Reformation Return Policy: 30 Days, Free In-Store Returns and an $8 Mail Fee
Reformation gives you 30 days to return most items for a full refund, as long as they are in new condition with all original tags still attached. Online orders can be returned by mail or in store, and in-store returns are free, while a mailed return from the U.S. carries an $8 fee that comes out of your refund. Refunds go back to your original form of payment and usually arrive within 5–10 business days after your return is processed. This guide covers the full Reformation return policy, what cannot be returned, how exchanges work, and how to get your money back without losing the fee.
Return Period
30 days (from delivery online, from purchase in store)
Mail Return Fee
$8 per U.S. order (in-store returns are free)
Refund Time
5–10 business days after processing
No Receipt
Returns need the item in new condition with original tags — keep your order confirmation
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Online orders (U.S.) | 30 days from delivery | New condition, original tags attached, original packaging where it applies |
| In-store purchases | 30 days from purchase | Return to the store in the same country where you bought it |
| Exchanges (U.S.) | 30 days from delivery | Free size or colour exchange; no fee for Friends with Benefits members who keep at least one item from their order |
| International orders | 30 days from receipt | Return must be dropped off and scanned within 30 days; return fee varies by country |
| Final Sale items | No returns | Marked Final Sale means no refund, credit or exchange |
| Apothecary, lingerie, hosiery, vintage, digital items | No returns | These categories are final sale |
| Shoes | 30 days | Shoe box must not be damaged or used as the shipping box |
How to Return an Item to Reformation
- Check the 30-day window first. Online orders have 30 days from the date your order was delivered. In-store purchases have 30 days from the date you bought them. Once you are past the window, the return option disappears, so do not wait.
- Make sure the item is in new condition. It must be unworn, unwashed, undamaged and unused, with all original tags attached and any original packaging, dust bags or boxes included. Shoes need their box in good shape, and the box must not be used as the outer shipping box.
- Start the return on Reformation’s website. Sign in to your account, open your order and choose the return option. The site will give you a prepaid return label for a mailed return. Only use Reformation’s prepaid label: if you ship with your own method and the parcel is lost, Reformation will not refund you.
- Pack it carefully and send it back. Put the item in its original packaging with the tags on. For a mailed return, attach the prepaid label and drop the parcel with the courier shown on the label. The $8 U.S. return fee is taken from your refund.
- Or take it to a store instead. Most items bought online can be returned to any Reformation store, and in-store returns are free. Bring the item with its tags and your order confirmation. In-store purchases must go back to a store in the same country where you bought them.
- Wait for processing and your refund. Once Reformation receives your return, allow 3–4 business days for it to be processed. Your refund is then issued to your original payment method within 5–10 business days.
How Long Do You Have to Return Items to Reformation?
The standard window is 30 days, but the clock starts at a different point depending on how you bought. For online orders, the 30 days run from the date your order was delivered. For in-store purchases, the 30 days run from the date of purchase. International orders follow the same 30-day rule, measured from the date you received the order, and the return must be dropped off and scanned by the courier within that time.
One detail matters more than the rest: the item must be in new condition with its original tags attached. A dress that has been worn, washed or damaged does not qualify, and removing the tags ends the return. Reformation also watches returns for misuse of the policy, so repeated returns of worn items can be refused. Keep the receipt or order confirmation, the tags and the original packaging until you are sure you are keeping the item.
Does Reformation Charge a Fee to Return?
Yes, for mailed returns in the U.S. A return sent back by mail carries an $8 fee per order, which is deducted from your refund. There are three ways to avoid it. Return the item in store and there is no fee. Choose an exchange instead of a refund and no return shipping fee applies. Friends with Benefits loyalty members who keep at least one item from their order pay no fee either.
International returns are not free: the fee depends on the country, for example £6 in the UK, $10 CAD in Canada and €7 in the Eurozone, while returns are free in France, the UAE and Mexico. Reformation gives international customers a prepaid label through its self-service portal, and pick-ups are not included in that service. If you live in London or Toronto, you can also return an online order to a store. One cost that is never refunded on international orders is duties and taxes, except on orders shipping to Canada.
Can You Exchange Instead of Returning?
Yes, within the U.S. Reformation accepts exchanges within 30 days of your order delivery date, both in store and online. You can swap for a different size or colour of the same style, and the exchange itself carries no return shipping fee. If the new item costs more than the one you sent back, you pay the difference.
Outside the U.S., Reformation does not offer automatic exchanges. If you want a different size or colour, return the original item and place a new order. The same applies to customised or one-of-a-kind items: contact customer service before returning them, because the standard self-service route may not cover them.
There is also an Instant Ref Credit option. When you start a return online, you can choose to receive store credit immediately instead of waiting for the refund. The credit is refundable to your original payment method if you do not use it, which makes it a useful way to shop again straight away without waiting for the bank.
What Can’t Be Returned to Reformation?
Reformation publishes a clear list of items that are not eligible for return or exchange:
- Final Sale items — anything marked Final Sale cannot be returned for a refund, credit or exchange
- Apothecary — beauty and body products in this range
- Lingerie and underwear
- Hosiery
- Vintage items
- Digital items
- Pierced jewelry
- Eyewear
- Climate credits
Shoes have their own rule. Reformation will not accept a return if there is significant damage to the shoe box, or if the shoe box has been used as the shipping box. Swimwear and delicate fabrics need the same care as any other item: unworn, unwashed and with tags on. If an item arrives damaged or faulty, contact customer service straight away rather than starting a standard return, so the team can put it right.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches Reformation, the team needs 3–4 business days to check and process it. After that, your refund is issued to the original form of payment you used for the order, and it should land within 5–10 business days. Your bank or card issuer controls the final posting time, so the money can take a little longer to show on your statement.
| Refund method | How and when the refund arrives |
|---|---|
| Original payment method | Refunded to the card or account you paid with, within 5–10 business days after processing |
| Instant Ref Credit | Store credit issued immediately when you start the return; refundable to your original payment method if unused |
| Gift returns | Store credit, with proof of the original order |
| Afterpay purchases | Refund goes through Afterpay first, then to you; Reformation cannot refund you directly |
If you paid with Afterpay, the refund follows Afterpay’s own process, so expect it to appear through your Afterpay account rather than as a direct card credit. Duties and taxes paid on international orders are not refundable, except on orders shipping to Canada.
Can You Return a Gift You Received?
Yes, with proof of the original order. A gift returned to Reformation is refunded as store credit rather than cash or a refund to the buyer’s card. Bring the item in new condition with its tags attached, plus the order details, and the store can issue the credit. The 30-day window still applies, so do not leave a gift return until the last minute.
If you are the buyer and you want to return a gift you purchased, the normal rules apply: 30 days, new condition, tags on, and the refund goes to your original payment method. Keep the gift receipt or order confirmation with the item, because it makes the return much smoother.
Is Returning Different for Store and Online Purchases?
The window is the same 30 days, but the route is different. An item bought in a store must be returned to a store, in the same country where you bought it, within 30 days of purchase, for a full refund to your original form of payment. An item bought online gives you both routes: send it back by mail with the prepaid label, or take it to any Reformation store for a free return.
One practical difference is the fee. Mailed returns cost $8, while in-store returns cost nothing. Another is exchanges: online and in-store exchanges are both available in the U.S., but international customers cannot exchange at all and must return and reorder. If you bought online and live near a store, the in-store route is almost always the better choice — it is free, faster, and you can try the replacement size on the spot.
Reformation Contact Options
| Option | Details |
|---|---|
| love@thereformation.com | |
| Text | 1-855-756-0560 |
| Customer service hours | 7:00 AM to 7:00 PM PST |
| Start a return online | Sign in to your account on thereformation.com and open your order |
| In store | Return online orders to any Reformation store; in-store purchases go back to a store in the same country |
Reformation on Social Media
Reformation is active on social media, where it announces sales, new arrivals and promotions. Its official profiles include: Instagram · Facebook · Pinterest · TikTok. Reformation does not handle returns through social media. For anything about a return, use the email or text number in the contact table above.
Frequently Asked Questions
Related Guides
- Free People Return Policy
- Anthropologie Return Policy
- Madewell Return Policy
- Everlane Return Policy
- Aritzia Return Policy
- J.Crew Return Policy
- Banana Republic Return Policy
- Nordstrom Return Policy
- ASOS Return Policy
Conclusion
Reformation’s return policy is simple once you know the three numbers: 30 days, $8 for a mailed return, and 5–10 business days for the refund. Keep the tags on, keep the shoe box safe, and take the item to a store if you can — the return is free and the refund starts sooner. Check the Final Sale label before you buy, because those pieces cannot come back at all.
Disclaimer: Policy Return is an independent guide and is not affiliated with Reformation. Return policies can change at any time; always confirm the current policy on Reformation’s official website before making a return.
Checked against Reformation’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
