Maurices Return Policy: Anytime Returns, a $6.95 Mail Fee and In-Store Exchanges

Maurices’ return policy is one of the most flexible in women’s clothing: you can return an item anytime, with your original receipt or order number, and there is no published day limit to beat. Returns in store are free, while a mailed return through the Expedited Returns Portal costs $6./95, deducted from your refund. Exchanges happen in store only — the online warehouse cannot swap an item for you. This guide explains the anytime rule, the fee, what you cannot return, and how refunds work for Afterpay and PayPal orders.

Return Windows at a Glance

Category	Return window	Good to know
Most items, in store	Anytime with receipt or order number	Free; bring the item and the receipt or order number to any Maurices store
Most items, by mail	Anytime with order number	Use the Expedited Returns Portal; a $6.95 fee is deducted from the refund
Online purchases returned in store	Anytime with order number	Bring the original packaging; the order number is on the address label, packing slip, order email or your online account
Items without a receipt or order number	Anytime	Merchandise credit for the item’s current price
evsie™ items	Final sale	Cannot be returned for a refund or an exchange
Panties (tag removed) and swimsuits (hygienic liner removed)	Not returnable	The tag or liner must still be in place
Afterpay purchases returned in store	Anytime	Merchandise credit only
Afterpay purchases returned by mail	Anytime	Refund goes back to the Afterpay account

How to Return an Item to Maurices

1. Find your receipt or order number. Maurices accepts returns anytime, but only with the original receipt or the order number. For an online order, the number is on the package address label, on the packing slip if one was included, in your order emails, or in your online account at maurices.com.
2. For the fastest result, take it to a store. Bring the item with the original receipt or order number to any Maurices store. If the item was bought online, bring the original packaging too. Store returns are free, and the store can also handle an exchange on the spot.
3. Or return an online order by mail. Use the Expedited Returns Portal on maurices.com and follow the prompts to select the items you want to return. You will need the online order number for every item. The portal lets you download and print a prepaid return label. A $6.95 (USD) fee is deducted from your refund to cover the return shipping.
4. Pack it as it came. If possible, return items in the original product packaging. The item must not be visibly worn or damaged, and panties must still have their tag while swimsuits must still have their hygienic liner.
5. Remember the one-way rule for store purchases. Items bought in a Maurices store cannot be returned by mail to the online warehouse. A store purchase goes back to a store, full stop.

How Long Do You Have to Return Items to Maurices?

There is no published time limit. Maurices states it plainly on its returns page: “We happily accept maurices returns anytime with your original receipt or order number.” That is the whole rule — no 30 days, no 60 days, no 90 days to count. As long as you still have the receipt or the order number, and the item is in returnable condition, the store will take it back.

That does not mean every item is returnable forever. The condition rules still apply, and Maurices may refuse a return if the item has been visibly worn or damaged, or if there appears to be fraud or abuse. The evsie™ line is final sale no matter when you bought it. And the anytime rule only works with proof of purchase: without a receipt or order number, you get merchandise credit for the current price instead of a refund to your payment method.

The practical lesson is simple. Keep the receipt or the order email. The receipt is what turns an old purchase into a returnable one, because Maurices puts no date on the window at all.

Can You Exchange an Item at Maurices?

Yes, but only in a store. You can exchange an item bought in store or online at any Maurices store — bring your receipt and the item, and an associate will help you with the exchange. All evsie™ items are final sale, so they cannot be exchanged either.

Maurices cannot process exchanges in its online warehouse. If you return an item by mail, there is no direct swap: you return the item through the Online Returns Process and place a new order for the size, colour or product you want instead. You will be charged shipping and handling on that new order, and the $6.95 return fee still comes out of your refund. If an exchange matters to you, the store route is the better one every time.

What Can’t Be Returned to Maurices?

The list is short, but it is firm. Maurices publishes these limits on its returns page:

• evsie™ items — all items from the evsie™ line are final sale and cannot be returned for a refund or an exchange
• Visibly worn or damaged items — Maurices may refuse a return if the item shows wear or damage
• Panties with the tag removed — they cannot be returned once the tag is off
• Swimsuits with the hygienic liner removed — they cannot be returned once the liner is off
• Returns involving fraud or abuse — Maurices may refuse these outright

Everything else in the store is returnable under the anytime rule, as long as it is in its original condition and you have the receipt or order number. If you are unsure whether an item qualifies, take it to a store and ask — the associate can check the item and the receipt before anything is processed.

Can You Return to Maurices Without a Receipt?

Yes, but the refund changes. If you do not have the receipt or the order number, Maurices will give you a merchandise credit for the current price of the item. That is the published rule for both store returns and Canadian store returns.

The current price matters. If the item has gone on sale or been marked down since you bought it, the merchandise credit is based on what it sells for now, not what you paid. That is why the receipt is worth keeping: with it, you get a refund for what you paid; without it, you get credit for the current price. For an online purchase, the order number works the same as a receipt, and you can find it in your order emails or your online account even if the paper packing slip is gone.

How Are Refunds Issued and How Long Do They Take?

Maurices refunds the purchase to your original payment method when you return with a receipt or order number. For a mailed return, the $6.95 return shipping fee is deducted from the refund first. In-store returns carry no fee at all.

Maurices does not publish a fixed refund processing time on its returns page, so this guide does not invent one. What the page does say is that the Expedited Returns Portal is the fastest way to get a refund for an online purchase — faster than the standard mail route. In a store, the refund is handled at the counter while you are there. For a mailed return, the refund is processed after the warehouse receives your parcel, so keep the carrier receipt and allow a few business days for the money to reach your account.

Two payment methods have their own published rules. If you paid with Afterpay, an in-store return gives you merchandise credit only — to get the money back to your Afterpay account, you must ship the item back to the warehouse, and Afterpay is notified of the return and processes the refund. If you paid with PayPal, an in-store return puts the refund onto the debit or credit card linked to your PayPal account, while a mailed return refunds the money to your PayPal account itself.

Is Returning Different for Store and Online Purchases?

The window is the same — anytime with a receipt or order number — but the routes are not interchangeable. A store purchase can only go back to a store. An online purchase can go back to a store or by mail, but it cannot be exchanged by mail.

For an online purchase returned in store, bring the original packaging if you still have it, plus the order number from the address label, packing slip, order email or your online account. The store can refund it and can exchange it. For an online purchase returned by mail, use the Expedited Returns Portal, print the prepaid label, and accept the $6.95 deduction. Canadian customers use the Canadian version of the portal, and Canadian store returns work the same way as US ones: bring the item and the receipt or order number to any Maurices store in Canada.

One more timing rule is worth knowing before you buy. You can change or cancel an order within the first 30 minutes of placing it — call 1-866-977-1542 or use live chat on maurices.com for an immediate change or cancellation. After that window, the order ships and your route is a return or an exchange at a store, or a mailed return for a refund.

Does Maurices Extend Returns for the Holidays?

No extended window is needed, because there is no window to extend. As of 11 November 2026, Maurices has published no holiday extension on its returns page, and the standard rule applies in December exactly as it does in June: returns are accepted anytime with the original receipt or order number.

That makes a Maurices gift unusually safe to give at Christmas. The recipient can return or exchange it in January, February or later, as long as the receipt or the order number is still with the gift. Keep the gift receipt with the present, or keep the order number yourself until the recipient has decided — the anytime rule only works if the proof of purchase survives the holidays.

Maurices Contact Options

Option	Details
Customer Service (phone)	1-866-977-1542 — for order changes or cancellations within 30 minutes of placing an order, and for help with returns
Email	customerservice@maurices.com
Live chat	On maurices.com — for immediate help with an order change or cancellation
In store	Any Maurices store accepts returns and exchanges with the receipt or order number
Expedited Returns Portal	On maurices.com — start a mail return and print a prepaid label (a separate portal link is provided for Canadian customers)

Frequently Asked Questions

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Conclusion

Maurices’ return policy is built around one generous idea: no deadline, as long as you have the proof of purchase. Anytime returns with a receipt, free returns in store, and in-store exchanges make it one of the easiest clothing return policies to use — the costs only appear when you mail something back, at $6.95, or when you lose the receipt and settle for merchandise credit at the current price. Keep the receipt or the order number, keep the tags on panties and the liner in swimwear, and take exchanges to a store rather than mailing them. Do that, and a Maurices return is rarely a problem.

Disclaimer: Policy Return is an independent guide and is not affiliated with Maurices. Return policies can change at any time; always confirm the current policy on Maurices’ official website before making a return.

Checked against Maurices’ published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.