Neiman Marcus Return Policy: 30 Days on Most Items, 14 Days on CHANEL
Neiman Marcus’s return policy gives you 30 days from the date you receive your purchase to return most items for a full refund, as long as they are unworn, undamaged and saleable with their original tags and packaging. The one big exception is CHANEL — handbags, accessories, apparel and shoes from CHANEL must go back within 14 days of purchase. Refunds go back to your original payment method, and Neiman Marcus asks you to allow 10 to 14 days for your return to be processed. This guide explains how to return online and in store, what cannot be returned at all, and how the CHANEL rule works.
Return Period
30 days from receipt for most items
CHANEL
14 days from purchase for handbags, accessories, apparel and shoes
Refund
Full refund to the original payment method, allow 10 to 14 days for processing
In-Store Returns
Free within 30 days; online returns free if received within 15 days of delivery
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items | 30 days from receipt | Unworn, undamaged, saleable, with original tags and packaging |
| CHANEL handbags, accessories, apparel and shoes | 14 days from purchase | The 30-day window does not apply to CHANEL |
| Online orders returned by mail | 30 days from receipt | Free if Neiman Marcus receives the item within 15 days of delivery; a $9.95 return shipping fee can apply after that |
| In-store purchases | 30 days from receipt | Return to any Neiman Marcus store, free |
| Price drop on a regular-price item | 10 days from purchase | Ask for an adjustment if the price is reduced within 10 days |
| Gift returns | 30 days from receipt | Refunded as a Neiman Marcus Group Merchandise Credit Gift Card |
| Items bought at Bergdorf Goodman, Last Call or Horchow | Not returnable to Neiman Marcus | Those stores have their own return policies |
How to Return an Item to Neiman Marcus
- Start the return online or in store. For an online order, go to neimanmarcus.com/returns and follow the steps to start your return. You can also call Customer Care on 1-888-888-4757 and they will walk you through it. In-store purchases can simply be taken back to a Neiman Marcus store.
- Check the condition before you send anything back. Neiman Marcus only accepts returns of saleable merchandise. That means the item must be in the same condition as when you received it — unworn, undamaged, with its original tags and packaging still attached.
- Use the return label for mail returns. Neiman Marcus provides a SmartLabel for online returns. If Neiman Marcus receives your return within 15 days of the delivery date, the return shipping is free. After that, a $9.95 return shipping fee can apply, so do not leave a mail return sitting in the box.
- Keep your receipt. Your sales receipt proves when you bought the item and what you paid. Bring it with you for an in-store return, and keep the order details handy for a mail return.
- Wait for inspection and your refund. Neiman Marcus inspects returned merchandise to confirm it is saleable. Please allow 10 to 14 days for the return to be processed, and then your refund is credited to your original form of payment.
How Long Do You Have to Return Items to Neiman Marcus?
The standard window is 30 days from the date you receive the item — not from the day you ordered it. The item must come back in its original condition, unworn and undamaged, with all tags and packaging. The window is the same whether you bought online or in a store, and in-store returns are free for the full 30 days.
Two limits catch people out. First, CHANEL has its own shorter window. CHANEL handbags, accessories, apparel and shoes must be returned within 14 days of purchase, so decide quickly on a CHANEL buy. Second, Neiman Marcus reserves the right to decide whether returned merchandise is in saleable condition. An item that has been worn, damaged or altered can be refused, even inside the 30 days.
One genuinely useful extra: if an item you bought at regular price is reduced in price within 10 days of your purchase, Neiman Marcus will honour a request for an adjustment. Ask in store or call Customer Care, and the difference can be credited back to you.
Do CHANEL Items Play by Different Rules?
Yes, and this is the rule most Neiman Marcus shoppers miss. CHANEL handbags, accessories, apparel and shoes are eligible for returns only within 14 days of purchase — half the standard window. The items must still be unworn, undamaged and saleable, with their original tags and packaging, exactly like any other return.
The shorter window applies to every CHANEL category Neiman Marcus names: handbags, accessories, apparel and shoes. If you buy a CHANEL bag as a gift, the recipient has 14 days from the purchase date, not from the day the gift was opened. Buy CHANEL only when you are sure, and keep the receipt with the item until you have decided.
Can You Return a Gift You Received?
Yes. If you return a gift to Neiman Marcus, you will be issued a Neiman Marcus Group Merchandise Credit Gift Card for the amount of the returned merchandise. The person who gave you the gift is not refunded to their card, and you do not get cash — the value comes back to you as store credit on a gift card.
Gift returns follow the same time limits as any other return: 30 days from receipt for most items, and 14 days from purchase for CHANEL. Bring the gift receipt if you have one. The merchandise credit gift card can be used at Neiman Marcus, so it is worth keeping even if you do not spot a replacement straight away.
What Can’t Be Returned to Neiman Marcus?
Neiman Marcus publishes a clear list of items that are not eligible for return:
- Altered apparel — anything that has been tailored or changed after purchase
- Special orders — items ordered specially for you
- Perishable items — food and other items that spoil
- Personalized or monogrammed items — anything made with your initials or a personal message
- Items marked “final sale” — sale items flagged as final at the time of purchase
- Cloth face mask coverings
There is one more boundary worth knowing. Neiman Marcus does not accept returns of items purchased at Bergdorf Goodman, Last Call or Horchow stores. Those are sister businesses with their own return policies, and a purchase from one of them must go back to that store. A Neiman Marcus purchase, on the other hand, can be returned to any Neiman Marcus store or by mail.
Does Neiman Marcus Charge a Return Shipping Fee?
It depends on how fast you send the item back. In-store returns are free for the full 30 days — take the item to any Neiman Marcus store and there is no shipping charge at all.
For mail returns, Neiman Marcus provides a SmartLabel. If Neiman Marcus receives your return within 15 days of the delivery date, the return shipping is free. If the return arrives after that 15-day mark, a $9.95 return shipping fee can apply. The fee is deducted from your refund, so a slow return costs you $9.95. The practical lesson is simple: start a mail return the day you decide, and drop the parcel off promptly.
There is no restocking fee in Neiman Marcus’s published policy. The only charge you may face on a return is that $9.95 mail shipping fee after day 15.
How Are Refunds Issued and How Long Do They Take?
Once Neiman Marcus receives and inspects your return, your refund is credited to your original form of payment — the same card or payment method you used to buy the item. Neiman Marcus asks you to allow 10 to 14 days for the return to be processed, checked and refunded.
| Payment method | How and when the refund arrives |
|---|---|
| Credit or debit card | Refunded to the original card, after 10 to 14 days of processing |
| Cash or other original payment | Refunded to the original form of payment |
| Gift return | Neiman Marcus Group Merchandise Credit Gift Card for the value of the item |
| No proof of purchase | Ask Customer Care — a merchandise credit may be offered instead of a card refund |
If you paid by card, your bank decides when the credit actually posts to your account, and that time comes on top of Neiman Marcus’s 10 to 14 days. If two weeks have passed since you sent the return and you have heard nothing, call Customer Care on 1-888-888-4757 with your order number and tracking details.
Does Neiman Marcus Extend Returns for the Holidays?
Neiman Marcus has extended its return window for holiday shoppers in past seasons — purchases made in November and December were given until mid-January to come back. But as of 11 November 2026, Neiman Marcus had not published an extended holiday return window for the 2026 season on its official pages, and the published policy still showed the standard 30 days from receipt (14 days for CHANEL).
Treat the 30 days as the rule that applies to anything you buy now. If Neiman Marcus announces a holiday extension, the extended deadline for your order will be published on its returns page — check there rather than relying on last year’s dates, because the purchase dates that qualify change every season. A gift bought in mid-November and returned under the standard window would need to go back by mid-December, so keep the receipt with the gift if it is going under the tree.
Is Returning Different for Store and Online Purchases?
The 30-day window is identical, but the mechanics differ. An item bought in a Neiman Marcus store can be returned to any Neiman Marcus store, free, within 30 days of receipt. Bring the item, its tags and packaging, and your receipt.
An item ordered online gives you both routes: start the return at neimanmarcus.com/returns and send it back by mail with the SmartLabel, or take it to any Neiman Marcus store. The mail route is free only if Neiman Marcus receives the item within 15 days of delivery, so the store route is the cheaper option if you live near one. Either way, the refund goes to your original payment method after the 10 to 14 day processing time.
Neiman Marcus Contact Options
| Option | Details |
|---|---|
| Customer Care (phone) | 1-888-888-4757 |
| Customer Care (email) | customercare@neimanmarcus.com |
| Start an online return | neimanmarcus.com/returns |
| In store | Any Neiman Marcus store accepts returns of Neiman Marcus purchases |
| Text updates | Sign up for text messages on neimanmarcus.com |
Neiman Marcus on Social Media
Follow Neiman Marcus on Instagram at https://www.instagram.com/neimanmarcus · Facebook at https://www.facebook.com/neimanmarcus · X (Twitter) at https://twitter.com/NeimanMarcus. These are Neiman Marcus’s official brand profiles. Neiman Marcus does not handle returns through social media — for anything about an order, use neimanmarcus.com/returns or call Customer Care on 1-888-888-4757.
Frequently Asked Questions
Related Guides
- Bloomingdale’s Return Policy
- Macy’s Return Policy
- Louis Vuitton Return Policy
- Gucci Return Policy
- Dior Return Policy
- Farfetch Return Policy
- Kohl’s Return Policy
Conclusion
Neiman Marcus’s return policy is straightforward for a luxury store: 30 days, full refund to your original payment, free returns in store — but with a firm 14-day line on CHANEL and a strict saleable-condition rule. Return by mail within 15 days of delivery to keep the shipping free, keep every tag and receipt, and remember that altered, personalized and final sale items never come back. Do those things and a Neiman Marcus return is simple, even at luxury prices.
Disclaimer: Policy Return is an independent guide and is not affiliated with Neiman Marcus. Return policies can change at any time; always confirm the current policy on Neiman Marcus’s official website before making a return.
Checked against Neiman Marcus’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
