Men’s Wearhouse Return Policy: 90 Days, Free Returns and Separate Rules for Custom Suits and Rentals
Men’s Wearhouse gives you 90 days from the original date of purchase to return or exchange most items, and the return is free — by mail or in any store. Online orders can be exchanged in store only, while returns can go back by mail or in store, and return shipping to the Returns Center is free. The exceptions matter: final-sale items cannot be returned at all, custom orders sit under separate terms given when you order, and tuxedo rentals follow a completely different refund policy. This guide covers the 90-day window, how to return by mail or in store, what happens after 90 days, and the rental rules.
Return Period
90 days from the original date of purchase
Return Cost
Free — free return shipping to the Returns Center, free in-store returns
Online Exchanges
In store only — online orders cannot be exchanged by mail
Custom Orders
Separate terms given at the time of order — not covered by the standard 90-day rule
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most off-the-rack clothing | 90 days from the original purchase date | Free returns by mail or in store; exchanges of online orders in store only |
| Online orders, returned by mail | 90 days from the original purchase date | Start the return online; return shipping to the Returns Center is free |
| Online orders, exchanged | 90 days from the original purchase date | Exchanges happen in store only — you cannot exchange by mail |
| Pants with Creaset and/or online tailoring | 90 days from the original purchase date | Returnable or exchangeable in store or by mail |
| Custom and made-to-measure orders | Separate terms | Terms are given to you when you place the order; not covered by the standard policy |
| Returns after 90 days | In-store credit only | The refund window has closed; store credit is the remedy |
| Tuxedo and suit rentals | Separate rental policy | Refunds must be requested within 180 days after the event date |
| Final-sale items | Not returnable | No return and no exchange, at any time |
How to Return an Item to Men’s Wearhouse
- Check the calendar first. You have 90 days from the original date of purchase — not from the delivery date and not from the day you first wore it. If the item is final sale or a custom order, the standard return does not apply, so check the tag and your order terms before you start.
- Start the return online if you are mailing it back. Men’s Wearhouse’s returns page lets you start your return online and then return by mail, or bring the item to the nearest store. For a mail return, follow the prompts to get your return label and instructions.
- Take it to a store if you want an exchange. Online orders can only be exchanged in store. If you want a different size or colour rather than your money back, bring the item to any Men’s Wearhouse store — the exchange happens over the counter, subject to stock.
- Bring the item in its original condition with your receipt. The published policy is built around returns with the original receipt. Keep the tags on and the item unworn and unlaundered, and bring the receipt or your order confirmation so the store can find the purchase quickly.
- Wait for your refund to the original payment method. Refunds are made to the original form of payment. Men’s Wearhouse does not publish a fixed refund processing time for retail purchases on its returns page, so if the money has not appeared after a reasonable wait, call Customer Support on 1-877-986-9669 with your receipt details.
How Long Do You Have to Return Items to Men’s Wearhouse?
The standard window is 90 days, counted from the original date of purchase. It applies to store purchases and online orders alike, and it covers both refunds and exchanges. That is a generous window for menswear — three months to decide whether a suit fits, feels right and earns its place in your wardrobe.
Two things catch people out. First, the clock starts on the purchase date, not the delivery date, so an online order that spends a week in transit has already used some of its 90 days before it reaches you. Second, the window closes firmly at 90 days for a refund. After 90 days, a return is eligible for in-store credit only — you can still bring the item back, but you will get store credit rather than money back to your card. Custom orders are the main exception to the 90-day rule. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement, and those terms are not part of the general return policy. Read the terms you were given when you ordered before assuming the 90-day rule applies to a made-to-measure suit. One narrower exception works in your favour: pants ordered with Creaset and/or an online tailoring option can be returned or exchanged within 90 days of the original purchase, in store or by mail, just like a standard item.
Can You Return a Custom Suit to Men’s Wearhouse?
Generally, no — not under the standard policy. Custom suits, sport coats and shirts are made to your exact measurements, so they cannot be resold to another customer. Men’s Wearhouse treats custom orders as subject to their own terms, which are given to you when you place the order.
That does not mean you are stuck if a custom suit does not fit. If a custom garment comes back wrong, Men’s Wearhouse will generally offer a free remake or professional alterations to fix the problem rather than a refund. Talk to the store that took your measurements as soon as you notice the issue — the sooner the fit problem is raised, the simpler the fix. Tailoring and alteration fees on standard items are also non-refundable: you are paying for the tailor’s labour, which cannot be undone, even when the garment itself goes back within 90 days.
Can You Return a Gift You Received?
Yes, under the same 90-day rule — but bring the gift receipt. A gift returned with its gift receipt follows the standard process: within 90 days of the original purchase date, in store or by mail, and the refund goes to the original form of payment. Without a gift receipt, the store has no purchase to look up, so keep the gift receipt with the gift until the recipient has tried it on.
If you bought the gift with a Perfect Fit Rewards certificate, the certificate portion comes back as a return rewards certificate for the amount of the certificate used, and the standard return policy applies to any amount you paid above the certificate. Online return certificates are emailed to the account holder.
What Can’t Be Returned to Men’s Wearhouse?
The published exclusions are short, but they are firm:
- Final-sale merchandise — cannot be returned or exchanged at all. Treat a final-sale tag as permanent.
- Custom orders — subject to separate terms given at order placement, not the standard 90-day policy.
- Altered or worn clothing — exchanges are at store management’s sole discretion. A suit that has been tailored, worn or laundered may be refused, so try garments on at home before you wear them out.
- Clearance items marked final sale — the same final-sale rule applies.
One more practical limit: Men’s Wearhouse reserves the right to limit returns, and the store may refuse a return that does not meet the condition rules. Keep tags attached, keep the item unworn, and keep the receipt — those three things remove almost every reason for a refusal.
Does Men’s Wearhouse Charge a Restocking Fee or Return Shipping Fee?
No. Men’s Wearhouse advertises free returns and exchanges, and its published FAQ states that return shipping to the Returns Center is free for online orders returned by mail. There is no restocking fee in the published policy, and no fee for returning an item to a store.
The only fees in the picture belong to rentals, not retail returns. Tuxedo rentals carry a $12.00 non-refundable Damage and Handling Fee, a $20 per day late return fee up to the full replacement cost of the garment, and a $20 cancellation fee for rental orders shipped to a store that are cancelled less than 14 days before the event date. None of those apply to an ordinary suit or shirt bought off the rack.
How Are Refunds Issued and How Long Do They Take?
Refunds are made to the original form of payment — the card or payment method you used for the purchase goes back on the same card. Men’s Wearhouse does not publish a fixed processing time for retail refunds on its returns page, so there is no official “three to five business days” figure to quote. In practice, card refunds depend on your bank’s posting time once Men’s Wearhouse sends the money back.
| Situation | How the refund works |
|---|---|
| Standard return inside 90 days | Refund to the original form of payment |
| Return after 90 days | In-store credit only — no refund to the original payment method |
| Item bought with a rewards certificate | Return rewards certificate for the certificate amount; the rest follows the standard policy |
| Tuxedo rental refund | Must be requested within 180 days after the event date, to the original form of payment; if that is not possible, store credit (gift card) or a check issued from corporate offices within 10 business days |
If your refund has not appeared and more than a week has passed since the store accepted the return, call Customer Support on 1-877-986-9669 with your receipt or order number.
How Do Tuxedo Rentals Work for Returns and Refunds?
Rentals are a separate world with their own terms, and the retail 90-day rule does not apply to them. To avoid late fees, you must return your rental the day after the event date — either to a Men’s Wearhouse or Jos. A. Bank store during regular hours, or, if your order was shipped to you, by dropping it at the mail carrier shipping centre shown on the free-shipping label. The fees are strict. A late return costs $20 per day, charged in a lump sum when the garments arrive, up to the full replacement cost. If a garment is returned more than 21 days late, you are charged the full replacement cost. A rental order shipped to a store and cancelled less than 14 days before the event date carries a $20 cancellation fee. Refunds must be requested with Customer Service or in any Men’s Wearhouse location within 180 days after the event date, and are made to the original form of payment — or, if that is not possible, as store credit or a check from corporate offices within 10 business days. Men’s Wearhouse is not responsible for personal property left in a returned rental garment or garment bag.
Does Men’s Wearhouse Extend Returns for the Holidays?
No — and that matters if a suit is a Christmas gift. As of 11 November 2026, Men’s Wearhouse has published no extended holiday return window on its official returns page. The standard 90 days from the original purchase date applies in December exactly as it does in June.
That is still a workable window for most gifts. A suit bought on 1 December can be returned until the end of February, which covers the whole Christmas period and beyond. But the clock starts on the purchase date, not Christmas Day — a suit bought in early November is already a month into its window by Christmas, and its 90 days run out in early February. Keep the receipt with the gift, or keep it yourself until the recipient has tried the suit on.
Is Returning Different for Store and Online Purchases?
The 90-day window is identical, but the mechanics differ in one important way. An item bought in a store can be returned or exchanged at any Men’s Wearhouse store. An item bought online can be returned by mail or in store — but it can only be exchanged in store. If you order the wrong size online and want a swap rather than a refund, the trip to the store is unavoidable.
For mail returns, start the return online and use the label and instructions Men’s Wearhouse provides; return shipping to the Returns Center is free. For a store return, bring the item and your receipt to the nearest store — call 1-800-776-SUIT (1-800-776-7848) to be connected to the store nearest you. Exchanges of altered or worn clothing are at store management’s sole discretion either way, so try the garment on at home first.
Men’s Wearhouse Contact Options
| Option | Details |
|---|---|
| Customer Support (phone) | 1-877-986-9669 — for online orders, returns, gift cards and general customer service |
| Nearest store | 1-800-776-SUIT (1-800-776-7848) — connects you to the Men’s Wearhouse store nearest you |
| Perfect Fit Rewards / Customer Relations | 1-800-851-6744 |
| Rental support | 1-866-211-0831 — for tuxedo rentals, wedding groups, rental payments and rental returns |
| Start a return online | menswearhouse.com/slc/return-policy — start your return and choose mail or in-store |
| In store | Any Men’s Wearhouse store accepts returns; online orders can be exchanged in store only |
| Live chat | Available on menswearhouse.com |
Men’s Wearhouse on Social Media
Instagram · X (Twitter) · Facebook. These are Men’s Wearhouse’s official profiles, named in the company’s own press releases. Men’s Wearhouse does not handle returns through social media — for anything about an order, use the returns page or the phone lines in the contact table above.
Frequently Asked Questions
Related Guides
- Jos. A. Bank Return Policy
- J.Crew Return Policy
- Banana Republic Return Policy
- Charles Tyrwhitt Return Policy
- Johnston & Murphy Return Policy
- Express Return Policy
- Gap Return Policy
- H&M Return Policy
- Kohl’s Return Policy
Conclusion
Men’s Wearhouse’s return policy is generous on time and free on cost: 90 days from the purchase date, free return shipping, free in-store returns, and a refund to your original payment method. The catches are the ones that matter most for this store — online exchanges happen in store only, final-sale items are gone for good, custom suits live under their own terms with a remake rather than a refund, and rentals run on a separate clock with real late fees. Keep the receipt, keep the tags on, try the suit on at home, and start the return well before day 90. If it is a rental, get it back the day after the event — the $20-a-day late fee adds up fast.
Disclaimer: Policy Return is an independent guide and is not affiliated with Men’s Wearhouse. Return policies can change at any time; always confirm the current policy on Men’s Wearhouse’s official website before making a return.
Checked against Men’s Wearhouse’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
