Rothy’s Return Policy: 30 Days From Delivery, Free Exchanges, $7.99 Mail-In Refunds

Rothy’s gives you 30 days from the date your order is delivered to return or exchange unworn, unwashed shoes and bags with their tags still attached. Exchanges by mail are free, and returns dropped off at a Happy Returns location or a Rothy’s store are free too. The only charge in the whole policy is a $7.99 fee for a mail-in refund — so if the size is wrong, swapping the pair costs you nothing, and if you want your money back, the free route is a drop-off rather than a parcel. This guide explains the 30-day window, the fee, what cannot go back, and how to start a return.

Return Windows at a Glance

Category	Return window	Good to know
Most shoes, bags and accessories	30 days from delivery	Unworn, unwashed, with all tags attached
Mail-in exchange	30 days from delivery	Free — no fee for exchanging by mail
Return at Happy Returns or a Rothy’s store	30 days from delivery	Free — no fee for a drop-off return
Mail-in refund	30 days from delivery	$7.99 fee deducted; paid shipping fees are not refunded
Worn, washed or altered items	Not returnable	Will not be accepted, even inside 30 days
Gift cards, gift-with-purchase items, final sale	Not returnable	Excluded from returns and exchanges entirely
Items bought from a wholesale partner	That partner’s policy	Must be returned to the partner you bought from

How to Return an Item to Rothy’s

1. Check the delivery date, not the order date. Your 30 days run from the date the order was delivered. The pair must be unworn and unwashed, with all tags still attached — Rothy’s shoes are made to be tried on indoors, not worn out for a day.
2. Start at the returns portal. Go to Rothy’s returns page and open the returns portal, then enter your order number and your shipping ZIP code. This is where you choose between a refund and an exchange, and where you get your return label or drop-off instructions.
3. Choose the free route if you can. A mail-in exchange is free, and a return dropped at a Happy Returns location or a Rothy’s retail store is free. Only a mail-in return for a refund carries the $7.99 fee, which is deducted from your refund.
4. Pack the item with its tags and box. Rothy’s asks for the item with all tags attached, and the returns portal will tell you how to pack and label the parcel. If you are using a Happy Returns drop-off, you usually do not need to box or label anything yourself — the location handles it.
5. Wait for inspection. Refunds are processed only after the returned products are received and inspected. Paid shipping fees from your original order are not refunded, and the refund goes back to your original payment method.
6. If the item cannot be returned, resell it. For pairs that are worn, washed, final sale or otherwise ineligible, Rothy’s points you to Poshmark from inside the returns portal — enter your order number and ZIP code, and the portal offers a one-click listing to sell the pair second hand.

How Long Do You Have to Return Items to Rothy’s?

The window is 30 days from the date your order is delivered, and it covers both returns for a refund and exchanges. That delivery-based start is generous in one way: the days your parcel spent in transit do not count against you. The condition rule is the strict part. The item must be unworn, unwashed, with attached tags, and Rothy’s states plainly that worn, washed or altered merchandise will not be accepted. Because Rothy’s shoes are machine washable, it is tempting to wash a pair and then decide — but a washed pair is a kept pair, as far as the policy is concerned.

For the holidays, Rothy’s has extended the window: all orders placed between November 11 and December 10, including gift purchases, can be returned or exchanged through January 10, 2027. Outside that extended window, treat 30 days from delivery as the rule. If you are buying a gift outside the extended window, the 30 days run from delivery to you, not from the day the recipient opens it — so time the order close to the occasion.

What Does a Rothy’s Return Cost?

This is the part of the policy that rewards choosing the right route. Rothy’s charges no fee for a mail-in exchange, and no fee for a return made at a Happy Returns location or a Rothy’s retail store. The only fee is $7.99 for a mail-in refund — a return you post back because you want your money rather than a different size or style. Two more costs to know about: paid shipping fees from your original order are not refunded, and the $7.99 is deducted from your refund rather than charged separately.

In practice, that makes the decision easy. Wrong size or colour? Exchange it by mail for free, or drop it at a store or Happy Returns point for free. Want the money back? Drop it off in person and pay nothing, or post it back and lose $7.99 from the refund. The fee is small, but the free routes are so easy that there is rarely a reason to pay it.

What Can’t Be Returned to Rothy’s?

Rothy’s publishes a short exclusion list, and it applies to returns and exchanges alike:

• Worn, washed or altered merchandise — not accepted, even inside the 30 days
• Gift cards — no returns on gift cards
• Gift-with-purchase items — the free item that came with your order cannot be returned
• Items marked final sale — excluded entirely, including from exchanges
• Certain promotional items — Rothy’s notes that other exclusions may apply, including for certain promotions

There is also a channel rule. Products bought from Rothy’s stores or online at rothys.com cannot be returned to any wholesale partner, and products bought through a wholesale partner must be returned to that partner. If you bought your pair at a department store or another stockist, Rothy’s own returns portal cannot help you — the seller’s policy applies.

Can You Cancel a Rothy’s Order?

Not once it is placed. Rothy’s states that once an order is placed, it is unable to cancel or make changes because of system limitations. If you need a different size, colour or style, the route is a return or exchange of the unworn product through the returns page. That makes the delivery window matter twice over: you cannot stop the order, so your only remedy is the 30-day return. If the parcel has already shipped, wait for it to arrive and start the exchange — do not refuse delivery and assume it will sort itself out, because a refused parcel can take longer to process than a normal return.

What If You Received Rothy’s as a Gift?

A gifted pair follows the same rules as any other Rothy’s purchase, with one practical problem: the 30 days run from delivery to the buyer, not from the day you open the gift. If the pair does not fit, you will need the order number and the shipping ZIP code from the original order to start a return or exchange through the returns portal — so ask the person who bought them for those details. The exchange route is usually the best answer for a gift, because it is free by mail and it turns the wrong size into the right one without involving the buyer’s payment method. Gift cards, meanwhile, cannot be returned at all, so a Rothy’s gift card is a one-way purchase — spend it rather than trying to send it back.

How Are Refunds Issued and How Long Do They Take?

Rothy’s processes refunds after the returned products are received and inspected, and the refund goes back to the original payment method used for the order:

Refund route	Fee	How the refund arrives
Mail-in refund	$7.99 deducted	Refund to the original payment method, after receipt and inspection
Return at Happy Returns	Free	Refund to the original payment method, after receipt and inspection
Return at a Rothy’s store	Free	Refund to the original payment method, after receipt and inspection
Mail-in exchange	Free	Replacement item shipped; no money changes hands
In-store or Happy Returns exchange	Free	Replacement item arranged at the drop-off

Rothy’s does not publish a fixed number of days for the refund to reach your account, so allow normal card-processing time after the inspection is complete. The $7.99 mail-in fee and any original shipping charges are the only deductions — there is no restocking fee in the published policy.

Does Rothy’s Extend Returns for the Holidays?

Yes. Rothy’s is running extended holiday returns for the 2026 season: all orders placed between November 11 and December 10, including gift purchases, can be returned or exchanged through January 10, 2027. A pair delivered in early December is inside the return window until early January. Orders placed outside November 11 to December 10 fall back to the standard 30 days from delivery.

Rothy’s Contact Options

Option	Details
Returns portal	returns.rothys.com — start returns and exchanges with your order number and shipping ZIP code
Phone	+1-415-737-6849
Chat, text and email	Available through the contact options on rothys.com; email help@rothys.com
Hours	Monday to Friday 5am to 9pm PT; Saturday and Sunday 5am to 6pm PT
In store	Returns and exchanges accepted at Rothy’s retail stores

Frequently Asked Questions

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Conclusion

Rothy’s return policy is one of the fairest in footwear, with a single catch: the shoes must still be unworn and unwashed. Thirty days from delivery, free exchanges by mail, free drop-off returns at Happy Returns or a store, and only $7.99 if you insist on posting a refund back. Try the pair on carpet, keep the tags on, and use the exchange route when the size is wrong — it costs nothing, and it is the fastest way to end up with a pair you will actually wear.

Disclaimer: Policy Return is an independent guide and is not affiliated with Rothy’s. Return policies can change at any time; always confirm the current policy on Rothy’s official website before making a return.

Checked against Rothy’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.