Lulus Return Policy: 30 Days From Delivery, a $6.95 Return Fee and Free Same-Style Exchanges
Lulus gives you 30 days from delivery to return most items, and the return must be postmarked or dropped off at a Happy Returns Return Bar within those 30 days. A $6.95 return shipping fee is deducted per return shipment — unless you choose online store credit, which earns you a credit equal to the fee. Same-style exchanges are free within 30 days, and refunds land 10–14 business days after your return reaches the warehouse. Final sale items cannot come back at all. This guide covers the window, the fee, the free exchange route, and the condition rules that decide whether a return is accepted.
Return Period: 30 days from delivery (postmarked or dropped off)
Return Fee: $6.95 per return shipment
Free Option: Online store credit earns a credit equal to the fee
Refund Timing: 10–14 business days after warehouse receipt
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items | 30 days from delivery | Postmarked or dropped off at a Happy Returns Return Bar within 30 days |
| Same-style exchanges | 30 days from delivery | Free, for the same style in a different size or colour, subject to availability |
| Final sale items | Not returnable | No returns, refunds or exchanges, as marked on the product page |
| Damaged, incorrect or missing items | Report within 30 days | Contact Customer Service inside the window so Lulus can make it right |
| International orders (outside the US and Canada) | 30 days from delivery | Refund-only, with the pre-paid Express DHL return label |
| High-volume returners | May be limited | Lulus may limit return options for customers with a high volume of returns |
| After 30 days | Not accepted | Returns must be postmarked within 30 days of delivery to qualify |
How to Return an Item to Lulus
- Check your window. Count 30 days from the delivery date, not the order date. The return must be postmarked or dropped off at a Happy Returns Return Bar within 30 days of delivery — a return posted on day 31 does not qualify.
- Check the condition. Items must be in new, original condition, unworn, unused, unaltered and unwashed, with all required tags attached — including vendor tags and any return security tags, such as untampered wardrobe ribbons where they are fitted. Keep the original packaging, including protective pouches and shoeboxes for shoes.
- Start the return in the Lulus Return Portal. Log in to your Lulus account and open the Return Portal. The options shown depend on your order, the item’s eligibility and your location. If your return is eligible, you can cancel and resubmit it in the portal for a limited time after submission.
- Choose Happy Returns or mail-in. For a Happy Returns drop-off, generate a QR code in the portal and bring the unpackaged item and the code to a participating Return Bar within 50 miles of the original delivery address — no box, label or printer needed. For a mail-in return, generate the label in the portal (UPS or USPS, depending on weight and location), pack the item in protective outer packaging, and post it.
- Choose your refund method. A refund goes to your original payment method, or to online store credit if you select it. Choosing store credit also earns you a credit equal to the $6.95 return fee, once per order. Allow 10–14 business days after the return arrives at the warehouse for the refund to be processed.
How Long Do You Have to Return Items to Lulus?
The window is 30 days from delivery for orders placed on or after 3 August 2026, when Lulus moved from its old 21-day window to 30 days. The clock starts when the parcel is delivered to you, not when you open it — so a parcel that sits on your porch while you are away is already using up its window. After 30 days, Lulus will no longer accept returns, and the published policy is blunt about it: returns must be postmarked within 30 days of delivery to qualify for a refund.
There is no published grace period and no published late-return route. If you are a few days late, the portal simply will not offer you a return option for that order. That makes the 30-day line a hard one, and it matters most for occasion wear — a dress ordered for a wedding in six weeks can easily be past its return window before the event arrives. Try everything on the day it lands, and start the return the same day you decide.
One timing note for exchanges: the free same-style exchange also runs inside the same 30 days from delivery. A size swap started on day 31 is not covered, even though you are not asking for money back.
Can You Exchange an Item Instead of Returning It?
Yes, and for Lulus shoppers the exchange is usually the better deal. Lulus offers no-cost exchanges for eligible items within 30 days of delivery, for the same style in a different size or colour, subject to availability. The replacement item must be equal to or lower in price than the original — if it is lower, the difference is refunded after the original item is received and processed.
The exchange is free in a way the refund is not: a refund return carries the $6.95 return shipping fee, while an exchange does not. If the dress is right but the size is wrong, exchange it rather than returning it for a refund and placing a new order — you save the fee and the new size ships once the return is under way.
Start the exchange in the same Return Portal as a return. Note the limits: exchanges are for the same style only, so a different dress in a different style is a return plus a new order, not an exchange. And for orders shipped outside the United States, exchanges are not available at all — international returns are refund-only, and a different size, colour or style needs a new order.
What Does the $6.95 Return Fee Cover — and How Do You Avoid It?
Every refund return to Lulus carries a $6.95 return shipping fee, deducted per return shipment. It applies to each return label used, and to each Happy Returns drop-off made with its own QR code. The fee may also be subject to tax under state rules. It is deducted from your refund, so a $50 dress returned for a refund comes back as $43.05, before any other adjustment.
There is one published way to get the fee back. If you create or log in to your Lulus account and choose online store credit as your refund method, Lulus gives you an online store credit equal to the return shipping fee. The limits on that credit are:
- One return shipping credit per order — a second return on the same order does not earn a second credit
- Not available for orders paid with online credit or Klarna — those orders cannot earn the fee credit
- Online credit cannot be converted back to a credit card refund once it is issued or used, so only take the credit if you plan to shop at Lulus again
If you paid with Klarna, refunds follow Klarna’s own policies and cannot go to store credit at all — the refund goes back through Klarna. And remember that the original shipping you paid on the order is not refunded either; the fee is separate from that.
What Can’t Be Returned to Lulus?
Lulus publishes a short exclusion list, and the condition rules do most of the rest. The main entries are:
- Final sale items — marked on the product page, and not eligible for return, refund or store credit
- Items marked non-returnable — flagged on the product page at the time of purchase
- Worn, used, altered or washed items — returns must be in new, original condition
- Items with tags removed or tampered with — including vendor tags and return security tags such as wardrobe ribbons; a removed ribbon makes the item ineligible
- Items returned without their original packaging — protective pouches, shoeboxes and similar packaging must be included
- Items outside the 30-day window — a return postmarked after 30 days from delivery does not qualify
Returns that do not meet these requirements will be denied. A denied return is a real risk with occasion dresses: trying a dress on with makeup, removing the security ribbon to see the fit properly, or washing a dress before deciding all break the condition rules. Keep the tags and ribbons intact, try the item on over clean skin without makeup or perfume, and keep the packaging until you are sure.
There are also limits tied to the customer rather than the item. Customers with a high volume of returns may have limited return options — Lulus says so in its published policy, and only the return methods you are eligible for appear in the portal. And a return label placed directly on the product packaging, rather than on protective outer packaging, may result in the return being denied.
How Are Refunds Issued and How Long Do They Take?
Refunds are issued once the return arrives at the Lulus warehouse and is processed — not when you post it, and not when the carrier scans it. Allow 10–14 business days for returns to be processed after arriving at the warehouse, and you will get a confirmation email once the refund has been issued.
| Return route | How the refund timing works |
|---|---|
| Refund to original payment method | 10–14 business days after the return arrives at the warehouse; less the $6.95 return fee |
| Refund as online store credit | 10–14 business days after warehouse receipt, plus a credit equal to the $6.95 fee (once per order) |
| Same-style exchange | Free; replacement ships under the exchange process, price difference refunded if lower |
| Klarna orders | Refunded under Klarna’s policies; store credit is not available |
| Damaged, incorrect or missing items | Contact Customer Service within 30 days so Lulus can make it right before you start a return |
A few refund notes matter. Final sale items are not eligible for return, refund or store credit, so there is no refund route for them at all. Online credit cannot be converted back to a credit card refund once issued or used. And if your return takes longer than 14 business days after the warehouse received it, contact Customer Service with your order number and tracking details.
Location limits can also slow a return down. Alaska and Hawaii may not be eligible for return labels or Happy Returns QR code returns, and Lulus does not provide pre-paid return options to US Territories or APO/FPO addresses. If no label or QR code is available for your address, ship the return yourself using an insured carrier to the return address provided.
Does Lulus Extend Returns for the Holidays?
No — and this is worth knowing before you buy Lulus for a Christmas party or a New Year event. As of 10 November 2026, Lulus has published no extended holiday return window on its official Return Policy page: no January deadline for December purchases. The standard 30-day window applies in December exactly as it does in June.
That still covers most party buying if you order late. A dress delivered on 15 December can go back until mid-January, which is enough for a Christmas or New Year event. But a dress delivered in late November is already past its window by Christmas, so it cannot come back at all — not even for store credit. Order occasion wear as close to the event as shipping allows, try it on the day it arrives, and start the return the same day if it does not work.
Lulus Contact Options
| Option | Details |
|---|---|
| Customer Service (phone) | 1-866-918-5858, Monday to Friday, 5:00 a.m. to 5:00 p.m. PST |
| Customer Service (text) | 530-203-6882 |
| Customer Service (email) | love@lulus.com |
| Live chat | Available on lulus.com through the Help Centre |
| Return Portal | Start returns and exchanges at lulus.com in your account |
| Damaged or wrong items | Contact Customer Service within the 30-day return window before starting a return |
Frequently Asked Questions
Related Guides
- Fashion Nova Return Policy
- Express Return Policy
- Abercrombie Return Policy
- Aerie Return Policy
- Everlane Return Policy
- Gap Return Policy
- Anthropologie Return Policy
- Free People Return Policy
- Hello Molly Return Policy
Lulus’s return policy is fair but tight: 30 days from delivery, a $6.95 fee on refund returns, free same-style exchanges, and refunds in 10–14 business days. The rules that matter most are the condition rules — new, unworn, tags and security ribbons intact, original packaging kept — and the postmark deadline, because a return posted on day 31 does not qualify. Choose store credit if you will shop at Lulus again and the fee comes back to you; exchange rather than refund if only the size is wrong; and try occasion wear the day it arrives.
Disclaimer: Policy Return is an independent guide and is not affiliated with Lulus. Return policies can change at any time; always confirm the current policy on Lulus’s official website before making a return.
Checked against Lulus’s published policy on 10 November 2026. Policies change; the retailer’s official page is the final word.
