Kendra Scott Return Policy: 30 Days to Return, Free Return Shipping, and Holiday Returns to 31 January 2027
Kendra Scott’s return policy gives you 30 days from receipt to return unworn, unused items for a full refund, with free return shipping on eligible items and a prepaid label included with qualifying website orders. Refunds are processed in up to 15 business days once your package reaches the distribution center. For the 2026 holidays, Kendra Scott has published a real extension: purchases made between 1 November 2026 and 1 January 2027 can be returned to a retail location until 31 January 2027. This guide covers the window, the Final Sale list, the in-store catch, and how fast each refund lands.
RETURN PERIOD:
30 days from receipt
RETURN SHIPPING:
Free for eligible items, prepaid label included
REFUND PROCESSING:
Up to 15 business days, then up to 5 business days to appear
HOLIDAY RETURNS:
Purchases 1 Nov 2026–1 Jan 2027 returnable to a store until 31 Jan 2027
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Online orders, by mail | 30 days from receipt | Full refund to original payment; free return shipping; prepaid label included |
| Online orders, returned in store | 30 days from receipt | Exchange or store credit only — no refund to your card |
| In-store purchases | 30 days from purchase | Full refund at the nearest store with packaging, tags and proof of purchase |
| Watches and watch bands | 30 days from receipt | Must include all parts, including extra links removed in sizing |
| Fragrance, unopened | 30 days from receipt or purchase | Online: full refund; in store: exchange or store credit only |
| Holiday purchases (1 Nov 2026–1 Jan 2027) | Returnable to a store until 31 January 2027 | Needs a valid receipt; refund, store credit or exchange |
| Final Sale items | Not returnable | Engraved, Color Bar®, Birthday Discount, gift cards, branded and marked-down items |
How to Return an Item to Kendra Scott
- Check your window and the condition. Count 30 days from the day you received the item. It must be unworn and unused, in its original packaging with the tags on. A worn necklace or a missing tag can be refused.
- Find your prepaid label. A pre-paid, pre-addressed return shipping label comes with every qualifying order bought on the website. If you have misplaced it, print a replacement at kendrascott.com/returns.
- Pack it exactly as it arrived. Put the piece back in its original packaging with the tags on. For a watch, include every part — including any extra links that were removed when it was sized.
- Ship it to the distribution center, or take it to a store. Mail the parcel back for a full refund to your original payment method. Or take it to your nearest Kendra Scott store — but know that a store return of an online order gives you an exchange or store credit only, not a refund.
- Wait for processing. Return processing begins after your package is delivered to Kendra Scott, and can take up to 15 business days. Your refund then takes up to five more business days to appear on your card or bank statement.
How Long Do You Have to Return Items to Kendra Scott?
The standard window is 30 days from receipt for online orders and 30 days from purchase for in-store purchases. The receipt date matters: a necklace that takes five days to ship still gives you a full 30 days from the day it lands. The same 30 days applies to exchanges, and the same condition rule applies to both: unworn, unused, in original packaging with tags on.
One detail catches online shoppers out. If you return an online order to a store, you do not get a refund to your card. The store will give you an exchange or store credit only, inside the same 30 days. If you want the money back on your original payment method, mail the item to the distribution center instead. In-store purchases work the other way round: take them to the nearest store with the packaging, tags and proof of purchase, and you get a full refund.
What Is the In-Store Catch for Online Orders?
This is the single most important split in Kendra Scott’s policy, so it deserves its own section. Kendra Scott sells the same piece through two channels, and the refund route depends on which channel you use to return it — not which channel you bought it through.
- Online order, returned by mail: full refund to your original payment method, free return shipping, prepaid label included.
- Online order, returned in store: exchange or store credit only, within 30 days of receipt. No refund to your card.
- In-store purchase, returned in store: full refund, with the original packaging, tags and proof of purchase, within 30 days of purchase.
- Retail-partner purchase: Kendra Scott does not take it back at all. Returns and exchanges go through the store you bought it from, under that store’s policy.
If the refund matters more than the speed, mail it back. If you want a different size today and you are happy with a swap or store credit, the store is the faster option.
Can You Return to Kendra Scott Without a Receipt?
Kendra Scott’s published policy is built around proof of purchase, and the receipt matters most for in-store returns. An in-store purchase needs proof of purchase alongside the original packaging and tags to get a full refund within 30 days.
For an online order, the return runs through the distribution center with your order details, and the prepaid label is tied to the order — so keep your order confirmation email. If you no longer have the order number or the receipt, contact Customer Service by chat or email at service@kendrascott.com and they can look into your options. There is no published no-receipt merchandise-credit route, so a return with no way to identify the order is unlikely to be processed — keep the confirmation email until the 30 days are up.
How Do Online Returns and Exchanges Work?
Kendra Scott is an online-first brand for returns, and the mail route is the generous one. Free return shipping applies to eligible items, and a pre-paid, pre-addressed label comes with every qualifying website order. If you lose the label, print a replacement at kendrascott.com/returns. Domestic orders and returns ship by UPS, DHL, FedEx or Veho.
Exchanges follow the same 30 days and the same free shipping. One limit to know: coupon or discount codes are eligible for one-time redemption only and cannot be reused if the item is returned or exchanged. So if you used a one-time code on the original order, you cannot apply it again to the replacement — the discount is spent. And if you received the item as a gift, contact Customer Service by chat or email at service@kendrascott.com — they will look into your exchange options for you.
What Can’t Be Returned to Kendra Scott?
Kendra Scott publishes a long Final Sale list, and it is worth reading before you buy anything personalised or discounted. The main entries are:
- Engraved pieces
- Birthday Discount purchases
- Gift cards
- Kendra Scott Branded merchandise
- Custom pieces created at the Color Bar®
- Customized hats, hat accessories and blankets
- Curated items
- Merchandise marked as Final Sale
- Permanently discounted or marked down merchandise
Beyond that list, the condition rules do most of the work. Items must be unworn and unused, in their original packaging with tags on. Fragrance has its own rule: it must be unopened, in its original packaging — an opened fragrance cannot go back, and Kendra Scott recommends keeping the original fragrance shipping container for the return. Watches must come back with all watch parts, including additional links removed in sizing.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches the distribution center, the refund goes back to your original payment method. The timing is slower than most jewellery retailers, so set your expectations:
| Return route | How the refund timing works |
|---|---|
| Online order, by mail | Processing takes up to 15 business days after your package is delivered; the refund then takes up to 5 business days to appear on your card or bank statement |
| Online order, in store | Exchange or store credit only — no refund to your card |
| In-store purchase, in store | Full refund at the store with packaging, tags and proof of purchase |
| Fragrance, online | Full refund to the original payment method, unopened and in original packaging |
| Price adjustment | Sitewide promotions within 7 days of purchase, issued to the original form of payment |
Business days are Monday to Friday, except federal holidays, and processing only begins after your package is delivered to Kendra Scott — the transit time does not count. If 15 business days have passed since delivery and nothing has appeared, contact Customer Service with your tracking number.
Does Kendra Scott Extend Returns for the Holidays?
Yes — and this is a live, published extension for the 2026 season. Kendra Scott’s FAQ states: “Eligible, unworn, unused purchases made in store and online between 11/1/26 – 1/1/27 and accompanied by a valid receipt are eligible for a refund, store credit or exchange when returned to a Kendra Scott retail location until 1/31/27.”
That covers anything bought from 1 November 2026 to 1 January 2027, and it runs to 31 January 2027 — but note the channel. The holiday return must be made at a Kendra Scott retail location. Eligible online purchases can also be sent back to the distribution center in their original packaging with tags for a full refund. The same exclusions apply inside the extension: engraved pieces, Birthday Discount purchases, gift cards, branded merchandise, Color Bar® pieces and marked-down merchandise stay Final Sale.
Kendra Scott Contact Options
| Option | Details |
|---|---|
| Customer Service (phone) | 866-677-7023 — Monday–Friday 8:00 AM–5:00 PM CT, Saturday–Sunday 12:00 PM–5:00 PM CT |
| Customer Service (email) | service@kendrascott.com |
| Live chat | Available on kendrascott.com during Customer Service hours |
| Print a return label | kendrascott.com/returns |
| In store | Nearest Kendra Scott store — exchange or store credit only for online orders |
| Gift exchanges | Contact Customer Service by chat or email at service@kendrascott.com |
Kendra Scott on Social Media
These are Kendra Scott’s official brand profiles. Kendra Scott does not handle returns through social media — for anything about an order, Customer Service on 866-677-7023 or service@kendrascott.com are the routes that will actually resolve it.
Frequently Asked Questions
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Conclusion
Kendra Scott’s return policy is generous on shipping and strict on channel: 30 days from receipt, free return shipping, and a real holiday extension to 31 January 2027 — but an online order returned in store only ever becomes an exchange or store credit. If you want your money back, mail it to the distribution center with the prepaid label. And before you buy anything engraved, custom or marked down, remember it is Final Sale the moment you pay.
Disclaimer: Policy Return is an independent guide and is not affiliated with Kendra Scott. Return policies can change at any time; always confirm the current policy on Kendra Scott’s official website before making a return.
Checked against Kendra Scott’s published policy on 9 November 2026. Policies change; the retailer’s official page is the final word.
