Saks Fifth Avenue Return Policy: 30 Days, $9.95 by Mail and Free In Store
Saks Fifth Avenue’s return policy gives you 30 days from delivery to return most items for a refund, by mail or in a store. A mailed return costs $9.95, deducted from your refund, while a return presented in store is free. Refunds go back to your original payment method and take 7 to 10 days to process. The condition rules are strict: items must be unworn, undamaged and unaltered, with their original tags, packaging and proof of purchase. This guide explains how Saks returns work, the $9.95 fee, the final-sale exceptions, and how gifts and exchanges are handled.
Return Period
30 days from delivery for a refund
Mail Return Fee
$9.95 deducted from your refund per mailed return
In-Store Returns
Free — no return shipping fee
Refund Speed
Allow 7 to 10 days for processing
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items | 30 days from delivery | By mail or in store; unworn, undamaged, unaltered, with tags and proof of purchase |
| Dresses | 30 days from delivery | The attached garment tag must be kept on — once removed, the dress cannot be returned |
| Intimates and swimwear | 30 days from delivery | Hygiene seals must be attached, if applicable |
| Final Sale items | No returns or exchanges | Final Sale is final, whatever the reason |
| Gourmet, monogrammed or personalized items | No returns or exchanges | These are excluded outright |
| Gifts with purchase | 30 days from delivery | Include the free gift when you return the item |
| Price adjustments | Within 7 days of the purchase date | Full-price items only; submit the request online |
| International orders | No returns supported | Saks no longer offers international purchases or shipping |
How to Return an Item to Saks Fifth Avenue
- Check the item is within 30 days of delivery. Returns are eligible for a refund only if they are made within 30 days of the delivery date. Saks states it cannot guarantee acceptance if a return is shipped after the window, so start early.
- Check the condition. The item must be presented in the same condition as when you received it: unworn, undamaged and unaltered, with the original tags, packaging if applicable, and proof of purchase. Returns that do not meet the criteria will not be accepted and will be sent back to you with an explanation.
- Choose mail or in store. For a mailed return, start the return through the Saks Returns Form and choose either a mobile QR code or a printed prepaid shipping label. For an in-store return, take the item to a Saks Fifth Avenue store with your order number handy.
- Pack it properly. Remove any old addresses or bar codes from the box, and include only items from the same order. If you are returning with a QR code, take the parcel to a FedEx or participating partner location — not a drop box. With a printed label, you can use a FedEx location, a participating partner location or a FedEx drop box.
- Pay the fee only if you mail it. A $9.95 return shipping fee is deducted from your refund for each mailed return. Returns presented in store are not charged a return shipping fee. If you return several items at the same time, the $9.95 is deducted once; if you return them at different times, a fee may be deducted for each return request.
- Track your return and wait for the refund. You can track the return through your return confirmation email or by entering the tracking number from your FedEx receipt at fedex.com. Saks will email you when your return has been processed and when it begins issuing your refund. Allow 7 to 10 days for processing.
How Long Do You Have to Return Items to Saks?
The window is 30 days from delivery, and the delivery date is what counts — not the order date and not the ship date. That matters if your order took a week to arrive: the clock starts when the parcel reaches you. After 30 days, Saks states plainly that it does not accept returns. There is no published route to store credit after the window closes, so do not count on one.
The same 30 days applies to exchanges. If you want a different size or colour, you have 30 days from delivery to make it happen, and exchanges are handled in store with a Style Advisor rather than by mail. Keep your proof of purchase and the original tags, because both are required for the return to be accepted at all.
Does Saks Charge a Restocking Fee?
No. Saks states clearly that it does not charge restocking fees. The only charge attached to a return is the $9.95 return shipping fee on mailed returns, and that is a shipping cost rather than a restocking fee. In-store returns avoid it entirely, which makes the store the cheapest way to return anything to Saks.
Two other costs are not refundable. Original shipping fees cannot be refunded, so the delivery charge you paid when you ordered is gone even when the item goes back. And if you used a digital promotional gift card on the order, the gift card amount may be reduced to $0 when items are returned or cancelled — if you have already used the promotional gift card, the value you used may be deducted from your refund.
What Can’t Be Returned to Saks Fifth Avenue?
Saks publishes a short list of items that cannot be returned or exchanged at all:
- Final Sale items — marked final sale on the product page
- Gourmet items — food and perishable goods
- Monogrammed items — anything personalized with initials
- Personalized items — anything altered or made to your specification
Two category rules sit alongside that list. Dresses may come with an attached garment tag that must be kept on in order to return the item — once the tag is removed, the dress cannot be returned. Intimates and swimwear must be returned with their hygiene seals attached, if applicable, for health and safety reasons. If your order came with a gift with purchase, include the free gift when you return the item, or the return may be held up.
Saks also reserves the right to restrict or refuse future transactions if it identifies an unreasonable return pattern, so repeated returns of worn or damaged items can affect your account.
Can You Return a Gift to Saks?
Yes. To return a gift, go to the Saks Returns Form and have the order number handy — the order number is printed on the gift note inside your package. The same 30-day window and the same condition rules apply. Refunds for gift returns are credited to the original method of payment, so if the gift was bought with a gift card, keep that card even if it shows a $0 balance: the refund generally goes back to the original payment method, and Saks may need the card details to credit it.
If you are the gift giver rather than the recipient, the same form works. Start the return, choose mail or in store, and the refund follows the payment method used for the original order.
How Are Refunds Issued and How Long Do They Take?
Refunds are credited to your original method of payment. Saks states you should allow 7 to 10 days for processing your return, and you will receive an email when the return has been processed and when Saks begins issuing the refund.
| Payment method | How and when the refund arrives |
|---|---|
| Credit or debit card | Credited to the original card; allow 7 to 10 days for processing |
| Saks gift card | Credited back to the original gift card — keep the card even with a $0 balance |
| Multiple payment methods | Refunded to the original payment methods used; keep your original gift card if one was used |
| Promotional gift card used | The promotional value may be deducted from the refund, or reduced to $0 |
Original shipping charges are not refunded, and the $9.95 mail-return fee is deducted from the refund before it is issued. If you paid with more than one payment method, the refund is split back across them. Your bank may take extra days to show the credit after Saks issues it.
What About Price Adjustments and International Orders?
Saks offers price adjustments within 7 days of the purchase date for full-price items. If you see an item on sale after paying the original price, you can submit a price adjustment request online. Note that Saks’s own support article mentions 10 days for the same adjustment, while the returns page states 7 days — the returns page is the stricter figure, so act within 7 days to be safe.
International returns are not supported. Saks no longer offers international purchases or shipping, and it cannot accept returns on any previously purchased international orders. Saks is also unable to process returns for items purchased at Neiman Marcus or Bergdorf Goodman — those purchases go back under the Neiman Marcus or Bergdorf Goodman return policy, not Saks’s.
Does Saks Extend Returns for the Holidays?
Saks’s published return pages do not mention an extended holiday return window. The published rule is 30 days from delivery, and the pages checked for this guide state no seasonal extension. Luxury retailers sometimes announce holiday extensions, but none was published on Saks’s returns page. Treat the 30 days as the deadline for anything you buy now, and check the returns page before a holiday purchase if the timing matters.
Saks Fifth Avenue Contact Options
| Option | Details |
|---|---|
| Customer Care (phone or text) | 1-877-551-7257 (1-877-551-SAKS) |
| Returns Form | Start a return or gift return through the Returns Form on saksfifthavenue.com |
| Chat | Contact the Saks Customer Care Team through chat on the website |
| In store | Any Saks Fifth Avenue store accepts returns; exchanges are handled in store with a Style Advisor |
| Damaged, broken or defective orders | Reach out to the Customer Care Team through chat, text or by calling 1-877-551-7257 |
| Return tracking | Track through your return confirmation email, or enter the FedEx tracking number at fedex.com |
Saks Fifth Avenue on Social Media
Saks Fifth Avenue is active on Instagram · Facebook · X · Pinterest · YouTube. Saks does not handle returns through social media — for a return, use the Returns Form on saksfifthavenue.com or call Customer Care at 1-877-551-7257.
Frequently Asked Questions
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Conclusion
Saks Fifth Avenue’s return policy is a clean 30 days from delivery with one cost to watch: the $9.95 fee on mailed returns. Take the item to a store and the return is free; send it by mail and the fee comes off your refund. The condition rules are the real test — unworn, undamaged, unaltered, tags on, dress tags intact, hygiene seals in place. Final Sale, gourmet and personalized items are out entirely. Keep your proof of purchase, start the return inside the 30 days, and a Saks return is simple.
Disclaimer: Policy Return is an independent guide and is not affiliated with Saks Fifth Avenue. Return policies can change at any time; always confirm the current policy on Saks Fifth Avenue’s official website before making a return.
Checked against Saks Fifth Avenue’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
