New York & Company Return Policy: 30 Days for Store Credit or Exchange Only
New York & Company’s return policy gives you 30 days from delivery to return eligible items — but only for store credit or an exchange. There are no cash refunds to your original payment method, and that is the single most important fact in this guide. A $7.99 return shipping fee is deducted from your store credit (or charged to your card on an exchange) unless you paid a small fee for free returns at checkout. The store credit never expires and can be used at nyandcompany.com. This guide explains how the returns portal works, the two exchange options, and what cannot be returned.
Return Period
30 days from delivery
Refund
Store credit or exchange only — no cash refunds
Return Shipping Fee
$7.99, unless free returns were paid for at checkout
Store Credit
Never expires, usable at nyandcompany.com
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items | 30 days from delivery | Store credit or exchange only; unworn, unwashed, tags attached |
| Final sale items | Not returnable | No store credit, no exchange |
| Standard exchange | 30 days from delivery | New order placed once your return reaches the warehouse |
| Instant Exchange | 30 days from delivery | New order placed when you submit the return; card charged only if the original is not returned within 14 days |
| Return label use | 14 days from receiving the label | Items must be shipped back within 14 days of receiving your return label |
| Order problems (wrong or missing items) | 15 days from delivery | Email help@nyandcompany.com within 15 days |
How to Return an Item to New York & Company
- Start the return in the returns portal. Go to the returns portal on nyandcompany.com and enter your order details. There is no in-store return route published — every return runs through the portal, by mail.
- Choose store credit or exchange. In the portal, select “Store Credit” if you want credit, or “Exchange” if you want a different size, colour or item. There is no refund-to-card option to pick, because New York & Company does not offer one.
- Use only the prepaid label the portal gives you. A prepaid return label is provided through the returns portal — use only this label. Returns sent with your own shipping label are subject to delayed refunds, so do not post the parcel with a label you bought yourself.
- Ship the parcel back within 14 days of receiving the label. Items must be shipped back within 14 days of receiving your return label. The 30-day return window and the 14-day label window are two different clocks — miss the label deadline and your return can be delayed.
- Wait for the email confirmation. Once your return is received at the warehouse, you will receive an email confirmation. Store credit is then issued automatically to your customer account and can be applied at checkout when you are signed in. Make sure your account uses the same email address you used to place the original order.
How Long Do You Have to Return Items to New York & Company?
The standard window is 30 days from delivery. Items must be unworn, unwashed, and in original condition with tags attached. That is a strict condition rule for a clothing retailer: try items on, keep the tags on, and do not wash anything until you have decided.
The window is the same for store credit and for exchanges, and it runs from the delivery date, not the order date. A second deadline sits inside it: once you receive your return label, the parcel must be shipped back within 14 days. So if you start a return on day 25 and the label arrives on day 27, you still have to post the parcel by day 41 — but the return itself must be accepted within the 30 days from delivery, so start early and post promptly.
There is no published extension of the 30 days, and no published way to return after the window closes. If day 30 passes, the item is yours to keep.
What Is the Difference Between a Standard Exchange and an Instant Exchange?
New York & Company offers two exchange routes, and the difference is when the replacement ships.
With a standard exchange, you send the original item back first. Once your return order is delivered to the warehouse, a new order is automatically placed and shipped to you. You wait for the round trip, but you pay nothing extra beyond the $7.99 return shipping fee.
With an instant exchange, your exchange order is placed as soon as you submit the return — you do not wait for the original to arrive back. A credit card is required for this option, and it will only be charged if your original item is not returned within 14 days. If you post the return on time, the card is never charged.
Both exchange routes let you swap for another size or colour of the same style, choose a different product of equal value, or upgrade to a higher-priced item by paying the difference. Pick Instant Exchange when you need the replacement fast, and the standard exchange when you would rather not put a card on file.
Can You Return a Gift You Received?
Yes, under the same 30-day rule — but remember what comes back. A gift return is accepted for store credit or an exchange, never for a cash refund. The store credit goes to a customer account, so you will need to create an account with the same email address used to place the original order, or the credit may not show up for you.
Store credit issued before August 2026 was sent as a gift card by email instead of being added to an account. If you are holding one of those older gift cards and cannot find it, email help@nyandcompany.com and the team can help. Current store credit is issued automatically to your account once the warehouse receives the return, and it does not expire — so there is no rush to spend a gift return.
What Can’t Be Returned to New York & Company?
New York & Company’s published policy names one clear exclusion, and the condition rule does the rest of the work:
- Final sale items — these are non-returnable, with no store credit and no exchange
- Worn items — items must be unworn to be returned
- Washed items — items must be unwashed to be returned
- Items without their tags — items must be in original condition with tags attached
- Items returned outside 30 days from delivery — the window closes at 30 days
There is also a practical limit on how you return. New York & Company provides a prepaid label through its returns portal and asks you to use only this label. A return sent with your own label can be delayed, and the company warns that refunds — in its case, store credit — will be slower. Stick to the portal label and the 14-day posting rule.
Does New York & Company Charge a Return Shipping Fee?
Yes. Unless you paid a small fee for free returns at checkout, a $7.99 return shipping fee applies to every return. For a store credit return, the $7.99 is deducted from your store credit. For an exchange, the $7.99 is charged to your original payment method.
The fee is the same either way, and it is not refundable. Shipping fees on the original order are also non-refundable. The only way to avoid the $7.99 is to pay the small free-returns fee when you check out — if you shop at New York & Company often and return often, that checkout fee can pay for itself quickly. There is no restocking fee beyond the $7.99 shipping fee.
How Are Refunds Issued and How Long Do They Take?
There are no cash refunds at New York & Company, so the “refund” is always store credit. Here is how it works:
| What you chose | How and when it arrives |
|---|---|
| Store credit | Issued automatically to your customer account once the warehouse receives your return; email confirmation sent; usable at nyandcompany.com; never expires |
| Standard exchange | New order placed automatically once your return is delivered to the warehouse, then shipped with standard fulfilment times |
| Instant Exchange | New order placed when you submit the return; your card is charged only if the original item is not returned within 14 days |
| Store credit issued before August 2026 | Sent as a gift card by email; redeem with the gift card code; email help@nyandcompany.com if you cannot find it |
The speed of the process depends on the shipping time back to the warehouse and the warehouse’s own processing. Once the return is received, the email confirmation and the store credit follow. If you have not heard anything a week after your tracking shows delivery, email help@nyandcompany.com with your order number.
What If Your Order Arrives Wrong or Goes Missing?
Order problems have their own 15-day rule, separate from the 30-day return window. If you experience any issues with your order after delivery, email help@nyandcompany.com within 15 days and the team will help.
For wrong items, email help@nyandcompany.com with clear photos of what arrived and your order number. For missing orders, wait 5 business days past the expected delivery date in case of carrier delays, then email. If you made a mistake when placing your order, contact New York & Company as soon as possible so the team can check what options are still available — once an order has shipped, changes are limited.
Does New York & Company Extend Returns for the Holidays?
No — and this matters more here than at most stores, because there is no cash refund to fall back on. As of 11 November 2026, New York & Company had published no extended holiday return window on its official Terms & Conditions page. The standard rule applies in December exactly as it does in June: 30 days from delivery, for store credit or an exchange only.
A gift bought in early November and delivered that week must be returned by early December, well before Christmas. A gift bought in mid-December can be returned until mid-January, which covers most gift-giving — but only if the recipient acts inside the 30 days. Because the return comes back as store credit that never expires, a gift return is still useful after the holidays, but the 30-day deadline itself does not move. Keep the order details with the gift.
Is Returning Different for Store and Online Purchases?
New York & Company is an online retailer, and its published returns process is entirely online. Every return starts in the returns portal on nyandcompany.com, uses the prepaid label the portal provides, and goes back by mail to the warehouse. No in-store return route is published on the company’s official pages.
That makes the portal label and the 14-day posting rule the whole process. There is no counter to hand a parcel to and no same-day swap. If you are used to returning clothes to a shop, the adjustment is real: start the return in the portal the day you decide, use only the label it gives you, and post the parcel inside 14 days of receiving the label.
New York & Company Contact Options
| Option | Details |
|---|---|
| Order issues and lost gift cards (email) | help@nyandcompany.com — email within 15 days of delivery for order problems |
| Start a return | The returns portal on nyandcompany.com |
| In store | No in-store return route is published — returns are handled online by mail |
New York & Company on Social Media
Follow New York & Company on Facebook at https://www.facebook.com/NewYorkandCompany/ · Instagram at https://www.instagram.com/nyandcompany · TikTok at https://www.tiktok.com/@nyandcompany. These are New York & Company’s official brand profiles. New York & Company does not handle returns through social media — for anything about an order, use the returns portal or email help@nyandcompany.com.
Frequently Asked Questions
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Conclusion
New York & Company’s return policy is simple once you accept its one big rule: there are no cash refunds, only store credit or an exchange, inside 30 days from delivery. The $7.99 fee, the portal-only process and the 14-day label deadline are all manageable if you start the return the day you decide. Just do not buy here expecting your money back — buy here when you are happy to swap the item or take credit that never expires.
Disclaimer: Policy Return is an independent guide and is not affiliated with New York & Company. Return policies can change at any time; always confirm the current policy on New York & Company’s official website before making a return.
Checked against New York & Company’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
