Fendi Return Policy: 14 Days From Delivery, Refunded to Your Card
Fendi’s return policy gives you 14 days from the date of delivery to return or exchange an item bought on Fendi.com. The window is short, so the clock matters more here than at most retailers.
A refund goes back to your original payment method, at no charge to you. Fendi issues it once it receives the returned product, or once you prove that you correctly sent it back.
Exchanges are narrower than returns. You can swap for a different size of the same product, or a different colour of the same model and material, and only when the price is the same. Fragrances cannot be returned or exchanged in a store at all.
This guide explains the 14-day rule, the condition test, the exchange limits, and the in-store store-credit rule that catches many shoppers out.
Return Period
14 days (from the date of delivery)
Refund Method
Credited to the original payment method, at no charge
Exchanges
Same price only — different size, or different colour of the same model and material
No Receipt
The purchase receipt must accompany the return — no standard no-receipt route is published
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items bought on Fendi.com | 14 days from delivery | Return Form completed within 14 days; item must then be returned within 14 days of notifying Fendi |
| Exchanges (online) | 14 days from delivery | Different size of the same product, or different colour of the same model and material, same price only |
| In-store returns and exchanges | 14 days from delivery | Selected Fendi flagship stores in the same country or region where the order was delivered |
| Fragrances | 14 days from delivery | Online return form only; cannot be returned or exchanged in store |
| Personalized items | No return | Personalized products cannot be returned |
| Conformity and latent defects | Report within 2 months of discovering the defect | Repair, replacement, price reduction or refund under Fendi’s conformity terms |
| Holiday-season orders | 14 days | No extended holiday return window was published on the pages checked on 5 November 2026 |
How to Return an Item to Fendi
- Act inside 14 days of delivery. Complete the Return Form within 14 days from the date the parcel was delivered to you or to a third party on your behalf. That form is what exercises your right of return.
- Get your return code. Contact Customer Service or follow the online procedure and obtain a return code. Without it, Fendi’s terms do not treat the return as properly started.
- Choose online or in store. For an online return, contact the designated courier for pick-up and attach the printed return label to the package. Or take the item to a selected Fendi flagship store in the same country or region where the order was delivered, where Client Assistants will authorise the return and ship it to the Fendi warehouse.
- Pack it exactly as it arrived. Products must be returned in their original packaging, with the box, accessories, inserts, protection and leaflets. The purchase receipt must go with the return.
- Wait for inspection. Returned items are inspected and processed before Fendi issues a refund or ships replacement items. Fendi can refuse a return that arrives damaged, incomplete, deteriorated or soiled, or that clearly shows use.
How Long Do You Have to Return Items to Fendi?
The window is 14 days from the date of delivery. That is the whole window, and it is counted from delivery, not from the day you ordered.
There is a second 14-day clock inside the first one. Once you have told Fendi you wish to return the purchase, using the return form online, by telephone to Customer Service, or in a Fendi store, the products must be returned within 14 days of that notification. Get the return code promptly, and do not leave the parcel sitting at home after you have started the process.
Fendi also states that the products must be returned within 14 days of the date you informed Fendi of your wish to return. In practice, that means two deadlines run together. Start the Return Form early, ship promptly, and keep proof that you sent the parcel. Fendi states that you assume the risks of the return, and that you are responsible for providing proof of return.
What Condition Must the Item Be In?
Fendi publishes a strict condition test, and every part of it matters:
- Original packaging. The product must come back in its original packaging, including the box, accessories, inserts, protection and leaflets. Fragrances need to be shipped separately, using the original boxes they were delivered in.
- Receipt included. The products must be accompanied by the purchase receipt.
- Unused and unworn. Products must not have been damaged, used, worn or washed. They may be handled and inspected to determine their nature and characteristics, but no more than that.
- Shoe soles intact. The soles of shoes must be perfectly intact. Fendi strongly recommends trying on Fendi shoes on a particularly soft and smooth surface.
- Tags attached. Labels and security tags must still be attached to the products.
- Sealed categories. Fragrances, swimwear and bodysuits can only be returned if the packaging is unopened, with the seal intact.
Fendi reserves the right to refuse returns of products that have been damaged, are incomplete, deteriorated or soiled, or are in any state clearly indicating use. It also reserves the right to refuse products returned after the deadline, or returned without a return form.
Damaged goods being returned must be in the condition in which you received them. Do not attempt to modify, handle or repair them. Fendi also reserves the right to demand compensation for damage caused by negligent conduct when returning products.
Can You Exchange an Item at Fendi?
Yes, but only within tight limits. As an alternative to a refund, you may request an exchange of a product purchased on Fendi.com, in compliance with the same return conditions and the extra rules below.
Exchanges are permitted exclusively for:
- A different size of the same product
- A different colour of the same model and material
The replacement must have the same price as the product you originally bought. If the price of the replacement differs, you cannot exchange it. You must return the product under the normal return procedure, obtain a refund, and place a new order.
Perfumes are expressly excluded from exchange. Fragrances also cannot be returned or exchanged in a store. If you need to return a fragrance, fill in the online return form.
Is Returning Different for Store and Online Purchases?
The 14-day window is the same, but the outcome is different. That difference is the most important thing to understand about Fendi returns.
Online returns are refunded to your original payment method. Fendi refunds all payments made for the product, according to the payment method you chose, once it receives the returned product or you prove that you correctly sent it. Refunds are at no charge to you.
In-store returns work differently. If you return an item bought on Fendi.com to a selected Fendi flagship store and you do not want an exchange, you receive store credit for the full amount equal to the purchase price originally paid. That store credit has a 1-year validity, except where the applicable law provides otherwise.
The same store-credit rule applies to in-store exchanges. You may request an exchange in store for an item with a price equal to or higher than the original item. If the item you choose costs less, you receive store credit for the balance, again with a 1-year validity.
So the choice is real. Return online and your money goes back to your card. Return in a store and you get store credit that lasts a year. If you want cash back to your payment method, use the online route.
In-store availability can be checked through the Store Locator page, by clicking on the store of your choice. Fragrances cannot be returned or exchanged in store under any route.
What Can’t Be Returned to Fendi?
Fendi’s published terms draw a short, firm line:
- Personalized items. Fendi’s FAQ states plainly that it is not possible to return personalized items. The special terms for personalized and specially produced products sit apart from the standard return rules.
- Fragrances in store. Fragrances cannot be returned or exchanged in a store. They can only go back through the online return form, unopened with the seal intact.
- Opened fragrance, swimwear and bodysuit packaging. These categories can only be returned if the packaging is unopened, with the seal intact.
- Used, worn, washed or damaged items. Products that have been damaged, used, worn or washed, or that arrive incomplete, deteriorated or soiled, can be refused.
- Items without a return form or receipt. Fendi can refuse products returned without a return form, and the purchase receipt must accompany every return.
What If Your Fendi Item Is Defective?
Defective products follow a separate route in Fendi’s terms, and the deadline is longer. You must check the products at the time of delivery, to see that they match what you ordered and have no manufacturing or conformity defects.
If a delivered product does not conform to your order, you have the right to have it brought into conformity at no charge, through repair or replacement, unless that remedy is objectively impossible or excessively costly. If repair or replacement is not performed within a reasonable time, or is impossible or excessively costly, you may request an appropriate price reduction or a refund of the purchase price.
The key deadline is this: you lose that right if you do not report the conformity defect to Fendi within two months of the date you discovered the latent defect. Report it promptly, and use the return form, which can be downloaded from Fendi.com, or a report sent by registered mail to C/O Fendi.com, 555 Madison Avenue, New York, NY 10022. In any case, the report must first be sent by email to customercare@fendi.us.
If the product is damaged at delivery, check it in the presence of the carrier and detail all observed damage on the delivery note. Claims follow the procedure in article 7 of Fendi’s terms.
How Are Refunds Issued and How Long Do They Take?
Fendi’s published terms do not state a fixed number of days for a refund to reach your account. What they do state is clear:
| Payment method | How and when the refund arrives |
|---|---|
| Credit or debit card | Refunded to the method of payment used for the purchase, once Fendi receives the returned product or you prove you correctly sent it |
| PayPal | Refunded to your PayPal account; the time to credit the payment instrument depends on PayPal and the banking system |
| Klarna or Affirm | Returns result in an adjustment of the remaining instalments or deferred payment amount, under the provider’s own policies |
| In-store return, no exchange | Store credit for the full purchase price, with a 1-year validity |
Refunds are at no charge to you. Fendi refunds all payments made to Fendi for the product for which withdrawal was exercised.
The refund is credited to the method of payment you used, at no charge.
Does Fendi Charge a Restocking Fee?
No restocking fee is published in Fendi’s US Terms and Conditions of Sale. Refunds are stated to be at no charge to the customer.
The costs that do exist are practical ones. You must return the item in its original packaging, with its receipt, tags and accessories. If the item comes back damaged, incomplete or used, Fendi can refuse it or demand compensation for damage caused by negligent conduct during the return. Keep the packaging, keep the receipt, and ship the parcel with proof of return.
Can You Return to Fendi Without a Receipt?
No, not under the published terms. The products must be accompanied by the purchase receipt. That is one of the numbered conditions in article 7.1 of Fendi’s Terms of Sale.
Fendi’s online store also ties your order to your account. Your order confirmation email includes the number and date of purchase, the product ordered, its price, the amount paid and any right of return. Keep that email. It is the simplest proof of purchase you have, and it sits alongside the receipt Fendi requires in the parcel.
If you ordered by phone, Client Services confirms the order and sends you an email with the details of the purchase and a link to track the delivery. Save that email too.
Fendi Contact Options
| Option | Details |
|---|---|
| Client Services (phone orders and help) | (+1) 888-291-0163 — weekdays 9am to 8pm ET, Saturday 9am to 6pm |
| Customer Service (orders by phone) | Monday to Friday, 10:00am to 7:00pm EST, excluding public holidays |
| Return reports by email | customercare@fendi.us — return reports must first be sent here |
| Return Form | Complete the Return Form on Fendi.com within 14 days from delivery |
| In store | Selected Fendi flagship stores — Client Assistants manage the request; book an appointment at your nearest store |
| Return reports by post | C/O Fendi.com, 555 Madison Avenue, New York, NY 10022 — by registered mail with notice of receipt |
Frequently Asked Questions
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Conclusion
Fendi’s return policy is short, strict and precise. Fourteen days from delivery is the whole window, and the condition test is exact: original packaging, receipt included, tags attached, shoe soles intact, and sealed packaging on fragrances, swimwear and bodysuits.
The two decisions that matter most are where you return and what you exchange. Return online for a refund to your card. Return in a store and you get one-year store credit instead. Exchange only for the same price, the same product in a different size, or the same model and material in a different colour. Get those two choices right, and a Fendi return is straightforward.
Disclaimer: Policy Return is an independent guide and is not affiliated with Fendi. Return policies can change at any time; always confirm the current policy on Fendi’s official website before making a return.
Checked against Fendi’s published policy on 5 November 2026. Policies change; the retailer’s official page is the final word.
