Shopbop Return Policy: 30 Days, Free Within 15 Days, $10 After That
Shopbop gives you 30 days from the day your order is delivered to return most items, and the cost depends on how fast you send them back. Drop the parcel off and get it scanned by the carrier within 15 days of delivery and the return is free. Send it back on day 16 to day 30 and a $10 label fee is charged per order. After 30 days, returns are not accepted at all. Shopbop does not offer exchanges, so if you want a different size you place a second order and return the first one. This guide explains how Shopbop returns work, the security-tag rule that can cost you a refund, and the holiday extension running this season.
Return Period
30 days from delivery
Free returns
Within 15 days of delivery, dropped off and scanned
16–30 days
$10 label fee per order
Exchanges
Not offered — place a second order
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items | 30 days from delivery | New condition, tags and seals attached, original packaging |
| Dropped off and scanned within 15 days | Free return | The carrier must scan the parcel within 15 days of the delivery date |
| Dropped off and scanned on days 16–30 | $10 label fee per order | Fee applies per order, not per item |
| After 30 days | Not accepted | Returns dropped off beyond 30 days are refused |
| Final Sale items | Not returnable | Marked Final Sale on the product page and at checkout |
| Holiday orders (1 Nov–26 Dec 2026) | Extended period | Must be dropped off and scanned by 11 January 2027 for a refund to the original payment method |
How to Return an Item to Shopbop
- Start the return in your Order History. Sign in to your Shopbop account, go to Order History and begin the return within 30 days of receiving your order. Do it early if you can — returns within 15 days are free, and the clock runs from the delivery date.
- Pack everything up. Include all original packaging, tags, seals and security tags. For footwear, include the original shoe box in its original condition, and do not use the shoe box itself as the shipping box.
- Choose your return method. Print your label or download a QR code, whichever Shopbop offers for your order. US customers can track the return using the 9-digit number at the bottom of the Free Return Shipping instructions included in each order.
- Drop the parcel off. Take it to the carrier and make sure it is scanned. The scan date is what counts: a free return needs the parcel dropped off and scanned within 15 days of delivery, and a return at day 16 to 30 carries the $10 label fee.
- Wait for your refund. For eligible orders, Shopbop issues the refund as soon as you drop the package off at the return carrier. Otherwise, the refund is processed within 5 business days of Shopbop receiving your return, and it goes back to your original form of payment. You will be notified by email when it is processed.
How Long Do You Have to Return Items to Shopbop?
The window is 30 days from the delivery date, and it is measured by the carrier scan, not by the day you post the parcel. That distinction matters. If you drop the parcel at a carrier location on day 14 but it is not scanned until day 16, you may be charged the $10 label fee. Get the scan done while you are there, and keep the receipt.
The three bands are simple to remember. Within 15 days, free. Days 16 to 30, $10 per order. After 30 days, no return at all. The $10 fee is charged per order, not per item, so returning three items from one order on day 20 costs $10 in total, not $30. Even so, returning inside 15 days is always the better deal.
There is a holiday extension running this season. Orders placed between 1 November and 26 December 2026 are eligible for an extended return period, and returns must be dropped off and scanned by the carrier by 11 January 2027 to qualify for a refund to the original form of payment. Label fees still apply to returns made after 15 days, and Final Sale items cannot be returned even under the extension.
What Condition Must Returns Be In?
Shopbop’s condition rules are stricter than most fashion retailers, and they are worth reading before you cut a tag off. Merchandise, including beauty, must be returned within 30 days in new condition — not worn, not used, not opened, not altered and not washed — and in its original packaging with all tags attached, including seals and security tags.
Two rules deserve special attention. First, merchandise returned without the original security tag, or with a damaged security tag, may result in a delayed refund or may not qualify for a refund at all. If the security tag is still on the garment, leave it there. Do not remove it to try the item on, because a missing tag can cost you the whole refund. Second, footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box. Never stick a shipping label on the shoe box itself, and never use the shoe box as the outer shipping box.
Shopbop also states that shipping and handling charges are not refundable, and that packages arriving COD may be denied, or the COD amount may be deducted from your return. Shopbop monitors account activity and reserves the right to refuse transactions, assess fees or close accounts based on order or returns behaviour, so very frequent returns can have consequences for your account.
What Can’t Be Returned to Shopbop?
The main exclusion is Final Sale items. Anything marked Final Sale on the product page or at checkout may not be returned, and that rule holds even during the holiday extension. Check the product page before you buy, because a deep discount often comes with a Final Sale label.
Beauty products follow the same 30-day rule as everything else, but the condition rule bites harder there. Beauty must be returned unopened and unused, with its seals intact, so a foundation you have tried once is not returnable. The same applies to any item you have washed, altered or worn. If you are unsure about a fit, try the item on at home without removing tags, or the security tag.
Does Shopbop Offer Exchanges?
No. Shopbop states it plainly: it does not offer merchandise exchanges. If you want a different size or colour, place a second order for the one you want and return the original under the normal 30-day process. Shopbop’s reasoning is that this gets you the right size fastest, because you do not have to wait for the return to travel back before the replacement ships.
The practical consequence is that you need the money for both orders at once. The second order is charged in full when you place it, and the refund for the first order only arrives after the return is processed. If the size you want is selling fast, order it first and send the wrong one back straight away — do not wait for the refund before reordering.
How Are Refunds Issued and How Long Do They Take?
Shopbop refunds go to your original form of payment, and the speed depends on which refund route your order qualifies for. For eligible orders, Shopbop issues the refund as soon as you drop the package off at the return carrier — before the parcel even reaches the warehouse. If you change your mind and do not send the product back after that early refund, Shopbop will charge you again on the same credit card.
| Situation | How and when the refund arrives |
|---|---|
| Eligible order, dropped off at carrier | Refund issued as soon as the package is dropped off |
| Standard return | Processed within 5 business days of Shopbop receiving your return |
| Refund method | Original form of payment, in every case |
| Bank posting time | Your bank may need extra time after Shopbop sends the refund; Shopbop notifies you by email when the refund is processed |
One more useful rule sits on the same page. If Shopbop marks down an item you already bought within 7 days of the original order date, it will adjust the price once. To claim it, call Shopbop at 1-877-746-7267 or email service@shopbop.com with your original order number, and the eligible refund goes to your original form of payment. Shopbop also price-matches other online retailers’ advertised prices at the time of purchase, on identical style and colour, from authorised distributors, in US dollars.
Can You Return a Gift to Shopbop?
Yes, but not through the normal online return flow. Shopbop asks you to contact Customer Support to return a gift, and the team will help you with the process. Gift orders can be gift-boxed at purchase, and the recipient receives a blank invoice with the return form, so the price is not shown. Footwear cannot be gift-boxed.
If you received a Shopbop gift and want to return it, do not start the return from the giver’s account. Contact customer support first, explain that it is a gift return, and follow the instructions they give you. That keeps the refund on the right side — back to the giver’s payment method, not to you.
What About International Returns?
International returns follow the same 30-day window, but the mechanics are different. For orders shipped outside the US, Shopbop’s customer service page sets out a DHL return process: go to My Account, select Order History and click the Return Items button, print all the required documents and prepare the box, then drop the parcel at DHL or schedule a pickup.
For returns sent by post, complete the return form included in your order, repackage the merchandise securely, and cover or remove any original mailing address label or carrier barcodes from the package. Do not use a shoe box as your shipping box. Place the return form from your original invoice on the outside of the package, along with your customs document, to speed delivery. Send the return to Shopbop.com, Attn: Returns, 1301 E Washington Avenue, Madison, WI 53703, using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages it does not ship, so keep the tracking details for your records.
Note that beauty products, including skincare, makeup, haircare and body, cannot be shipped outside the United States, and some brands have vendor rules that restrict them to US shipping only. Items made of exotic skins and furs cannot be shipped outside the US either, and python items cannot be shipped to California.
Shopbop Contact Options
| Option | Details |
|---|---|
| Start a return / track a return | Sign in to your Shopbop account, go to Order History, and use the return options there; US customers can track returns with the 9-digit number on the Free Return Shipping instructions |
| Phone | 1-877-SHOPBOP (1-877-746-7267), English only, 24 hours a day, 7 days a week, for US and Canada |
| International phone | 1-608-270-3930 |
| service@shopbop.com | |
| Feedback | feedback@shopbop.com |
| Returns address | Shopbop.com, Attn: Returns, 1301 E Washington Avenue, Madison, WI 53703 |
| Price adjustments | Call 1-877-746-7267 or email service@shopbop.com within 7 days of the original order date |
Shopbop on Social Media
Instagram — This is Shopbop’s official, verified brand profil. Shopbop does not handle returns through social media — for anything about an order, the Order History return flow and the phone and email options in the contact table above are the routes that will actually resolve it.
Frequently Asked Questions
Related Guides
- Net-a-Porter Return Policy
- Farfetch Return Policy
- Nordstrom Return Policy
- Neiman Marcus Return Policy
- Bloomingdale’s Return Policy
- Macy’s Return Policy
- Mytheresa Return Policy
- Mr Porter Return Policy
Conclusion
Shopbop’s return policy rewards speed and punishes delay. Return within 15 days and it costs nothing. Wait until day 16 and it costs $10. Wait past day 30 and there is no return at all. Keep every tag, seal and security tag attached, keep the shoe box in perfect condition, and remember there are no exchanges — order the replacement first, then send the original back. Do that, and a Shopbop return is quick, free and painless.
Disclaimer: Policy Return is an independent guide and is not affiliated with Shopbop. Return policies can change at any time; always confirm the current policy on Shopbop’s official website before making a return.
Checked against Shopbop’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
