Soma Return Policy: 60 Days, Free Boutique Returns & Bra Guarantee

Soma’s return policy gives you 60 days from the date of purchase to return or exchange most items, as long as they are unworn, unwashed and in their original condition — or defective. Returns made at any Soma US boutique are free, while mail returns carry a $7 processing fee deducted from your refund. The standout rule is Soma’s risk-free bra guarantee: a bra bought at full price can be returned for any reason, even if it has been washed or worn. Final sale and as-is items, gift cards and gift boxes cannot be returned at all. This guide explains the 60-day window, the boutique and mail routes, the no-receipt limits, and the outlet rule that sends shoppers to the wrong counter.

Return Windows at a Glance

Category	Return window	Good to know
Most items	60 days from date of purchase	Unworn, unwashed, original condition — or defective
Full-price bras	60 days from purchase	Returnable for any reason, even washed or worn
Final sale / as-is items	No return	Sold as-is, no return, exchange or price adjustment
Gift cards and gift boxes	No return	Cannot be returned or cancelled once bought
Outlet purchases	60 days	Must be returned to an outlet, not a boutique
Orders shipped outside the US	60 days	Return through Customer Service with a Return Authorization Number
BorderFree online purchases	60 days	Can only be returned online, not in a boutique

How to Return an Item to Soma

1. Decide between a boutique and the mail. If there is a Soma boutique near you, take the item there — boutique returns are free and handled by a sales associate on the spot. Online and telephone purchases can be returned by mail or to any Soma US boutique. Outlet purchases are the exception: they must go back to an outlet, not a boutique.
2. Bring the receipt — or let Soma look the purchase up. Returns need the original or gift receipt, or the date and amount of the purchase must be validated in Soma’s system. Customer identification may be required, so bring ID with you. If you are exchanging for a different size or colour, circle the items on the packing slip and write in the size or colour you want.
3. Pack the item in its original condition. Merchandise must be unworn and unwashed and in its original condition, unless it is defective. Swimwear, watches, hosiery and intimates need their original packaging or ticketing and any sanitary shields intact — a missing shield is a failed return.
4. Send the parcel by mail if you are not going to a boutique. Mail returns carry a $7.00 processing fee deducted from your refund, and all shipping and processing fees are non-refundable. Ship returns to SOMA – RETURN DOCK, 1901 State Road 240 East, Greencastle, IN 46135, using the prepaid return shipping label provided with your order or from Soma’s Returns Portal; if you use your own carrier, choose a traceable, insured delivery.
5. Wait for the refund to your original payment method. Refunds are made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If you paid by check, you may choose a merchandise card instead, or a check will be mailed to you within 30 days of the return.

How Long Do You Have to Return Items to Soma?

The window is 60 days from the date of purchase for most items — a generous window by lingerie standards, and one that covers two full months of deciding whether a bra actually fits. The conditions are the usual ones: unworn, unwashed, original condition, or defective, with the original or gift receipt or a purchase Soma can validate in its system. Soma reserves the right to refuse or limit returns or exchanges, and identification may be required to prevent fraud.

The window is the same whether you return by mail or in a boutique, which is not the case at every retailer — there is no shorter in-store deadline to trip over. What does change by channel is the fee: the boutique route is free, the mail route costs $7. If you are anywhere near a boutique, the free route is the obvious one, and it also settles the exchange immediately rather than by post.

What Is Soma’s Risk-Free Bra Guarantee?

This is the rule that makes Soma’s policy different from every other lingerie retailer on this site. Under what Soma calls its risk-free bra guarantee, a bra bought at full price can be returned for any reason, even if it has been washed or worn. Every other item in the store has to come back unworn and unwashed; a full-price bra does not. The guarantee is the reason Soma can sell fit with confidence — you can genuinely live in the bra for a few weeks and still send it back if the fit is wrong.

Two cautions. First, the guarantee is reported as appearing on Soma’s bra product pages rather than in the return policy itself, so confirm it on the product page of the bra you are buying before you count on it. Second, it applies to full-price bras — a bra bought on sale or marked final sale does not carry the same promise. Within those limits, it is the most forgiving return rule in the category.

What Happens If You Return Without a Receipt?

A return without a receipt is possible, but it is capped and it pays in credit. Third-party reporting of Soma’s policy puts the limit at $250 within 60 days for no-receipt returns, excluding defective items, with the refund issued as merchandise credit at the historically lowest price of the item rather than the price you paid. Soma’s own FAQ confirms the framework: a return must be accompanied by the original or gift receipt, or the date and amount of purchase must be validated in Soma’s system — and customer identification may be required.

In practice, that means a purchase made with a Soma account, a card Soma can trace, or an order number is usually recoverable even without the paper receipt. A cash purchase with no receipt and nothing in the system is the hard case, and that is where the $250 cap and the lowest-price credit apply. Keep the receipt, or at least keep the order in your account — it is the difference between a refund to your card and a capped credit.

What Can’t Be Returned to Soma?

The published exclusions are short and absolute: final sale and as-is items, gift cards and gift boxes. A final-sale item is sold as-is, which means no return, no exchange and no price adjustment later — the discount is the trade for giving up the return. A Soma gift card does not expire and carries no service fees, but it cannot be returned or cancelled once bought, and it is redeemable in Soma and Soma Outlet stores or at soma.com for orders shipped within the United States.

Beyond the published list, the channel rules create their own exclusions. Merchandise bought in an outlet store must be returned to an outlet — a boutique will not take it. Merchandise bought at a different store type or on a different website must go back to its original purchase location. Purchases must be returned in the country of original purchase, and product purchased online via BorderFree may only be returned online — not in a boutique or outlet. Orders shipped outside the US cannot be returned in boutiques or outlets at all — they must go back through Customer Service within 60 days of purchase, with a Return Authorization Number.

Can You Exchange at Soma Instead of Returning?

Yes, and the exchange process is built into the same 60-day window. To exchange an item for a different size or colour, circle the items on the packing slip, include the preferred size or colour, and return the merchandise — exchanges are shipped once Soma receives the returned item. If you want the replacement shipped before your return reaches Soma, call 866-768-7662 and place a re-order; Soma will ship the new item first and you return the original under the normal process.

For a different item entirely — not just a different size or colour — call the same number to place a re-order and return the original item as a normal return. Deals & Steals purchases, Soma’s clearance channel, have their own exchange route: those items can be exchanged only for different colours or sizes, and exchanges are initiated by calling the Deals & Steals customer service team. Defective merchandise is the simplest case of all: it can be returned or exchanged regardless of the condition rules, because a defect is Soma’s fault, not yours.

How Are Refunds Issued and How Long Do They Take?

Soma refunds to the original form of payment in most cases, with a fixed order when several payment methods were used — merchandise cards and gift cards first, then credit cards, then checks, and finally cash. The table below sets out the routes:

Payment method	How and when the refund arrives
Credit or debit card	Refunded to the original card
Gift receipt return	Merchandise credit may be given instead of a card refund
Check purchase	Merchandise card of your choice, or a check mailed within 30 days of the return
Multiple payment methods	Refunded in order: merchandise/gift cards, credit cards, checks, then cash
No receipt	Merchandise credit at the historically lowest price, capped at $250 per 60 days
Mail return	$7.00 processing fee deducted from the refund

Shipping and processing fees are non-refundable in every case, and the $7 mail fee comes out of the refund rather than being charged separately. A return made with a gift receipt follows the gift rules rather than the buyer rules — the recipient gets merchandise credit, and the original buyer is not refunded — so a gift receipt is the cleanest way to return a gift without involving the giver.

Does Soma Extend Returns for the Holidays?

Soma’s published policy pages list no extended holiday return window, according to third-party reporting that checked Soma’s pages on 13 October 2026 — the rule is the standard 60 days from the date of purchase, whatever the season. That is already generous enough to cover most gift-giving: a present bought in early November is returnable until early January, and one bought in mid-December until mid-February. If Soma does announce a holiday extension, it will appear on the returns page — check there rather than relying on last year’s dates. One holiday-specific rule is published in Soma’s offer terms: sending back part of a discounted purchase gives up the applicable share of its discount, so a partial return of a bundled or discounted gift costs more than the item’s own price.

Is Returning Different for Store and Online Purchases?

The 60-day window is identical, but the route and the fee are not. An online or telephone purchase can be returned by mail or to any Soma US boutique; a boutique purchase goes back to a boutique; an outlet purchase goes back to an outlet only. The boutique route is free, the mail route costs $7, and the mail route is the only one that works for orders shipped outside the US — those need a Return Authorization Number from Customer Service first. In-store returns also have one advantage the mail route cannot match: an exchange for a different size or colour is settled on the spot, with the replacement in your hand, instead of waiting for a parcel to travel to Indiana and back.

Soma Contact Options

Option	Details
Customer Service phone	866-768-7662 — returns, exchanges, re-orders and Return Authorization Numbers
Customer Service email	customerservice@soma.com
Return in a boutique	Any Soma US boutique, free; bring the original or gift receipt
Return by mail	$7.00 processing fee deducted from the refund; confirm the returns address on soma.com before posting
International returns	Through Customer Service within 60 days, with a Return Authorization Number
Order changes	Not possible once an order is In Progress — Soma will accept the return instead

Soma on Social Media

Instagram · Facebook · X (Twitter)

Soma does not handle returns through social media — for anything about an order, use the Customer Service phone and email in the contact table above.

Frequently Asked Questions

Related Guides

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• Gap Return Policy
• Old Navy Return Policy
• Macy’s Return Policy
• Nordstrom Return Policy

Conclusion

Soma’s return policy is one of the fairest in lingerie: 60 days from purchase, free returns at any boutique, and a full-price bra guarantee that lets you genuinely wear the bra before deciding. The traps are the channel rules — outlet to outlet, BorderFree returns online only, international returns only through Customer Service — and the $7 mail fee, which makes the boutique the better route whenever one is nearby. Keep the receipt, keep the sanitary shields intact, and if the bra is full price, wear it first and decide later: that is exactly what the guarantee is for.

Disclaimer: Policy Return is an independent guide and is not affiliated with Soma. Return policies can change at any time; always confirm the current policy on Soma’s official website before making a return.

Checked against Soma’s published policy on 14 November 2026. Policies change; the retailer’s official page is the final word.