MESHKI Return Policy: 14 Days for a US Refund or Store Credit, a $11.99 Fee and No Exchanges
MESHKI’s U.S. return policy — this guide covers the U.S. site, meshki.us — gives you 14 days from the day you receive your order to return an item for a refund or store credit. Cash refunds are available for eligible U.S. purchases only, and every change-of-mind return carries a $11.99 return shipping fee deducted from what comes back. There are no direct exchanges: if you want a different size, you return for store credit and place a new order. Final Sale items cannot be returned at all. This guide covers the 14-day window, the fee, the strict condition rules, and the bridal exception.
Return Period
14 days from receiving your order (U.S. site)
Return Fee
$11.99 USD deducted from US refunds and store credits
Exchanges
None — return for store credit and place a new order
Final Sale
Not returnable for a refund, store credit or exchange
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Full-priced styles, refund (U.S. orders) | 14 days from receiving your order | Cash refund to the original payment method, less the $11.99 return shipping fee |
| Eligible styles, store credit (U.S. orders) | 14 days from receiving your order | Store credit issued as a gift card to your order email, less the $11.99 fee |
| Selected Bridal Collection styles, refund | 14 days from receiving your order | Only styles marked eligible on their product page; original MESHKI box, ribbon and hanger tag intact |
| Final Sale collection | Not returnable | No refund, store credit or exchange |
| Earrings and underwear accessories | Not returnable | Hygiene reasons |
| Defective items | 14 days from delivery to lodge the return | Choose “Arrived Defective”, describe the fault and include a photo; free return label |
| Orders returned from Canada (store credit) | 14 days from receiving your order | $16.99 USD return shipping fee deducted from the store credit |
| Pre-orders (cancel before shipping) | Any time before it ships | Cancelled free of charge; money back to the original payment method |
How to Return an Item to MESHKI (U.S.)
- Check the calendar first. You have 14 days from receiving your order — not from the day you ordered it. Both refunds and store credits run on the same 14 days, so do not wait.
- Check the item meets every condition. The item must be unworn and in its original condition, with all tags still attached. Selected styles must still have their returns ribbons secured. There must be no marks or stains at all, including makeup and spray tans. Bodysuits, swimwear and undergarments must still have their hygiene stickers in place. Earrings and underwear accessories cannot be returned for hygiene reasons.
- Go to the Returns Portal. All MESHKI returns must be processed through the online Returns Portal — there is no in-store return route on the U.S. site and no return by email. Select the item, give the reason for the return, and follow the prompts.
- Use the prepaid return label. Once the portal process is complete, you receive a prepaid return label to send the items back. The $11.99 return shipping fee is deducted from your refund or store credit — you do not pay it separately.
- Choose refund or store credit. If you want a different size or style, select store credit as your return method. Once your return has been processed, a gift card is sent to the email address associated with your order, and you use it to place a new order. The original shipping fee is not included in the credit.
- Wait for processing. A cash refund is processed within 5 business days of the warehouse receiving your parcel, according to guides that read MESHKI’s returns page. If your return is rejected because it is outside the period or not in its original condition, the package is simply sent back to you, and MESHKI does not cover any shipping costs involved.
How Long Do You Have to Return Items to MESHKI?
The window is 14 days from receiving your order, and it is the same for refunds and for store credits. That is a short window by fashion standards — two weeks from delivery, not from purchase — so try the item on the day it arrives and decide quickly.
Two limits sit inside that 14 days. First, cash refunds are available for eligible purchases made by customers in the United States only, and must be requested within 14 days of delivery. Second, the refund route is for full-priced styles: purchases made with promotional codes, markdowns and final-sale items are not eligible for a cash refund, and come back as store credit instead where they are eligible at all. Final Sale items are excluded entirely.
MESHKI reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. A rejected return is sent back to you, and MESHKI does not cover the shipping costs — so the condition check in step 2 above is not optional.
Can You Exchange a MESHKI Item?
No. MESHKI is unable to offer exchanges as a return option, and its returns page says so plainly. There is no swap-a-size route, no exchange form, and no way to ask for a different colour of the same dress.
The workaround is the store-credit route. When you start your return in the portal, select store credit as your return method. Once your return has been processed, a gift card is sent to the email address associated with your order, and you use that gift card to place a new order for the size or style you actually want. Two things to know: the original shipping fee will not be included in the credit, and the $11.99 return shipping fee is deducted from the store credit issued. In other words, an exchange costs you the original delivery fee plus $11.99, and you wait for the credit before you can reorder.
Can You Return a Gift You Received?
MESHKI’s returns page publishes no separate gift-return route. The return still goes through the online Returns Portal, and the portal asks for the order details and a receipt or proof of purchase — which the recipient usually does not have. In practice, the person who bought the gift needs to start the return, or share the order information with you so you can start it.
The same 14-day window and the same condition rules apply to a gift return, and the refund or store credit goes back through the original order — a cash refund to the buyer’s original payment method, or a gift card sent to the email address associated with the order. If you are giving a MESHKI item as a gift, keep the order confirmation and the delivery date in mind: the recipient has 14 days from delivery, not from the day you hand it over.
What Can’t Be Returned to MESHKI?
The exclusion list is strict, and hygiene rules dominate it:
- Final Sale collection items — not returnable for a store credit, refund or exchange. They are marked final sale on the product page and at checkout.
- Earrings and underwear accessories — cannot be returned for hygiene reasons.
- Bodysuits, swimwear and undergarments with the hygiene sticker removed — the sticker must still be in place.
- Items with marks or stains of any kind — including makeup and spray tans. Even a faint mark can end the return.
- Items without their tags, or without the returns ribbon — tags must still be attached, and selected styles must still have their returns ribbons secured.
- Items outside the 14 days — MESHKI reserves the right to reject returns beyond the return period limit.
- Items not in their original condition — anything worn, washed, altered or damaged in transit to you is not a standard return.
- Purchases made with promotional codes and markdowns — not eligible for a cash refund (store credit where eligible).
There is one category with its own rules: selected styles from the Bridal Collection are eligible for a refund within 14 days of receiving your order, but only the styles clearly marked as eligible on their individual product page. The garment must remain unworn and come back in its original MESHKI box, with the returns ribbon and hanger tag still intact.
Does MESHKI Charge a Restocking Fee or Return Shipping Fee?
There is no restocking fee, but there is a return shipping fee on every change-of-mind return, and it is deducted from whatever comes back to you. For orders returned from the United States, the fee is $11.99 USD — deducted from a cash refund, and deducted from the total store credit issued on a store-credit return. For store-credit returns from Canada, the fee is $16.99 USD. If you are returning from another country, the shipping service and cost are completed through your local postal service, and any duties you paid are not eligible for store credit.
The fee applies even though MESHKI sends you a prepaid return label. The label is prepaid in the sense that you do not pay at the post office — the $11.99 comes out of your refund or credit instead. The one route where MESHKI covers the postage is a defective item: lodge the return within 14 days of delivery, choose “Arrived Defective”, describe the fault and include a photograph, and the team reviews it and issues a free return label.
How Are Refunds Issued and How Long Do They Take?
The refund route depends on what you bought and how you return it:
| Return type | How and when the refund arrives |
|---|---|
| Cash refund (U.S., full-priced styles) | Refunded to the original payment method, processed within 5 business days of the warehouse receiving the parcel, less the $11.99 return shipping fee |
| Store credit (U.S.) | Gift card emailed to the address on your order, less the $11.99 return shipping fee; original shipping fee not included |
| Store credit (Canada) | Gift card emailed to the address on your order, less the $16.99 return shipping fee |
| Defective item | Free return label; refund through the original payment method once reviewed |
| Pre-order cancelled before shipping | Cancelled free of charge; money back to the original payment method within 3 to 5 business days |
Remember that a refund is the item price less the $11.99 fee — and that duties paid on international orders are never refunded. If your refund has not appeared a week after the warehouse received your parcel, contact MESHKI’s customer experience team at hello@meshki.us with your order number.
Does MESHKI Extend Returns for the Holidays?
Not on the U.S. site. As of 11 November 2026, MESHKI’s U.S. returns page publishes no extended holiday return window — the standard 14 days from delivery applies to December purchases exactly as it does in June. A dress ordered in late November has to be back within 14 days of delivery, even if it is a Christmas gift.
One regional contrast is worth knowing. MESHKI’s UK returns page lists an extended 30-day return window for orders placed between 20 November and 31 December. That extension is published on the UK page, not the U.S. page, and it is not stated to apply to U.S. orders — so do not count on it for a meshki.us purchase. If you are buying a MESHKI gift for Christmas from the U.S. site, buy it close to the date it will be given, and keep the delivery date in mind.
Is Returning Different for Store and Online Purchases?
MESHKI is an online-first brand, and on the U.S. site the return route is online only. Every return must be processed through the online Returns Portal — select the item, give the reason, follow the prompts, and use the prepaid label you receive. There is no published in-store return route for U.S. orders, and no return by email or phone.
That makes the portal the single point of failure: if you cannot use the portal, you cannot return the item. MESHKI runs separate returns portals for each of its regional sites, so U.S. shoppers must use the U.S. portal, not the UK or Australian one. If the portal will not accept your return, contact the customer experience team at hello@meshki.us before the 14 days run out.
MESHKI Contact Options
| Option | Details |
|---|---|
| Customer experience team (email) | hello@meshki.us — for returns questions and general help |
| Help centre | support.meshki.us — FAQs, order tracking and returns guidance |
| Returns Portal | On meshki.us — all returns must be started here; a prepaid label is issued |
| U.S. site | meshki.us — this guide covers the U.S. returns policy only |
| No phone line published | MESHKI’s U.S. site publishes an email and help centre, not a phone number |
MESHKI on Social Media
Instagram · TikTok. These are MESHKI’s official profiles — its Instagram account is a verified business account with more than 4 million followers, and its TikTok account has 1.3 million followers. MESHKI does not handle returns through social media — for anything about an order, use the Returns Portal or the email in the contact table above.
Frequently Asked Questions
Related Guides
Conclusion
MESHKI’s U.S. return policy is short, strict and expensive to use: 14 days from delivery, a $11.99 fee on every change-of-mind return, no exchanges, and a condition checklist that includes makeup, spray tans and hygiene stickers. The cash refund is the best outcome, but it is limited to full-priced U.S. orders — everything else comes back as store credit, and Final Sale never comes back at all. Try the item on the day it arrives, keep every tag, ribbon and sticker exactly where it was, and start the return in the portal before day 14. If it is a Christmas gift, buy it late — the U.S. site offers no holiday extension, and 14 days passes fast.
Disclaimer: Policy Return is an independent guide and is not affiliated with MESHKI. Return policies can change at any time; always confirm the current policy on MESHKI’s official website before making a return.
Checked against MESHKI’s published U.S. policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
