Nasty Gal Return Policy: 28 Days to Return, Refunds Only and No Exchanges
Nasty Gal’s return policy gives you 28 days from the day you receive your order to send items back for a refund. There is no exchange facility — if you need a different size or colour, you return the original and place a new order. Returns start in Nasty Gal’s online returns portal, a small return shipping fee is deducted from your refund, and refunds are processed within 14 days of Nasty Gal receiving your return. This guide explains the portal steps, the hygiene-seal rules, what cannot be returned, and how long the money takes.
Return Period
28 days from receipt
Exchanges
None — return for a refund and reorder
Return Shipping
Small fee deducted from the refund; portal shows the amount
Refund
Processed within 14 days of Nasty Gal receiving the return
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most clothing, shoes and accessories | 28 days from receipt | Unworn, unwashed, original labels attached, in original packaging |
| Swimwear and lingerie | 28 days from receipt | Only with the hygiene seal intact and in original packaging |
| Shoes | 28 days from receipt | Must not have been worn outdoors; return in the original box |
| Beauty, cosmetics and face masks | 28 days from receipt | Only if unopened with the seal intact |
| Pierced jewellery | 28 days from receipt | Only if the packaging seal has not been removed |
| Faulty items | Contact customer services | Do not use the returns portal for a faulty item |
| Sale items | 28 days from receipt | Sale items follow the standard window unless marked final sale |
| After 28 days | Not accepted | Nasty Gal does not accept returns after the 28 days |
How to Return an Item to Nasty Gal
- Start inside the 28 days. The window runs from the day you receive the order, so do not leave the return until the last weekend. Nasty Gal does not accept returns after 28 days.
- Open the online returns portal. Go to the returns portal on nastygal.com. Nasty Gal no longer sends a paper delivery note with parcels, so the portal is the only way to start a return.
- Enter your order details. Put in your order number plus the email address used for the order, or the last 4 digits of your phone number. Select the items you want to return and choose a reason for each one.
- Choose your return method and pay the fee in the portal. The portal shows the return shipping options and the fee for each. A small fee is deducted from your refund — the portal shows the exact amount before you confirm, so check it rather than guessing. Printer-less options are available if you do not have a printer at home.
- Pack the items properly. Seal the return in opaque, waterproof packaging. Clothing must be unworn and unwashed with the original labels attached. Swimwear and lingerie must be in their original packaging with the hygiene seal intact, and shoes must go back in their original box.
- Post it and keep the proof of postage. Use a trackable service and keep the receipt until the refund is confirmed. If the parcel shows no movement for 7 days after drop-off, contact customer services with the receipt number.
How Long Do You Have to Return Items to Nasty Gal?
The standard window is 28 days from the day you receive your order. That covers most clothing, shoes and accessories, and it covers sale items on the same terms unless the product was marked final sale. The 28 days start on receipt, not on the dispatch date and not on the order date.
There is one date trap to avoid. Because Nasty Gal turns its stock over fast, it states that it cannot resell your products after 28 days — and that is why late returns are refused outright rather than accepted for store credit. A return posted on day 29 is a return that will not be accepted, however good the condition.
If you received a faulty item, do not use the returns portal at all. Contact Nasty Gal customer services directly instead, so the fault can be logged and the return handled outside the standard portal flow. A faulty item is a different case from a change of mind, and the portal is built for change-of-mind returns only.
Can You Exchange an Item at Nasty Gal?
No. Nasty Gal does not offer an exchange facility. If the dress is the wrong size or the colour does not suit you, the only route is to return the original item for a refund inside the 28 days and place a new order for the replacement.
That has two practical consequences. First, the replacement is a fresh purchase at the price on the day you order it — if the item has gone up in price, or the sale has ended, you pay the new price. Second, the size you want may sell out while your return is in transit, so order the replacement as soon as you have posted the return rather than waiting for the refund to land. Keep the two orders separate in your head: the return is a refund, and the replacement is a new purchase.
What Can’t Be Returned to Nasty Gal?
Most of the exclusions are about health and hygiene. The rules are:
- Swimwear and lingerie — returnable only if the hygiene seal is intact and the item is in its original packaging; a broken or missing seal means no refund
- Beauty products and cosmetics — returnable only if unopened and unused; opened beauty products are not accepted
- Pierced jewellery — returnable only if the packaging seal has not been removed
- Face masks — returnable only if the packaging is unopened and the seal is not broken
- Adult toys — not refundable if the seal is not in place or has been broken
Beyond those, the condition rules apply to everything. Items must be unworn, unwashed and in resaleable condition, with the original labels attached and the original packaging kept. Shoes must not have been worn outdoors and must come back in their original box. A return that arrives worn, washed, soiled or without its tags can be refused, and the refund will not be paid.
Does Nasty Gal Charge for Returns?
Yes. Nasty Gal does not offer free returns in the US. A small return shipping fee is deducted from your refund, and the amount depends on the country and the method you choose in the portal. The portal shows the exact fee before you confirm the return, so you always know what will be taken off.
The customer also pays for the return leg itself: you choose and pay for the return method in the portal, and you are responsible for getting the parcel back. For international returns, any duties and customs charges are also yours. Use a trackable carrier and keep the proof of postage, because the refund is only processed once Nasty Gal has received the parcel in acceptable condition.
There is no restocking fee on top of the shipping fee. What comes off your refund is the return shipping cost only — the rest of the item’s price comes back in full, subject to the refund timing below.
How Are Refunds Issued and How Long Do They Take?
Refunds go back to your original payment method — the card or PayPal account you paid with. Nasty Gal offers refunds only; there is no store-credit option and no exchange.
| Refund step | Timing |
|---|---|
| Nasty Gal receives and checks your return | Refund processed within 14 days of receipt |
| Card refund reaches your statement | Up to a further 7 working days after processing |
| Total time to allow | Up to 21 days from the day Nasty Gal receives the parcel |
If 14 days have passed since Nasty Gal received the return and nothing has appeared, contact customer services with your order number and proof of postage. If the refund has been processed but your bank has not shown it after a further 7 working days, the delay is usually at the bank’s end — but still ask Nasty Gal to confirm the refund was sent, so you have a date to give the bank.
Can You Return a Gift You Received?
Nasty Gal publishes no separate gift-return route, so a gift is returned the same way as any other order: through the online returns portal, inside 28 days of receipt, with the order number and the email address or phone digits used for the order. The recipient will need those details from the buyer, or the buyer will need to start the return.
The refund goes back to the original payment method, which belongs to the buyer. A gift recipient cannot have the money sent to their own card instead. If the recipient wants a different size or colour, remember there is no exchange — the buyer returns the item for a refund and orders the replacement, and the replacement is a new purchase at the current price. Keep the order number with the gift, because the portal cannot find an order without it.
Does Nasty Gal Extend Returns for the Holidays?
Nasty Gal has previously run an extended Christmas returns policy, but no dates for the 2026 season could be verified on its official pages as of 11 November 2026. Until Nasty Gal publishes dates, count on the standard 28 days from receipt and nothing more.
That matters for a Christmas gift. A dress delivered on 10 December must be sent back by 7 January, and one delivered on 20 December by 17 January. If the recipient will not try it on until after Christmas, the window is still workable — but only just, and only if the return is posted promptly. Do not rely on a Christmas extension that has not been published for this season, and check Nasty Gal’s Help Centre in December in case dates appear.
Is Returning Different for Online and In-Store Purchases?
There is no in-store route. Nasty Gal sells online only, so every return goes through the online portal and back by post. The same 28 days, the same condition rules and the same return fee apply to every order, whether it was bought on the website or in the app.
Because there is no counter to hand the item to, the portal is the whole process: order number, email or phone digits, return method, fee, label or QR code, and proof of postage. If the portal does not recognise your order number, do not keep retrying it — contact customer services by email or live chat with the order number and the dispatch email, and ask for a manual return. Shoppers have reported the portal failing to recognise order numbers, so keep the dispatch email and the proof of postage together until the refund is confirmed.
Nasty Gal Contact Options
| Option | Details |
|---|---|
| Customer services (email) | customerservices@nastygal.com |
| Help Centre | help.nastygal.com — help articles, live chat and the contact form |
| Contact page | nastygal.com/pages/informational/contact-us |
| Returns portal | returns.nastygal.com — start a return with your order number and email or phone digits |
| Phone | No customer service phone line is published — contact is by email, live chat and the contact form |
| In store | No physical stores — all returns are online through the portal |
Nasty Gal on Social Media
https://www.instagram.com/nastygal/ · https://www.tiktok.com/@nastygal · https://www.facebook.com/Nastygal/ · https://www.pinterest.co.uk/nastygal/. These are Nasty Gal’s official brand profiles — its Instagram account is verified, with millions of followers. Nasty Gal does not handle returns through social media — for anything about an order, the returns portal, the Help Centre and the email in the contact table above are the routes that will actually resolve it.
Frequently Asked Questions
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Conclusion
Nasty Gal’s return policy is simple but unforgiving: 28 days, refunds only, no exchanges, and a small fee taken off the refund. The two things that catch people out are the hygiene seals and the portal itself — check the seal before you try swimwear or lingerie on, keep the order number and the dispatch email, and post the return early enough that the 28 days cannot run out while a label is being sorted. Do that, and the refund lands within 14 days of the parcel arriving back.
Disclaimer: Policy Return is an independent guide and is not affiliated with Nasty Gal. Return policies can change at any time; always confirm the current policy on Nasty Gal’s official website before making a return.
Checked against Nasty Gal’s published policy on 11 November 2026. Policies change; the retailer’s official page is the final word.
