Ruggable Return Policy: 30 Days From Delivery, a $10–$40 Fee, and 60 Days for the Holidays
Ruggable’s Life Happens Guarantee gives you 30 days from delivery to return a rug for any reason, as long as it shows only normal wear and tear. The return is not free: a processing fee of $10, $25 or $40 is deducted from your refund depending on the size of the item. For the holidays, purchases made from 2 November to 25 December 2026 get an extended 60-day window instead. Refunds go back to your original payment method within 14 business days of Ruggable receiving the return. This guide explains the window, the fee tiers, what cannot go back, and how to start a return.
Return Period: 30 days from delivery (60 days for holiday purchases 2 Nov–25 Dec 2026)
Processing Fee: $10 small, $25 medium, $40 large — deducted from the refund
Refund Time: Within 14 business days of Ruggable receiving the return
Exchanges: 30 days (60 days in the holiday window), one exchange per item
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most rugs, covers and pads | 30 days from delivery | Normal wear and tear only; processing fee applies |
| Holiday purchases (2 Nov–25 Dec 2026) | 60 days from delivery | Extended window under the Life Happens Guarantee |
| Exchanges | 30 days from delivery (60 days in the holiday window) | One exchange per item; item-type eligibility rules apply |
| Doormats, bath mats, pillows, pet beds, small rugs | 30 days from delivery | Tier 1 fee: $10 |
| Medium rugs and play mats | 30 days from delivery | Tier 2 fee: $25 |
| Large rugs | 30 days from delivery | Tier 3 fee: $40 |
| Final Sale, Spot Cleaner & Stain Remover, gift cards, swatches | Not returnable | Excluded from returns and exchanges |
| Items bought from another retailer | That seller’s policy | Must be returned through the original seller |
How to Return an Item to Ruggable
- Check your delivery date. You have 30 days from delivery — or 60 days if your purchase was made between 2 November and 25 December 2026. The rug must show only normal wear and tear: minor pet hair, signs of washing and everyday use are all acceptable.
- Start the return online. Use the Start a Return link on Ruggable’s return policy page, or go through the self-service returns portal with your order number and shipping ZIP code. Ruggable will email you a prepaid FedEx return label.
- Pack it properly. Returns must be sent back in the original packaging or similar protective packaging. If you bought a Two-Piece Rug System, both pieces — the Rug Cover and the Rug Pad — must go back together.
- Ship it back. Attach the prepaid FedEx label and drop the parcel off. Ruggable only issues return labels to customers in the United States, so the mail-back route is a US one.
- Wait for the refund. Once Ruggable receives your return, your refund is processed within 14 business days back to your original payment method, minus the processing fee for your item’s size tier. If you paid with more than one method, the refund is split back across those methods in the same proportions.
How Long Do You Have to Return Items to Ruggable?
The standard window is 30 days from delivery, and it is a change-of-mind window — you can return a rug for any reason inside it, not only if it is faulty. The clock runs from delivery, not from the order date, which matters because Ruggable products are made to order and can take time to arrive. The condition rule is forgiving by rug standards: minor pet hair, signs of washing and everyday use count as normal wear and tear and are acceptable for return. Only damage beyond normal wear and tear can disqualify a return.
For the holidays, the window doubles. Eligible purchases made on Ruggable.com from 2 November through 25 December 2026 can be returned within 60 days of delivery. Outside that purchase window, the standard 30 days applies — so a rug bought on 1 November gets 30 days, and one bought on 2 November gets 60. If you are buying a rug as a gift, the holiday window is the one to aim for.
What Does a Ruggable Return Cost?
Every return carries a processing fee, deducted from your refund, and the amount depends on the size and type of item:
| Tier | Fee | Items |
|---|---|---|
| Tier 1 | $10 | Doormats, bath mats, pillows, pet beds, and select small rug sizes (2×3, 2×5, 2×6, 2.5×7, 2.5×10) |
| Tier 2 | $25 | Medium rug sizes (3×5, 4×6, 5×7, 6×9, 6.5×9.5, 2.5×12) and play mats |
| Tier 3 | $40 | Large rug sizes (8×10, 9×12, 10×14, 6′ round, 8′ round) |
The fee is per item, and it is the only deduction Ruggable makes — there is no separate restocking fee, and the return label itself is prepaid by Ruggable. One cost that is not refunded: express shipping fees are non-refundable on returns, so if you paid extra for fast delivery, that part of the order does not come back. Standard shipping within the contiguous US is free on the way out, so for most buyers the tier fee is the whole cost of changing their mind.
What Can’t Be Returned to Ruggable?
Ruggable’s exclusion list is short, and it applies to returns and exchanges alike:
- Products marked Final Sale — not eligible for return or exchange
- Spot Cleaner & Stain Remover — not returnable
- Gift cards — Ruggable E-Gift Cards do not expire, but they are non-refundable and cannot be cancelled or returned
- Sample swatches — the 10″x10″ samples you order to check texture and colour cannot be returned
- Damage beyond normal wear and tear — a rug returned with damage beyond everyday use may not qualify for a refund
- Items bought from a third-party retailer or website — these must be returned through the original seller, not through Ruggable
Two practical rules sit alongside the list. If several items arrived in the same package and you want to return one of them, contact Customer Care first for help with the return. And a Two-Piece Rug System is treated as a single product: the cover and the pad must be returned together, so do not send one back and keep the other.
Can You Exchange a Ruggable Rug Instead?
Yes, and for many buyers it is the better option. Eligible purchases can be exchanged within 30 days of delivery, or within 60 days if bought in the holiday window of 2 November to 25 December 2026. Exchanges follow item-type eligibility rules, and each item can only be exchanged once — so choose the replacement carefully, because there is no second swap. Start an exchange through the same returns portal as a return, and see the full Exchange Policy on Ruggable’s site for the item-by-item rules. If you are unsure between two sizes, the swatch samples and the rug size guide on Ruggable’s site are worth using before you order, since a wrong size costs a fee to fix.
How Are Refunds Issued and How Long Do They Take?
Once Ruggable receives your return, the refund is processed within 14 business days to your original payment method, minus the processing fee for the item’s tier:
| Payment method | How and when the refund arrives |
|---|---|
| Original payment method (card, PayPal, Shop Pay, Apple Pay, Google Pay, Venmo, Afterpay, Klarna) | Refund within 14 business days of Ruggable receiving the return, minus the $10, $25 or $40 processing fee |
| Multiple payment methods used | Refund is split back across those methods in the same proportions |
| Express shipping fees | Non-refundable — not returned with the refund |
The 14 business days is the time Ruggable takes to process the refund after the return arrives; your bank or payment provider then needs its own time to show the credit. If your refund has not appeared after that window, contact Customer Care with your order number and return tracking details.
Can You Cancel a Ruggable Order?
Sometimes — but the window is very short, because Ruggable products are made to order. You can cancel instantly within 1 hour of placing the order, using the Cancel Order button on your order confirmation or checkout status page. After that first hour, you need to contact Customer Care at support@ruggable.com to see if the order can still be cancelled before it ships. Once the order has shipped, cancellation is no longer possible and the return route is the only option. If you think you may have ordered the wrong size or colour, act inside that first hour — after it, you are relying on the goodwill of the production schedule.
What About Faulty Rugs and the Warranty?
A return for change of mind and a claim for a defect are two different things. Beyond the return window, eligible Ruggable products carry a one-year limited warranty covering defects in materials and workmanship. To file a warranty claim, email support@ruggable.com with your proof of purchase and at least one image of the affected product. That warranty is separate from the 30-day Life Happens Guarantee: a rug that arrives damaged or develops a manufacturing fault inside the first year is a warranty matter, not a return, and it is handled by email rather than through the returns portal.
Ruggable Contact Options
| Option | Details |
|---|---|
| Returns portal | Start a return or exchange online with your order number and shipping ZIP code |
| support@ruggable.com — Customer Care replies within 24 hours, often sooner | |
| Warranty claims | support@ruggable.com with proof of purchase and a photo of the defect |
| Order tracking | Order Tracker on ruggable.com, plus FedEx tracking once the order ships |
| Cancellations | Cancel Order button within 1 hour of ordering; after that, email Customer Care |
Frequently Asked Questions
Related Guides
- Crate & Barrel Return Policy
- Pottery Barn Return Policy
- At Home Return Policy
- HomeGoods Return Policy
- IKEA Return Policy
- Kirkland’s Return Policy
- Living Spaces Return Policy
- Article Furniture Return Policy
- Overstock Return Policy
- Ashley Furniture Return Policy
Conclusion
Ruggable’s return policy is honest about its one cost: the rug goes back, but $10 to $40 of the refund stays behind as a processing fee. Everything else is generous — 30 days from delivery for any reason, 60 days in the holiday window, normal wear and tear accepted, and a refund within 14 business days. Measure the room before you order, use a swatch if you are unsure about the colour, and remember that a wrong size is fixable once by exchange. Do that, and the fee is the only surprise in the whole process.
Disclaimer: Policy Return is an independent guide and is not affiliated with Ruggable. Return policies can change at any time; always confirm the current policy on Ruggable’s official website before making a return.
Checked against Ruggable’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
