Peloton Return Policy: 30-Day Home Trial, Return Fees and 30 Days on Accessories
Peloton’s return policy gives first-time buyers a 30-day home trial on a new Bike, Bike+, Tread, Tread+ or Row: try it at home for a month after delivery, and if it is not for you, Peloton picks it up and refunds your order. The trial is not free in the full sense — a return fee applies ($150 for Bikes and $250 for Treads and the Row, as published on Peloton’s home-trial pages), and membership fees and expert assembly costs are non-refundable. Accessories get their own 30-day window, refunded online only, and worn shoes, water bottles and in-ear headphones cannot go back at all. This guide covers the trial, the fees, the accessory rules, and how fast each refund lands.
Home Trial
30 days from delivery
Return Fee
$150 for Bikes, $250 for Treads & Row
Accessories
30 days, online refunds only
Refund Timing
Up to 14 days from pick-up
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| New Bike, Bike+, Tread, Tread+ or Row (Home Trial) | 30 days from delivery | First-time purchasers only; product must be in “like-new” condition; a return fee applies |
| Peloton Guide | 30 days from delivery | Must be shipped with the original packaging; Peloton provides the return label |
| Certified Refurbished Bike / Bike+ | 30 days from delivery | Eligible for the 30-Day Home Trial, including the first month’s All-Access Membership |
| Accessories (bought outside a Home Trial) | 30 days from purchase or delivery | Refunded online only; hangtags attached and proof of payment required |
| Accessories bought with a Home Trial product | 30 days from delivery | Gently-used accessories bought together with the product are refundable within the trial |
| Returns outside the Home Trial | 30 days, Peloton approval required | Charged an additional return shipping fee of $250 or more for Bikes, $300 or more for Treads and Row |
How to Return an Item to Peloton
- Contact Member Support — returns start there, not online. Call (866) 679-9129 or reach the Member Support Team by chat, or use the return link in your Peloton member account. Your refund request must reach Peloton within 30 days of the delivery date.
- For a Bike, Bike+ or Tread, Peloton schedules a pick-up. The Support Team contacts you and arranges a date for the product to be collected from your home. For a Peloton Guide, the Support Team provides return labels so you can ship it back yourself.
- For accessories, start the return online. Accessory returns are handled online only: use the return link in your account, pack the item with its hangtags attached and its original packaging, and include your proof of payment.
- Keep everything in “like-new” condition. The product must come back as you received it, with all its parts. Peloton reserves the right to make a reasonable deduction for use, or to refuse a refund, if the product shows excessive wear and tear or substantial damage — and damaged products or products with missing parts may be charged additional restocking fees.
- Wait for the refund. Refunds are credited back to the original card used for payment, and Peloton says it may take up to 14 days from the pick-up date of your product, or from its receipt of your Guide, to process the refund.
How Long Do You Have to Return a Peloton Product?
The window is 30 days from the date of delivery — for hardware and for accessories alike. For a new Bike, Bike+, Tread, Tread+ or Row, those 30 days are the Home Trial, and the trial is for first-time purchasers of each individual new Peloton Product: if you have previously returned a Peloton Bike, a second Bike is not eligible for a trial, although a Bike+, Tread or Guide bought afterwards would be. Only one trial per household applies per product, and the trial is available only in the 48 contiguous states — it does not apply in Alaska, Hawaii, Puerto Rico, the US Virgin Islands or other locations accessible only by ferry. The Peloton Guide runs on the same 30 days from delivery, and the Certified Refurbished Bike and Bike+ are also eligible for a 30-day home trial.
What Does the 30-Day Home Trial Actually Refund?
Within the trial, Peloton refunds more than the machine. The refundable items are: your Peloton Product, provided it is in “like-new” condition; all gently-used accessories purchased together with your Peloton Product within 30 days after delivery; your All-Access Membership fee for the Home Trial period; and delivery and pick-up fees if you live within an eligible delivery territory. Two costs stay with you: the return fee itself — $150 for Bikes and $250 for Treads and the Row, as published on Peloton’s home-trial pages — and any interest paid to Peloton’s third-party financing partners, which may not be refunded. Peloton also reserves the right to make a reasonable deduction for use if the product is not in “like-new” condition, and to refuse a refund entirely for excessive wear and tear or substantial damage. If you return the product but keep accessories or accessory bundles bought with it, your refund is the cost of the product less the cost of the accessories or bundle.
What If You Miss the Home Trial?
Returns outside the 30-Day Home Trial are still possible, but on harsher terms. Peloton’s Return Policy states that returns made outside the trial must be approved by Peloton, and if approved they are charged an additional return shipping fee of $250 or more for Bikes, and $300 or more for Treads and Row, depending on your location. Membership fees and expert assembly costs are non-refundable on these returns, and Peloton does not refund any shipping or delivery charges you paid to receive the product — the company points to the size and weight of its machines. The policy also does not cover ordinary wear and tear, or damage caused by improper use or accidents; those sit under the Limited Warranty instead.
How Do Accessory Returns Work?
Accessories bought outside a Home Trial follow their own rules, and the channel is fixed: accessories purchased in-store or online may be returned for a refund online only, within 30 days of purchase or delivery. Three conditions apply: all hangtags must be attached to the item, proof of payment must accompany the return, and the product must be shipped with its original packaging. The hard exclusion is about use: shoes, water bottles and in-ear headphones may not be returned or exchanged if they have been worn or used — and the same bar applies to sale or marked-down items in those categories. All other accessory returns must be made within 30 days of purchase, shipped with the original packaging, and refunded to the original payment method only. Peloton is not responsible for packages lost in transit without proof of tracking, so keep your tracking receipt.
Can You Return to Peloton Without a Receipt?
Peloton’s policy is built on proof of purchase, and for accessories it is explicit: proof of payment must accompany the return, with hangtags attached. For hardware, the return runs through your Peloton account and the Member Support Team, who can see the order — but you will still need the order details to start the process, and the refund goes back to the original card used for payment only. There is no published no-receipt fallback that pays out in cash or store credit, so keep the order confirmation and the card you paid with.
What Can’t Be Returned to Peloton?
Peloton publishes a short list of hard limits. The main entries are:
- Worn or used shoes, water bottles and in-ear headphones — no return or exchange once worn or used
- Products with excessive wear and tear or substantial damage — Peloton may refuse a refund, or charge additional restocking fees
- Products returned damaged or with missing parts — Peloton may refuse the refund or charge an additional restocking fee at its sole discretion
- Ordinary wear and tear, or damage from improper use or accidents — not covered by the Return Policy; these fall under the Limited Warranty
- Membership fees and expert assembly costs — non-refundable on return (outside the Home Trial, where the trial-period membership fee is refundable)
- Shipping and delivery charges — never refunded, because of the size and weight of the products
- Purchases in excluded territories — the Home Trial does not apply in Alaska, Hawaii, Puerto Rico, the US Virgin Islands or ferry-only locations
How Are Refunds Issued and How Long Do They Take?
Refunds are credited back to the original card used for payment — Peloton states this for hardware, for the Guide and for accessories alike. For the Guide, refunds are credited to the original payment method only. The timing Peloton publishes is up to 14 days from the pick-up date of your Peloton Product, or from Peloton’s receipt of your Guide. Peloton also notes that it is not liable for any bank charges you may incur during the refund process, and that it is not responsible for failures or delays in delivery or pick-up caused by weather, an incorrect address, or circumstances outside its control.
| Return route | How the refund timing works |
|---|---|
| Bike, Bike+, Tread, Tread+ or Row (Home Trial) | Pick-up scheduled by Peloton; refund to the original card within up to 14 days of pick-up, less the return fee |
| Peloton Guide | Return label provided by Peloton; refund to the original payment method within up to 14 days of Peloton receiving it |
| Accessories | Online refund only; refund to the original card; 30 days from purchase or delivery to start |
| Return outside the Home Trial | Approval required; return shipping fee of $250 or more (Bikes) or $300 or more (Treads and Row); refund to the original card |
Does Peloton Extend Returns for the Holidays?
No. Peloton publishes no holiday return extension — the 30-day home trial applies in December exactly as it does in June. That matters more for Peloton than for most retailers, because the clock starts on delivery: a Bike delivered in early December has to be back by early January, and the pick-up itself has to be scheduled inside the window, so a Christmas gift of a Peloton needs the return conversation to start before the holidays end, not after them.
Peloton Contact Options
| Option | Details |
|---|---|
| Member Support (phone) | (866) 679-9129 — Peloton’s published Member Support line for returns and order questions |
| Member Support (chat) | Via the Support Team link on support.onepeloton.com or in your Peloton account |
| Start a return | Contact Member Support, or use the return link in your member account — hardware returns are not started through a self-serve portal |
| Guide returns | Return labels provided by the Support Team; ship with the original packaging |
| In store | Peloton showrooms can help with orders, but accessory refunds are handled online only |
Peloton on Social Media
These are Peloton’s official profiles — Instagram as named in Peloton’s own contest terms, and the Official Peloton Member Facebook Page as named on Peloton’s support site. Confirm any policy detail with Member Support rather than by social message.
Frequently Asked Questions
Related Guides
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- Garmin Return Policy
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- Best Buy Return Policy
- Amazon Return Policy
- Target Return Policy
Peloton’s return policy is really a trial policy: 30 days to live with a machine that costs as much as a used car, with Peloton collecting it if it does not suit you. The fine print is the price of that trial — a $150 or $250 return fee, no refund on assembly or membership outside the trial, and no returns at all in Alaska, Hawaii or Puerto Rico. Measure the space, keep the packaging, and decide inside the 30 days.
Disclaimer: Policy Return is an independent guide and is not affiliated with Peloton. Return policies can change at any time; always confirm the current policy on Peloton’s official website before making a return.
Checked against Peloton’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.
