Jomashop Return Policy: 30 Days on New Items, 14 Days on Pre-Owned, and an RMA First
Jomashop’s return policy gives you 30 days from delivery to return a new item for a refund, and 14 days for a pre-owned item. But nothing goes back without a Return Merchandise Authorization (RMA) number first, the RMA is only valid for 10 days, and every return loses the original shipping cost from the refund. Items over $7,000 and special orders can also carry an 8% restocking fee. This guide covers the RMA rule, the fee traps, and how to pack a return so it is not refused.
Return Period: 30 days from delivery for new items; 14 days for pre-owned items
RMA Required: Yes — request online first, valid for 10 days
Return Shipping: Paid by you; original shipping deducted from every refund
Restocking Fee: 8% on special orders; 25% if the item comes back used or damaged
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| New items | 30 days from the date of delivery | Refund excludes shipping and handling charges; RMA required first |
| Pre-owned items | 14 days from the date of delivery | Same condition and RMA rules, on a shorter clock |
| Special orders | Limited return policy | 8% restocking fee or final sale, unless Jomashop staff agree otherwise |
| Items with a sale price of $7,000 or more | Limited return policy | Treated as special orders: 8% restocking fee or final sale |
| Skincare, haircare and makeup | Not eligible | Except damaged, defective or incorrectly shipped items, subject to review |
| Used or damaged returns | May be refused, or a 25% restocking fee | Items must come back new and unused, with everything they arrived with |
How to Return an Item to Jomashop
- Get an RMA number first — before you ship anything. Request it online through the Returns Center on jomashop.com, or call Jomashop. Nothing goes back without one. The RMA is valid for 10 days, so do not request it until you are ready to post the parcel.
- Check the condition before you pack. The item must be new and unused, with all accessories, serial-numbered security tags if any were provided, and all original packing materials. A used or damaged return may be refused, or charged a 25% restocking fee.
- Pack it the way Jomashop asks. Place the original package inside a shipping carton. Include the invoice and state the reason for the return — if the item is defective, describe the defect. Do not put stickers or shipping labels on the original manufacturer’s package. Write the RMA number clearly on the shipping carton, or the return can be refused.
- Ship it insured, tracked, and not by USPS. All returns must go by insured ground service with a valid tracking number, and you pay the return shipping. If you use your own label, Jomashop says plainly: do not ship returns via USPS. Jomashop is not responsible for items lost or damaged on the way back.
- Wait for inspection. Getting an RMA does not guarantee the return will be accepted. Every return is subject to inspection, and the refund is issued only after the item has been received and checked.
How Long Do You Have to Return Items to Jomashop?
The standard window is 30 days from the date of delivery for new items, and 14 days from the date of delivery for pre-owned items. The delivery date is the starting point in both cases, not the order date. The 30 days excludes shipping and handling charges from the refund — the clock is about the item’s price, and the shipping money does not come back.
Two clocks run shorter than the headline window, and both catch people out. First, the RMA is only valid for 10 days from the day it is issued, so a return authorised on day 25 must be posted within 10 days — and still inside the 30 days from delivery. Second, pre-owned items get only 14 days, which is less than half the new-item window. A pre-owned watch that takes a week to arrive leaves you about a week to decide. Check the listing before you buy: if it is pre-owned, the 14 days starts the day it is delivered.
Can You Return to Jomashop Without a Receipt?
Jomashop’s published policy does not describe a no-receipt return route. The return runs on the RMA and the invoice: you request the RMA through the Returns Center, and the packaging instructions ask you to include the invoice in the parcel with the reason for the return. Keep your order confirmation and the invoice that arrives with the item until the return window closes. Without the order details, Jomashop cannot issue an RMA for the purchase, and a parcel sent without an RMA can be refused. There is no published merchandise-credit route for returns with no proof of purchase, so treat the invoice as essential.
How Do Online Returns Work at Jomashop?
Jomashop is an online-only retailer, so every return goes back by post — there is no shop to walk into. The process is the same for new and pre-owned items, and it is stricter than most retailers in three ways.
First, you pay the return shipping. Customers are responsible for all shipping return charges, and the parcel must go by insured ground service with a valid tracking number. If you use your own label, do not use USPS, and insure the package — Jomashop states it is not responsible for items lost or damaged during return transit.
Second, the original shipping is deducted from your refund on every return. Jomashop states this twice on its policy page: all returns have the initial cost of shipping from Jomashop to the customer deducted from the return. Even if your order qualified for free outbound shipping, that shipping cost comes out of your refund.
Third, international returns cost more. Duties and VAT are non-refundable through Jomashop, although your own country’s customs rules may let you apply for a duty drawback directly with the customs authority. If the carrier charges Jomashop for the return shipment or any related international return fees, those charges are also deducted from the final refund.
What Is a Special Order at Jomashop?
Some items on Jomashop are special orders, and they carry a limited return policy. A special order may include items not in Jomashop’s warehouse, items not listed on the website that are specially ordered from the distributor, and all items with a sale price equal to or greater than $7,000. Returning one of these items carries a restocking fee of 8% or final sale policies, unless Jomashop staff agree otherwise by mail or email.
The $7,000 line matters most for watch buyers, because it turns an ordinary-looking listing into a special order. Before you buy a watch at or above $7,000, check the product page and ask Jomashop whether it is a special order — an 8% fee on a $7,000 watch is $560, and a final-sale term means no return at all. Items under $7,000 carry no restocking fee when they come back new and complete, which is the normal case for most Jomashop orders.
What Can’t Be Returned to Jomashop?
Jomashop publishes its own list of limits. The main entries are:
- Skincare, haircare and makeup — not eligible for returns or exchanges, except damaged, defective or incorrectly shipped items, subject to review
- Special orders — limited return policy: 8% restocking fee or final sale
- Items of $7,000 or more — treated as special orders, with the same 8% fee or final sale terms
- Used or damaged items — returns that do not meet the condition rules may be refused, or charged a 25% restocking fee
- Items returned without an RMA — all returns are subject to a Return Merchandise Authorization, and a parcel sent without one can be refused
- Items missing parts, accessories or security tags — Jomashop reserves the right to refuse any return with signs of wear, missing parts or accessories, or that does not meet the return eligibility rules
Jomashop also reserves the right to deny returns, refunds or exchanges in cases of suspected fraud, abuse or misuse of the return policy. The practical lesson is to keep everything: the original packaging, the packing materials, the manuals, the warranty cards, the accessories, and the serial-numbered security tags. A watch returned without its links, pins or warranty card is the classic case of a return that gets refused or charged a fee.
How Are Refunds Issued and How Long Do They Take?
Once your return is received and inspected, the refund goes back to your original payment method, less the deductions below. Jomashop does not publish a set number of days for refund processing on its policy page, so there is no official timeline to quote — the refund is issued after the item has been received and inspected, and your bank’s posting time then applies on top.
| Deduction | What comes out of your refund |
|---|---|
| Original shipping cost | Deducted from every return, even if the outbound shipping was free |
| Return shipping | Paid by you to the carrier; the cost of the return parcel is yours |
| Special-order restocking fee | 8% on special orders, including items of $7,000 or more, unless staff agree otherwise |
| Used or damaged return | 25% restocking fee, or the return may be refused outright |
| Duties and VAT (international) | Non-refundable through Jomashop |
| International return charges | Any carrier charges billed to Jomashop for the return are deducted |
If the problem was Jomashop’s — the wrong item arrived, or it arrived damaged or with a noticeable discrepancy — use the help centre’s discrepancy article and contact customer service rather than starting a standard return, because a standard return still carries the shipping deductions. Report it promptly, with photos, so the case is logged as Jomashop’s error rather than a change of mind.
Does Jomashop Extend Returns for the Holidays?
No. As of 9 November 2026, Jomashop has published no extended holiday return window on its Returns and Exchanges Policy page: no January deadline for December purchases. The standard windows apply in December exactly as they do in June — 30 days from delivery for new items and 14 days for pre-owned items. That makes December the riskiest month to buy a pre-owned watch as a gift: delivered on 15 December, it must go back by 29 December, and the RMA has to be requested and used inside that same short window.
Jomashop Contact Options
| Option | Details |
|---|---|
| Customer Service (phone) | (877) 834-1434 — Monday–Thursday 9:00AM–6:00PM ET, Friday 9:00AM–3:00PM ET |
| Start a return online | Request an RMA through the Returns Center on jomashop.com |
| Email support | Through the Customer Service center on jomashop.com |
| In store | No physical stores — Jomashop is online-only, so all returns go by post |
Frequently Asked Questions
Related Guides
Jomashop’s return policy is workable if you follow its order exactly: get the RMA first, post inside its 10 days, pack the original box inside a shipping carton with the invoice, and ship it insured and tracked. The costs are the real story — you pay the return postage, the original shipping comes out of the refund, and anything at or above $7,000 can carry an 8% fee or be final sale. For a pre-owned watch, the 14-day clock is the tightest deadline in this category, so decide fast and keep every tag, link and warranty card.
Policy Return is an independent guide and is not affiliated with Jomashop. Return policies can change at any time; always confirm the current policy on Jomashop’s official website before making a return.
Checked against Jomashop’s published policy on 9 November 2026. Policies change; the retailer’s official page is the final word.
