pays to double-check the size, colour and Final Sale label before you complete a ShopSimon checkout — after 30 minutes, there is no undo button.
ShopSimon Contact Options
| Option | Details |
|---|---|
| Start a return | Log in to your ShopSimon account and use the returns link; guest-checkout customers should create an account with the order email address |
| Customer support email | onlinesupport@shopsimon.com |
| Customer support phone | 888-605-2801 |
| Make It Returnable returns | Seel Resolution Center — report the return within 7 days of delivery, using your email and order number or coverage ID from your confirmation email |
| Wrong or damaged Final Sale item | Notify ShopSimon through ShopSimon Support (support.shopsimon.com) |
| In-store returns | Not accepted — ShopSimon returns are not taken at Simon Premium Outlets Guest Services Centers, and all returns must be shipped to the retailer |
ShopSimon on Social Media
ShopSimon’s official profiles, as listed in the ShopSimon app listing, include: Instagram · Facebook · TikTok · Pinterest
These are ShopSimon’s official brand profiles. ShopSimon does not handle returns through social media — for anything about an order, the returns link in your account and the support email and phone in the contact table above are the routes that will actually resolve it.
Frequently Asked Questions
Related Guides
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- Gap Return Policy
- Banana Republic Return Policy
- Old Navy Return Policy
- Cole Haan Return Policy
Conclusion
ShopSimon’s return policy makes sense once you understand the marketplace behind it. Your order can come from several retailers, each item goes back to its own seller, and every return travels by FedEx for a flat $4.95 per order. The rules to remember are the 30-day window, the one-parcel-per-order habit, and the Final Sale label. Check that label before you buy, because without Return Assurance a final sale item is yours for good unless it arrives damaged or wrong. And if you change your mind about an order, act within 30 minutes — after that, the only way back is the return process.
Disclaimer: Policy Return is an independent guide and is not affiliated with ShopSimon. Return policies can change at any time; always confirm the current policy on ShopSimon’s official website before making a return.
Checked against ShopSimon’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
