Oh Polly Return Policy: 7 Days for a Refund, 14 Days for an Exchange and 28 Days for Store Credit
Oh Polly’s US return policy gives you 7 days from delivery to return an online order for a refund, 14 days for an exchange and 28 days for store credit — and every one of those options carries a fee. A refund or exchange costs $12.99 ($9.99 if you drop it off via Happy Returns), while store credit costs only $2.99 and earns a 10% bonus up to $25 if you choose it within 7 days of delivery. In-store purchases play by different rules again: 30 days for an exchange or a store gift card, with no refunds at all. This guide covers the windows, the fees, what cannot go back, and how fast each refund lands.
Return Period
7 days for a refund, 14 days for an exchange, 28 days for store credit
Return Fee
$12.99 ($9.99 via Happy Returns); store credit $2.99
In-Store Returns
30 days for an exchange or store gift card — no refunds
No Receipt
Returns run through your order in the online returns portal — no separate receipt rule is published
Return Windows at a Glance
| Category | Return window | Good to know |
| Online order — refund | 7 days from delivery | $12.99 fee, or $9.99 via Happy Returns, deducted from your refund |
| Online order — exchange | 14 days from delivery | $12.99 fee, or $9.99 via Happy Returns, deducted from the exchange value |
| Online order — store credit | 28 days from delivery | $2.99 fee; 10% bonus up to $25 if you opt in within 7 days of delivery |
| In-store purchase | 30 days from purchase | Exchange or store gift card only — no refunds |
| Sale items | Same windows as above | Store credit or exchange only — no cash refund |
| Pop-up and sample sale purchases | Final sale | No returns accepted at all |
| Damaged or faulty items | Contact Customer Care first | Do not register a return before speaking to the team |
How to Return an Item to Oh Polly
- Check your window first — it is short. Count from the date your parcel was delivered, not the date you ordered. You have 7 days for a refund, 14 days for an exchange and 28 days for store credit, and the clock runs from delivery day.
- Register the return through the online returns portal. Oh Polly’s returns run through your order, so have your order number and the email address you ordered with ready. Choose refund, exchange or store credit before you send anything — the option you pick sets the fee.
- Pack the item exactly as it arrived. Everything must be unworn and undamaged, free of makeup, pet hair, deodorant and perfume, with all original tags and ribbons attached. Swimwear needs its hygiene sticker intact. Multipacks and two-part sets must go back together in the same parcel, and embellished items must go back in the original box they arrived in.
- Send it back by mail or drop it off with Happy Returns. The Happy Returns route costs less — $9.99 instead of $12.99 — so it is worth checking whether a drop-off point is near you. Keep your proof of postage: the parcel is your responsibility until it reaches Oh Polly’s warehouse.
- Wait for inspection and processing. Oh Polly inspects every return on arrival and aims to process returns within 14 business days of receipt. You will get an email once your return has been received and processed.
How Long Do You Have to Return Items to Oh Polly?
The US windows are among the shortest in fashion retail, and they are counted from delivery, not from the day you placed the order. A refund needs the item back within 7 days of delivery. An exchange stretches that to 14 days. Store credit stretches it furthest, to 28 days. The practical point is that the refund window can close before a parcel has even been tried on properly if delivery was slow, so check the delivery date on your order the moment a parcel lands and decide quickly.
One warning from the published policy matters here: if you return items that do not match what you ordered, or items that belong to another company, Oh Polly reserves the right to take legal action — and if its team suspects fraudulent return activity, it may withhold a refund or block your account entirely. That is unusually blunt language for a returns page, and it underlines how tightly Oh Polly polices returns.
Note that this guide covers the US store only. Oh Polly’s UK store gives 14 days for a refund or exchange and 28 days for store credit, and its EU store follows the same pattern with its own fee schedule. If you ordered from ohpolly.com in the UK or the EU, do not use the US windows in this guide.
What Does an Oh Polly Return Cost?
Nothing about an Oh Polly return is free for US shoppers after the first order, and the fee depends on which outcome you choose:
| Return outcome | Fee |
| Refund by mail | $12.99 deducted from your refund |
| Refund via Happy Returns drop-off | $9.99 deducted from your refund |
| Exchange by mail | $12.99 deducted from your exchange value |
| Exchange via Happy Returns drop-off | $9.99 deducted from your exchange value |
| Store credit | $2.99 deducted from your return total |
Store credit is the cheapest route and the only one that pays you something extra: choose store credit within 7 days of delivery and Oh Polly adds a 10% bonus to your store credit balance, capped at $25. On a $200 return that is $20 of extra credit for a $2.99 fee — the maths clearly pushes you towards store credit if you shop at Oh Polly regularly. Exchange orders are shipped out via Economy shipping once processed, and exchanges depend on stock availability, so a size swap is not guaranteed if your size has sold out.
Can You Return Oh Polly Items In Store?
Yes, but the in-store rules are completely different from the online rules, and they are less generous in one important way. In-store purchases can be returned within 30 days — longer than any online window — but only for an exchange or a store gift card. Oh Polly states plainly that in-store purchases cannot receive a refund, so if you bought in a store and want your money back, the policy does not offer that option at all.
That makes the channel you buy through a real decision. Buy online and you can get a refund, but only within 7 days and only after a $12.99 fee. Buy in store and you get a month to change your mind, but your money stays with Oh Polly as credit. If you are unsure about a fit, the online route with its refund option is the safer bet — provided you act within the week.
Can You Return Sale Items to Oh Polly?
Sale items can be returned, but not for a refund. Oh Polly’s published policy states that sale items are returnable for store credit or exchange only — the cash-refund option is closed to them, even inside the 7-day window. The same windows still apply (14 days for an exchange, 28 days for store credit), and the same fees apply, so a sale return still costs $12.99 for an exchange or $2.99 for store credit.
The hard line is drawn at pop-ups and sample sales. Any purchases made at a pop-up or sample sale are final, and Oh Polly accepts no returns on them at all. That is worth knowing before you buy at an Oh Polly event, because the prices there can make an impulse purchase tempting — and there is no way back from it.
What If You Don’t Have Your Receipt?
Oh Polly publishes no separate no-receipt rule for US online orders, because its returns do not run on paper receipts at all. Returns are registered through the online returns portal against your order, using the order number and the email address from the purchase. Your order confirmation email is effectively your proof of purchase, so keep it until the return is processed.
What Oh Polly does publish, and enforces strictly, is a condition check. Every returned item is inspected on arrival at the warehouse, and failure to meet the condition rules can lead to refusal. That means unworn, undamaged, free of makeup, pet hair, deodorant and perfume, with all original tags and ribbons attached — and with hygiene stickers intact on swimwear. A dress tried on carefully passes; a dress worn to an event with makeup marks and a missing tag does not, and Oh Polly may refuse it outright rather than offering a partial refund.
What Can’t Be Returned to Oh Polly?
Oh Polly publishes a specific list of non-returnable items on its US returns page. The main entries are:
- Nipple covers
- Briefs and thongs from the intimates range
- Socks and tights
- Face masks and eye masks
- Headbands, ear muffs, headscarves and hair accessories
- Fitness equipment
- Halloween accessories
- Water bottles
Swimwear sits in a category of its own: it is returnable, but only if the hygiene sticker remains intact. Send swimwear back without the sticker and Oh Polly states the item may be refused. The same strictness applies to multipacks and two-part sets — all parts must be returned together in the same parcel, or the return may be refused — and to embellished items, which must be returned in the original box they arrived in.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches the warehouse and passes inspection, Oh Polly aims to process it within 14 business days of receipt, and you will get an email once it has been received and processed. How the money reaches you depends on how you paid and which outcome you chose:
| Return outcome | How the money comes back |
| Refund | To your original payment method, minus the $12.99 (or $9.99 via Happy Returns) fee |
| Exchange | Replacement item shipped via Economy shipping once processed; the $12.99 (or $9.99) fee is deducted from the exchange value |
| Store credit | Sent as a gift card, minus the $2.99 fee, plus the 10% bonus (up to $25) if chosen within 7 days of delivery |
| Order paid partly by gift card | Funds go back onto the gift card first, before any other payment method |
Two timing notes. First, the 14 business days is a processing aim, not a guarantee, and it runs from receipt at the warehouse — not from the day you posted the parcel. Second, your bank’s own posting time sits on top of Oh Polly’s processing time for card refunds, so the money can take longer than 14 business days to appear on your statement. If an item arrives damaged, or becomes damaged when you wear it, do not register a return first — contact Oh Polly’s Customer Care team so they can resolve the issue before you send anything back.
Does Oh Polly Extend Returns for the Holidays?
No. As of 12 November 2026, Oh Polly has published no extended holiday return window on its US returns page, so the standard windows apply in December exactly as they do in June: 7 days for a refund, 14 days for an exchange and 28 days for store credit. That is worth planning around, because a dress bought as a Christmas gift in early December will be outside the refund window before Christmas Day itself. If you are buying a gift, the store credit route — 28 days — is the only one that still works after the big day, and sale items bought as gifts can only come back as store credit or an exchange in any case.
Oh Polly Contact Options
| Option | Details |
| Customer Care (email) | hello@ohpolly.com |
| Help Centre / returns portal | help.ohpolly.com — register returns and track their progress |
| In store | Oh Polly stores accept returns within 30 days for an exchange or store gift card |
| Phone | No customer-service phone number is published for US shoppers |
Oh Polly on Social Media
Instagram · X (Twitter) · Facebook. These are Oh Polly’s official profiles as published in the brand’s own app listing. Oh Polly does not handle returns through social media — for anything about an order, the Help Centre and the email address in the contact table above are the routes that will actually resolve it.
Frequently Asked Questions
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Conclusion
Oh Polly’s US return policy is short, strict and fee-based: 7 days for a refund, 14 days for an exchange, 28 days for store credit, with a fee on every route. The smart play is to decide fast, use a Happy Returns drop-off to cut the fee to $9.99, and choose store credit within 7 days when you shop at Oh Polly regularly — the 10% bonus turns the cheapest option into the best-value one. Buy in store only if you are happy with exchange or store credit, because a refund is never on the table there, and never buy at a pop-up or sample sale unless you are certain, because those sales are final.
Disclaimer: Policy Return is an independent guide and is not affiliated with Oh Polly. Return policies can change at any time; always confirm the current policy on Oh Polly’s official website before making a return.
Checked against Oh Polly’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.
