Quince Return Policy: 365 Days on Most Items, Free Returns and the Furniture, Jewellery and Final Sale Exceptions
Quince’s return policy gives you 365 days from the delivery date to return most items for free, for a full refund or an exchange — one of the longest windows in retail, counted from the day the parcel arrived, not the day you ordered. The exceptions matter, though: furniture gets only 30 days with a 15% restocking fee, engagement rings get 60 days, and gold bars, caviar, wine and final sale items cannot be returned at all. This guide covers the windows, the condition rules, the fees, and how fast each refund lands.
Return Period
365 days from delivery (most items)
Return Shipping
Free, with a prepaid label
Furniture
30 days (stocked) or 7 days (made-to-order), 15% restocking fee
Engagement Rings
60 days from purchase, no exceptions
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items | 365 days from delivery | Free return, prepaid label; full refund or exchange |
| Clothing, cashmere and accessories | 365 days from delivery | Unworn, unwashed, undamaged, unaltered, hang tag attached |
| Bedding | 365 days from delivery | Exempt from the original-condition rule |
| Engagement rings | 60 days from purchase | No exceptions after 60 days |
| Stocked furniture | 30 days from delivery | New and unused condition; 15% restocking fee |
| Made-to-order furniture | 7 days from delivery | New and unused condition; 15% restocking fee |
| Wall art | 30 days from receipt | Like-new condition; 15% restocking fee |
| Rugs, mirrors and made-to-order items, including made-to-order jewellery | 365 days from delivery | Subject to a $35 restocking fee |
| Holiday decor, including Christmas trees | Initiated and postmarked by 23 December of the year purchased | Artificial Christmas trees: $25 restocking fee |
| Gold bars | Final sale | Not returnable |
| Caviar and wine | Not returnable | Food safety rules; contact Quince if damaged or incorrect |
| Final sale, customised, limited edition and logo/private label items | Not returnable | Unless the wrong item arrived or a manufacturing defect is confirmed |
How to Return an Item to Quince
- Log in to your Quince account with the same email address you used to place the order. If you never created an account, create one with that email address and your order will be there.
- Open My Orders and find the order. Click My Orders, then choose Start a Return on the order. On mobile, tap the item first, then select Return or Replace Items.
- Submit the return request. Quince sends a confirmation email with a prepaid shipping label, also available on your My Orders & Returns page under the order.
- Pack the item with its original internal packaging — tags, boxes, certificates. You do not need the original shipping box; any box or bag is fine.
- Drop the parcel off with the carrier. Exchanges and store credit refunds are processed once the carrier scans and weighs the return, typically within 3 business days; original-payment refunds wait until the return is received and restocked.
How Long Do You Have to Return Items to Quince?
The standard window is 365 days from the delivery date — a full calendar year from the day the package arrived, not from the day you ordered. One qualifier: the policy in effect at the time of purchase applies to your order. Within the year, most items can come back for a full refund or an exchange, and the return itself is free — Quince supplies the prepaid label.
It is not a year of free use, though. Everything except bedding must come back in original condition: unworn, unwashed, undamaged and unaltered, with the hang tag still attached. Quince may ask for photos to confirm the condition before processing a return. The short-window categories in the table above override the 365 days.
What Condition Must Items Be In?
Check the item against these rules before you start a return:
- Clothing and most other items must be unworn, unwashed, undamaged and unaltered, with the hang tag attached, and returned with all original internal packaging.
- Bedding is the one exception to the original-condition rule, so it is not held to the unworn and unwashed standard.
- Underwear, swimsuits and bodysuits must be returned with tags on and in original packaging — wear your own underwear when trying them on.
- Jewellery must be in original condition with no signs of wear, with all original packaging and certifications. A missing certificate triggers a recertification fee: $30 up to 2.99ct, $100 for 3ct or more. Minor wear, such as light polishable scratches, may earn a partial refund minus a refurbishment fee. Significant damage — bent settings, missing stones or heavy wear — not caused by a manufacturing defect is not eligible for a refund, and the item will be returned to you at your cost.
- Luggage must include its original product tags and the Return Tag to be eligible for a refund.
- Furniture and wall art must be in new, unused condition (wall art: like-new).
If you received an incorrect, damaged or defective product, Quince may ask for photos and a physical return. Quince is also not responsible for any non-Quince items accidentally included in a return shipment, so check the box before you seal it.
Can You Return a Quince Item In Store?
No — Quince is an online-only retailer, so there is no store counter to take an item to. Every return starts in your Quince account and goes back by post with the prepaid label. Quince ships within Canada and the United States, including non-contiguous states, but not to Guam or to APO, FPO or DPO addresses.
Can You Return a Gift You Received?
Yes — the route depends on how the gift was set up. If the order was set up as a gift at purchase, shipped to your home and you received email updates, start the return through your own Quince account using the standard process. If you received the gift with no email updates, or in person, contact Quince with the order number and/or the gift giver’s email address, a list of the items, and a return address for the label.
What Can’t Be Returned to Quince?
Quince publishes a clear list of items that cannot come back at all:
- Gold bars — final sale and not returnable
- Caviar and wine — no returns or exchanges, because of food safety regulations; if your order arrives damaged or incorrect, contact Quince
- Final sale promotions — not eligible for returns, refunds including store credit, exchanges or replacements
- Customised items — not eligible for returns
- Limited edition items — not eligible for returns
- Logo and private label items — not eligible for returns
One way back exists for final sale items: if you received the wrong item, or a manufacturing defect is confirmed, contact Quince. It may request photos, including size tags, to validate the issue.
Quince also polices how the policy is used. It monitors return activity and may limit or revoke return eligibility for any account it determines has abused the policy — repeated, excessive or high-frequency returns, returns initiated without merchandise being sent back or returned in non-new condition, and fraudulent attempts such as returning empty packages or non-Quince items. If abuse is determined, Quince will no longer accept new orders from that account, and its returns will be blocked — even for orders still within their return window.
Which Categories Have Shorter Windows or Extra Fees?
The standard 365 days does not apply everywhere — these are the rules that catch people out:
Furniture is the biggest departure. Stocked furniture can be returned within 30 days of delivery; made-to-order furniture within 7 days. Returns must be in new, unused condition and carry a 15% restocking fee, which also applies to cancellations made more than 24 hours after order placement and to returns caused by sizing or access issues — doorways, hallways, stairwells and lifts. Start a furniture return by emailing furniture@onequince.com.
Jewellery keeps the 365-day window for most pieces, but engagement rings must be returned within 60 days of purchase — no exceptions. Made-to-order jewellery carries a $35 restocking fee.
Rugs, mirrors and made-to-order items (excluding furniture) are subject to a $35 restocking fee. Wall art is returnable within 30 days of receipt in like-new condition, subject to a 15% restocking fee.
Holiday decor, including Christmas trees, must have the return initiated and postmarked by 23 December of the year the item was purchased — after that, it will not be accepted. Artificial Christmas trees carry a $25 restocking fee.
B2B orders have their own limits: custom items are not returnable, and up to 10% of non-customised bulk items may be returned or exchanged.
How Are Refunds Issued and How Long Do They Take?
Your refund goes back to your original payment method — with one catch that matters late in the year: some payment methods have their own refund deadlines, and beyond that deadline Quince issues store credit instead:
| Original payment method | Refund window | After that |
|---|---|---|
| Credit/debit card | 365 days | — |
| PayPal | 180 days | Store credit |
| Klarna | 180 days | Store credit |
| Afterpay | 120 days | Store credit |
| Affirm | 120 days | Store credit |
| Amazon Pay | 90 days | Store credit |
If your order was paid for with a gift card or store credit, your refund goes to those first, with any balance to your other payment methods. Quince cannot refund to a different card if yours was cancelled, lost, expired or stolen.
| Refund type | How the refund timing works |
|---|---|
| Exchange | Processed as soon as the carrier first scans your item — typically within 3 business days of carrier receipt; non-jewellery replacements ship once the carrier scans and weighs the return |
| Store credit refund | Processed as soon as the carrier inducts your item — typically within 3 business days of carrier receipt; jewellery, rugs and made-to-order items must first be received and processed by the warehouse |
| Refund to original payment method, and all jewellery returns | Processed after your return is received and restocked — typically 7 business days from carrier delivery back to the facility; jewellery exchanges take 7–14 business days |
You will get an email confirmation once your refund or exchange is finalised; the money may take a few more days to appear on your statement. Store credit is the fastest refund Quince offers, but it is non-reversible: once issued, it cannot be converted into cash or a refund to your original payment method. Check your balance under My Store Credit and apply it at checkout.
Two more money notes. Unused promotional Quince credit is removed when you return the item it was tied to, and credit already spent is deducted from your refund. And if you used your own shipping label, Quince can only process the refund once you share tracking showing the package was shipped and delivered.
Does Quince Extend Returns for the Holidays?
No — for holiday decor, the rule runs the other way. Quince has published no extended holiday return window: the standard 365-day window still applies to ordinary items bought in December. But holiday decor carries a hard deadline: returns must be initiated and postmarked by 23 December of the year the item was purchased, after which it will not be accepted at all. Artificial Christmas trees also carry a $25 restocking fee.
Quince Contact Options
| Option | Details |
|---|---|
| Call us | +1 888-618-9322 — Monday to Friday, 9am to 5pm ET |
| Text us | +1 888-618-9322 — daily, 8am to 8pm ET |
| Live chat | Via quince.com/contact-us — daily, 8am to 8pm ET |
| Furniture returns | furniture@onequince.com |
| Start a return online | Log in at quince.com, open My Orders and choose Start a Return |
| Missing or lost parcel | Wait 72 hours after the marked delivery date, then contact customer service within one week of the expected date |
Quince on Social Media
These are the official Quince profiles from the footer of Quince’s own website. Confirm policy details with customer service rather than by social message.
Frequently Asked Questions
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Conclusion
Quince’s return policy is one of the most generous in retail — 365 days, free returns, a full refund or an exchange — and for ordinary clothing, homeware and accessories it is that simple. The exceptions earn the careful reading: a 15% fee and a 30-day clock on furniture, 60 days on engagement rings, a December 23 deadline on holiday decor, and payment-method refund windows that can turn a late return into store credit. Keep the tags on and the original packaging, and start the return while the right window is still open.
Policy Return is an independent guide and is not affiliated with Quince. Return policies can change at any time; always confirm the current policy on Quince’s official website before making a return.
Checked against Quince’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.
