Sézane Return Policy: 30 Days from Delivery, Refund to Your Original Payment

Sézane’s US return policy gives you 30 days from delivery to return a purchase, as long as it is unused, unwashed, and back in its original condition and packaging with the labels still attached. The refund goes to your original method of payment, minus any shipping costs, and you start the process by registering the return under “MY ACCOUNT / MY RETURNS” on sezane.com. The rule that surprises most shoppers is the exchange rule: products bought on the website cannot be exchanged in store — if you want a different size, you return the piece and order again. This guide explains the US rules, the exchange workaround, what cannot go back, and how fast the refund arrives.

Return Windows at a Glance

Category	Return window	Good to know
Most items bought on sezane.com (US)	30 days from delivery	Unused, unwashed, original packaging, labels attached
Items bought in a Sézane store	30 days from delivery	Return in person at a store in the same country
Final sale / non-returnable items	Not returnable	Designated as final sale on the website at Sézane’s discretion
Customized or personalised items	Not returnable	Made to your specifications; excluded under Sézane’s terms
Gift cards	Refundable if unused, within 30 days of receipt	Unused gift cards are refundable within the return window — contact Sézane to request a refund
Archives pieces	Final sale	Marked ‘Final Sale—No Exchanges or Returns’ on the website
After the 30 days	No return	Resale via Sézane’s Poshmark partnership is the fallback

How to Return an Item to Sézane

1. Check the 30 days first. Sézane’s current US terms state the rule plainly: returns are accepted within 30 days of delivery. The clock starts when the parcel arrives, not when you ordered. A note for careful shoppers: several older guides still quote a 15-day window, but Sézane’s US terms — updated 5 January 2026 — state 30 days, and this guide follows the current US terms.
2. Register the return in your account. Before you mail anything, register your request on the Sézane website under “MY ACCOUNT / MY RETURNS” and follow the instructions provided there. Sézane’s terms make this registration the first step of the process — do not just post the parcel back unannounced.
3. Repack the piece exactly as it arrived. The item must be unused, unwashed, in its original condition and packaging, with the labels still attached. Sézane checks that returned products are intact and unworn before putting them back into stock, so keep the tags on until you are sure the piece is a keeper, and keep the original packaging.
4. Mail the package back using the instructions from your account. Your return instructions come from the MY RETURNS registration, including the return address and label. Sézane’s US returns are processed through its New Jersey returns warehouse, so the parcel does not travel back to France.
5. Wait for the refund. Refunds are issued to the original method of payment, minus any shipping costs. Sézane’s Returns FAQ states the refund is processed within a maximum of 5 working days of Sézane receiving the return, with approximately 5 additional working days for the amount to appear in your account.

How Long Do You Have to Return Items to Sézane?

The US window is 30 days from delivery, and the condition standard is strict: unused, unwashed, original condition and packaging, labels still attached. Two things catch people out. First, the window is counted from delivery — and Sézane ships from France, so a parcel that spends days in transit does not eat into your 30 days. Second, Sézane reserves the right to deactivate a customer’s account and refuse refunds if it observes or suspects violations of its returns and refunds policies, so repeated or abusive return patterns can cost you the account, not just the refund.

If the 30 days have closed, there is no late-return route in Sézane’s published terms — but there is a resale fallback. Sézane has a partnership with Poshmark that lets customers resell Sézane pieces after the return window closes. It is not a refund, but it is a way to recover value from a piece that no longer fits.

Can You Exchange Instead of Returning?

Not in the way most shoppers expect. Sézane’s US terms state that products purchased on the websites cannot be exchanged in store — there is no walk-in swap for an online order. What you can do instead is return the piece and place a new order for the size or colour you want. For a size exchange, Sézane’s own Returns FAQ confirms that Sézane will cover the shipping fees of the new order — contact Sézane for a refund of the shipping fees — and that the first return for each order is free from the US via FedEx, with further returns on the same order at your own expense unless made in person at a Conciergerie or Appartement.

In practice, that makes the online exchange a two-step job: register the return, post the piece back, and order the replacement — ideally while your size is still in stock, because Sézane’s small-batch pieces sell out fast and there is no reservation while your return is in transit.

Can You Return a Gift You Received?

Yes, within the same 30 days from delivery, under the same conditions — unused, unwashed, original packaging, labels attached. You will need access to the order, because the return must be registered under “MY ACCOUNT / MY RETURNS” on the account that placed it. That means the practical route is usually through the buyer: ask them to register the return, or for the order details, so the parcel can go back properly. The refund goes to the original method of payment, so it is paid to the buyer rather than to you as the recipient.

What Can’t Be Returned to Sézane?

Sézane’s US terms exclude products designated on the website as final sale or non-returnable, which Sézane can designate at any time at its sole discretion. The full exclusion picture is:

• Final sale items — anything marked final sale or non-returnable on the product page
• Customized or personalised items — products made to your specifications cannot be withdrawn under Sézane’s terms
• Used, worn, washed, damaged, unsealed or altered products — the condition standard is the gate, and Sézane verifies intact and unworn condition before restocking
• Archives pieces — the twice-yearly archive sale pieces are final sale, marked ‘Final Sale—No Exchanges or Returns’ on the website.

If a piece you want is marked final sale, treat it as a commitment buy: there is no return route for it, and the Poshmark resale partnership is the only way to move it on afterwards.

Does Sézane Charge a Restocking Fee?

No restocking fee is stated in Sézane’s US terms. What the terms do say is that refunds are issued minus any shipping costs — so the delivery charge is not refunded, and any return postage you pay is at your own cost beyond the first free return. The other cost to know about is not a fee at all: if your return is refused for condition reasons — worn, washed, or missing its labels — you lose the refund entirely, which is why the tags stay on until you are certain.

How Are Refunds Issued and How Long Do They Take?

Sézane’s US terms state that refunds are issued to the original method of payment, minus any shipping costs. Sézane’s Returns FAQ states a two-part timeline:

Refund detail	What is published or reported
Refund method	Original method of payment, minus shipping costs; gift card or credit note payments are refunded as a credit note
Processing after Sézane receives the return	Within a maximum of 5 working days; up to 15 working days during the Archives or festive season
Time for the amount to appear in your account	Approximately 5 additional working days (credit card refunds)
Return shipping	First return per order free via FedEx from the US; further returns at your expense unless made in person at a Conciergerie or Appartement
In-store returns	Return in person at a store in the same country; no postage involved

Sézane’s own Returns FAQ states the two-part timeline above, with a longer window — up to 15 working days — during the Archives or festive season. In practice, shoppers report the full cycle taking two to three weeks from posting to money back, so in-store return — if you live near a Sézane Appartement — is the faster route.

Does Sézane Extend Returns for the Holidays?

No holiday extension was stated in the US terms checked on 14 November 2026 — the published US rule is 30 days from delivery. Sézane does not run promotions or sales outside its twice-annual Archives events, and no seasonal extension of the return window was published in the terms. If you are buying a Christmas gift, buy it close enough to the day that the recipient still has time to try it on, register the return, and post it back inside the 30 days.

Is Returning Different for Store and Online Purchases?

The 30-day window is the same, but the routes differ. An item bought online is returned by mail after registering under MY ACCOUNT / MY RETURNS, and it cannot be exchanged in store — the only exchange path is return and reorder. An item bought in a Sézane store can be returned in person at any store location in the same country, which avoids postage and the wait. Online orders can also be returned in person at Sézane’s Appartements and Conciergeries, which is the fastest option if you live near one. One warning: items bought at a department-store corner can only be returned at that corner, not at a Sézane Appartement.

Sézane Contact Options

Option	Details
Email	bonjour@sezane.com
Returns registration	sezane.com — MY ACCOUNT / MY RETURNS
Returns FAQ	Sézane’s “Returns & Refunds” FAQ section, incorporated into the US terms
US seller (for US customers)	Benda Bili Inc., 9220 W Sunset Boulevard, West Hollywood, CA 90069
In store	Any Sézane store location in the same country; department-store corner purchases return to that corner

Sézane on Social Media

Sézane does not handle returns through social media — for anything about an order, use the MY RETURNS registration and the bonjour@sezane.com address in the contact table above. Instagram · Facebook

Frequently Asked Questions

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Sézane’s US return policy is generous on time — 30 days from delivery — and strict on condition: unused, unwashed, original packaging, labels on. The exchange rule is the one to plan around, because a wrong size means a return plus a fresh order rather than a simple swap, and popular pieces can sell out while your return is in transit. Register the return in your account first, keep the tags on until you are certain, and if you live near a Sézane store, return it in person and skip the postage and the wait.

Disclaimer: Policy Return is an independent guide and is not affiliated with Sézane. Return policies can change at any time; always confirm the current policy on Sézane’s official website before making a return.

Checked against Sézane’s published US terms on 14 November 2026. Policies change; the retailer’s official page is the final word.