Mytheresa Return Policy: 30 Free Days to Return, Sale Items Included and 1-Day Refunds

Mytheresa’s return policy gives you 30 days from the day you receive your order to return or exchange items free of charge — and that includes reduced items, so a sale piece is not a final decision. Exchanges are for the same item in a different size only, and refunds are typically issued one business day after Mytheresa receives your return. This guide explains the free returns portal, the size-only exchange rule, the items that cannot come back, and the refund timing.

Return Windows at a Glance

Category	Return window	Good to know
Most items, return for a refund	30 days from receipt, free	Unworn, unwashed, defect-free, labels attached, original packaging
Most items, exchange for a different size	30 days from receipt, free	Same item only; a different product means a return and a new order
Reduced (sale) items	30 days from receipt, free	Included in the standard policy, unless marked Final Sale
Final Sale items	Not returnable	Marked Final Sale on the site; no return or exchange
Gift cards (physical and digital)	Not returnable	All gift card sales are final
Customised or personalised items	Not returnable	The right of return does not apply
Items with a manufacturing fault after use	Up to 24 months from receipt	After Sale Service, not the 30-day return route
Climate action support contributions	Non-refundable	The 30-day policy does not apply to them

How to Return an Item to Mytheresa

1. Start the return inside 30 days of receipt. Open Mytheresa’s dedicated returns portal and sign in with your order number and the email address the order was placed under. Choose the pieces you want to return and a reason for each one.
2. Check the condition before you pack. Items must be unworn, unwashed and defect-free, with the labels still attached. Any loss of value from wearing, washing or other traces of use, or from removing the safety label or damaging the original packaging and accessories, can lead to the return being rejected.
3. Use the original packaging. Pack the items in their original boxes with the dust bags and accessories they came with. Mytheresa cannot resell an item that arrives without its packaging, so a return in a plain mailer risks refusal.
4. Print the label and send it with the same carrier. The portal gives you a prepaid return label. Send the parcel back with the same service that delivered your order, and only from the country the order was shipped to — Mytheresa can only accept a return from that country.
5. Wait for the refund. Mytheresa typically refunds you one business day after it has received your return. Your bank or card provider then needs several business days of its own before the money shows in your account.

How Long Do You Have to Return Items to Mytheresa?

The window is 30 days from the day you receive the products, and it applies to returns and exchanges alike. The clock runs from receipt, not from the order date. If your order arrived in more than one parcel, the 30 days run from the receipt of the products in question.

The window is the same for full-price and reduced items. Mytheresa states plainly that all purchased items can be returned free of charge within 30 days of receipt, including reduced items That is the detail that matters most at sale time: a discounted dress or coat is returnable on the same terms as a full-price one, unless the product page marks it Final Sale.

There is no separate statutory clock to worry about in the US. Under the German terms that govern the site, consumers also hold a 14-day right of withdrawal, but Mytheresa’s voluntary 30-day right of return sits on top of that and is the route most shoppers will use. The 30 days is the number to remember, and day 31 is too late.

Can You Exchange an Item at Mytheresa?

Yes, free of charge within the same 30 days — but only for the same item in a different size. Open the returns portal, choose the exchange option, and pick the new size. Reduced items can be exchanged too, on the same terms.

If you want a different product rather than a different size, Mytheresa does not offer a direct swap. Return the original item for a refund and place a new order for the piece you want. The same applies if the size you want is out of stock: there is no exchange to make, so return the item and watch for a restock.

One warning applies to heavy returners. Mytheresa states that it reviews customers’ purchasing and return behaviour, and if a return rate above 70 percent is found within a period of up to 12 months, it may temporarily or permanently refuse or block future orders at its discretion. Statutory rights stay intact, but the voluntary 30-day route can be closed to an account that returns most of what it buys.

What Can’t Be Returned to Mytheresa?

Three categories are excluded outright:

• Final Sale items — anything the site marks Final Sale cannot be returned or exchanged at all, including during sale events
• Gift cards, physical and digital — all gift card sales are final
• Customised or personalised items — the right of return does not apply to products that were customised or modified for you

Condition can also end a return. Mytheresa only accepts items that are unworn, unwashed and defect-free, with the labels still attached. A removed safety label, damaged original packaging, missing accessories, or any sign of wear or washing can lead to rejection, because Mytheresa cannot offer such items for sale again. If a return is rejected, the loss of value falls on you.

A separate rule covers faults that appear later. If you received a flawless item but a manufacturing fault or production defect appears after some time of use, that is not a 30-day return — it is an After Sale Service request. It applies to items that have been worn, with the tags no longer attached, and that are still inside the 24-month EU guarantee period. Unworn items with tags still attached go through the normal 30-day return or exchange instead.

Does Mytheresa Charge for Returns?

No. Returns and exchanges are free of charge within the 30 days, including for reduced items. The return label from the portal costs you nothing, and Mytheresa states that all return shipments are at its expense when the return conditions are met.

What is not refunded is everything around the product. Shipping costs are not refunded, and neither are insurance and handling fees — so the label is free, but the fees you already paid do not come back. If part of an order comes back,promotions, discounts, offers, free items granted as part of a qualifying purchase and coupons are prorated against the refund. In plain terms, a discount that applied to the whole order is split across the items, so returning one piece returns only its share of the discount. And a climate action support contribution is non-refundable — the 30-day policy does not apply to it.

How Are Refunds Issued and How Long Do They Take?

Mytheresa refunds the money to your account or credit card — the payment method you used for the order. There is no store-credit-only route; the refund goes back to how you paid, unless currency movements intervene, in which case potential losses from currency fluctuations are not refunded.

Refund route	When the money arrives
Refund to your card or account	Typically one business day after Mytheresa receives your return; allow several more business days for your bank or card provider to show it
Exchange (same item, different size)	No refund — the replacement is sent once the return is processed
Partial return with a promotion or coupon	The refund is prorated — discounts and free-item values are split across the order
Climate action support contribution	Non-refundable — it does not come back with the order

The one-business-day timing is the fastest in luxury retail, but it starts when Mytheresa receives the return, not when you post it. A parcel that takes a week to travel back from the US adds that week before the clock starts, so post early if the refund is urgent.

Can You Return a Gift You Received?

Mytheresa publishes no separate gift-return route, so a gift is returned the same way as any other order: through the returns portal, inside 30 days of receipt, with the order number and the email address the order was placed under. The recipient will need those details from the buyer, or the buyer will need to start the return.

The refund goes back to the buyer’ account or credit card. A gift recipient cannot have the money sent to their own card instead, and there is no gift-card payout for a returned gift. If the recipient would rather choose something else, the buyer can return the item and order the replacement, or the recipient can ask for an exchange to a different size of the same item — the only exchange Mytheresa offers.

If the gift is a gift card, there is no return at all. Physical and digital gift cards are final sale, so a Mytheresa gift card can only be spent, not refunded.

Does Mytheresa Extend Returns for the Holidays?

No — and this matters for a Christmas gift. As of 11 November 2026, Mytheresa has published no extended holiday return window on its official pages. The standard 30 days applies in December exactly as it does in June: the item must be returned free of charge within 30 days of receipt.

A gift delivered on 10 December can be returned until 9 January, and a gift delivered on 20 December until 19 January. That covers Christmas itself, but not a gift that sits unopened into late January. If the recipient is unsure about the fit, start the return or the size exchange early — the 30 days includes the shipping time back to Mytheresa, and the refund clock only starts when the parcel arrives.

Is Returning Different for Online and In-Store Purchases?

Mytheresa is an online retailer, so there is no in-store route. Every return starts in the online returns portal, and every parcel goes back by post with the prepaid label. The same 30 days, the same condition rules and the same free label apply to every order.

One rule follows from the online-only model: a return can only be accepted from the country the shipment was sent to. A US order must be returned from the US. If you are travelling and the parcel is in another country, wait until you are back in the delivery country before you send it, or the return may not be accepted. The return address is Mytheresa’s German returns centre, and the label from the portal already carries it.

Mytheresa Contact Options

Option	Details
Customer Care (phone, US)	1-888-550-9675, available 24/7
Customer Care (email)	customercare@mytheresa.com
Returns portal	On mytheresa.com — sign in with your order number and email to return or exchange
After Sale Service	On mytheresa.com — for manufacturing faults that appear after use, within 24 months of receipt
In store	No physical stores — all returns are online through the portal

Mytheresa on Social Media

https://www.facebook.com/mytheresa · https://www.instagram.com/mytheresa.com · https://www.youtube.com/user/Mytheresacom. These are Mytheresa’s official profiles, as published by Mytheresa itself in its official app listing. Mytheresa does not handle returns through social media — for anything about an order, the returns portal and the phone line in the contact table above are the routes that will actually resolve it.

Frequently Asked Questions

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Conclusion

Mytheresa’s return policy is one of the most generous in luxury retail: 30 free days, sale items included, and a refund that typically lands one business day after the parcel arrives. The limits are narrow but firm — same size only for exchanges, nothing back on Final Sale, gift cards or customised pieces, and no refund of shipping or handling fees. Keep the labels on, keep the original boxes and dust bags, and start the return in the portal well inside the 30 days, remembering that the refund clock starts when Mytheresa receives the parcel, not when you post it.

Disclaimer: Policy Return is an independent guide and is not affiliated with Mytheresa. Return policies can change at any time; always confirm the current policy on Mytheresa’s official website before making a return.

Checked against Mytheresa’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.