Rooms To Go Return Policy: 48 Hours to Return, 90 Nights to Try a Mattress

Rooms To Go has one of the strictest return policies in furniture retail: online purchases can be returned only within 48 hours of delivery, and only if the merchandise was not as expected. Showroom purchases are stricter still — once furniture has been delivered to you in good condition, there is no refund and no cancellation. The bright spot is the mattress: every mattress comes with a 90-night sleep trial, with a one-time exchange between day 30 and day 90. This guide explains the 48-hour rule for online and in-store buys, the cancellation windows, the mattress trial, and how refunds are paid.

Return Windows at a Glance

Category	Return window	Good to know
Online orders	48 hours from delivery	Only if the merchandise was not as expected; delivery charge not refunded
Online order cancellation	Until loaded on the truck, generally 3 days before delivery	Express/Next Day orders cannot be cancelled
In-store purchase cancellation	48 hours from purchase for a full refund	After 48 hours but before delivery, only 80% is refunded
In-store purchases after delivery	No returns	No refund or cancellation once delivered in good condition
Mattresses	90-night sleep trial	One-time exchange between day 30 and day 90; exchange fees apply
Damaged merchandise	Report within 48 hours of delivery	After 48 hours, Rooms To Go will repair or replace at its discretion
Special orders, Express/Next Day	No refunds after delivery	These orders cannot be cancelled once delivered

How to Return an Item to Rooms To Go

1. Act within 48 hours of delivery. Online purchases can be returned only within 48 hours of delivery, and only if the merchandise was not as expected. The clock is short, so inspect your furniture the moment it arrives.
2. Call Internet Sales Support on 1-888-709-5380. Online returns are started by phone, not through a self-service portal. Have your original sales order number ready — the team will need it to give you return instructions.
3. Return the merchandise in the condition it arrived in. You are responsible for returning the item in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at your expense. Larger furniture will need the delivery arrangement the support team gives you.
4. Report damage immediately. If anything arrived damaged, report it within 48 hours of delivery. After that window, Rooms To Go will repair or replace the merchandise at its discretion rather than refunding it.
5. Wait for your refund. Once the merchandise has been returned, refunds may take up to 10 business days to process. The refund covers the purchase price plus tax, but not the delivery charge.

How Long Do You Have to Return Items to Rooms To Go?

For online orders, the answer is 48 hours from delivery — and only if the item was not as expected. That is one of the shortest windows of any major furniture retailer, and it means you should open, inspect and test every piece on the day it arrives. A sofa that looked right in the showroom but wrong in your living room still has to go back within those two days.

For showroom purchases, the honest answer is that there is no return window at all after delivery. Once furniture bought in a store has been delivered to you in good condition, Rooms To Go will not refund it and the sale cannot be cancelled. The only protection for a showroom buy is the 48-hour cancellation window before delivery: cancel within 48 hours of purchase for a full refund, or cancel after 48 hours but before delivery for an 80% refund. Special orders and Express or Next Day delivery orders have no refund at all once delivered.

The one generous exception is the mattress sleep trial, covered in detail below. Mattresses get 90 nights, because comfort cannot be judged in 48 hours.

Can You Cancel a Rooms To Go Order?

Yes, but only before the furniture is loaded on the truck. For online orders, cancellation is possible only until the merchandise is loaded on the truck for delivery, which is generally three days before the delivery date. Once it is loaded, the order cannot be cancelled and is treated as a return instead. Express and Next Day Delivery orders cannot be cancelled at all.

For in-store purchases, the cancellation terms are written into the terms of sale. Cancel within 48 hours of the date of purchase and you receive a total refund of everything you paid. Cancel after 48 hours but before delivery and only 80% of the purchase price is refunded. If you paid by credit account, the refund is credited to that account; any other refund is made by check and mailed to you.

One cost is never refunded in either case: once merchandise has been delivered, delivery fees are non-refundable. Refunds for cancellations may take up to 10 business days to process.

What About the 90-Night Mattress Sleep Trial?

Mattresses are the one Rooms To Go product with a genuinely long trial. Every mattress comes with a 90-night Mattress Sleep Trial, built around a 30-night adjustment period. Rooms To Go asks you to sleep on the new mattress for at least 30 nights so your body can get used to the new support system before you judge it.

If you are still not satisfied after that adjustment period, you can arrange a one-time exchange for a different mattress between day 30 and day 90 of delivery. The replacement is usually a mattress of equal or greater value, and exchange fees apply. The mattress must be in good condition — a stained, torn or damaged mattress will not qualify. Note that the trial is an exchange, not a refund: you swap the mattress, you do not get your money back. Showroom mattress purchases follow the same trial terms, even though other showroom furniture cannot be returned after delivery.

What Can’t Be Returned to Rooms To Go?

Rooms To Go’s exclusions are wider than most retailers, because the whole policy is built around the 48-hour rule:

• In-store purchases after delivery — no refund or cancellation once delivered in good condition
• Special orders — no refunds after delivery
• Express and Next Day Delivery orders — no cancellation, and no refund after delivery
• Merchandise sold “As Is” — not eligible for return, exchange, allowance, refund or service
• Delivery charges — never refunded once the merchandise has been delivered
• Commercial use — furniture bought for commercial settings or rental properties is not covered by the warranty

Damage is handled separately from returns. If merchandise arrives damaged, or is damaged for reasons that are not your fault, you have 48 hours after delivery to report it. After that, Rooms To Go will repair or replace the item at its discretion. Defects in materials or workmanship are covered by a one-year limited warranty from the date of delivery, which is separate from the return policy and covers repair or replacement rather than a refund.

How Are Refunds Issued and How Long Do They Take?

Refunds may take up to 10 business days to process once the merchandise has been returned to Rooms To Go. The refund covers the purchase price of the merchandise plus tax, but not the delivery charge. How the money reaches you depends on how you paid.

Refund method	How and when the refund arrives
Credit account	Credited back to the charged account
Other payment methods	Refunded by check, mailed to you
Online return	Purchase price plus tax refunded; delivery charge kept by Rooms To Go
Cancellation within 48 hours	Full refund of everything paid
Cancellation after 48 hours, before delivery	80% of the purchase price refunded
Mattress exchange	No cash refund — a one-time exchange for a different mattress

Your bank’s own processing time comes on top of Rooms To Go’s 10 business days, so the credit can take a little longer to show on your statement. If you paid by credit account, the refund is credited to that account automatically.

Can You Return a Gift You Received?

Rooms To Go does not publish a separate gift-return route, and the policy is built around the original buyer. Online returns must be started by calling Internet Sales Support with the original sales order number, and refunds go to the buyer’s payment method. If you received furniture as a gift, the buyer will usually need to start the return, and the 48-hour window from delivery still applies.

That short window makes gift returns difficult in practice. If someone is buying Rooms To Go furniture as a gift, the recipient should inspect it on the day it arrives and tell the buyer immediately if there is a problem. For damaged gifts, the same 48-hour damage-reporting rule applies. If you are unsure, call Internet Sales Support on 1-888-709-5380 for online orders or 1-800-766-6786 for store purchases and explain the situation.

Is Returning Different for Store and Online Purchases?

Yes, and the difference is the whole story at Rooms To Go. Online purchases can be returned within 48 hours of delivery if the merchandise was not as expected, by calling Internet Sales Support for instructions. Showroom purchases cannot be returned at all once delivered in good condition — the only option is to cancel before delivery, for a full refund within 48 hours of purchase or an 80% refund after that.

Showrooms also do not accept physical returns of any kind, so an online purchase cannot be dropped off at a store. Everything runs through the phone lines: 1-888-709-5380 for online orders and 1-800-766-6786 for store purchases. Before you buy in a showroom, measure your space, check the fabric in daylight and confirm the delivery date — once the truck leaves, the sale is final.

Rooms To Go Contact Options

Option	Details
Internet Sales Support (online orders)	1-888-709-5380
Store purchases	1-800-766-6786
Start an online return	Call Internet Sales Support with your original sales order number
In store	Showrooms do not accept physical returns of any kind
Damage reports	Report within 48 hours of delivery

Rooms To Go on Social Media

Facebook https://www.facebook.com/roomstogo · Instagram https://www.instagram.com/roomstogo · Pinterest https://www.pinterest.com/roomstogo · X (Twitter) https://twitter.com/roomstogo · YouTube https://www.youtube.com/@RoomsToGo

Frequently Asked Questions

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Conclusion

Rooms To Go rewards the careful buyer and punishes the slow one. The 48-hour window is brutally short, the showroom sale is final once delivered, and the delivery charge never comes back. But the rules are clear if you read them before you buy: inspect everything on delivery day, call 1-888-709-5380 the moment something is wrong, and use the 90-night mattress trial properly — 30 nights to adjust, then one exchange if the comfort is not right. Measure twice, decide fast, and keep your order number safe.

Disclaimer: Policy Return is an independent guide and is not affiliated with Rooms To Go. Return policies can change at any time; always confirm the current policy on Rooms To Go’s official website before making a return.

Checked against Rooms To Go’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.