DISSH Return Policy: 30 Days for Online Orders, 14 Days In Store and Four Ways to Get Your Money Back
DISSH gives you 30 days to return an online order through its online returns portal, as long as the item is unworn, unwashed, and still has its original tags attached. You get four choices at return time: an instant refund with Refundid, a standard refund, an instant exchange with Refundid, or a return to a DISSH gift card.
In-store purchases play by a shorter, tighter rule. They must go back in store, within 14 days, to a store in the same country where you bought them, and only for an exchange or a DISSH gift card. There is no cash-style refund route for in-store buys.
This guide covers the online portal steps, the label cost, the refund timing, the sale-item rule, and the items DISSH will not take back at all.
Return Period
30 days (online orders) / 14 days (in-store purchases)
Return Cost
Labels at the customer’s expense, rates deducted from the refund
Refund Timing
5–10 business days to your bank account after warehouse receipt
No Receipt
Returns run through the portal with your order number and order email — no separate no-receipt route is published
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Online orders | 30 days | Lodge through the online returns portal; unworn, unwashed, original tags attached |
| In-store purchases | 14 days | Return in store only, to a store in the same country of purchase; exchange or DISSH gift card only |
| Sale items (US, Canada and UAE shoppers) | Final sale | Cannot be returned; UK shoppers may return sale items within 30 days from delivery for a refund |
| Full-priced items bought with a discount code or during a promotion | 30 days | Eligible for return to the original form of payment |
| Faulty items | Report with order number and fault images | Fault means damaged on arrival or a fault within 3 months of the order date; damage after 3 months is normal wear and tear |
| Earrings, lip care, fragrance and swimwear with the hygiene sticker removed | Not returnable | Hygiene reasons; fragrance must stay sealed in its original packaging |
How to Return an Item to DISSH
- Check the window and the condition. Online orders get 30 days from delivery. The item must be in original condition, unworn and unwashed, with its original tags attached.
- Open the online returns portal. Go to DISSH’s returns page and enter your order number and the email address you used when you placed the order. Select the item you wish to return and follow the portal instructions.
- Pick one of the four return options. Choose an instant refund with Refundid, a standard refund, an instant exchange with Refundid, or a return to a DISSH gift card. Instant refunds and instant exchanges are only available to customers residing in the US with a US order number.
- Buy the return label through the portal. Return labels are at your expense and can be purchased via the online returns portal. Check the rate before you confirm, because it will be deducted from your refund when the return is processed.
- Send the parcel to the Australian warehouse. All online orders must be returned to DISSH’s Australian warehouse facility. If you are returning items from more than one order, lodge each item with its own order number and use the combine shipping labels option so everything travels in one parcel.
- Wait for processing and the refund. Once your return arrives at the warehouse, allow up to 5 business days for processing. You will be notified by email once it is processed, and a standard refund should appear in your bank account within 5–10 business days.
How Long Do You Have to Return Items to DISSH?
Online orders carry a 30-day return window from the date of delivery. It applies to full-priced items, including those bought during a promotion or with a discount code applied.
In-store purchases must be returned within 14 days, in store only, to a store in the same country where they were bought. The outcome is narrower too: an exchange or a DISSH gift card, never a refund to your original payment method.
What Are the Four Return Options?
DISSH lists four options on its returns page, and they are not interchangeable for every shopper.
Instant refund with Refundid pays you back through Refundid rather than after warehouse checks. Standard refund is the ordinary route: send the item back and receive the refund to your original payment method. Instant exchange with Refundid swaps the item through Refundid. Return to a DISSH gift card puts the value on a gift card.
Two limits apply to the instant routes. Instant refunds and instant exchanges are only available to customers residing in the US with a US order number. Instant exchanges are available for full-price orders and US customers only, unless the order was paid by gift card. Other shoppers who want a different size or style should repurchase and return the original order under the normal conditions.
Does DISSH Charge a Return Fee?
There is no single fixed return fee published on DISSH’s returns page. Instead, return labels are at the expense of the customer and can be purchased through the online returns portal. Rates vary depending on your location, and the rate you pay is deducted from your refund amount when the return is processed.
How Are Refunds Issued and How Long Do They Take?
| Return route | How the refund timing works |
|---|---|
| Standard refund | Allow up to 5 business days for warehouse processing after arrival, then the refund should appear in your bank account within 5–10 business days depending on your financial institution |
| Instant refund with Refundid | Issued through Refundid rather than after warehouse processing; US customers with a US order number only |
| Instant exchange with Refundid | Exchange handled through Refundid; full-price orders and US customers only, unless paid by gift card |
| Return to a DISSH gift card | Value placed on a DISSH gift card under the normal return conditions |
| In-store return | Exchange or DISSH gift card only, handled in the store within 14 days |
What Can’t Be Returned to DISSH?
DISSH publishes a clear non-returnable list, driven mostly by hygiene and by the sale-item rule. The main entries are:
- Earrings — cannot be returned for sanitary and hygiene reasons
- Lip care products — cannot be returned for sanitary and hygiene reasons
- Fragrance — must remain sealed and in its original packaging; once opened, the return is not eligible
- Swimwear with the hygiene sticker removed or altered — swimsuits must be tried on wearing undergarments, with the protective hygiene strip in place
- Sale items for US, Canada and UAE shoppers — final sale and cannot be returned
- Items that fail the condition test — anything worn, washed, damaged, or returned without its original tags may be refused or sent back at an additional charge
Shoppers from the UK may return sale items within 30 days from delivery for a refund. Shoppers in the United States, Canada, and the United Arab Emirates do not get that exception. Check the product page for a sale marking before you buy.
What If Your Item Arrives Faulty?
Faulty items follow a separate path from change-of-mind returns. If you believe your item has a fault, contact DISSH Customer Service with your order number and images of the fault. DISSH classifies an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date.
Damage outside that 3-month window is considered normal wear and tear, not a fault. Photograph the fault clearly, keep the tags and packaging if you still have them, and contact Customer Service promptly rather than lodging an ordinary portal return.
Does DISSH Extend Returns for the Holidays?
No extended holiday return window is published on DISSH’s returns or FAQ pages as of 4 November 2026. The standard windows apply year-round: 30 days for online orders and 14 days for in-store purchases.
An online order delivered in early December still needs to be lodged within 30 days of delivery. An in-store gift bought in December needs to be back in the same country’s store within 14 days. Keep the tags on until the recipient has tried the item.
DISSH Contact Options
| Option | Details |
|---|---|
| Online returns portal | Via DISSH’s returns page — enter your order number and order email, select the item, and follow the portal steps |
| Customer Service (email) | customerservice@dissh.com.au — use for faulty items, with your order number and images of the fault |
| Contact form | Available on DISSH’s website under Customer Care |
| In store | In-store purchases only, within 14 days, to a store in the same country of purchase, for an exchange or DISSH gift card |
| Faulty items | Contact Customer Service with your order number and fault images; fault means damaged on arrival or within 3 months of the order date |
DISSH on Social Media
Instagram: this is the DISSH profile linked from DISSH’s own website footer. DISSH does not handle returns through social media — use the returns portal and Customer Service routes above.
Frequently Asked Questions
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
- Best Buy Return Policy
- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
Act inside the right window for the right channel. Online orders get 30 days and four refund options, but the label is on you and the parcel travels to Australia. In-store buys get only 14 days and only an exchange or gift card.
Policy Return is an independent guide and is not affiliated with DISSH. Return policies can change at any time; always confirm the current policy on DISSH’s official website before making a return.
Checked against DISSH’s published policy on 4 November 2026. Policies change; the retailer’s official page is the final word.
