Net-A-Porter Return Policy: 28 Days to Return, Free Label Within 14 Days
NET-A-PORTER’s US return policy gives you 28 days from the day you receive your order to request a return or exchange and send the items back. The return is free if you use the pre-printed label and drop the parcel at a UPS Access Point within 14 days of receiving your order — after that, $9.95 plus tax is deducted from your refund. Items must come back unused, with all NET-A-PORTER tags and designer labels still attached, and you can choose your refund as store credit or back to your original payment method. This guide explains the 14-day free label rule, what cannot be returned, and how fast each refund method pays out.
Return Period
28 days from receiving your order
Free Returns
With the pre-printed label, dropped at a UPS Access Point within 14 days
Late Return Fee
$9.95 plus tax deducted from your refund after 14 days
Refund Timing
Credit card within 10 working days; PayPal or store credit within 24 hours
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items (US) | 28 days from receiving your order | Unused, with all NET-A-PORTER tags and designer labels attached |
| Free return shipping | Within 14 days of receiving your order | Use the pre-printed label and drop off at a UPS Access Point |
| Return shipping after 14 days | Still within the 28 days | $9.95 plus tax is deducted from your refund |
| Exchanges (same item, different size) | 28 days from receiving your order | Free, subject to stock availability |
| Returns after 28 days | At NET-A-PORTER’s discretion only | May be accepted, but refunded as store credit only |
| Final Sale items | Not returnable | No refund or exchange, even inside 28 days |
| Fragrance, nail polish, candles, aerosols | Not returnable | Final sale because of transport restrictions |
How to Return an Item to Net-A-Porter
- Create your return in your account. Sign in to your NET-A-PORTER account, open the order and select “Create Exchange/Return”. Choose the items and the reason for the return. If you are not a registered user, you can create the return from your order details instead.
- Choose refund or exchange. You can ask for a refund or an exchange. Exchanges are for the same item in a different size, subject to stock. If you want a different product altogether, return the item for store credit and place a new order.
- Use the pre-printed return label. Your order includes a pre-printed return label. Attach it to the parcel and make sure every item is unused, with all NET-A-PORTER tags and designer labels still attached, and in its original packaging where it came with one.
- Drop the parcel off within 14 days for a free return. Take the parcel to a UPS Access Point or a FedEx location within 14 days of receiving your order and the return shipping is free. After 14 days, $9.95 plus tax is deducted from your refund, so do not leave the parcel sitting at home.
- Wait for your refund. Once NET-A-PORTER receives your return, the refund is processed to your chosen method — store credit or your original payment method. Credit card refunds take up to 10 working days; PayPal or store credit arrive within 24 hours.
How Long Do You Have to Return Items to Net-A-Porter?
The standard window is 28 days from the day you receive your order. Both steps must happen inside those 28 days: you must request the return and send the items back. A return requested on day 27 but posted on day 30 is outside the window.
Inside the 28 days there is a second, shorter deadline that decides whether the return is free. If you drop the parcel at a UPS Access Point within 14 days of receiving your order, using the pre-printed label, the return shipping costs you nothing. From day 15 to day 28, the return is still accepted, but $9.95 plus tax is deducted from your refund. After 28 days, returns may be accepted only at NET-A-PORTER’s discretion, and any refund would be store credit only — so treat day 28 as a hard stop.
One more condition applies to every return: the item must be returned unused, with all NET-A-PORTER tags and designer labels still attached. Returns that do not meet the condition are sent back to you with no refund processed, so try items on carefully and keep every tag on until you have decided.
Can You Exchange an Item at Net-A-Porter?
Yes, and exchanges are free. You can exchange an item for the same item in a different size, subject to stock availability, and no return fee is charged on an exchange. Create the exchange from your account in the same way as a return, and use the pre-printed label to send the item back.
If you want a different product rather than a different size, there is no direct swap. NET-A-PORTER suggests you return the item for store credit and then purchase the new item separately. That way you are not waiting on a replacement that does not exist in the exchange system, and your credit is ready to spend as soon as the return is processed.
Can You Return a Gift You Received?
Yes, under the same 28-day rule. A gift bought from NET-A-PORTER can be returned or exchanged within 28 days of the recipient receiving it, as long as it is unused with all tags and designer labels attached. You can choose to receive the refund as store credit to a NET-A-PORTER account or back to the original payment method — if you choose the original payment method, the money goes back to the person who paid for the gift.
Keep the gift’s packing slip and the pre-printed return label that came in the box, because the return is created from the order details. If the label is missing, you can request another one from the “My Orders” section of an account, or by contacting Customer Care.
What Can’t Be Returned to Net-A-Porter?
NET-A-PORTER publishes a short list of items that are not eligible for return or exchange:
- Final Sale items — anything marked “Final Sale” cannot be returned or exchanged
- Fragrance, nail polish, candles and aerosols — final sale because of transport restrictions
- Personalized items — monogrammed products and other items made for you
- Lingerie and swimwear without their hygiene stickers — these must be tried on over underwear, and returns are rejected if the item has been worn or the protective adhesive strip has been removed
- Beauty products that have been opened or used — seals must be intact
There is also a condition rule that acts like an exclusion. Any item returned without its NET-A-PORTER tags or designer labels, or in used condition, will be sent back to you with no refund processed. Photograph the item and its tags before you seal the box, and keep the tracking number until the refund lands.
Does Net-A-Porter Charge a Restocking Fee?
No. NET-A-PORTER’s published US policy lists no restocking fee. The only charge you may face is the $9.95 plus tax return shipping deduction, and that applies only if you send the return back more than 14 days after receiving your order. Use the pre-printed label within the first 14 days and the return costs you nothing.
Your original delivery cost is also non-refundable, unless the item you received was damaged or faulty. That is standard for NET-A-PORTER: the refund covers the value of the item only, not the shipping you paid to get it to you in the first place.
How Are Refunds Issued and How Long Do They Take?
Once NET-A-PORTER receives your return, you can choose how the refund reaches you. The timing depends on the method you pick:
| Refund method | How and when the refund arrives |
|---|---|
| Credit or debit card | Within 10 working days of NET-A-PORTER receiving your return |
| PayPal | Within 24 hours of the return being processed |
| Store credit to your NET-A-PORTER account | Within 24 hours of the return being processed |
| Original delivery cost | Non-refundable, unless the item arrived damaged or faulty |
Note the split in the card timeline: NET-A-PORTER’s 10 working days covers NET-A-PORTER issuing the refund, and your bank’s own posting time comes on top of that. During sale periods, processing can run slower than usual, so allow extra time in January and after major sales. If your refund has not arrived after 10 working days, contact Customer Care with your order number and return tracking details.
Does Net-A-Porter Extend Returns for the Holidays?
No — and this matters if a designer piece is a Christmas gift. As of 11 November 2026, NET-A-PORTER had published no extended holiday return window for the 2026 season on its official pages. The standard rule applies in December exactly as it does in June: 28 days from receiving the order, with free return shipping only inside the first 14 days.
That still covers most gift-giving if the order arrives late. An order delivered on 20 December can be returned until mid-January, as long as the tags stay on and the item is unused. But the clock runs from delivery, not from Christmas Day — an order delivered in early November is already past its free-return window by Christmas, and its 28 days run out in early December. Keep the packing slip with the gift, or keep it yourself until the recipient has decided.
Is Returning Different for Store and Online Purchases?
NET-A-PORTER is an online-only retailer in the US, so there is no in-store return route. Every return starts online, from your account or your order details, and goes back by courier. Drop the parcel at a UPS Access Point or a FedEx location using the pre-printed label, or use your own courier if you prefer — though NET-A-PORTER recommends its own service so the return is protected and insured.
Returns must be sent back from the same country they were delivered to. If you send a US order back from another country, you may face extra charges and customs delays. The US returns address on the label is NET-A-PORTER DC2, 725 Darlington Avenue, Mahwah, NJ 07430.
Net-A-Porter Contact Options
| Option | Details |
|---|---|
| Customer Care (phone, US) | (877) 678-9627, 24 hours a day, 7 days a week |
| Customer Care (email, US) | customercare.usa@net-a-porter.com |
| Customer Care (email, general) | customercare@net-a-porter.com |
| Create a return or exchange | Sign in to your NET-A-PORTER account and open your order |
| Returns drop-off | UPS Access Point or FedEx location, using the pre-printed label |
Net-A-Porter on Social Media
Follow NET-A-PORTER on Instagram at https://www.instagram.com/netaporter · Facebook at https://www.facebook.com/netaporter · X (Twitter) at https://twitter.com/NETAPORTER · YouTube at https://www.youtube.com/@netaporter. These are NET-A-PORTER’s official brand profiles. NET-A-PORTER does not handle returns through social media — for anything about an order, create the return in your account or contact Customer Care on (877) 678-9627.
Frequently Asked Questions
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Conclusion
NET-A-PORTER’s US return policy is generous on time and strict on condition: 28 days to decide is a long window for luxury fashion, but the free return only lasts 14 days, and an item without its tags comes straight back to you with no refund. Drop the parcel off inside the first two weeks, keep every designer label attached, and choose store credit if you want the money back within a day. Do those things and a NET-A-PORTER return is quick, free and painless.
Disclaimer: Policy Return is an independent guide and is not affiliated with Net-A-Porter. Return policies can change at any time; always confirm the current policy on Net-A-Porter’s official website before making a return.
Checked against Net-A-Porter’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
