Mr Porter Return Policy: 28 Days to Return, Free Labels for 14 Days and Size Exchanges
Mr Porter’s return policy gives you 28 days from the day you receive your order to request your return or exchange and send the items back. Returns are free within 14 days of delivery when you use the pre-printed label and drop the parcel at a UPS Access Point, and refunds are issued within 10 working days of Mr Porter receiving your return. Exchanges are for a different size only, and the replacement ships free. This guide explains the 14-day free window, the size-only exchange rule, what cannot be returned, and how refunds are paid.
Return Period
28 days from receipt to request and send back
Free Returns
Within 14 days of delivery with the pre-printed label at a UPS Access Point
Return Fee After 14 Days
$9.95 plus tax deducted from the refund
Refund
Within 10 working days of Mr Porter receiving the return
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items, return for refund or store credit | 28 days from receipt | Request the return first, then send it back inside the 28 days |
| Most items, exchange for a different size | 28 days from receipt | Size only, while stock lasts; replacement ships free |
| Faulty items | 30 days from receipt for a refund | Items faulty on arrival; after 6 months, contact Customer Care |
| Final Sale items | Not returnable | Non-returnable and non-refundable |
| Fragrance, nail polish, candles and aerosols | Final sale, cannot be returned | Transport restrictions apply |
| Sale items bought 7 days before a sale starts | Price adjustment, not a return | The difference is credited as store credit if the style and size are still available |
| Repeated returns | May be refused | Mr Porter may refuse customers who return items repeatedly |
How to Return an Item to Mr Porter
- Request the return from your account within 28 days of receiving the order. Sign in to your Mr Porter account and request the return or exchange there. Every return must be requested before you send anything back, so Mr Porter can identify the parcel and process it promptly. An unidentified return will be sent back to you.
- Choose how to send it back. Mr Porter offers a Domestic Returns service and an International Returns service. For a mail return, print the pre-printed return label from the website. You can also book a collection, or drop the parcel at a UPS Access Point. Mr Porter has no physical stores, so every return goes by mail, courier collection or UPS drop-off.
- Keep everything attached. The items must be unused, with all Mr Porter and designer garment tags still attached. Include any belt that came with the item, plus designer packaging such as authenticity cards, dust bags and leather tags. If your order arrived without its Mr Porter tags, email customercare@mrporter.com before you send it back.
- Pack shoes and swimwear with care. Try shoes on a carpeted surface before you decide, so the soles stay clean. Try boxers, briefs and swimwear on over your own underwear. A soiled item will not be accepted and will be sent back to you.
- Send it within the free window if you can. Drop the parcel at a UPS Access Point within 14 days of delivery and the return is free. After day 14, a $9.95 plus tax fee is deducted from your refund. Either way, the parcel must reach Mr Porter inside the 28 days.
- Track the return and wait for the refund. You can follow the progress of your return on Mr Porter’s site. Once the return is received, the refund is issued within 10 working days.
How Long Do You Have to Return Items to Mr Porter?
The standard window is 28 days from the day you receive your order. Both steps must happen inside those 28 days: you must request the exchange or refund, and you must send the unwanted items back. A return requested on day 27 but posted on day 30 is late.
The 28 days is counted from receipt, not from the order date, and it covers refunds, store credit and exchanges alike. If you bought the item as a gift, the same 28 days apply from the day the parcel was delivered, so the recipient needs to try it on promptly.
One different deadline exists for faulty goods. If an item is faulty when you receive it — not of satisfactory quality, not fit for purpose, or not as described — you can return it for a refund within 30 days of receipt. Damage from normal wear and tear, accident or misuse does not count as faulty. If you have owned an item for longer than 30 days, and certainly over 6 months, contact Customer Care to discuss it rather than starting a standard return.
Can You Exchange an Item at Mr Porter?
Yes, but only for a different size of the same item, while stock lasts. Request the exchange from your account inside the 28 days, and Mr Porter ships the replacement to you free of charge. There is no cost to exchange the item itself.
If you want a different product rather than a different size, Mr Porter does not offer a direct swap. Its advice is to return the item for store credit and buy the new item separately. That keeps the two transactions clean and avoids the new item selling out while the return is in transit.
Exchanges outside the US carry one extra cost. The replacement ships free, but an exchange sent to a destination outside the US is processed for customs clearance, so any relevant import duty and tax charges will apply. If you paid with PayPal, any taxes and duties on the exchange should be paid with your debit or credit card.
What Can’t Be Returned to Mr Porter?
Mr Porter publishes a short list of items that cannot be returned at all:
- Final Sale items — marked as final sale, including items designated final sale during clearance events; these are non-returnable and non-refundable
- Fragrance, nail polish, candles and aerosols — final sale and cannot be returned because of transport restrictions
Condition can also end a return. Items must come back unused, with all Mr Porter and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to you, and a refund will be refused. Underwear and swimwear that have been tried on without underwear, or that arrive soiled, are sent back for the same reason. Belts and designer packaging such as authenticity cards, dust bags and leather tags should be included — a return missing those pieces can be held up.
Two more limits are worth knowing. Mr Porter will not take responsibility for items that were not bought from Mr Porter, including personal items and items from other companies. Those are returned to you at your own risk, Mr Porter may charge an additional fee for the return, and it makes no promise to hold them for any set period. And customers who return items repeatedly may be refused at Mr Porter’s discretion, so the flexible policy is not unlimited.
Does Mr Porter Charge for Returns?
Returns are free inside the first 14 days, and charged after that. If you use the pre-printed return label and drop the parcel at a UPS Access Point within 14 days of receiving the order, the return costs you nothing. If the return goes back after 14 days, a $9.95 plus tax fee is deducted from your refund.
The fee only covers the return leg. There is no restocking fee in Mr Porter’s published US policy, and exchanges carry no charge at all — the replacement item ships free. What is not refunded is your original delivery cost: a refund covers the value of the item only, not the delivery charge you paid to receive it. Keep the 14-day mark in mind, because a return posted on day 15 costs $9.95 plus tax even though it is still inside the 28-day window.
How Are Refunds Issued and How Long Do They Take?
Mr Porter issues refunds to your original payment method, or as store credit if you choose that instead. The refund is issued within 10 working days of Mr Porter receiving your return. Your bank or card issuer then needs its own time to show the credit, so allow a few extra days after the 10 working days before you chase it.
| Refund choice | How and when it arrives |
|---|---|
| Refund to original payment method | Issued within 10 working days of Mr Porter receiving the return; bank posting time is extra |
| Store credit | Issued to your Mr Porter account; use it for a new purchase, including a different product |
| Exchange (different size) | No refund — the replacement ships free once the return is processed |
| Sale price adjustment | Credited as store credit if the item was bought up to 7 days before a sale and the style and size are still available |
One useful extra is the sale price adjustment. If Mr Porter puts an item on sale within 7 days of you buying it at full price, you can ask for the difference back as store credit — provided the exact style and size are still available when you ask. Items bought already on sale, and special promotion items that are temporarily reduced, cannot be adjusted, and no adjustment is offered if the item is marked down further later.
Can You Return a Gift You Received?
Mr Porter publishes no separate gift-return route, so a gift is returned the same way as any other order: through the buyer’s Mr Porter account, inside 28 days of delivery, with the tags attached and the designer packaging included. You will need the order details to start the return, so the recipient needs the buyer’s help, or the buyer needs to start it.
The refund goes back to the original payment method, which belongs to the buyer. A gift recipient cannot have the refund sent to their own card instead. If the recipient would rather choose something else, the cleanest route is store credit on the buyer’s account, or the buyer returns the item and orders the replacement. Note also that Mr Porter requires a signature for deliveries, and if a gift was sent to the recipient, their signature at that address counts as proof of delivery.
Does Mr Porter Extend Returns for the Holidays?
No — and this matters for a Christmas gift. As of 11 November 2026, Mr Porter has published no extended holiday return window on its official pages. The standard 28 days applies in December exactly as it does in June: the return must be requested and sent back within 28 days of the day the parcel was delivered.
A gift delivered on 10 December must be on its way back by 7 January, and a gift delivered on 20 December must be on its way back by 17 January. That is workable if the recipient tries the item on over Christmas, but not if the gift sits unopened into January. If the recipient is unsure about sizing, start the exchange early — a different size ships free, but only while stock lasts and only inside the 28 days.
Is Returning Different for Online and In-Store Purchases?
There is no in-store route at all. Mr Porter does not have physical stores, so every return is handled online: request it from your account, then send the parcel by mail with the pre-printed label, book a courier collection, or drop it at a UPS Access Point. The same 28 days and the same condition rules apply to every order.
Two practical points follow from that. First, because there is no counter to hand the item to, the return must be requested before it is sent — an unidentified parcel is sent back to the sender. Second, returns must come back from the same country they were delivered to, so that the return stays covered by the free returns policy and is not delayed by customs. An order delivered to a US address is returned from the US.
Mr Porter Contact Options
| Option | Details |
|---|---|
| Customer Care (phone, US) | +1 877 535 3677 |
| Customer Care (email) | customercare@mrporter.com |
| Live chat | 24-hour live chat on mrporter.com and in the Mr Porter app |
| Returns in your account | Sign in to mrporter.com to request a return or exchange and track it |
| In store | No physical stores — all returns are by mail, collection or UPS Access Point |
Mr Porter on Social Media
https://www.instagram.com/mrporter · https://www.youtube.com/MRPORTER These are Mr Porter’s official brand profiles — Mr Porter’s own privacy policy confirms it runs pages on Instagram, Facebook, Twitter and Pinterest. Mr Porter does not handle returns through social media — for anything about an order, your account’s return pages, live chat and the phone line in the contact table above are the routes that will actually resolve it.
Frequently Asked Questions
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Conclusion
Mr Porter’s return policy is generous on time and strict on condition: 28 days to return, free inside the first 14, and a refund within 10 working days. The two things that catch people out are the fee after day 14 and the size-only exchange rule — post the return early to keep it free, and remember that a different product means a return for store credit, not a swap. Keep every tag and every piece of designer packaging, request the return from your account before you post anything, and the process is straightforward.
Disclaimer: Policy Return is an independent guide and is not affiliated with Mr Porter. Return policies can change at any time; always confirm the current policy on Mr Porter’s official website before making a return.
Checked against Mr Porter’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
