Mejuri Return Policy: Free 30-Day Returns, In-Store Exchanges and Strict Jewellery Rules
Mejuri’s return policy gives you 30 days from delivery or in-store pickup to return most jewellery, with free returns in the US, Canada, UK, Australia and Germany. The piece must be unworn, undamaged and in its original packaging — tags, box and pouch included. Exchanges are in store only within the same 30 days, and engraved, monogrammed and final sale pieces can never go back. This guide explains the 30-day rule, the packaging requirements, and how refunds and gift returns work.
Return Period
30 days from delivery or in-store pickup
Return Shipping
Free in the US, Canada, UK, Australia and Germany
Refund Processing
Within 7 business days of the warehouse receiving the return
Exchanges
30 days, in store only — no online exchanges
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most jewellery, US and Canada | 30 days from delivery or pickup | Free return shipping; unworn, original tags, box and pouch included |
| Most jewellery, UK, Australia and Germany | 30 days from delivery or pickup | Free return shipping |
| Most jewellery, EU | 30 days from delivery | $20 return fee deducted from the refund |
| Most jewellery, rest of world | 30 days from delivery | $30 return fee deducted from the refund |
| Exchanges (any purchase) | 30 days | In store only; online exchanges are not offered |
| Engraved or monogrammed products | Not returnable | Not eligible for return or refund at any time |
| Earrings used to pierce during a piercing appointment | Not returnable | Piercing earrings cannot go back |
| Gift cards | Not returnable | No refund and no exchange |
| Final sale items (including “Before We Melt” items) | Not returnable | Marked final sale at purchase |
| Sets | Must be returned complete | No single item of a set can be returned on its own |
| Lab grown diamonds | 30 days | The SCS certificate must be included, or the piece is sent back to you |
How to Return an Item to Mejuri
- Check your 30 days. The window starts on the day the shipment is delivered, or the day you picked the order up in store. Count 30 days from that date — not from the day you ordered.
- Check the condition and the packaging. The piece must have its original tags attached (if any), show no signs of use or wear, be in its original undamaged condition, and have its original packaging intact. Items returned by mail must be in all original packaging — tags, box and pouch included. Return the order in the original packaging and the same shipping box (or a smaller one), not an oversized box.
- Start the return through Mejuri’s return portal. Mejuri does not accept unauthorised returns — a return that is not started through the proper route will be sent back to you, and Mejuri takes no responsibility for any loss. Use the return portal for your region to generate the label.
- Keep sets together. Items bought as a set must be returned as a complete set. No individual item of a set can be returned for a refund, store credit or size exchange on its own.
- Include the SCS certificate for lab grown diamonds. The certificate establishes the standards for the sustainable production and trade of the lab grown diamond, and it is specific to each piece. Without it, the piece loses its validity and value, and a lab grown diamond returned without its SCS certificate will be sent back to you.
- Wait for processing. Your return is processed within 7 business days from the time Mejuri receives it in its warehouse. Note that Mejuri is currently warning of delays on returns shipped via DHL because of an ongoing DHL strike.
How Long Do You Have to Return Items to Mejuri?
The standard window is 30 days, and it starts from the day the shipment is delivered or picked up in store. That is the rule for customers in the US, Canada, UK, Australia and Germany, and the same 30 days applies in the EU and the rest of the world — only the return fee changes by region.
The condition rules are strict because the product is fine jewellery. The piece must be unworn, with no signs of wear or damage, in its original undamaged condition, with the original tags attached and the original packaging intact. Mejuri may deny a return, in its sole discretion, if the returned product does not meet those guidelines. A ring that has been worn, a necklace with a broken clasp from use, or a piece returned without its box and pouch will not qualify.
One more limit matters: the order must be returned in the same country in which it was originally purchased. A piece bought in the US cannot be returned to a Canadian store or warehouse, and a piece bought in Canada cannot be returned in the US.
Can You Exchange an Item at Mejuri?
Yes, but only in a store. All Mejuri retail locations offer 30-day exchanges for both online and in-store purchases. To qualify, the item must meet the same return conditions — unworn, undamaged, original packaging intact — and the exchange must be started within the 30-day return window.
Mejuri does not currently offer exchanges online. If you bought online and want a different size, you have two routes: visit a retail location within 30 days and exchange it there, or return the item by mail for a refund and place a new order. Note the timing rule on mailed exchanges: an exchange must be initiated within the 30-day return policy, and the item must be put in the mail within 7 days of starting the exchange.
What Can’t Be Returned to Mejuri?
Mejuri publishes a short non-returnable list in its Returns Terms. The entries are:
- Engraved and monogrammed products — not eligible for return or refund at any time
- Earrings used to pierce during a piercing appointment — cannot be returned
- Gift cards — not returnable
- Final sale items — including “Before We Melt” items.
On top of that list, the condition rules block anything that has been worn or damaged, anything returned without its original packaging, and any single item from a set returned on its own. Lab grown diamonds returned without their SCS certificate are sent back to the sender. And unauthorised returns — returns not started through Mejuri’s return process — are refused and returned to the sender, with Mejuri bearing no liability for any loss.
If a piece has a making defect rather than simply not suiting you, that is a warranty matter, not a return. Start a warranty claim by emailing contact@mejuri.com with a note and a photo of the piece, and Mejuri’s team will evaluate it.
Can You Return to Mejuri Without a Receipt?
Mejuri’s published returns pages do not spell out a no-receipt rule, so this guide does not invent one. What the policy does require is that the return is started through Mejuri’s return portal, which needs the order details — so keep the order number and the order confirmation email until the 30 days are over.
For a gift, the rule is published: Mejuri offers store credit for returning gift orders, and an order number is required. The gift must also be returned in the same country in which it was originally purchased. If you received a Mejuri piece as a gift and do not have the order number, ask the person who bought it — without it, the gift return cannot be processed for store credit.
How Are Refunds Issued and How Long Do They Take?
Refunds go back to the original payment method, less any return fee that applies to your region. Original shipping fees, duties and taxes are non-refundable — they are not returned even when the jewellery itself is refunded in full.
| Region | Return fee | Refund timing |
|---|---|---|
| US | Free | Processed within 7 business days of the warehouse receiving the return |
| Canada | Free | Processed within 7 business days of the warehouse receiving the return |
| UK | Free | Processed within 7 business days of the warehouse receiving the return |
| Australia | Free | Processed within 7 business days of the warehouse receiving the return |
| Germany | Free | Processed within 7 business days of the warehouse receiving the return |
| EU | $20, deducted from the refund | Processed within 7 business days of the warehouse receiving the return |
| Rest of world | $30, deducted from the refund | Processed within 7 business days of the warehouse receiving the return |
The 7 business days is the processing time at the warehouse. Your bank’s own posting time comes on top of that, so the money may take a few more days to show on your statement. If a return is shipped by DHL, allow extra time: Mejuri is currently warning of delays in receiving and processing DHL returns because of an ongoing DHL strike.
Is Returning Different for Store and Online Purchases?
The 30-day window is the same either way, but the routes differ. An online order can be returned by mail through the return portal, or taken to a retail location. An in-store purchase, or a Buy Online, Pickup In-Store order, must be returned in store — it cannot be mailed back.
Exchanges are where the difference is sharpest. A store can exchange an online purchase or an in-store purchase within 30 days. Online, there is no exchange at all: you return for a refund and buy again. And if you return an online order by mail, the piece must be in all its original packaging — tags, box and pouch — while a store exchange lets the associate check the piece with you on the spot.
Does Mejuri Extend Returns for the Holidays?
Mejuri has published no extended holiday return window on its returns pages as of 11 November 2026. The standard 30 days applies in December exactly as it does in June — 30 days from delivery or in-store pickup.
That is a short window for a Christmas gift. A piece delivered on 10 December must be returned by about 9 January, and a piece delivered on 20 December must go back by about 19 January. If you are giving Mejuri jewellery as a gift, keep the order number with the gift so the recipient can return it for store credit, and remind them the piece must stay unworn and in its box and pouch. A worn ring or a missing pouch ends the return.
Mejuri Contact Options
| Option | Details |
|---|---|
| contact@mejuri.com — for returns help and warranty claims | |
| Text (US) | 1-855-496-1110, Mon–Fri 6 am–8:45 pm EST, Sat–Sun 9 am–4:45 pm EST |
| Text (Canada) | 1-833-496-1697, Mon–Fri 6 am–8:45 pm EST, Sat–Sun 9 am–4:45 pm EST |
| In store | Any Mejuri retail location — 30-day exchanges for online and in-store purchases |
| Return portal | On mejuri.com — start a mail return for your region |
| Warranty claims | Email contact@mejuri.com with a note and a photo of the piece |
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Frequently Asked Questions
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Conclusion
Mejuri’s return policy is simple on the surface — 30 days, free returns in the US and Canada, refunds within 7 business days — and strict underneath. The piece must be unworn, the box and pouch must come back with it, sets go back complete, and engraved or final sale pieces never go back at all. Exchanges only happen in a store, so if there is no Mejuri store near you, a wrong size means a mail return and a new order. Keep the order number, keep the packaging, and decide inside the 30 days. Do that, and a Mejuri return is free and fast.
Disclaimer: Policy Return is an independent guide and is not affiliated with Mejuri. Return policies can change at any time; always confirm the current policy on Mejuri’s official website before making a return.
Checked against Mejuri’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
