Next Return Policy: 28 Days to Return, Free In-Store Returns and $7 US Postal Returns

Next’s return policy gives you 28 days from the day after delivery to return unwanted items for a full refund to your original payment method. Returns to most Next stores in the UK are free, while courier, Evri ParcelShop and postal returns cost £2.50 per return. If you shop from the United States, there are no Next stores to walk into — you return by post through Next’s US returns portal, and $7 is deducted from your refund. Miss the 28 days and you are not left empty-handed: late returns are paid as an eVoucher instead of a card refund. This guide covers the windows, the US route, the furniture charges, what cannot be returned, and how fast each refund lands.

Return Windows at a Glance

Category	Return window	Good to know
Online orders (UK)	28 days from the day after delivery	New and unused, where possible in original packaging; full refund to original payment method
Online orders collected from a store	28 days from the day after collection	The clock starts on collection, not on the order date
Mainline store purchases	28 days from purchase	Bring your receipt; items must be new and unused
Outlet / Clearance store purchases	7 days	‘I’m Not Perfect’ range items are non-returnable
Sale items and Christmas decorations bought in store	7 days	Shorter window applies even in mainline stores
Furniture and large homeware	28 days from delivery	£30 collection charge days 1–14, £60 on days 15–30; no return after 30 days
US / international online orders	28 days from receipt	Return by post only; $7 deducted from US refunds
Late returns (after 28 days)	No fixed deadline published	Refunded as an eVoucher, valid 6 months from issue
Faulty items	Covered separately	Your statutory rights are not affected by any window above

How to Return an Item to Next

1. Check your window and keep the item in perfect condition. The 28 days start the day after your items were delivered to your home address, or the day after you collected them from a store. Items must be in perfect condition and, where possible, in the original packaging — Next warns that if tags have been removed it may be unable to process a refund.
2. For a UK return, choose your route. Take the item to a Next store for a free return (bring your delivery note), book a courier collection, drop it at an Evri ParcelShop or Evri Locker, or post it. Courier, ParcelShop and postal returns each carry a £2.50 charge per return, however many items are in the bag.
3. For a US return, use the returns portal. Log on to returns.asendia.com/next and follow the steps to create your returns address label, using the returns reference number printed on the returns note inside your parcel. Print the label, attach it to the outside of the parcel so the original label is no longer visible, tick the items being returned, and include both the items and the returns note inside the parcel.
4. Drop the parcel at your nearest US Postal Office. Keep a copy of your returns reference number until your refund arrives. $7 will be deducted from your refund for using the service.
5. Wait for the refund. In the UK, Evri returns are refunded once the parcel has arrived back at the Returns Centre, which may take up to 7 days. International refunds are paid within 7–10 days to the payment method used for the order.

How Long Do You Have to Return Items to Next?

The standard window is 28 days, starting from the day after the goods were delivered to your home address or collected from a store. Next points out that this is 14 days longer than the UK consumer-law right of cancellation, which is 14 days from the day after receipt. The 28 days apply to full-price and sale items ordered online alike, and to purchases made in Next’s mainline stores.

Two shorter windows catch people out. Items bought in an Outlet or Clearance store must go back within 7 days, and items in the ‘I’m Not Perfect’ range — products with a minor fault, marked with an orange tag — are non-returnable. In mainline stores, items bought in a sale, and Christmas decorations, must also be returned within 7 days. If you bought online, the 28-day rule still applies to sale items; the 7-day rule is a store-purchase rule.

How Do US Returns Work?

Next has no stores in the United States, so American shoppers order from Next’s international site and return by post — international orders cannot be returned to a Next Retail Store. The same 28-day window applies, counted from receipt, and the item must be unused and in a new condition.

The process runs through Next’s US returns partner, Asendia. You log on to the Returns Portal, enter the returns reference number from the returns note inside your parcel, print the label and drop the parcel at your nearest US Postal Office. The cost is a flat $7, deducted from your refund — you pay nothing at the counter. Keep your returns reference number until the money lands; Next’s international terms state refunds are paid within 7–10 days to the payment method used. Customs and duties are handled on a delivered-duty-paid basis, so the amount you paid at checkout already included delivery, duties and taxes.

Can You Return Furniture and Large Homeware?

Yes, but furniture has its own charges and its own hard stop. Large homeware, furniture and upholstery items should be returned within 28 days of delivery, and Next charges a non-refundable collection fee when it collects them: £30 if you ask for collection in the first 14 days after delivery, rising to £60 if you ask on days 15–30, because the later return requires a full independent two-part inspection — one in your home before collection and one at the warehouse — before your refund is issued. After 30 days, large furniture items cannot be returned at all. Two more conditions matter. If the item has been assembled, it cannot be returned unless it is faulty. And for health and hygiene reasons, once a mattress has been unwrapped it cannot be returned unless it is faulty — though Next does offer a 101-night sleep trial on its own-brand mattresses, arranged through customer services. Refusing delivery of a large item, or asking for a collection, triggers the same £30 charge. For furniture returns, call Next’s furniture team on 0333 777 8999.

Can You Return to Next Without a Receipt?

For online orders, usually yes — your order is on your Next account, and the returns portal works from the returns reference number on your delivery note rather than a paper receipt. For store purchases, Next’s store policy asks you to bring your receipt if you want to return an item, and the receipt is what proves the purchase date for the 28-day or 7-day window. If you return after the 28 days, the receipt question becomes less important than the refund method: late returns are paid as an eVoucher, sent to you by email (a store can also print it as a receipt), and the eVoucher expires 6 months from its issue date, with a reminder sent 4 weeks before expiry. An eVoucher can be used in full or part payment in participating Next stores in the UK and Ireland or online at next.co.uk, but it cannot be used for Hammonds bedrooms, domestic appliances or Made 2 Measure items, and you need a Next account to redeem one online. If a late return is worth more than the maximum value of a single eVoucher, Next issues multiple eVouchers.

What Can’t Be Returned to Next?

Next publishes its own exceptions list, and it is longer than most fashion retailers’. The main entries are:

• Airport stores and Fabled stores — no returns are accepted through them at all
• Large items delivered by 2-person delivery, domestic appliances, Beaverbrooks products, personalised products, Hammonds products and Gift Experiences — these cannot be returned to stores
• Made-to-your-specification and made-to-measure items, and unsealed pots of paint including sample pots — no refund or exchange unless there is a manufacturing defect or the goods are not as ordered
• Pierced jewellery, cosmetics, toiletries and mattresses — cannot be returned if unwrapped or unsealed, unless faulty
• Perishable items such as food, plants, drinks and fresh flowers
• Swimwear and underwear — only if faulty, or unworn and unused, in original condition
• Gift cards, eGiftcards and eVouchers — cannot be returned or exchanged for cash
• Items not in a new or unused condition — these will not be credited or refunded (faulty items are unaffected)
• ‘I’m Not Perfect’ range items bought in Outlet or Clearance stores

One more warning is written into the terms: Next may add an investigation charge of no less than £35 to the balance owing on your account for improper returns activity — returning substitute or used items, using third-party identity details, false returns, or intentionally damaging items and claiming a manufacturing fault.

How Are Refunds Issued and How Long Do They Take?

Inside the 28 days, Next processes a full refund back to your original payment method. The delivery charge is refunded too if you return the whole order — in the UK that is the £4.95 delivery charge. The £2.50 courier, ParcelShop or postal return charge is deducted from your refund (or added to your Next credit account if you paid that way).

Return route	How the refund timing works
UK store return	Free; refund processed to your original payment method once the return is accepted
UK Evri ParcelShop / Locker / courier	£2.50 per return; refunded once the parcel reaches the Returns Centre — allow up to 7 days
UK postal return	£2.50 per return; call 0333 777 4574 for a returns label, then post at a Post Office
US return via Asendia portal	$7 deducted from the refund; refund within 7–10 days to the original payment method
Late return (after 28 days)	eVoucher by email, valid 6 months; a store can print it as a receipt

Next also runs a Nextunlimited delivery subscription, but it covers delivery costs only — the standard return rules and the £2.50 return charge still apply.

Does Next Extend Returns for the Holidays?

Next has run an extended Christmas returns window in previous years — for purchases made between 16 September and 24 December 2025, returns were accepted until 11 January 2026. For the 2026 season, Next had not published the extended window on its own Terms & Conditions or Help Centre pages as of 12 November 2026. An independent guide reports the 2026 extension as purchases made 23 October to 25 December 2026 returnable by 5 January 2027, excluding Outlet and Clearance stores and Christmas decorations — but that is third-party-reported, so check Next’s own returns page before relying on it. The verified position is the standard 28 days, with late returns paid as eVouchers rather than card refunds. Check Next’s own returns page at the time you buy, since the Christmas dates are announced on the site rather than in the policy pages.

Next Contact Options

Option	Details
Customer Services (UK)	0333 777 8000 — 8am to 9pm Monday to Friday, 8am to 7pm Saturday and Sunday
US returns portal	returns.asendia.com/next — create your label with the returns reference number from your parcel
Postal returns label (UK)	0333 777 4574 — call to request a returns label
Furniture and upholstery returns	0333 777 8999
Store locator	0333 777 8939 or next.co.uk/stores
eVoucher balance	0333 777 8800 in the UK
Contact form and live chat	Via the Help Centre at zendesk.next.co.uk

Next on Social Media

Facebook · X · TikTok · Instagram · Pinterest · YouTube

These are the official Next profiles published in the footer of Next’s own Help Centre pages. Confirm any policy detail with Customer Services rather than by social message.

Frequently Asked Questions

Related Guides

• ASOS Return Policy
• H&M Return Policy
• Mango Return Policy
• Marks & Spencer Return Policy
• John Lewis Return Policy
• Harrods Return Policy
• Boohoo Return Policy
• Currys Return Policy
• Boden Return Policy

Conclusion

Next’s return policy is straightforward at its core — 28 days, free store returns in the UK, a full refund to your original payment method — but it has more small print than most fashion retailers. The £2.50 return charge, the £30-to-£60 furniture collection fees, the 7-day store windows for sale items and Christmas decorations, and the eVoucher outcome for late returns are all worth knowing before you buy. For US shoppers the deal is simpler still: one portal, one $7 deduction, and a 28-day clock that starts when the parcel lands.

Disclaimer: Policy Return is an independent guide and is not affiliated with Next. Return policies can change at any time; always confirm the current policy on Next’s official website before making a return.

Checked against Next’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.