CETTIRE Return Policy
CETTIRE’s return policy gives you 14 days from the date your parcel is received to get a return back to CETTIRE, and every returned item costs you $28 plus 15% of its original purchase price. Original shipping is never refunded, and you must use the label CETTIRE provides.
Faulty purchases are the exception to these terms. This guide covers the deadline, the true cost of sending something back, and the exact steps for account and guest orders.
Return Period: 14 days from parcel receipt
Return Fee: USD 28 per item + 15% of original purchase price
Original Shipping: Not refunded
Cancellation: Free within 24 hours if unshipped; USD 25 fee after that; shipped orders cannot be cancelled
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Standard returns | 14 days from the date the parcel is received | The return must ARRIVE at CETTIRE’s location within 14 days, not just be posted |
| Late returns | At CETTIRE’s discretion only | Items received after 14 days are accepted only if CETTIRE agrees |
| Faulty purchases | Exempt from the standard terms | CETTIRE states its return fees and deadlines do not apply where the purchase is faulty |
| Order cancellations | Within 24 hours of purchase, if unshipped | After 24 hours a USD 25 cancellation fee applies; shipped orders cannot be cancelled at all |
How to Return an Item to CETTIRE
- Act fast — the clock runs from delivery, not from ordering. You have 14 days from the date the parcel is received for the return to arrive at CETTIRE. Start the return the day the parcel lands if you have any doubt.
- If you have an account, go to My Orders. Sign in, open the order, and click Return item(s) below your order items. Account holders can also click Create Return next to the order. Follow the prompts to schedule the return.
- If you checked out as a guest, use the Manage Return page. Enter your order number and the email address used for the order, and follow the prompts. Guests can also create an account with the same email address, which will surface the order.
- Use only the label CETTIRE provides. CETTIRE’s published terms require returns to use the label or labels provided. Do not send a parcel back with your own courier label.
- Ship it so it arrives within 14 days. International transit eats into the window fast. Post early, keep the tracking, and do not wait until day 12 to drop the parcel off.
- Wait for CETTIRE’s assessment. Once the return arrives, CETTIRE checks it and applies the fees below before refunding you.
How Long Do You Have to Return Items to CETTIRE?
Fourteen days from the date the parcel is received — and CETTIRE measures arrival, not posting. That is the single most important detail in this policy: a return posted on day 13 that arrives on day 16 is late, and late items are accepted only at CETTIRE’s discretion.
There is no published grace period and no extended holiday window. Because CETTIRE ships luxury goods from boutiques around the world, delivery itself can take days, and the return leg can take just as long — so the practical window for deciding is closer to a few days after delivery, not two full weeks.
What Does a CETTIRE Return Actually Cost?
More than most shoppers expect, because there are two separate charges on every item. Worked out on CETTIRE’s published terms:
| Cost element | Amount | Notes |
|---|---|---|
| Return fee | USD 28 per item | Charged on each returned item, not per parcel |
| Processing fee | 15% of the original purchase price, per item | Applied to each returned item on top of the $28 |
| Original shipping | Not refunded | Any shipping charges you paid at checkout are kept by CETTIRE |
| Example: a $200 item returned | $28 + $30 = $58 | Plus the lost original shipping — so a $200 return costs you $58 before shipping losses |
That fee structure changes how you should shop. Ordering two sizes and returning one — a normal habit at most retailers — costs $28 plus 15% on the returned piece at CETTIRE. On a $400 item, that is $88. Measure carefully, check size guides, and order one size only unless you are prepared to pay the return cost on the spare.
Can You Cancel a CETTIRE Order Instead?
Sometimes, but only in a very narrow window. CETTIRE allows cancellation within the first 24 hours of purchase, and only if the item has not shipped. If the order has already been prepared for shipment, cancellation requests cannot be accepted at all. After the 24-hour window, a cancellation costs USD 25, and any order containing shipped items cannot be cancelled — your only route then is to wait for delivery and start a paid return. If you have second thoughts, cancel within hours, not days, and check first whether the order has already shipped.
How Do CETTIRE Returns Work for Guest Orders?
Guest checkout does not lock you out of returns, but the route is different. Instead of the account flow, go to CETTIRE’s Manage Return page and enter your order number and the email address used for the order. Alternatively, register an account with the same email address you ordered with, and the order will appear under My Orders, where you can use the normal “Return item(s)” button. Either way, keep your order confirmation email — without the order number and the matching email address, you cannot open a guest return.
What If Your CETTIRE Item Arrives Faulty?
Faulty purchases sit outside the standard terms. CETTIRE states plainly that its return fees, deadlines and cancellation rules do not apply where your purchase is faulty. If an item arrives damaged, defective or not as described, contact CETTIRE through the logged-in inquiry form on its Help & Contact page rather than starting a standard paid return, and describe the fault clearly. Do not assume the faulty exception covers change-of-mind returns, wrong sizes or items you simply do not like — those follow the paid 14-day route.
How Are CETTIRE Refunds Issued and How Long Do They Take?
CETTIRE refunds the purchase price minus the $28-per-item fee and the 15% processing fee, with original shipping charges not refunded. The refund goes back through the returns process once the item has been received and assessed. CETTIRE does not publish a fixed refund timing in the help sections fetched for this guide, so allow time for international transit, inspection and bank processing, and keep your return tracking until the money lands. If a return is refused — for example because it arrived after 14 days without CETTIRE’s agreement — expect CETTIRE to tell you through your account or by email rather than refunding silently.
Does CETTIRE Extend Returns for the Holidays?
No extended holiday return window is published on CETTIRE’s Orders & Shipping or Help & Contact pages as of 3 November 2026. The 14-day arrival rule applies in December exactly as it does in June. For Christmas gifting, that means a CETTIRE purchase delivered in early December must be returned by mid-December even if it is a gift — buy close to the date you will give it, or be ready to absorb the return fees if the recipient changes their mind.
CETTIRE Contact Options
| Option | Details |
|---|---|
| Start a return (account) | Sign in → My Orders → “Return item(s)” or “Create Return” next to the order |
| Start a return (guest) | Manage Return page — order number + email address used for the order |
| Customer service inquiries | Submitted through the Help & Contact page, logged in (register with your order email if you checked out as a guest) |
| Accessibility contact | accessibility@cettire.com |
| Phone | No customer-service phone number is published on CETTIRE’s help pages — contact is online only |
| Cancellation | My Orders → “Cancel item(s)”, within 24 hours and only if unshipped |
CETTIRE on Social Media
Follow CETTIRE on Facebook at https://www.facebook.com/cettire · Instagram at https://instagram.com/cettire · Pinterest at https://www.pinterest.com/cettire. Do not use social media to start a return: returns go through My Orders or the Manage Return page.
Frequently Asked Questions
You have 14 days from the date your parcel is received for the return to arrive at CETTIRE, using the label provided. Each returned item costs USD 28 plus 15% of its original purchase price, and original shipping is not refunded. Faulty purchases are exempt from these terms.
USD 28 per item plus a processing fee of 15% of the item’s original purchase price. On a $200 item that is $58, plus whatever you originally paid in shipping, which is not refunded.
On the date the parcel is received, not the order date. And the return must arrive at CETTIRE within those 14 days — posting it on day 14 is not enough. Late arrivals are accepted only at CETTIRE’s discretion.
Only within 24 hours of purchase and only if the item has not shipped. After 24 hours, cancellation costs USD 25, and orders containing shipped items cannot be cancelled at all.
Use the Manage Return page with your order number and the email address used for the order, or register an account with that same email address so the order appears under My Orders.
CETTIRE’s published returns flow is a return-for-refund process through My Orders or the Manage Return page; it does not publish a direct exchange route. To change a size or style, return the original item under the paid policy and place a new order.
Faulty purchases are exempt from CETTIRE’s standard return terms. Contact CETTIRE through the Help & Contact inquiry form, describe the fault, and do not start a standard paid return for a faulty item.
No. No holiday extension is published on CETTIRE’s help pages as of 3 November 2026, so the 14-day arrival rule applies year-round.
Related Guides
- Walmart Return Policy
- Target Return Policy
- Costco Return Policy
- Amazon Return Policy
- Best Buy Return Policy
- Home Depot Return Policy
- Lowe’s Return Policy
- Kohl’s Return Policy
- Nike Return Policy
- Apple Return Policy
Conclusion
CETTIRE’s return policy is the strictest in this series for a reason: luxury goods shipped from boutiques worldwide cannot be restocked cheaply, so the cost lands on the returning shopper — $28 plus 15% per item, inside a 14-day arrival window. Shop carefully, cancel within 24 hours if you hesitate, and never post a return late hoping for leniency.
Disclaimer: Policy Return is an independent guide and is not affiliated with CETTIRE. Return policies can change at any time; always confirm the current policy on CETTIRE’s official website before making a return.
Checked against CETTIRE’s published policy on 3 November 2026. Policies change; the retailer’s official page is the final word.
